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Airtel / gprs not getting deactivated

1 India Review updated:

I am really fed up with Airtel services, it very irritating ...

I had requested for my GPRS deactivation and for my refund for the unnecessary deduction from my account, but no action taken.

I had activated GPRS on 26th jan morning and tried to deactivate it that night itself, but was not deactivated. I tried with 56562 more than 10 times on the following days but still not deactivated.

Every day I receive the message “Your balance is deducted by Rs.12 for your VAS download.”
GPRS is not getting deactivate, it is not my fault. From so many days I am trying to deactivate it.

I have call up your customer care executive to find the status about the GPRS, sometime they say GPRS is active and sometime they say GPRS is deactivated. How automatically this activation happen??

And every day my balance is deducted by Rs.12

Costumer care executive doest not care you when you try to talk with them.

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Comments

  • Sh
      13th of Jan, 2009
    0 Votes

    Hi,

    I have similar problem but is Bigger issue

    my GPRS plan was chaged without any notice and notification, i kept using it .. and after two day's my unbilled amount was 8600rs.

    initally they accepted the fault Now they say it is okey..

    What sould i Do..???

    Here is lay of Airtel the conversation with airtel.

    +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

    Dear Sir,

    I am User of Airtel number 9766607591, and I am facing sever problem will billing for last month.

    I have been charged for uninformed bill plan change which was not requested.

    I was using GPRS plan 349Rs/month plan regularly, and on 27th of Dec cecertainly I found and SMS stating my unbilled amount is 25XX rs which was around 150 rs Yesterday, i called customer care regrading that issue and customer care replied saying that must be an mistake in bill and wait till next bill generation.

    later after one day I got SMS stating unbilled amount is 85XX Rs that time customer care told me about change in tariffs of GPRS on my account from 26th of Dec.

    but i have never requested for deactivation of my previous plan but it still got deactivated and i got no sms stating deactivation.

    further the tragedy does not stop here but i have been told by cust. care exec. that another plan of GPRS is active on my account (30Ps./50Kb)
    which was never requested to be activated and I got No sms stating activation of the same.

    now the scenario is that upon following (please refer following mail conversation ) rigorous correspondence with Customer care they assured me of waving off those charges and now they say that can not be done once bill is generated.

    Please look into issue.

    Feel free to Disturb me anytime.
    9766607591

    Looking forward to your urgent replay as my outgoing facilities are stopped science 10day's

    A hope full Airtel customer
    Mahesh Kadam.

    =================================================================================================================================

    Dear Customer care exec.,

    As my problem is still not solved and as AirTel assured me of solving problem once bill is generated (REF : " Further, we would like to inform you that the same will be rectified once the bill gets generated for your Airtel number 9766607591. " ), today 9th is the bill generation date. I hope my problem will be solved and out going facility will be resumed as you find the problem in billing (charged for unrequested GPRS plan, PLEASE GO THRU MY COMPLAINT BELOW IN PREVIOUS CONVERSATIONS ).

    I seek a call from customer care in case if you are unable to understand my problem.

    Looking forward to immediate call from you as mail box will be unavailable to me till Monday.


    Shriganesh Borse
    Siemens PLM Software (India) Pvt. Ltd.
    -----Original Message-----
    From: 121@airtelindia.com [mailto:121@airtelindia.com]
    Sent: Wednesday, December 31, 2008 4:16 PM
    To: Borse, Shriganesh
    Subject: Re: 9766607591 : Ref NO: 228421598742 :: RE: (Mobile No:=9766607591 ) 9766607591 : Consumer Complaint Message From "Borse, Shriganesh" [REF:228577519556]

    Dear Mr. Kadam,

    Thank you for contacting Airtel.

    We understand from your previous interaction dated 31/12/2008, you have expressed concern over increase in unbilled and GPRS deactivation and activation without your consent for your Airtel number 9766607591.

    We understand your concern and will work towards resolving the same.

    We sincerely apologize for the difficulty caused to you in this regard and we regret to inform you that we are unable to forward your concern regarding increase in unbilled amount to the respective department as it does not include the rentals or discounts if any.

    Further, we would like to inform you that the same will be rectified once the bill gets generated for your Airtel number 9766607591.

    There is an unbilled of Rs. 8624.20/- this is your approximate unbilled usage as on 30/12/2008. Please note this amount doesn't include monthly
    rents/roaming usage/discounts. Actual amount will reflected in your forthcoming invoice dated 09/01/2009.

    Also, kindly dial *121*12# (toll free) from your mobile to know your unbilled amount.

