Airtel
reviews and complaints

I go urs office for submiting the documents of airtel sim card due to my connection was disconected without information so I go at office but there officer not good behave to every person. One gents one ladies officer (Pooja)
Also bad calling to every person.
My contact no
[protected]
[protected]

I had received a message from airtel on my satellite TV saying recharge for 3months and get the 4month free. I called up customer service and confirmed that whether I can get this offer or not. They said absolutely you will be getting the same. They said you can recharge for rs.1037, I recharged online via my credit card and Guess What the transaction at gateway approved but donot reflected in my account. I called up again, I explained from beginning from the message to recharge failure. Rep said that previous rep had given you incorrect information on the recharge amount, you have to recharge for rs.1092 and I have to wait for 24hrs for the transaction, it will be automatically reflected in my account. Again they said I am eligible for 3months + 1month offer. I called up again after 24hrs and they said that I have to send them an email with the online statement after that they will transfer the money. I forwarded the information and called up again after 24 hrs again they said they have forwarded to their accounts dept. it will take 4hrs. When I called up next day they said that you are not eligible for 3month+1month offer!

They start disconnecting my calls while I was talking to them saying “thanks for calling Airtel DTH support”. I reported them to their senior and they said that they will take action against them.

They said that they apologize for providing incorrect information and they could not honor the same. We will not honor any offer and you can do what you want but they will not honor!

PLEASE DO NOT BUY ANY THING RELATED TO AIRTEL BHARTI CO.

I ravi kumar verma herby state my airtel 3g sim number [protected] creating inconvinience for us to work properly on internet.
It itself get disconnected after every 15 minutes.
I hope that you will look over this problem soon and we will be able to work on internet properly.
Purchased on 22/06/2010.
Activated on 24/06/2010 with plan of rs. 498.
Email id-arpan. [protected]@gmail.com

Hello,

Its very uninteresting to write about leading mobile service provider - airtel of india. This guys talk about increasing global network coverage and no disturbance in the network (Atooth coverage).

We guys in mulund (East) have been facing mobile network problem for past 2 months and even following up with this folks your problem does not gets resolved. I have got completely tired and calling up this folks to improve the service.

I am not sure whether anything brought to notice on this forum works or not, but if it really works then make airtel to provide better service which has got useless in providing mobile service.

Regards,
Yogesh
[protected]

We have airtel cug connection in our compamy.In the following nos: [protected] - 832. We are not get the signal properly in our officer area. Office address is given below:
Larsen & toubro limited,
Ecc division,
Chennai tada six laning project,
3/226, balaji farm,
Naiduveedu, peruvoyal,
Gummidipoondi (Tk) ,
Thiruvallur dist.
Chennai & ndash; 601 206

In this we are complaint to mr. Navin - airtel (Cell no: [protected]). May month onwards we are contacting him. He said we arrange the tower for your nearest place. But till now no action taken at airtel end. Pl take action immediately.

Thanks/regards,

M. Thiruvengadam
[protected]
Cell no: [protected]

POOR-POOR-POOR-Poor network company in GSM
My mobile no.is [protected] of Bharti Airtel company.
This company network in indoor is very poor quality in Surat.
But this company not remind any complain of custmors.
Very bed company in GSM service.
I requst all of you that if you are a new customer not join this company.Never join.
Airtel network problem area's are:
1.Abhinandan market indoor area.
2.Old T.T.market indoor area. There is zero network freqvancy.
This area's are main area in Surat city.

Sunil Sharma/BCC/UPWEST/BB&TS/Infotel/BTVL
06/22/2017 04:39 PM
To
[protected]@blazeflash.com, amit.[protected]@blazeflash.com
cc
Abdullah/CSD/Airtel Services/[protected]@Bharti, Amit Ratra/CSD/Telemedia/[protected]@Bharti, amit.[protected]@blazeflash.com, [protected]@blazeflash.com, Hafeez Ali/CSD/Airtel Services/[protected]@Bharti, [protected]@blazeflash.com, Sumit Kumar/Sales/NCR/BB&TS/Infotel/[protected]@Bharti, Vijender Singh/BCC/North/BB&TS/Infotel/[protected]@Bharti
Subject
Re: Fw: Document not received
P Please do not print this e-mail unless it is absolutely necessary P

Dear Sanjeev,

As per our telephony discussion pl provide the status ?...

