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2.5 1309 Reviews

Airtel Complaints Summary

492 Resolved
816 Unresolved
Our verdict: Engaging with Airtel, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Airtel reviews & complaints 1309

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12:00 am EDT

Airtel airtel kbc contest results

I participated in airtel kbc contest on 11th march, 2007. And I correctly answered 745 questions out of 750 questions asked in the contest. My score was 3725 out of maximum 3750.in the end of contest I was informed that if you will be among the top six (6) scorer then star-plus will contact you. I want to know that who are the successful participants and how many questions they answered correctly and what was their score. I am still waiting for the reply. I contacted airtel customer care but they were not able to reply satisfactorily.

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Akhilesh Kumar Mishra
,
Mar 28, 2007 11:52 pm EDT

I played short cut to KBC on 11th March & answered 723 questions correctly. But I have not received any response from star TV.

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12:00 am EDT

Airtel airtel cheating its customers!

Dear sir my friends took connection under airtel flight free offer. As per this offer any person by paying Rs 550 as activation charges and Rs 399/- as monthly rent for 1st three consecutive months would get free to and fro air tickets. But despite of contacting them again and again they failed to provide the air tickets and when i filed complaint against them they are offering just Rs 500 - 1500 and are adding to there agony as they have already spend more than Rs 1000 on the complainant filed in consumer forum kapurthal. Airtel cheating its customers!

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12:00 am EDT
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Airtel - online password forgotten!

I am using airtel post paid connection and I have registered online in airtel website and unfortunately I forgot my password and I have called customer care more than 60 times and they never responded properly. Last time it was escalated to manager level and I got my user name and password which not working this is the kind of service airtel is providing. Beware!

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12:00 am EDT

Airtel worst services in the whole world!

I have recently got a airtel postpaid connection as my friend was keen for it though I was going for a hutch. Now I look back and thing thats was the biggest mistake I could make. First I had a problem that verification couldn't be done, as all my family members are working the verification officer didn't find anyone home. When he called I told me you can come early morning around 10am or evening around 6:30pm or anytime on weekend but he had some problem as because of this he would had to stretch his working hours. Then my phone services got barred and then I wrote a mail for re-verification anytime of 17th march 2007 or on 19th march between 12pm-3pm but I was informed that nobody would be able to make it. But out of nowhere around 4:30pm I have a verification officer at my home luckily I had taken half day off so I could meet him. Then sometime later I get a message that to make certain payments in 24hours and within hour of that time my services are barred again. A message states to make payments in 24hours but the company cant wait till 24hours and then when I call customer care the agent gaurav was very rude and then I asked him to transfer the call to floor manager my call was put on hold for 20mins and then it was disconnected. I called again some fellow ruchit was not aware of anything. He didn't even know how to follow hold procedure... This is where I stand in terms nation's number mobile service provider for me I would say people should go with any other service provider then airtel because it has the worst services in the entire world. I would see what can nation's number 1 service provider do in terms of solving my query. Best of luck.

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Hari77
, IN
Nov 01, 2008 3:36 am EDT

Airtel is best network in AP

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sudhaker reddy
,
Dec 03, 2007 2:34 am EST

Due to delay in paying the bill my mobile has been disconnected. with in two days i paid my bill. I paid my bill on 17 th november, but they restored my connection on 29 th of the same month, that to after several requests. There are so many complaints about service, but the org. have least bother about customers. its true, i got several example to prove my complaints. I am planning to approach hon. course of law against the company.

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Dr. Saurabh Mani
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Jul 13, 2007 6:48 am EDT

I want to humbly submit though your medium that on 27th August, 2006 i had requested (via SMS) the company through their local branch of Agra (India) to disconnect my post-paid connection and return my deposit money after deducting the dues or any outstanding payments which was immediately confirmed by the branch.

Later on, I also submitted a written application to do the same on 2nd September, 2007. As a result of which the connection was disconnected after few days.

Now, after nine months, the company has sent me a bill of Rs. 5000/- along with a notice to clear it soon.

I am a respectable law abiding citizen and I have done everything through the proper channel to get my card disconnected. On the contrary the local branch of Agra (India) fof Bharti cellular (Airtel)has been widely acknowledged by the local people being notorious and mischievously in hiding the facts and information from their customers as well as from the company's higher authorities. Such cases of harassment and cheating have been constantly reported in the locality for a very long time.

Sincerely,

Dr. Saurabh Mani
Airtel connection no.(Mobile No. [protected], Sim No. [protected])
Agra

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Neha
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May 09, 2007 10:53 pm EDT

I agree indeed AIRTEL is really fooling around. I have call drop problem and its 6 months that i am facing it. I call up those dumb people at Customer care and they know 2 lines, sorry for ur inconvenience and it will be done rite... I am sick of Postpaid services it really is worst in the world.Being the fastest i thought they would value the calls. Till this day nothing has been done about the calls, nor they wanna do anything. No one attended to the complain leave solving the problem. India will remain the same if this happens, people pay, why... to get good services, we have no option and companies like Airtel enjoy this time. I really regret this.

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Mosquitoes Bitten Passenger
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May 05, 2007 4:48 am EDT

Good that you are raising your voice against misconduct that will surely help many. But posting here will not suffice your ultimate goal should be to bring it to notice of regulatory bodies and have them take relevant action. So in addition to posting your complaint here do mail them to:
trai@del2.vsnl.net.in

and follow up. Things will work.

Lets make india better.

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Arpita
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Mar 30, 2007 4:24 am EDT

I completely agree with Jitin, Airtel postpaid is the worst service provider ever seen... the Customer Care executives are big Dumbs... they do not even know how to handle the call... If ask them to transfer the call to there manager they simply through the call into a loop, which never ends... THOSE UNEDUCATED IDIOTS CAN ONLY GET JOB IN AIRTEL... BEC AIRTEL DO NOT VALUE CUSTOMER... I REGRET taking Airtel Services... NEITHER THERE IS ANY ESCALATION PROCEDURE NOR U CAN CONTACT THE MANAGERS...

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N
12:00 am EDT

Airtel cheap and pathetic customer service!

I used gprs on 2,3,4,5 feb 2007 and airtel deducted 12 rupee for each of that day, again on 10, 12,13,14 feb airtel deducted 12 rupee for each day for usage of gprs on 2,3,4,5 feb for which I had already paid, when I asked for details, customer care executive refused to give details to me, my 47.96 rupees have been deducted by airtel for no reason and when I call to customer care, it says that my money will be refunded within 48 hrs, but nothing happens, I had complained orally for about 10 times and through sms for about 300 times, airtel is such a cheap service.

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jagdish dialani
, IN
Nov 24, 2009 5:31 am EST

Greetings and Good Evening!