    Further, we regret for the GPRS plan changed without your consent. As per GPRS FOC@0.30ps 50Kb ? MH there is no rental towards the same and you will be charged Rs.0.30/- per 50kb. If you are fewer users of GPRS it will be highly beneficial for you.

    For further assistance, mail us at 121@airtelindia.com.

    We value your association with Airtel.

    Warm Regards,

    UshaRani. K
    Customer Care Executive
    Bharti Airtel Limited.

    ---- Original Message ----


    Dear Customer Care Executive,
    AS I won this mobile number it is my call to decide which service to be
    activated and deactivated on this number. NO one can simply activate any
    plan at any point of time without my permission.

    The Unbilled amount which was 2589.4 Rs Yesterday Became 8624.20 Rs Today
    Without accessing Any GPRS service.

    This surely indicate some fault in system.

    All this fault because Airtel by mistake deactivated my running plan and
    activated heavily casting plan without any information and permission,
    this is not allowed as per consumer court guidelines, I request you to wave
    off the charges which are charged to me without prior notification.

    I will also request you to postpone the and interruption in the service
    till the issue is resolved.

    Looking Forward to positive replay from you.

    Regrads,
    Mahesh Kadam.

    -----Original Message-----
    From: 121@airtelindia.com [mailto:121@airtelindia.com]
    Sent: Wednesday, December 31, 2008 11:11 AM
    To: Borse, Shriganesh
    Subject: Re: (Mobile No:=9766607591 ) 9766607591 : Consumer Complaint
    Message From "Borse, Shriganesh"
    [REF:228421598742]

    Dear Mr. Kadam,

    Thank you for contacting Airtel.

    We understand from your previous interaction dated 30/12/2008, you have
    expressed concern over increase in unbilled amount and Change in GPRS plan
    without Prior intimation to you for your Airtel number 9766607591.

    We understand your concern and will work towards resolving the same.

    There is an unbilled amount of Rs. 8624.20/- as on 30/12/2008 and it
    includes the usage and does not include the rentals or discounts if any.
    The same gets updated within a time span of 24 hours. We request you to
    wait till the next bill generation date to get the details of the bill.

    Also, kindly dial *121*12# (toll free) from your mobile to know your
    unbilled amount.

    Further, we regret for the deactivation of GPRS Rental 349-MH in your
    mobile number without prior intimation to you. As the tariffs of GPRS plan
    of Rental 349-MH has already been withdrawn. Hence the new GPRS FOC@0.30ps
    50Kb ? MH was activated in your account with effect from 26/12/2008.

    Hence the following are the available Mobile Office GPRS in Airtel:

    Without Subscription* - No rental - 30P for 50KB (Tariff/unit post
    consumption)
    Monthly Subscription - I (Basic) -Rs.249 (rental) with 125MB - 20P for 50KB
    Monthly Subscription - II (Premium) Rs.599 (rental) with 600MB - 20P for
    50KB

    Hence we request you to reconfirm if you wish for the activation of above
    mentioned GPRS Mobile Office. If you are not satisfied with the existing
    plan of MO.

    Furthermore, we request you to make an interim payment to avoid
    interruption in your services as your credit limit is Rs. 2000.00/-

    For further assistance, mail us at 121@airtelindia.com.

    We value your association with Airtel.

    Warm Regards,

    UshaRani. K
    Customer Care Executive
    Bharti Airtel Limited.

    ---- Original Message ----




    Dear Customer Care Executive,



    I am a regular user of GPRS Mobile office plan (349 Rs per month). I was
    Using the same plan activated on 18th November 2008 till date.

    Today 30th December received an SMS stating unbilled amount 25XX Rs Exceeds
    credit limit and I need to pay 15XX Rs at least to continue uninterrupted
    service.



    I have complaint that

    1.?????? I was not notified about ?deactivation of ?GPRS on my Number on 26
    th dec (as to by customer care exec.)

    2.?????? I did not put any SMS to Deactivate GPRS. Still Got Deactivated if
    so.

    3.?????? And even worst case of no notification for activation of GPRS plan
    30ps.Per 50Kb on 26th Dec 2008 which is cause of such huge unbilled amt.



    Since ?did not received any communication from Airtel regarding change in
    Tariffs and i was using GPRS since 18th Nov 08, I do not take
    responsibility for the unbilled amount That is Accumulated on My number.



    Please act fast and feel free to contact me.



    I will be forced to take help from consumers community ?if issue is not
    solve urgently.



    Regards,

    Mahesh

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