Consignment No.---- [protected]/607/608

Dispatch date -- 12/06/2017

Regards
Sunil Sharma
Bharti Airtel Lld .
Noida & Ghaziabad Zone
[protected]

Sunil Sharma/BCC/UPWEST/BB&TS/Infotel/BTVL
06/21/2017 05:00 PM
To
amit.[protected]@blazeflash.com
cc
Amit Ratra/CSD/Telemedia/[protected]@Bharti, amit.[protected]@blazeflash.com, [protected]@blazeflash.com, Hafeez Ali/CSD/Airtel Services/[protected]@Bharti, [protected]@blazeflash.com, Sumit Kumar/Sales/NCR/BB&TS/Infotel/[protected]@Bharti, Vijender Singh/BCC/North/BB&TS/Infotel/[protected]@Bharti, Abdullah/CSD/Airtel Services/[protected]@bharti
Subject
Re: Fw: Document not received
P Please do not print this e-mail unless it is absolutely necessary P

Hi Amit,

Can u provide the status ?
Consignment No. Booking Date Destination Type Manifest No.
[protected] 12/06/2017 ND OKH_DEL/120610/1/OTC/ND/409
Consignment Status Forwarded on 12/06/2017 PCS 1
Receiver's Name COD Amt
Remarks ToPay
 
 Consignment Movements

Date
Status
Forwarded To
Remarks

12/06/2017

Forwarded by NOIDA PH-3
OKHLA

Abdullah/CSD/Airtel Services/Airtel
06/18/2017 09:04 PM
To
amit.[protected]@blazeflash.com
cc
[protected]@blazeflash.com, Sunil Sharma/BCC/UPWEST/BB&TS/Infotel/[protected]@BHARTI, Sumit Kumar/Sales/NCR/BB&TS/Infotel/[protected]@BHARTI, Amit Ratra/CSD/Telemedia/[protected]@Bharti, Vijender Singh/BCC/North/BB&TS/Infotel/[protected]@BHARTI, Hafeez Ali/CSD/Airtel Services/[protected]@Bharti, [protected]@blazeflash.com
Subject
Fw: Document not received
P Please do not print this e-mail unless it is absolutely necessary P

Dear Mr Amit,
Customer care not pick the phone and I have already coordinated with your Blazflash branches of Noida, Asaf ali & Kalka ji, but till time not received the status of the misplaced courier.

So pls request you pls ask to concern branches of your Blazflash courier & pls confirm the status

With Regards

Abdullah Tarique

CSD l Bharti Airtel Services Limited
1st Floor l Old Bldg.
224 l Okhla l Phase III

Desk: [protected]
Mob: [protected]
----- Forwarded by Abdullah/CSD/Airtel Services/Airtel on 06/18/10 08:43 PM -----

Abdullah/CSD/Airtel Services/Airtel
06/17/10 03:06 PM
To
[protected]@blazeflash.com
cc
Sunil Sharma/BCC/UPWEST/BB&TS/Infotel/[protected]@BHARTI, Sumit Kumar/Sales/NCR/BB&TS/Infotel/[protected]@BHARTI, Amit Ratra/CSD/Telemedia/[protected]@Bharti, Vijender Singh/BCC/North/BB&TS/Infotel/[protected]@BHARTI, Hafeez Ali/CSD/Airtel Services/[protected]@Bharti
Subject
Document not received
P Please do not print this e-mail unless it is absolutely necessary P

Dear Team,
The POD no. [protected], [protected] & [protected] are dispatched on 12th June _10 by our zonal hub Noida for central team at 224, Okhla Phase III, but till time not received to central team. Total 425 documents are missplaced.

So request you pls find the attached POD scan copies & confirm the same on very urgent basis as its very critical.