My Airtel Lifetime connection No:[protected]: There is always deduction with some or other message as caller tunes / job alerts of Rs.30/-, Rs.60/- etc. It is four times, whenever I get recharge my account, it gets deducted and balance comes to minus the next day or within two days. Whenever, I try to use facility to call someone, message comes: Insufficient balance, please recharge your account soon to avoid uninterrupted services. I never opt for any activation. I simply want to use mobile for the purpose it is meant for as Incoming and Outgoing, that also I can not. Contacting Customer Care is also meaningless. If company can not afford to give good facilities to customer, it should not give on cheaper rates and on the other hand unnecessary deduct money and punish the poor customers.

Hoping for a immediate response.

Regards,

Jagdish Dialani
E-mail: asha@tiss.edu

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sbalaji
, IN
Oct 28, 2009 6:02 am EDT

we are waiting for airtel new scheme like docomo offers . do soon like per paise / per second like TATA DOCOMO . they done gooood work, and new thinking also .

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azhar
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Mar 27, 2008 7:20 am EDT

I HAVE GOT SOME ONE MOBILE ITS NO IS [protected]

I WANT ITS ADDRESS AND DETAILS SO I CAN RETURN ITS MOBILE

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Sushil Kumar Singh
,
Feb 29, 2008 9:59 pm EST

mera 149 ka problem kab solv hoga kiya ab tak 48 hr airtel ka nahi hua hai?

Name sushil kumar singh
Patna bihar
my no is [protected]

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Sushil Kumar Singh
,
Feb 29, 2008 9:57 pm EST

mera 149 ka problem kab solv hoga kiya ab tak 48 hr airtel ka nahi hua hai?

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SUJIT GUPTA
,
Feb 05, 2008 2:40 pm EST

A LOT OF TOWER PROBLEM IS GOING ON NEAR BELURMATH AREA MY MOBILE NO=[protected].

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Sanjeev Saxena
,
Sep 28, 2007 10:46 am EDT

Here in India, consumer is being ###ed up by everyone. Airtel has closed my number [protected]. I have written to airtel customer care 10 times from USA to please activate it and let me know why it was closed and what I am supposed to do. Before coming to US in Apr'07 I gave request in wirting and also paid advance rent till oct'07. still they have closed the number without any information.

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R.ArunKumar
,
Sep 16, 2007 10:17 pm EDT

Sir,

Am really fedup of your service, my airtel no is [protected] is terminated on 10.09.2007 due to unavailable proof, so am produced the same on 12.09.2007 at your beachline office and they given me the assurance that they will activate the no with in 24hrs, but still itis not activated. Please tell me the fact why it is not activated so far and tell me when your going to activate my no.

Looking for your better service.

Regards
Arunkumar.R
+[protected]

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umrao singh
,
Jul 28, 2007 3:43 am EDT

I just came in Bangalore. My number is [protected]. My cell number had incoming but no outgoing. I tried to call to customer care but the service is not giving any option to talk to CCE, as in other states it give option to talk to CCE (mostly press 9). So i have no outgoing for last 10 days.

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sanath
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Jun 25, 2007 12:13 am EDT

Have a prepaid Airtel connection since 2003. From last Wednesday, i am unable to recharge my account through easy charge. A message saying "e-recharge not successful". I called customer care several times and they say everything is fine with my account and ask me to try "again". None of these so called customer care executives are able to solve a simple problem but ask to try "again" or try after "72 hrs"!. I got the same answer when I went to regional office of Airtel in Mangalore. They dont know why my account is frozen and recharging is not being accepted. It is strange that a customer is not informed about any changes in the schemes , tariffs or any other issues but simply the account is deactivated. I have not got any reply to the mail i sent to the customer care even after 2 days. I have no access to the customer care also since my validity of previous recharge expired a couple of days ago. This is how cell phone companies take their customer's for a ride. Now i am seriously thinking of switching over to some other company since there is now way the problem could be solved.

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12:00 am EST
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Airtel - no gprs services in my home network

I purchased a prepaid connection of Airtel because i intended to use the edge advantage that airtel provides. I got my Mobile Office services activated and initially for one month the services worked fine. After that it stopped working in my home network of Kalyan {East} as a result i was unable to access my services on my home pc. when i used to move to...

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12:00 am EST

Airtel talktime not given as per plan

I booked their prepaid by paying Rs. 4100 ( Rs. 2000 connection charges, Rs. 1000 for lifetime incoming and Rs. 11000 for another talktime) but not getting advertised talktime of Rs. 2000 because it was not activated for Rs. 1 before activation of lifetime scheme. i.e. I will not be getting talktime of Rs. 2000 due to non activation of Rs. 1. Furthermore who did this activation their outlet person not trained by Airtel that how to do activation.

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12:00 am EST

Airtel not receiving bills despite several reminders

I live invillage deodhar of distt kullu himachal pradesh. I am customer of airtel postpaid mobile service for past3 years. For the past 6 months or so, i am not receiving my account telephone bills. Despite several reminders to the customer care number 121 and every time i am assured of receiving the bills and given a complaint number, but no action is taken. The latest complaint i was assured of action by wednesday 14 feb 2007. I am still waiting for the day. What a pathetic service from Airtel!

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Mosquitoes Bitten Passenger
,
May 05, 2007 4:44 am EDT

Good that you are raising your voice against misconduct that will surely help many. But posting here will not suffice your ultimate goal should be to bring it to notice of regulatory bodies and have them take relevant action. So in addition to posting your complaint here do mail them to:
trai@del2.vsnl.net.in

and follow up. Things will work.

Lets make india better.

ComplaintsBoard
I
12:00 am EST

Airtel disconnect the network and sending rowdies to collect the due though paid in advance

Sending Rowdies to collect, due amount and harassment.

As on 06.03.2007: - I am not understanding here is that, like Bank group, send the rowdies to recover the loan amount, Air tel also, started to collect the dues by sending rowdies to residence and forcing one to pay the due amount. In my case also happened, One by name “Mr Rammu” by Mobile No. [protected] came to my residence when I am away, to collect the due amount and was trying to enter the house forcible without the permission. He was sent by AIR TEL office Bangalore to collect the dues. He was forcible asking the amount without proper Identity. When number is given to call, he did not call from his mobile, but gave number to call.

How can one tolerate such incidence? It is my wish to take the Air tel network or not. If I have not paid, then you can disconnect the line rather sending rowdies to collect the due amount. There is no due from my side. This is the second day, where I have been out of network. What type of service does AIR TEL provide? Whose problem it is.! You people have not posted the cheque amount to my account and there is no mechanism to check from your end though many times I give the same details to check. No response from your end for my below mentioned mail/complaints. Hence this…

See my below complaints in detailed. Sent to Airtel –customer care bangalore and Delhi Legal.

As on 05.03.07 I have been air tel network for more than 3 years. I have been regularly paying my dues. I have requested for Advance Rental plan for Rs 999/- as on 14.01.2007 vide cheque No. 617425 dated 14.01.07. And accordingly I have been allotted with the service. When I saw my Jan 07 month bill, I was asked to pay again for Rs 999/- with taxes. It was billed for Rs 1355.91 and debited to my account for due pending for the month of Jan07. Last date for payment was 8th Feb 07. I have made a call to Customer Care Service and narrated the issue, agreed and asked to pay the balance amount. Accordingly I have paid Rs 356.91 for the month Jan07.

