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Airtel review: pathetic service! 54

K
Author of the review
12:00 am EDT
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This review was chosen algorithmically as the most valued customer feedback.

I have been using airtel service now since 3.5 yrs now, but I have never seen so bad service till now. Its as simple as that since 3 months I have been trying to activate mms on my cell phone and nothing happened till now. There are many instances where the customer care executive would speak very rudely, or in pathetic english, even threatened me once. They deducted some amount for nothing at all.

I never expected this from airtel.

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54 comments
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Vipin Patil
,
Jan 09, 2008 3:36 am EST

This is the worst customer service, i had ever seen.Airtel customer care is worst. Its website is even worst x-( . They claim themselves to be the quality service provider in india, but they have the worst-o-worst customer care. Their website sucks.3rd class service. Customer care never works. Tel no is [protected]. Bharti is good for selling onions n potatoes only. They cant handle hi tech stuff. Its good if they exit tel services n sell onions n potatoes with walmart...

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Rathna
, IN
Jan 03, 2008 12:30 am EST

Airtel customer care is worst. Its website is even worst x-( . They claim themselves to be the quality service provider in india, but they have the worst-o-worst customer care. Their website sucks. I recently wanted to browse the Hello-Tunes menu in the website. The search feature included in it is one of the worst, doesn't return any valid search results. After somehow finding out the desired hellotune, when i went ahead to subscribe for it, they denied saying it is not available, but charged me.. stupid concept like this available only in Airtel.

- on behalf of many customers :(

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Surajit Mazumder
,
Dec 31, 2007 3:24 am EST

Worst Customer service in India. As it is Airtel network in Maharashtra is pathetic and so is there customer care. You can never reach them on 121 or [protected]. After it says "Call may be recorded" line gets disconnected (tried 11 times already in last 1 week)
Emails send to vcare@airtel.in is not answered in a timely manner and contents are like pre-typed (never match your query)
Sometime there will be no reply if you demand explanation. When I took the connection they too rs. 250/- refundable deposit and later refused that they ever got the money. I refused to pay bill till matter is solved, after 2 months they added the deposit to their system. I have had 4 Airtel connections so far and on each account they messed up with the spelling of name (I can understand if it happens with one - it happened with all 4)
Very rude agents. When I advised them to disconnect line, they send email saying it will take 10 days for them to get back to me (and maybe another 10 days to disconnect)
***BEWARE OF AIRTEL***
I had much better experience with AIRTEL in Karnataka.
***LATEST UPDATE FOR AIRTEL PUNE*** My number was deactivated on Nov 2007 and a bill was sent by them on pro-rata basis for the number of days it was active in Nov. The bill was paid. Today received a bill for Dec too with 1 day rental charged (on a number deactivated in Nov, rental for Dec?)

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Umakant Amle
,
Dec 29, 2007 9:17 pm EST

To,
Bharti Airtel Limited

Sir,
I have purchased Mobile form Blue magic mobile shopee Opp. Potdar Nursing home Kalmeshwar Dist. Nagpur on date 06.11.2007
I submitted requires all document at that time to your authorized seller my mobile was working till 22.12.2007. I received your SMS " As per TRAI guideline, your verification is unsuccessful. To enjoy continued service please visit your nearest ARC within 48 hrs with original documents" on 20.12.2007 & I visit ARC as per your statement. But after that my mobile did not give outgoing and Incoming facility since 23.12.2007. I have already contact 4 to 5 time on your customer care Executive but they said your document did not submitted. How can it is possible that if I have not submitted my document then why you provided to me 45 days facility.

I have once again submitted required documents (copy of Election ID card electric bill filled form) on24.12.2007.
Still I am facing critical problem of your services , So Kindly resume the service as soon as possible or within 24 Hrs. Otherwise, Unfortunately I assist Consumer forum against Bharti Airtel Limited.

Regards

Umakant Amle
Mobile No. [protected]
SIM : [protected]
IMSI : [protected]
C/o Shri Wamanrao Bodhane
Hudco colony Kalmeshwar.
Dist Nagpur.