[attachment "Missing POD.pdf" deleted by Sunil Sharma/BCC/UPWEST/BB&TS/Infotel/BTVL]

With Regards

Abdullah Tarique

CSD l Bharti Airtel Services Limited
1st Floor l Old Bldg.
224 l Okhla l Phase III

Desk: [protected]
Mob: [protected]

Sir,
I took an airtel pre paid comnnection in last February and my number is [protected]. On 21-jun-2010, i made a flexi recharge for Rs.100 for this number. But I got a messasge like " Your recharge was not successful" and the time of recharge was 9.36 am.I checked this with the retailer through whom I recharged and he says that his account balance is reduced by Rs. 100 for this recharging.He was not even ready to check with the ransaction Id while I was showing this message on my mobile phone.
the transaction Id is: [protected].
Could you please take appropriate actions for preventing this type of cheeting activities and make the proper recharge for that amount.

Thank and regards,
Retheesh Sasidharan,
HCL tec.
Chennai.

Hi,
I am a tortured customer of Airtel Broad Band service, with landline number [protected].
They have given me all false promises all of their customer care executives are big liars
and just know how to waste time of customer and send me all fraud wrong bills of 2652Rs.
I had raised so many Complaint numbers but none of them were taken care of and i have to keep going
to the Airtel office every week stand in queue for over one hour, again they take a new complaint number and nothing, absolutely
nothing they do .

First Fraud was when i took the Airtel Broad Band connection of Plan 598Rson and i had also paid installation charges of 1000Rs. first week of April, 2010.
It was told to me by the Customer care Executive named Mahabaleshwar(cell no [protected]).He lied to me saying that
this plan has got unlimited browsing but 3GB download free.Later after two days i got a calll from another custmer care executive saying that
no the browsing will be charged.That was the first Point of Lie.Then i told them that this is not fair cause this was not communicated to me.
Then this another customer care exec. said no problem we can move your plan to 799 in another 3 working days i said its fine, but nothing happened.
My Plan was not moved to 799 which was unlimited browsing and unlimited Download.Again i called up customer care to check if they changed the Plan they promised me
that they will call me by weekend (11 April, 2010) but no call came.Like this they kept extending till the month end and by April end, they did not send me the Bill cause i had raised the
Complaint s against Airtel:-
1)Complaint Number [protected] on 17th April raised for Billing Problem, as they had till mid of month not moved my Plan, which
was a violation of waht they said and complete Fraud.
2)Complaint Number [protected] raised on 8Th of May again for Billing.
3)Complaint number [protected] raised on 10Th may for giving wrong commitment again from customer care named Rakesh(landline no 080 [protected]).
4)Complaint Number [protected] that was done on 12Th June.

All this while they just kept troubling me, without resolving my issues and i had to keep going to Airtel office every saturday, to talk to them
again and again about the same issue and they say they cant do anything, so they transfer me to some other person in the Airtel Office
and they say they have to get in touch with their backend team, which never ever takes care of any complaints.

Then i asked them to disconnect as i do not want to use airtel any more they lied saying that they will make everything fine and give me another
Plan for 499 with 1Mbps speed.Still they never stick to what they said.

After getting much pissed from airtel i asked them to send their people to come and collect their devices in the montho of May(2nd may) but nobody came.
Again they lied .Nothing happened.So much of carelessness from their side and.

I had complained and told them that i do not want to use airtel from month of may itself but they didnt take care.and had given cancellation request long time back
to customer care executives via phone.but nothing happened.Hence on 17Th may i had to go to Airtel office again whicjh i am very much
used to now as they do not care for customers at all and they gave me a Cancellation request of 351994 Number.on 17th May.
And finally on 12Th june i had to myslef go and submit the Airtel modem, and Phone and all cables to Airtel office.

Hence for entire May month i had not used airtel services at all still they have sent me a cumulative bill of 2652Rs.
Though for the monthof April i had hardly used internet for 15days that too just 1 or 2 hours .with not huge download.
Then how can i get a Bill of 2652 Rs for absolutely no usage.

Infact one of the customer care executive also told me that i will have to pay 800 Rs and stick tpo 499 Plan that they promised me but again
nothing was done.That was just another Lie.Ans now i am geeting the Bill of 2652Rs, though one Customer care named Chaithra(cell no. [protected]) promised me that she will get back to me wih
the information and i wont have to pay this wrong bill.
Basically i need my 200 Rs back from them as i had alreday paid installation charge of 1000, so they should deduct my usage charge of 800 and give me back my money.
But instead what they are doing is, they keep sending the bills of 2652Rs though they have to actually give me back my money.