Since then I have been receiving calls, reminders, system generated messages/calls to my mobile. Whenever I call Customer Care or they call me to my mobile, I had to explain the issue once again and have to give the payment details. Every time, new person calls and ask for details. Either he/she will collect the details from their own database or collect the details from earlier call who made.

Finnally, they had barred by calls, because of not my fault. I have paid vide Cheque No 617425/14.01.07, which was debited to my account as on 17/1/07. When I called to Customer care, again the same story. How pathetic it is!. Every time same issue with new person. There is no mechanism to check for payments. It is understand from this issue that, no body interested to solve the issue rather raise. Whenever I ask for Team Leader to talk about this issue, they never is to allow me to talk to them or would not transfer the line to speak to them, but rather disconnect the line.

Finally, Today, i.e 05.03.2007, Morning I have received an message, saying that, “SIM REGISTRATION FAILED” AND NETWORK DISCONNECTED” .

Who ‘s fault it is? Why I should be I suffered for your mistake? When I have paid thru Cheque, Is there is mechanism to cross check? Whose fault of posting? Is it the way of providing customer “benefit” by providing concessions, discounts with “Harassment package free.” ! In the name of new plan / additional benefit/ package / retain customer... etc... you provide harassment package free for customers...

Now, today, my network being disconnected for not of my Fault. I request you to not to provide such benefit to the customer when harassment follows. When I have been provided with Dynamic Credit limit of Rs 4000/- then, why this disconnect? When plan is facilitated, can’t there be any logic applied? Without payment you will not activate the new rate plan.

How could you do this when I have paid the amount and debit also taken place in my account – BAL as on 17.01.07? Since then I have been harassed by your team for not of my fault. I can approach Consumer Forum for this issue. Now network is disconnected. You have already taken the advance amount as Deposit of Rs 1000/- when initially activated my SIM. When already deposit amount is there with you, how can you put me into problem? I could do injustice to me.

“These benefits are nothing but harassment free packages” . I hope you understand this issue. Hence, I have put forth before you.

Shame on Airtel!

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Titu Joy
, IN
Feb 09, 2010 1:33 am EST
Verified customer This comment was posted by a verified customer. Learn more

Hi,

Request you to look in to this matter.
I have a concern regards to the mobile connection which i am using from Airtel side(postpaid). I took a airtel sim in the month of June 2009. The reason, i was using a vodafone connection and the same has network issues in my residence area. When i mentioned the same to the agency who gave me the airtel sim " they claimed they are in no in service provider for karnataka and please move to us to get rid of network issues.

over the next three months everything was working fine. Then from September 2009 i started facing a problem of call drop of 1 secs and getting charged for complete minute. For this concern i have placed a request with there customer support which said they will get back to me with in 48 hrs to my surprise no one called up me and there is no network promise bonus given to me.

Again i went a head a lodged a complain with them in October, November, December bu there is no response from them. One answer i can hear from airtel side is they will get back to me.

In the month of december i wrote to the nodal center asking them to reworks on my bills and asking them to work out the network issues in my area even i am ready to pay for the boosters. The nodal center got back to me saying there is some network issues going on in my area and they will visit my area in next 15 days, again waited for 15 days to hear from them but no response then i have decided to send them a reminder mail but still no response...

Then finally decided to call customer care as a extreme step and inform them that i wont be making the payments untill u people come back to my complains...

Still no response from airtel side, and i decided to hold there payment. Instead of resolving my problem the airtel team started giving me recovery calls and started charging the late payments to my account.

Till now they haven't got back to me very day i call them and check what is the status of my complain. But they have only one answer we will get back to you in 24 hrs time but no one get backs to me.

Now the condition is more morst that the managers of the airtel wont even interact properly.
This is the worst kind of a service i have ever faced from any service provider. at least airtel being such a brand shud concentrate on customer concerns.

Now i think better were Vodafone people, who use to stick on there promise and admit there mistakes and provide there resloution. Such a worst service is airtel.

Following are the complain no for your reference:
F636656056
F633763582
[protected]
F628575534
[protected]
F628575534
F628188114
F628155755
My no [protected]

Regards,
Mathew

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afreen
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Sep 26, 2008 11:19 am EDT

Very bad Service airtel is providing in Bangalore.

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A
12:00 am EST

Airtel airtel has taken money and still debarred outgoing and incoming call facilities!

One fine day when I picked up my airtel mobile to make a call I found that the outgoing facility from my airtel no has been taken away. I go to the nearest shop and get my airtel prepaid account filled up. Even after that the outgoing facility from my airtel no has been debarred. Airtel is in a way snatching money from the customers in turn of no service. Feel like dragging airtel to consumer court. Can somebody tell me any address or no where I can solve this problem before going to consumer court.

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12:00 am EST

Airtel poor customer service!

Considering Airtel as a professional company, I took a decision in haste to go for the airtel landline as well as broadband connection. In order to register me as a client, the customer care executive pitched up on the 2nd day, collected the registration amount, received all the required documents and confirmed that the phone with the broadband connection will be installed within 3 working days. I had to travel outside and when I returned after a week, I was informed by the CC executive Shankar that one document is missing. I arranged it same day itself and I was once again promised that the installation will be done next day itself. Since then, it has been 6 days and there has been no action whatsoever from airtel. Customer care executive Shankar has stopped answering my calls, let aside feeling sorry for the delay. It has been an extremely pathetic service and something like this is not expected at all from the growing company like Airtel.

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arti
,
Jun 03, 2016 8:08 am EDT

Airtel services are getting worse day by day. I had requested Airtel to stop the services which they had activated from their side and had started deducting 7 Rs every week. they jst give a complaint no and say that the complaint is escaleted to the concerned person... Bt no deactivtaion is done till date. I am under this torture from Airtel since 1 month... Now the worst part is that they have blocked my Customer service so that i cannot even launch a complaint ...They are only behind making money and nothin else. Such kind of harrasement should be considered and a strict action should be taken against such things.
If any one has any solution as in how to handle such useless service plz do let me know.

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Rahul Verma
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Jan 28, 2007 12:00 am EST

I am using Airtel postpaid connection from last 2.5 years and whenever had some problem and had to contact the customer care it was always a bad experience. My SMS pack of 150 SMS/Month that was given free to me 2.5 years back was withdrawn and they did not informed me about this in any way. When I checked my bill and did not find any discount then the customer care person says that an SMS was sent to you. But I am very sure that I never received that message and the customer care started arguing that message was sent and you must have received that.

For these changes in plan I decided to visit Airtel Office, Sec 35 Chandigarh. But nobody was there free to listen to you. I sat on one seat send to another and then another saying that person will listen to your problem. I was so much annoyed that could not control saying them WHAT IS GOING ON?

After wasting more than 1 hour there I do want to stay there even for a minute. It was always such a bad experience to see that the person there at Airtel Center were serving very well the persons who wanted to purchase a new connection but never want to listen to those who has a complaint. And I am sticked to Airtel because I am having more than 2.5 years old number. Otherwise my experience with Airtel has always been very very bad. From a band of 1 to 10 I will give Airtel 5 (minus). Because they deserve only this.