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raj
, HK
Dec 20, 2007 9:02 am EST

This is the worst customer service, i had ever seen. I have sent mail to customer care requesting to deactivate my account, as i had moved to USA suddenly. For last 6 months they are deducting amount from my account as ECS. No response for emails and nothing is happening if I call Customer care.

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NITIN JAMBHEKAR
,
Dec 03, 2007 8:43 am EST

NEVER AVAILABLE ON CUSTOMER CARE NO.121 SINCE LAST COUPLE OF MONTHS BILL IS NOT RECEIVED. IF RECEIVED , DETAILED BILL IS NOT SEND. TWICE OR THRICE I HAVE SENT/LODGED COMPLAINTS AT NO RESPONSE.

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Vicky Khandelwal
,
Nov 28, 2007 9:46 am EST

Horrible customer services of AIRTEL in Pune...

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Venkat Ramana Rao
,
Nov 27, 2007 8:53 pm EST

Airtel has barred my outgoing and incoming for not producing sufficient documentation, and I agree. After which, I've submitted the same at Airtel office which is opp Wadia college, Pune... and I was told that it will be activated the same day, but was not. I've called up the customer care and they said this will be activated in less than 24 hours... I had been calling and the reply is the same. Now that its been more than 48 hours and nothing was done. A very lousy service and a laid back service.

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Haribabu
,
Nov 15, 2007 1:14 am EST

FYI We approached Airtel postpaid billing center several times to pay our bill, but every time customer care guys are insisting that server down.

Then we received the due date SMS from Airtel stating u are in over due.

After then we decided to pay by online. We payed the bill amount by online from a browsing center. Practically it is not possible to all to pay by online every time.

So pl appreciate my request to speed up the process to rectify the server down issue in all areas.

We find the server down issue in choolaimedu,Nungambakam area chennai.

Since problem lies in your side . Pl accept our receipt with out any penalty.

Regards
Haribabu.

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George Tharakan
,
Nov 04, 2007 8:48 pm EST

Airtel - boy oh boy! Their call center number doesn't work! Try [protected] and it asks you to press a whole bunch of numbers for a whole variety of option (i.e., press 1 for a sandwich, press 2 for pasta, and press 3 to speak to our executive). When you press all the options and you're tired, you dial 3 to speak to a human, and the automated voice tells you that she's going to transfer your call to an executive, and then you get a warning saying that your call will be recorded, etc... then you hear the phone ring finally and you heave a sigh of relief... at last! But wait! Pat the phone gets disconnected after a single ring! Let me remind you that it takes a good 5 minutes before you reach the part where you're told to dial x to speak to an executive. This happened to me at least on 5 occassions! Airtel - you rock! You should also join the bandwagon and start selling vegetables (press 1 for potatoes, 2 for onions...) - way to go!

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MUKESH JINDAL
,
Nov 02, 2007 12:14 am EDT

PLEASE SEND ME AIRTEL CONNECTION PUK CODE!

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kausha mehta
,
Oct 29, 2007 12:41 am EDT

3rd class service. Customer care never works. Tel no is [protected]. Bharti is good for selling onions n potatoes only. They cant handle hi tech stuff. Its good if they exit tel services n sell onions n potatoes with walmart.

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Sanjeev
,
Sep 25, 2007 10:52 pm EDT

I've made enormous calls to 121 to activate the sms pack in my plan. No satisfactory call handling has been seen. They say that they can't do it on call, I'll have to got to an airtel outlet to get it done... ###. Then what is customer care for? Pathetic guys. One new problem has evolved these days... no matter whether u dial 121 or another no... result is same... they'll say that its their product department... and not services... holy crap!

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Rajesh Kanaujia
,
Sep 10, 2007 11:38 pm EDT

Worst customer care services from airtel I am facing since last 2 months.

1. I have received charges of SMS 175 & 243 for which not even a single SMS has been made .

2. Value added services has been added without any request. and for which charges has been added in bill.

3. After repeatedly request at 121( 45 mints at minimum 5 times ) except assurances to correct the bills by waiving off all unnecessary charges neither bill has been corrected nor any thing has been send in writing.

Airtel company is simply cheating the customers and putting excess bill and value added services without customer consents.

Can anybody request airtel to put the customer complaint center & dedicated one E Mail id for this purpose.