I have went and complained several times but nothing, no action they take.Please take strong acation against them for inconvenience
caused to Airtel customers like this and for them being so careless on their part.Its an absolute crime.

Thanks and Regards
Anshu

Mobile Number: [protected]
Cust ID- 105-[protected]

Bill no: [protected]

Sub: Hello tune activation without intimation-- Amount Reversal
=============================
Hello

This complaint is regarding the Billing issue
I have been charged Rs 45 for hello tune activation but this activation was done automaticaly on 04-May from your end without my intimation
I lodged the complaint to customer care regarding this issue and got it deacivated and also they assured me that the above amount will be reversed to the next month billing (Reference number F697865377).

Also on the 07-June the Same problem I faced from your end. The hello tunes again got activated automatically and you have charged Rs.45 despite i did not even either dial any numbers for your kind information.

I spoke to the customer care immediately regarding this issue and they ensured that the amount wil be reversed-(Reference no F698683821)

When trying to lodge complaint online thru website, its showing IT CANNOT BE PROCESSED AT THIS TIME. SORRY FOR INCONVENIENCE. PLEASE TRY LATER..
I am trying from 3 days.

Please call me if you need more information.

I want this total deducted amount Rs.90/- to be reversed in my next bill.

If Not i do not want to continue with your service in future

Regards

I have airtel prepaid connection of HP where I'm working presently.
Problem is that when I reached in haryana region my all outgoing calls are barred or I can not make outgoing calls even there no issue of account balance & network.
I have made complaint many times at [protected] but no satisfactory response recieved even i have changed my hand set also but the problem remains same. The problem occurs only in haryana neither in punjab nor in rest area.
plz requesting u to resolve the problem ASAP.
reply me at saynarayan.[protected]@gmail.com

rgds
Satnarayan
[protected]

I signed up with Airtel callhome for a promotional offer of Nuy One get one free offer and have more than $150 balance. I couldn't use their service effectively because their service was not flexible to add my home number so I didn't use the account for six months and they blocked the account without any notification.

When I call them, they say they can't do anything. They took my money.

THIS IS A SCAM and RIP-OFF. I've tried to talk to the supervisors and was told that is I write to their escalation department, they would look into this. I sent multiple email and NO REPLY so far.

Any suggestions of how I can get them to either re-instate my account or refund my money.

Chandra

Respective sir,
my name is kuldeep singh rana and I am airtel prepaid user for a long time my airtel no is [protected] I purchased this simcard from shriganganagar (Rajsthan) india and now at present I am in Sudan.
my problem is that in my number no incoming out going is activated now.only airtel care sms are coming and no sms coming fm my home or any where fm india .

so I request you to activate my sms incoming and outgoing here call activation is not so necessary but sms incoming is necessary I am in trouble due to this, So pls activate my sms incoming

Thank you

I had been using Airtel number [protected] as a postpaid customer. in the month of Jan 10 I converted post paid to pre paid and submitted all my documents and got acknowledgement.

after two months my number got blocked. when I called customer service they could not able to understand why the number blocked nobody understands what ### people are sitting in customer’s service department.

after chasing the Chennai Porur show room they apologized me for the inconvenience and said I have not submitted documents for the past 4 year. again what a ### reason is this to block my number. no matter I submitted all the documents again thinking that we cannot expect better treatment from crazy airtel.

two months later again they blocked my card this time problem is I haven't submitted my enrollment form.

then I complained to Nodal officer nodalofficer.[protected]@airtel.in, I got the reply that I need to submit the documents again and expects me to chase Airtel Porur Showroom why they haven't submitted and he cannot do anything. what a ### reply Airtel showroom belongs to airtel and Nodal officer belongs to airtel I need to chase these rogues to.

then I taken this matter to appellate and got much ### reply this advising to go for new number.

Below is the extracts of my communication with Airtel Nodal officer and then Appellate tribunal

Abdul Gaffur
[protected]

Dear Abdul Gaffur,

Thank you for contacting Airtel.

We understand from your previous interaction, you have expressed concern over deactivation of services for your Airtel number [protected].

We regret the delay in responding to your email.

We completely comprehend your viewpoint and sincerely apologize for any difficulty caused to you by our Customer service department.