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Sanjay Chakravarty
, IN
Jun 29, 2009 12:31 pm EDT

I just bought a new Prepaid connection from Aircel today. They said that it will get activated in 2 hrs. That didn't happen so far, so I tried calling their customer service number. It puts me on hold for 10 minutes and still noone on line. Since it happened twice, I left it. When I tried the third time an hour later, I notice that even the call doesn't go through.

That's a disappointing beginning.

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P H Abdul salam
, IN
Sep 15, 2015 4:02 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Set of box getting heavly heated up.no sound or picture intermitanly.tv id.[protected], mob no.[protected] .Pack: south ultra 19HD+

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oberoi montu
, IN
Mar 29, 2011 3:44 pm EDT

many times cutting my phone balance. my mobile no [protected].

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Ravi.Singu
, IN
Apr 15, 2010 8:49 am EDT

Kindly activate my mobile number [protected] as early as possible

thank u.

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B.Ramesha
, IN
Nov 18, 2013 10:03 am EST

Now days the Airtel service is become bad to worst, I am trying to get a fixed line connection from last three weeks,

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SHASHI BHUSHAN VYAS
,
Jul 02, 2007 12:00 am EDT

I lost my mobile along with sim card on 1st july. I called up airtel customer care to get the number blocked so that the number is not misused by making fake calls. But they just refused to take the complaint and told me that this was against their company policy. They didn't block the number. Although i have got the fir registered still i am worried because anyone can misuse the number. No solution given by airtel.

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A & N Technologies
, IN
Apr 21, 2011 10:14 am EDT

Kind Atten. Airtel Telecoms Service Department
I am Sanjay Kumar, Chief Executive of A & N Technologies, we had the Airtel Land line & Broadband connection & we are your customer since for 3 years, Actually we shifted our office space from Jayanagar 4th' T' Block to J.P. Nagar 2nd Phase Bengaluru, we had lodged the request for change of connection to our new relocated address on 6th of April 2011 & our complaint request number given was 182936 & we were informed that the request will be fulfilled within 3 working days. But now the Airtel people are informing that the line box is full & it will take some more days, but still today they are least bothered about that & have not called back. For a company like us mainly depended on Telephone & Broadband, we are fed up of Airtel services.It has been an extremely pathetic service and something like this is not expected at all from the growing company like Airtel.

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AnubhavB
, IN
Aug 12, 2009 1:36 am EDT

Are you sure you dint opt for some sort of a scheme? Anyhow.. you could try n visit the nearest Aircel store.. im sure they can help or at least clarify..

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12:00 am EST

Airtel dumb 121 customer service!

Airtel Customer Service -121-really hopeless. If really anybody is in duty for customer service at 121 of Airtel - then - why it is like this? I responded to your KBC3 direct entry contest which concluded on 18th Feb'2007. I was a participant who very eagerly contested in this contest. But after 18th Feb'2007 everyday I sent message to 121 asking the result. Every time automatic reply was there from 121 that "we will revert back to you within 24 hours". But I could not understand that for Airtel there was no word like 24 Hours because till this 24th Feb'2007 I have not received any reply stating the result respite repeated sms message to 121 asking the result.

If any higher official from Airtel is reading this complain please tell whether the Airtel KBC3 contest was just a fake or not. If it is real contest - then why Customer Service employees are acting this dumb acting. What is the problem?!
Also note that I have sent e-mail to [protected]@airtelindia.com asking the same question. There also the same activity - what I or anybody should call it - IRRESPONSIBILITY OR NOT?

If Airtel persons are doing everything honestly then they should keep courage to reply to the customer promptly for customer satisfaction. Otherwise don't send so many offer messages etc etc to the mobile all the time from 121 - because if Airtel persons can't reply to a simple query how they can send so many messages and expect something - which are means of collecting rupees in different ways - they should not do like this.

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Rishek Anand
,
Dec 13, 2007 2:31 am EST

How to unsubscribe ringtone club...

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S. Mallik.
,
Nov 11, 2007 1:48 am EST

Airtel officers whether senior or junior are idiots. They can only make customers fool and can suck money by applying tricks.

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sultan
,
Oct 18, 2007 12:09 am EDT

Dumb 121 service [protected].

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c.s sathish
,
Sep 30, 2007 1:38 am EDT

Hello Airtel,this is request for the transfer of deposit of rs 400 made on this phone number [protected] which has cancelled, were balances in this phone number has been cleared on 27th september 2007 of Rs1530 (bill no.rf.no 105-[protected]) ,so kindly please transfer the deposited amount of Rs 400 to this phone number [protected] in name of C S SATHISH ...THANKYOU

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hp singh
,
Sep 16, 2007 5:31 am EDT

Airtel 'Ringtones Club' is a mockery!These guys loot with impunity and should be taken to task!They deduct amounts from your balance & load un-called for ringtones if you mistakingly respond to their sms message.So beware.

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subhash chandra maji
,
Jul 16, 2007 12:56 am EDT

This is the second time I am unable to connect airtel gprs. I don't know the reason behind this neither I am getting any help from your side. Previously I was tried for two months in January, February but I failed it and lose for Rs.500/- for this. Again I am trying but getting same problem as well. I need very much of yours engineers to solve this problems whether my PC is supporting or not for the same. As the my PC is latest version Window XP Service pack 2 of Original Compaq Pressario model.
At the same time i want ask you the reason for locking the customer care through my mobile as it cannot be talk to executive.

Thank you
subhash

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vivek
,
Jul 02, 2007 2:15 am EDT

i am vivek . i am using airtel ,my 30 rupees has been deducted from my account as ringtone club memebership but i didn,t load ringtone or hellotune from this services. why so i am suffering problem after this ,this thing is happening since 2 months,i told to customer care but no any action taken

with regrads
vivek jha
mb no=[protected]

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Sumit Nath
,
Feb 25, 2007 4:17 am EST

I am also one of their client which was harassed by them for a month. My brother was using number [protected] when they started the series 99 I took it but was using Reliance. After paying rental for four month I thought to activate my number [protected]. then the hell broke after fifteen remainders to activate my number they didn’t have any clue. They said their was problem with the sim& they will supply me the duplicate sim. Most of their customer care executive were making lame excuses that server is down they were not able to see the records or they had passed their request to technical guys, but they are not working on the complain. After several reminders they send me the sim with the assurance that it will be activated after calling the customer care. but my number never started after several call to customer care. They didn’t have the clue what was wrong. I am really troubled to call them the bunch of unprofessional Not having the basic manners & not aware of their job. I remember most of their names, when I asked to transfer my call to senior officers they didn’t comply. After many request they did transfer my call to them but they were also inefficient I asked what was problem they didn’t know. I asked what is my complain number so that I can use them as reference if I have to call again. they were hesitant to give. at last they said your mobile number is your complain number. Third officer gave my the address of their franchise address of vashali saying that they are the person who could help me .My brother wrote email to their nodal officer, appellate officer & one to CEO desk asking them to help us & please give us written replay why nothing is done at their front. They never bother to replay our I mails .When we tried their phones it was directed to other person who never picked it. After failing at that front i approached to their franchise Haris enterprise vashali, they said that it will be done from the customer care In front of me they called air tel officers and took some token number and said my phone will be activated with in 4 hours. two days passed still no development at airtel front. When i approached harish enterprise they gave other assurance that it will today start. At home I came to know that airtel will send other sim as the duplicate sim which was given to me was mistakenly supplied to me. Third sim arrived with the new assurance it will activated with in four hour. but again the same thing no activation of sim& cold replay the customer care & their officers. Again I was forced to approach their franchise. the lady was sorry for my troubles She again called his officers stating all my problem but she didn’t give any solution. Her call came thrice asking is my sim activated but her work felt in the deaf ears. No activation of my number.