We take pride in enhancing our customers with our responsive and friendly approach. It has always been our constant endeavor to ensure, that our customers are delighted by our inimitable approach.

With reference to your email regarding deactivation of services, we regret the inconvenience caused to you. We would like to inform you that as per feedback received from our concerned that you are requested to visit the Airtel relationship center where documents has been submitted and collect the LCS number and forward the same to initiate further, enabling us to do the needful.

We have also tried to get in touch with you on your number [protected] but with little success. We request you to reply for any further assistance, enabling us to do the needful.

For further assistance, mail us at [protected]@airtelindia.com.

We value your association with Airtel.

Warm Regards,

Lokesh R
Appellate Officer
Bharti Airtel Limited

To leave your feedback on the current interaction, please use the below hyperlink
Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from below and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=FD1E7881FA1C7C828FF4147F9EE82F58B3D33E414E4CB9DB3D5FB9D92B6CADD2&refno=2705201029106

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information related to your account on your Mobile Screen.

---------Original Message----------
From: [protected]@nalco.com
To: [protected]@airtel.in
Cc:
Sent: 27/05/2010 16:03:25
Subject: Re: ACKNOWLEDGEMENT MAIL. AIRTEL NUMBER [protected] [|BAL|[protected]|[protected]|]

Hello Lokesh,

Time & again you people have proved worthless none of you guys have given a
relevant answer,

I never had said that my number is inactive, all I asked was the reasons for
sending texts from the AT- Alerts when I already had submitted enrolment form
and other supporting documents,

Thanks for recommending me to get a new Airtel number I don't think any normal
person would be interested taking your services when he has already suffered so
much with support service.

Ridiculous replies, your Nodal officer has given stupid reply not at all
relevant to my question then finally a higher escalation gives more stupid
answer it seems that in Airtel the higher level we go the more

stupid people we come across I have put all interactions I had with Airtel in
all websites let the whole world know what kind of people exists in Airtel.

Abdul Gaffur S
Business Support Analyst.
Mobile +[protected]
Mail id [protected]@nalco.com
Skype - agshaik

[protected]@airtel.in

05/26/2010 10:37 AM

To
[protected]@nalco.com
cc

Subject
Re:  ACKNOWLEDGEMENT MAIL. AIRTEL NUMBER [protected]  
[|BAL|[protected]|[protected]|]

Dear Abdul Gaffur,

Thank you for contacting Airtel.

We understand from your previous interaction dated 20/05/2010, you have
expressed concern over deactivation of services for your Airtel number
[protected].

We regret the delay in responding to your email.

We completely comprehend your viewpoint and sincerely apologize for any
difficulty caused to you by our Customer service department.

We take pride in enhancing our customers with our responsive and friendly
approach. It has always been our constant endeavor to ensure, that our
customers are delighted by our inimitable approach.

With reference to your email regarding deactivation of services, we regret the
inconvenience caused to you. We would like to inform you that services for the
mobile number [protected] has been barred on 03/02/2010 due to non-receipt of
Airtel prepaid enrollment form (APEF). We regret to inform you that your
request for reactivation of services could not processed.

We request you to find the procedure to avail a new Airtel mobile number.

We request you to visit the nearest Airtel relationship centre and submit the
below mentioned documents:

1. One passport size Photograph
2. Address Proof
3. Photo ID proof

For further assistance, mail us at [protected]@airtelindia.com.

We value your association with Airtel.

Warm Regards,

Lokesh R
Appellate Officer
Bharti Airtel Limited

To leave your feedback on the current interaction, please use the below
hyperlink
Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from below
and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=4242444DB6D7
385EA3E81863A2EC2B54BFDF2A6DABE92769A8E82F52B0D3375F&refno=[protected]

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information
related to your account on your Mobile Screen.

---------Original Message----------
From: [protected]@nalco.com
To: [protected]@airtel.in
Cc: [protected]@moneycontrol.com
Sent: 20/05/2010 11:18:49
Subject: Fw: ACKNOWLEDGEMENT MAIL. AIRTEL NUMBER [protected]
[|BAL|[protected]|[protected]|]

Hi,

please see my complaint at the bottom of this mail and the responses of your
nodal officer.

all these people keep on chanting one thing that I have not submitted documents
and I need to do again despite repeatedly I keep mentioning that I have done it
twice,

very strange responses what is my complaint and what response I have got, seem
to be too intelligent guys (fit for nothing)

I have too little trust on you too as all your guys seem to never accept your
mistake,

Abdul Gaffur S
Business Support Analyst.
Mobile +[protected]
Mail id [protected]@nalco.com
Skype - agshaik
----- Forwarded by Abdul G Shaik/India/PAC/Nalco on 05/20/2010 11:03 AM -----
[protected]@airtel.in

05/17/2010 09:55 AM

To
[protected]@nalco.com
cc

Subject
Re: ACKNOWLEDGEMENT MAIL. AIRTEL NUMBER [protected]
 [|BAL|[protected]|[protected]|]

Dear Abdul Gaffur,

Thank you for writing to Airtel.

This is with reference to your interaction dated 17-May-2010 regarding receipt
of the SMS for documents submission of the Airtel number [protected].

We request you or your relatives to kindly submit the below mentioned documents
at the nearest Airtel outlet to enjoy uninterrupted services.Because as per the
process the documents are to be submitted in ARC along with Magic Enrolment
form

- Magic Enrolment form duly filled by the customer

- Photograph

- Photo ID

I hope this information helps. Should you require any assistance, please do not
hesitate to contact us. You may Mail us on nodalofficer.[protected]@airtel.in.

Assuring you the best of our services.

Warm Regards,

Azim Abdul
Nodal Officer
Bharti Airtel Limited

To leave your feedback on the current interaction, please use the below
hyperlink
Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from below
and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=E0236592EB2D

6F94FE1D68ACD6364745B8DB3D494CB1D93F404144464F4FB3D43A&refno=[protected]

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information
related to your account on your Mobile Screen.

---------Original Message----------
From: [protected]@nalco.com
To: [protected]@airtel.in
Cc:
Sent: 17/05/2010 09:42:09
Subject: Re: ACKNOWLEDGEMENT MAIL. AIRTEL NUMBER [protected]
[|BAL|[protected]|[protected]|]

I don't think my concern has been addressed I already mentioned that I had
submitted all documents twice still you insist me to submit it again it not
fair on your part what is the guarantee that after submitting now you won't ask
again.

for your information your airtel show room has refused to take any documents
unless I personally submit the application.

Abdul Gaffur S
Business Support Analyst.
Mobile +[protected]
Mail id [protected]@nalco.com
Skype - agshaik

[protected]@airtel.in

05/15/2010 03:33 PM

To
[protected]@nalco.com
cc

Subject
Re:  ACKNOWLEDGEMENT MAIL. AIRTEL NUMBER [protected]
[|BAL|[protected]|[protected]|]

Dear Abdul Gaffur,

Thank you for writing to Airtel.

This is with reference to your interaction dated 14-May-2010 regarding receipt
of the SMS for documents submission of the Airtel number [protected].

We request you or your relatives to kindly submit the below mentioned documents
at the nearest Airtel outlet to enjoy uninterrupted services.

- Magic Enrolment form duly filled by the customer

- Photograph

- Photo ID

I hope this information helps. Should you require any assistance, please do not
hesitate to contact us. You may Mail us on nodalofficer.[protected]@airtel.in.

Assuring you the best of our services.

Warm Regards,

 

Azim Abdul
Nodal Officer
Bharti Airtel Limited

To leave your feedback on the current interaction, please use the below
hyperlink
Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from below
and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=FF 0
6738C8D8FF41F7D888CF61667A5D83C5DA9EC137B808382858780858D8CF4&refno=[protected]

6

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information
related to your account on your Mobile Screen.

---------Original Message----------
From: [protected]@nalco.com
To: [protected]@airtel.in
Cc: [protected]@core.nic.in;[protected]@gmail.com;[protected]@nalco.com
Sent: 14/05/2010 11:19:59
Subject: Fw: Acknowledgement Mail. Airtel number [protected]

Hi,

Your 24 hours seem to have over,

Any update,

Abdul Gaffur S
Business Support Analyst.
Mobile +[protected]
Mail id [protected]@nalco.com
Skype - agshaik
----- Forwarded by Abdul G Shaik/India/PAC/Nalco on 05/14/2010 11:17 AM -----

[protected]@airtel.in

05/11/2010 06:45 PM

To
[protected]@nalco.com
cc

Subject
Acknowledgement Mail.