Again i went to the franchise she asked me not to visit as she felt troubled for my in convenience. she again called her officers& said that she will update me on the phone on every development. lastly my phone started the first thing which came on my phone was 800 bill. Although their was no out standing bill on that number and when I approached the customer care they were not aware. One representative did call me I asked him why no action was taken to solve my problem He said he will go to all record and will get back to me to tell what went wrong. i am still waiting for his replay
Three sim, several calls, many emails& several visit to franchise is not assurance to get your work done by Airtel people & last sending bill without outstanding.

ComplaintsBoard
O
12:00 am EST

Airtel airtel cheating customers

I used online banking facility provided by my bank (Citibank) to refill my prepaid Airtel account through a top-up of Rs. 777. Upon quiring Airtel's toll free number(170) with RC 777 the information that I received is as follows:

Calling Value 692.27
Validity 0 days
Processing Fee 0
Tax 84.73

However the amount that was credited to my airtel prepaid account was only Rs593. Upon talking to Airtel C S E, I was told that Rs. 99 have been deducted as processing fee.

Now, this amounts to cheating. This is completely in contrast with the information that they furnished. They told us that no processing fee would be levied, but, when a customer pays them the money they forcibly extort money by way of giving him wrong information.

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Triloki Nath
,
Sep 22, 2008 5:36 am EDT

I am Triloki Nath. I confirmed the availability of full talk time top-up card for my prepaid connection [protected] from Airtel Customer Care & then purchased a top-up recharge card for Rs 345/from authorised Airtel dealer at PVR Vtkas Puri on 21.09.2008 around 7.00 pm. But my account was credited by Rs 307/- only. I brought this to the notice of the dealer who behaved very arrogantly and despite my repeated requests, he asked me to leave his premises AND threatened me theat he will see as how could I use my connection or the talktime at all. And to my utter surprise, my airtel account has mischieveously been DEBITED by Rs 307/- And, also I am receiving numerous bogus & unsolicited offers resulting in instant debiting of my account.

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Parvati Devi
,
Jul 30, 2008 12:41 am EDT

plz mujhe turant jankari de ki mera account balance kyun cut raha hai apne aap hi apne aap

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Arun
,
Jul 12, 2008 7:59 am EDT

Airtel is cheating its customers. I sent requst for SMS pack of Rs. 38 but they deducted its four times. when i made comlaint to their customer care they said it will be refunded but it is not refunded despite of three reminders.
moreover third time they said it can not be refunded because, in this period of 15 days, you have used 2 or three SMS.
It means those 2or 3 SMS that I have done costs me Rs. 148.

After that their executives asked shamelessly " yeh refund to nahi ho sakta aur koi sewa ho to bataiye".

ComplaintsBoard
A
12:00 am EST

Airtel customer cheating and hopeless service!

A copy of email to Airtel:

I have got a DataCard with GPRS plan of 599 which allows 500MB quota. Before 10 days GPRS showed Not OK & I wasn't able to connect. Helpline told that its due to upgrade activities. I waited for 2 days & called again to know my bill has exceeded credit limit & card is blocked. I couldn't connect for more than a week.

When I personally went to Airtel store, I was told that nothing can be done until my bill is ready on 23rd Jan. On 26 Jan I called helpline to know that the bill had exceeded my credit limit [god knows on what rate you calculate the bill?] but now I was given a discount as per the plan of 500MB. And my card was working from 27th Jan.

My question is -[1] why did you not inform me about such a hopeless billing method if it was sure that my card will exceed the credit amount if I use even 200MB whereas actual quota is of 500MB? [2] Why did you not adjust the credit limit or rate of calculation as per 500MB plan? Am I supposed to go through all this torture every month? This is CHEATING since you are not giving 500MB completely. I can only use 200MB at this billing policy.

I demand a written explanation on what is your stand on this and assure me that I will be able to use full 500MB every month without any problems related to billing system.

I promise you that if you fail to reply to this or a single time my connection fails, I am going to drag you to Consumer court and make sure that no one I know purchases such a hopeless service!

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Aziz Rangoonwala
,
Oct 09, 2007 12:00 am EDT

I am using airtel as my ISP and cannot access my site www.oasisinstruments.com from this ISP where as it is easily accessible from other ISPs like Tata Indicom; & BSNL. There seems to be a routing problem with airtel and the error is RTO (requested time out).

Very poor service!

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Itliveweb
, IN
May 14, 2010 11:28 am EDT

I bought Airtel datacard 4 days ago still not activated and I am disappointed to think about when it will be activated.
I dial to 121 by another cell no. and they all time all guy say to dial 7070 . When i dial 7070 by my prepaid connection of airtel got recorded message this number is not valid.

Also the guy who are provided the datacard they are not picking the phone.

Now I am not getting what should i do. After One day I have to go outdoor from delhi to bihar but Still datacard is not activated.

Pravin Prakash
Mobile no - [protected]
G- 11, Saurabh Vihar
Jaitpur Road
Badrpur Border, New Delhi - 44

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SEN
, IN
Apr 12, 2009 4:27 am EDT

http://www.senthil.name/post/2009/04/07/How-Indian-Telecom-Companies-Cheating-the-User-and-Making-Big-Money.aspx

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SEN
, IN
Apr 12, 2009 4:26 am EDT

Definitely I agree.
They are worst in service and quality.
There is no difference with thier post paid and prepaid mobile internet. Sometimes, the pre-paid is good.
I nearly called more than 100 time to get a service, but everytime, they told that we will call you back in 1 days, in some hours and soe minutes also immediately, but nobody called me.

So I decided don't pay the bill, whatever comes.
But they send 3 letters to pay the bill, after that they forgot.

Also regently, they announced another service in thier pre-paid scheme, that's "pay as use", is chargable of 30paisa/50kb.

Please read and comment...

SENTHIL.
www.senthil.name.

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nandini ghosh
, IN
Mar 17, 2009 11:21 pm EDT

i agreee. AIRTEL is a BIG CHEATER, I took a data card from Airtel with a post paid number. Those pathetic idiots first did not activate connection for two weeks citing all sorts of reasons. when finally it got activated it was aroun 2kbps/sec speed. after 1 week that too got disconnected. Whwn we called them they said that as address verification has failed our connection was not valid. The FUNNy thing is that we got no call for address verification from them. Despite repeated calls no one came for verification. When we finally sent mail to 121@airtelindia.com they informed us that the connectiion has been permanently terminated. I dont know is this their standard of ### service or they are deliberately out to harass people. I think they should be banned from the Indian market.

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Antony Lejo
,
Aug 26, 2008 4:18 am EDT

I have taken Airtel GPRS connection on my mobile. Monthly Rs.399/- is charaged as rental. While taking connection the executive told me that whenever you need connection send AGPRS as SMS to 121. and When you dont want connection send DGPRS to 121. and you will be charged rent only on daily basis. But AGPRS and DGPRS never worked. Even after sending DGPRS to 121 it never got de-activated.

I am charged full Rs.399/- for last 2 months. only in weekends (maximum monthly 5-6 days i need to use GPRS. I send AGPRS when I want to use and DGPRS when I stop using. But it never worked).

This is a clear CHEATING from AirTel. I never expected this from one of the india's biggest telephone company.

Never ever take AirTel GPRS connection, if you dont want to get Cheated.

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Sonali
,
Apr 01, 2008 2:05 am EDT

I strongly agree, airtel's data card is pathetic plus the customer care people are not knowledgable enough to be able to help you with your data card issues. Its painful to talk to them.

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Anant Mishra
,
Feb 22, 2008 2:28 am EST

Same is the case with me.

On February 19, 2008 at 8:00 AM, I found my internet connection not working properly.

On February 19, 2008 at 6:00 PM, I called for technical support to data card help line 7070. Mr. Vikram reset my account and said that problem will be solved and it will take 4-8 hours BUT could not solve the problem.

On February 19, 2008 at 10:00 PM, I called for technical support to data card help line 7070. Mr. Amandeep said that GPRS is down and registered the complain by complaint no. [protected] and said that problem will be solved and it will take 4-8 hours BUT could not solve the problem.

On February 20, 2008 at 2:00 PM, I called for technical support to data card help line 7070. Ms Neha said that GPRS is OK and said that problem will be solved and it will take 4-8 hours BUT could not solve the problem.

Mean while I continued several times at 7070 BUT the executives sometimes said that GPRS is down and sometimes said that GPRS is OK i.e. there was no clear information that what the problem is actually.

On February 21, 2008 at 4:00 PM, I received call from no. + [protected] your technical support female executive (after expiring query time line February 21, 2008 at 12:30 PM) who said that GPRS is OK and I have to search my SIM network manually by GPRS enabled handset. I get it done at Kingsway Camp, Delhi outlet (North West Marketers (P) Ltd. 33, Main Bazar, Hudson Line, Kingsway Camp, Delhi – 09) I as I don’t have GPRS enabled handset BUT could not solve the problem.

Meanwhile my complaint no. [protected] was terminated without solving my problem by your Technical Support Team. I got this information by Ms Neha on February 21, 2008 at 8:00 PM who also re-registered my complained by ticket no. [protected].

On February 22, 2008 at 1:00 PM, it could not solve the problem.

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uday
,
Feb 20, 2008 1:51 am EST

Yes, there are some serious problems with AIRTEL ISP. I am also using airtel datacard for past three months, when I try to connect to the network, the connection will hold good for 5 to 10 mins and after that, the connection will be fine, strength will be good bt there wont be any data transfer (mean, sent will be zero and received data will be zero). When I complained they made me a fool with regard to the GPRS services, datacard support guy says, therez no GPRS activated and get it activated. When I call 121, they say as it is datacard, we are not responsiblem datacard support will help you. But lately they accepted that therez problem with AIRTEL ISP and they are working on it. But till now therez no resolution for the problem.
IS TRAI listening to these problems from their providers who are gaining by charging customers for nothing.

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Jitendra
,
Jan 11, 2008 3:47 am EST

I was using Airtel data card.It was working fine suddenly it stoped woring with error 'The connection has failed [0x8007027e].When i spoke to customer care Executive he said there is problem in the Airtel SIM.So i got my SIM change from Airtel outlet.But the data card did not work.Again i spoke to executive he said problem would be in datacard so i need to repair the datacard,next day ha said problem would be in Laptop or in operating system but the thing is that my data card is still not working and i am thinking to purchase a new Tata Indicom USB data card.

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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Airtel - continue to receive unsolicited calls and sms!

Airtel has setup a 'do not call' registry at www.airtel.in/dont.htm and the best part is I continue to receive unsolicited calls and SMSs from Airtel business partners even though I have registered at their site over a month ago. After contacting their customer care [protected]@airtelindia.com, ceo complaint desk and the nodal officer [protected]@airtel.in, [protected]@bharti.com, I'm yet receive a relevant reply. Beware people!

Read full review of Airtel and 47 comments
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12:00 am EST

Airtel poor service!

Provided telephone/broadband services 8 nos. Promised group billing / group pulse / centrex / uninterrupted services. Failed on all fronts. When contacted it took six months for centrex and 1 year for group billing and group pulse/billed for 6 DSL connections against 3 nos.failed to reconcile accounts which were excess billed and collected.

When stopped payments and complained to disc connect lines, waived all previous out standings and requested to be a esteemed customer but failed once again to go by its promise. Settled for a figure to finalize the accounts and after collecting the cheques disconnected the lies and sent a legal notice for complete payments. No transparency in the working pattern.

Don't reply to the mails/complaints. Instead try to settle issues on telephone with out any valid proof to argue at a later date.

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Akshay_jal
, IN
Dec 12, 2010 5:12 am EST

Hello Sir,
I am Akshay Bhalla from lucknow india, ON 6.12.2010 I HAVE SENT E-MAIL TO M/S Bharti Airtel Customer care centre and talked to executive in airtel that I am not in need of Land line No 4025815 and Broad band connection. But till date they have not disconnected the line and for which I am not liable to pay any charges any more as I have informed them my intension...My Complaint No is-1304893

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john
, QA
Oct 04, 2007 8:32 pm EDT

MR.PRINCETON r u Stupied, Ideot or Rascal? U dont have any right to blame on Bharti Airtel Ltd. R u fool? what r u thinking about your self?

ComplaintsBoard
V
12:00 am EST

Airtel poor service & unprofessional customer handling

Poor Service & Unprofessional Customer handling

I have been an airtel customer for the last 3yrs.

8 months back I got transferred to Delhi. Though I had other options to choose while I was changing my mobile number due to this movement from Chandigarh, I choose to go with airtel.

The satisfaction of using airtel for 3 years changed to dissatisfaction due to poor service & response from airtel Delhi circle.

Please find below my experience with Airtel Delhi Circle-

1. Called customer care on 22nd June 2006 to check what documents were required for getting a new number. Took all those documents to airtel office at Yusuf sarai to apply for a new number, your corporate executive in told that she required more documents.