Dear Airtel Customer,

Thank you for writing to us.Your request has been registered with us and your
unique reference no. is [protected]. Request you to quote your unique
reference number for future interactions. We shall get back to you within 24
hours.

Warm Regards
Airtel Customer Service

Note: Please mention your mobile no. in the subject of the email whenever you
write to us for a quicker response. Do not include any space or any special
characters between the digits.

This is an auto-generated response. Kindly do not reply on this mail.

---------------------Original Message--------------------------
Subject: Airtel Number [protected]
Date: 11/05/2010 06:43:34 PM
From: [protected]@nalco.com
To: nodalofficer.[protected]@airtel.in
Message body:
Hi,

I am Abdul Gaffur, residing in the below address

7, IV Cross, Audco Nagar, Kattupakkam Chennai 600056.

I have been using the number [protected] for the past four years. In month of
Jan 2010 I have converted Post paid to prepaid and at that time I have
submitted prepaid enrolment form and all necessary documents in Airtel Porur
Showroom but my number was blocked in Feb 2010 reason being Non submission of
documents very strange reason how is that a porur showroom has converted my
post paid to pre paid without receiving documents . still I have submitted
again

in may 2010 again I am receiving texts from AT alerts that I haven't submitted
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Dear Customer, This is to inform that your Q/R/C has been parked and action will be taken shortly. Airtel Care
This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.

I had to pay my Air tel broadband bill in Rajajinagar Bangalore in 6th Block when I visited the office the executive told the amount to be paid. I gave the amount as she said but when she found some of the notes just torn in some corners and some neatly patched up with cello tape she rejected to take the payment. I asked her for her employee ID and the name. She said there is no employment ID. The girl asked her colleague as I am asking the employee ID she introduced herself as a Manager and I can provide you the name whereas we don't have employee ID. And told her name as Padma Shree and the former name is Manju

hello sir as am staying in KSA i have an airtel connection from last 1 year and i often use to get msges from india and which was very helpful for me. though i got a msg last week to recharge for 200 rupees to avoid call barring and i had done so from india and yesterday all of sudden the network is no more and it says unregistered sim sir it will be very helpful if u make an complaint and re-activate my sim card my number is [protected].

thank you
your feedback is highly appreciated

hi, I am an Airtel DTH customer, my first request for people who are / will be reading this message is please take a wise decision before going for DTH ensure that the Customer service it good if not atleast responsive, i have relocated to Hyderabad recently i have recharged my account with 800 Rs for which 600 will be deducted for reinstaslling the dish, i have raised a service request calling 1215023 ( Not a Toll free no they will charge you 50 paise for every 3 mins) and got a schedule on sunday 12 noon ( 30 May 2010) no technician turned up or not even a call from any airtel authirities this happened twice this time an executive took the call and said she is raising a complaint on the issue and said she will call me in an hours time but nothing worked not even a missed call, and again spoke to the customer support executive and escalated this issue and said that i want to talk to the higher authorities in the department and spoke a nice person who promised that the technician will reach my place by 10 am ( 31 May 2010) but no action once again the same disappointment, when i call them this time the executive said the appoinment was missed ( means as if i am not in my home) and said that my compliant status is still showing as open and the dish will be installed today ( 1 June 2010) 3 pm and when i was expecting nothing happened, every time i am getting the same response starts with an appology.

some time these executives used to diconnect the call when we start questioning them, my current balance is some where around 700+ it is being deducted for not watching any channel this implies that if you have a balance in your account no matter whether you are watching or not or the connection is available or not they will be deducting the amount