Why should a customer waste his time because of a mistake made by the company’s customer care?

2. I asked for a specific series of numbers for the executive to choose a number for myself, but she replied rudely “I am not here to give options as per your specifications”.

3. Then on 23rd June, I went to Abacus Centre, southern extension 1, airtel office and spoke to Mr. Shakti and told him my problem who then gave me a number [protected] (h2 sim) and I paid Rs 250 as h2 sim charges and told me that it will be activated within four hours.

4. I got the new number printed on my visiting cards, but the sim didn’t get activated even after 24 hrs.

5. On enquiring, Shakti told me that it will take some more time.

6. On 24th he told me that there is some problem in h2 sim and he gave me a normal sim and told me that it will be activated in few hours, but again it didn’t happen.

7. I used to call daily but no body was ready to listen to my problem.

Do you think in today’s competitive time any Brand can afford to neglect a customer?

8. The story doesn’t end here and I got the shock of my life when I was told that the number was blocked by airtel.

Number blocked even after been issued to me on papers.

9. I had to go to your Okhla industry's main office where I spoke to your executive and I was issued a new number on 4th July ([protected]) and number was activated in 4 hrs.

It took more than 15 days for a Multimillion crore Company to issue 1 phone number to a Customer.
Due to this I had to use my old Punjab number on roaming for 15 days and obviously paid more to airtel. Not to forget, I had to get done my visiting cards again.

Not just this I have been having network problems for the last so many months and every time when I complained, I was told that my phone was faulty. I have been using the phone for quite some time and it doesn’t give problems with any other service provider.

10. To add to my problems, even after payment of my bill for the month of November, which was around Rs 1900(attached) paid to your executive Mr. Deepak Kumar on 22nd December, but I didn’t get confirmation of payment. My network got disconnected on 27th and the reason told to me was non payment of fee which was not true.

11. On 1s Jan 2007 called customer care but the number was not activated. I was told that payment of Rs 1400 has been received but I had paid Rs1900 (May be executive Deepak pocketed the money).

12. On 3rd Jan, my phone was again disconnected. I called customer care again and they again said my bill has not been paid, which irritated me a lot.

13. Again on 4th Jan my phone was disconnected.

14. On 5th I had to go to okhla centre again where I spoke to Ms. Sethi( Lobby Manager) she made me wait for 45 minutes, then she activated my phone and told me that she will check with their audit dep’t and promised me that no late fee will be charged and gave me her number and extension. But when I received bill, there was late fee of Rs 75 was added in it, so I called her but she never pick my phone then I again visited your abacus center again talk with Mr. shakti he told me to pay amount less late fee( I pay the amount of 1100/-).

15. In the Jan bill I have been charged double rental. (Airtel costumer care executive told me again this has happened due to late payment of bill). Then I called on your costumer care number where I spoke to Priya (in Costumer care) and she told me to pay amount less 125, and told she will make adjustments but it didn’t happen. I called the costumer care again, no but the executive didn’t forward my call to senior persons and made me hold the phone for more than 25mins.

I have really lost faith in Airtel because of the above mentioned incidents & I think I am not valued by Airtel as a customer.

I really can’t take this anymore.

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amit trivedi
, IN
Mar 15, 2012 7:39 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

company activates the different packs without customer's permisson and then deducts the amount and after complains also they just know to say "sorry... we can't remitt your balance" and their customer care executives are also not ready to understand they just trained to say sorry aap ka din subh rahey and airtel me call karne ke liye sukhriya etc...

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Vishwanath Krishna
,
Jun 06, 2007 12:00 am EDT

Inspite of many telephone calls to resume my mobile service [protected] which has been disconnected since 7 to 8 days are over. After complaining at the customer help desk and myself and my brother in law personally visited airtel office at peninsula tower lower parel, mumbai. They told it will be resume within 24 hours.

But not yet started. I don't know who this peoples are work. Airtel service really a ###.

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sapna saxena
, IN
Aug 24, 2011 12:51 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

service is not good

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Heera LaL Dangi
, IN
Mar 19, 2009 4:14 am EDT

Heera Lal
Mob. [protected]

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naresh
, IN
Jan 02, 2009 7:29 am EST

dear sir,
this is naresh dixit s/o girraj dixit and i am from vpo bhanswali faridabad. my number is [protected]. sir i am convered our number from prepaid to postpaidon the date of 28/11/2008 and my recipt no is 429. i want to say that my number is not activated for last 32 days. so i request to you to activate my number soon otherwise i was complant in consumer court.

regard

naresh dexit

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noni meetei
,
Oct 29, 2008 6:00 am EDT

hello customer care dept

Urgent Attention

My airtel no. [protected] cannot get receiving calls from many numbers, sometimes from landlines of airtel and trump etc.

Please help me as it is creating a huge problem.

regards

noni

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Shrikant Rakshe
,
Oct 16, 2008 11:07 pm EDT

Lots and lots of network problem
[protected] and wrong mobile charges in my bill

Regards,
Shrikant
[protected]

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Shrikant Rakshe
,
Oct 16, 2008 11:05 pm EDT

I am being wrongly charged for gprs service for my mobile bill : [protected]

Which i am not going to pay

and from last 6 month i am facing network problem, which is not solved

Regards,
Shrikant
[protected] /[protected]

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A.Muth kumar
,
Oct 04, 2008 12:34 am EDT

Dear sir,

I got a mobile connection from Sep 1st week.But the connection disconnected on 01.10.2008 without any information.
i contacted to customer care for the disconnection detail quary.He said that my address verification it's comes under wronge.The address is my own house last 15 year we are in the same house.

I am summited my raction card, Driving license and mY company Id.

My Air tel mobile no is -[protected].
Pls give your reply to my mail id or my mobile no-[protected].

Due to my company all are get airtel line connection under CUG.
pls recovery this no as earlier.

I contact to madurai airtel person for this issue.He said that no no response to my higher officals.I also spoken to your officers thro costumer care he was not accepted it.

With warm regards
A.Muthu kumar
[protected].

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mo. aarif
,
Apr 02, 2008 5:15 am EDT

Dear,
This is Mohmmed Aarif. And I Am from pali
rajasthan 306401. I am Your Airtel Reguler User. i
Have Any Cannection your airtel and this no. is +91
[protected] and +[protected](life time) cannection.
and both cannection u are alot any other custmer. i
have already pay both nomber. please cheque this maill
and give me answer fastly. I wait your maill today and
Please call me inform my Deatial my another no. +91
[protected]. other wise i have any action by court.

Thanx And Regards,
Mohmmed Aarif
31, Kheridio street
Near Navalkha Temple
Pali-Rajasthan
306401
Ph. +[protected]

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12:00 am EST

Airtel deducting extra money on prepaid us calling card

If you are a customer of airtel prepaid USA call India then be careful, keep checking your account (money) regularly. They are deducting extra money on each call. It happened with me today itself. They deduct $0.02 extra. When I called up their customer support. They accept there is a mismatch of figures and glad that they will take action with in 24 hours. Let me see. Its by chance I calculate the money today. Otherwise I do not know since when its happening. Be careful. I wish if I could have sunil bharti mittal email id/phone no? Would like to talk to him about this issue. Its disgusting.