If any airtel authorities happens to read this please help me with a resolution, i have recorded one of my conversation with the executive who diconnected the call when i was asking for an assurance

dear sir,
i purchased a postpaid plan from your company's dst outlet of mansarovar rajasthan from executive shakti singh who made me false commitments and now when i am suffering the consequences due to their falt nither that dst owner is giving positive response nor that executive. in the beggining when that executive came to me for first time i asked him to make me few points clear that 1. i want one no at 20 paise scheme.
he said ok it will be done.
2. i asked whats the procedure for that as i was buying airtel connection for first time.
he said that dont worry mam i ll do it for you.it will be done in 48 hrs
i again enquired next day has he forwarded the request he said i have done mam and it will be done in next 24 hrs.
i became carefree and used this number.later on i recieved a message from your company your credit limit is approaching 1200 and it has been used 950 out of 1200
then i called up customer care to enquire they told that which no i desired for 20 paise scheme was never activated.
then i launched complaint for this false commitment and asked to get that no for 20 paise scheme then also it was not done.
then again after 2 days i registered for 20 paise scheme then it got activated.
i siad i need solution to this problem was ill treated by one of customer care executive whom i asked solution for my problem said its your outlook and you scenario and your decision when i said i will stop this connection of mine.
i request for sollution of problem .i request for waiver of some amount of my bill as i have suffered due to your executive and customer care executives falt or else if cannot provide solution stop my connection. i am highly dissatisfied with the services of this company.my no is [protected]
regards
neha mehra

I am very disappointed with the service provided by airtel personnel.
I have been a loyal and senior customer of airtel.I am considering changing my current broadband connection
to some other service with more consistency and concern for their paying customers.

I have been under tremendous mental harassment regarding the inconsistency of email and phone correspondence.
There are many reasons for my current mental anguish. Airtel is not the only broadband service provided, I do have other options.

1.When I switched over the plan to 2mbps 4 gb plan in april.My speed got upgraded only after the plan changed.
I was under the impression that 4 gb for was from the day of the plan change.
I was not informed about at all about the prorated calculations.
I was under a huge shock to see a bill of 3665Rs

2.When I asked to be switched from the next billing cycle may 26th to 499 64kbps unlimited plan.

To my shock my speed is 64kpbs today.

I have email correspondence shown below stating that the update will happen in the next billing
cycle only, the mistake was on the side of airtel and to ignore the previous mail.

I was initially planning to switch my plan to 899 unlimited plan 6 gb at 4mpbs and 256kbps after that.
One representative advised me airtel was offering only 512 kbps upgrades to all airtel customer
and they no longer offer speeds under 512 kps.Under his advisement I opted for the 64kbps unlimited plan
in the thought it was actually 512 kbps plan.I thought the initial speed itself would be 512kbps.

Then I asked another personnel today he said the upgrade would happen by june 1st and another representative
said it would take till end of June all in the same day.I don't know when it will really happen.

Please forward this email to your higher officials to know the difficulties of your valuable customers.

I am going to deliver a personal letter to the concerned head and to make sure no other customer goes through the same
pain and mental stress I went through.Make sure all your personell have consistent and current information.

A.GOPALAKRISHNAN

My Post-paid Connection No. [protected]
I am forced to send this complaint to you as the circumstances are pushing me to do so, to be honest to you i am very upset about a few things.
1. I would like to bring in your notice of illegally charging money from my postpaid number by sending message for the services that I haven’t used from the phone. I received a message from num 54321 from airtel service at 3:57 pm on 20-05-10 "thanks for using AirtelTV subscription service from airtel. You have been charged Rs.15/-. Enjoy Games Club!
http://gclub.in " which i haven’t used or prescribed for. I again received another message from MobileTV at 3:57 pm on 20-05-10 "Thanks for choosing ESPN on Airtel Mobile TV. You have been charged Rs.15/- for 7 day(s). To stop service sms TV UNSUB to 54321.".
I called customer care No. 121 at 10:23 pm on 20-05-10 and the person responded was Mr. MIR, i asked him to register my grievance and kindly issue me a Complaint-Docate for future correspondence, but he refused to give the same and clarified that I had to pay the charges and he disconnected the call by saying " Airtel mein call karne ke liye dhanyavad". I was really upset with the attitude shown by Mr. MIR.
I called again customer care No. 121 at 10:31 pm on 20-05-10 lodged a complain, Mr.DEEPAK took the complaint and gave me the complaint number(: [protected]), just wanted to mention that i never subscribed the said service and the charges if added to my bill will automatically effect our relation.
2. Strict action to be taken against Mr. MIR who is of no use to your organisation and can only bring disrepute to such a big organisation.
Please do revert on MY e-MAIL: [protected]@gmail.com