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K Brar
Los Angeles, US
Sep 24, 2010 5:58 pm EDT
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We have been Getting several Telemarketing Calls from Connect2world from India, they keep calling and calling day and night.

Finally, we signed up for $20 with my Visa card. They Promised that they will activate my service within 10 mins of time. It has been more than 25 Days, my service is not activated.

Moreover, today when i received my card statement, I was a bit shocked to see a $200 Charge by connect2world.

Now, when I called the customer care number: [protected], no one picked the call. I was more Surprised when a Person by the name of Maksud Received the Call and said that the order was placed for $200 by me. When I said no, he started Arguing with me and later he started abusing me in very bad words.

Finally, he said that he will block my service and make sure that I do not get my Money Back.

For my uttermost Surprise, I also had a talk with the Call Center owner and he was just laughing his hearts out.

I just want to aware all the Indians in USA and Canada, that please do not entertain any telemarketing calls from connect2world as this is my experience with them.

I have nothing more to say apart from making a complain to BBB and lets see what else I can do to them.

I did refer my friends to Maksud, I also need to check what He has done to my Friends.

Connect2world is a Fraud Company, so please beware of Scams.

ComplaintsBoard
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12:00 am EST

Airtel airtel and ibm a big fraud

Hi, I have got information for all the nri's who r using airtel.. The airtel callhome service is being provided by ibm in india. Ibm is the key company to outsource airtel and the services provided by such a big company like ibm sucks... So we need to question ibm ans together we can go ahead and sue it so that all the harassment caused to us should come to an end... So all fellow indian americans lets put an end to it and lets take a vow not to deal with such a company. Here are the following list of some of the managers with whom I had a word and with lot of research I got their numbers [protected], [protected] cal these suckers and tell them the problems.

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12:00 am EST

Airtel billing problems and customer harassment!

I had made a full and final payment for my IBM CUG corporate Airtel connection on 27-01-2006. I have all the proofs by way of bill payment receipt. Even after settling the account, Airtel has filed a case against me. It is beyond my understanding how Airtel can harass me even after bill payment. I am facing this harassment for the past one year by the Airtel people calling up again and again in the pretext of different people. I don't get any response for the mails forwarded to higher authorities of Airtel. After every 3 months, a different lawyer calls up for the bill payment.

I am left with no other choice than to file a case against Airtel in the consumer court for causing me mental agony.

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robert ongc
, IN
Jun 03, 2016 8:22 am EDT
Verified customer This comment was posted by a verified customer. Learn more

bill no:[protected] we have not recieved our monthly bill as per time schedule...so we went to airtel customer office -saidapet ON 23 SEPTEMBER 2010 4.35 PM...we enquired about our bill...they told the bill was RS.1039/ and also told in phone to pay RS.1039/ we have payed RS.1039 ON 23/9/10, IOB CHEQUE NUMBER-964463...BUT WE HAVE RECIEVED OUR BILL COPY ON 25 SEPTEMBER EVENING .THEIR THE BILL AMOUNT WAS RS.1701.WE CALLED THEM THROUGH PHONE THEY TOLD TO PAY THE REMAINING AMOUNT RS.662 WITH FINE ON 25..BECAUSE OF YOUR MISTAKE WHY SHOULD I PAY?SO PLEASE TAKE THIS MATTER AND TELL ME HOW TO PAY MY DIFFERENT AMOUNT ?

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Jayanta Banerjee
,
Aug 29, 2007 12:00 am EDT

Airtel has a serious problem with their bill payment system for add-on connections. This would affect those who are making an online payment. Problem has been reported to Airtel and the ticket number Airtel has provided is: [protected]. I have also provided the payment reference number: [protected].

Whenever an add-on connection is taken, Airtel associates a second account number to the second phone number. Subsequently when a payment is made using the second account number, though the payment gets processed and debited from your account, Airtel has no clue or trace of the payment.

Additionally the bigger problem is the fact that the customer care is not ready to understand and respond to the problem. I reported the problem long back and subsequently I provided all the details they needed but no one has responded or are aware of the details I submitted.

This is such a frustrating experience and I never imagined this is the way they treat customers who are using their services for almost 7 years now.

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rahul singh thakur
, IN
Jun 03, 2016 8:22 am EDT

har mahine problen aati hai airtel office me bill jama karte hai to bhaa ka computer hang ho jata hai..or bill ki tarik nikal jati hai. ye problem har mahine aati hai

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robert ongc
, IN
Jun 03, 2016 8:22 am EDT
Verified customer This comment was posted by a verified customer. Learn more

thanks a lot...

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Neeraj
,
Feb 14, 2008 6:36 pm EST

The same case is happening with me
i have also made full & final settlemet in August but now again Airtel has started sending bills to me.
& their lawyer calling me for cosequenses if i dont pay the bill

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subramanian
,
Sep 03, 2007 5:21 am EDT

I have a airtel prepaid mobile. When my friends are calling that time they are receiving "error in connection". What is the problem, can someone tell me. Network problem or...

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swetha
,
Jun 27, 2007 9:50 am EDT

I am airtel prepaid user and my number is 9940ssssss. Someone is making blank calls to my number and talking very indecently... We could not trace him since he is a airtel prepaid user and he did not give any address proof for his prepaid card. He had also collected my family details from the address proof i have given while buying an airtel prepaid card.

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Sonal Khurana
,
Apr 14, 2007 11:18 am EDT

Sub: Withdrawal of Free Incoming while Roaming

Dear Team,

I opted for 02 connections of Tata Indicom in Aug'06 and since then i am paying heavy bills & suddenly one day i got a shocking news that they are withdrawing this scheme and what is this when i took the two connection because of this service only then why you have withdrawn your services. I am very unhappy with the services & the customer care team of Tata. I think your competitor Reliance is most trust worthy because they don't withdraw the schemes what are beneficial for customers. This is very ridiculous and i will surrender my connection very soon.

Thanks

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Karan Bhatia
,
Feb 24, 2007 10:56 am EST

I have been using Airtel prepaid connection since 8th July, 2006. I had faced two problems of amount deduction. So let me explain both of these:

(1) After purchasing new connection on 8th July, 2006 I was deducted Rs 30 (approx) after few days using it. I called to Customer Care and they replied "The roaming charges has been deducted due to negative balance of the previous customer". The problem has not been solved.

(2) On 4th February, 2007 Airtel has deducted Rs. 138 without any reason. I had not sent request for "Hello Tunes" or anything and received 10 sms from 6781 and 6782 that your Hello tune has been activated and thank you for downloading dogs tune. I called to Customer Care they were just tried to piss me off though they didn't care about my problem. So the issue has been closed. I wasted too much time in talking to Customer Care but they did nothing.

I have all sms saved in my inbox. I would have felt better if I get my money back which has been deducted by the fault or any other matter.

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