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Airtel / harassment of prepaid mobile phone users

1 United States Review updated:

I am an Airtel prepaid phone subscriber and trying to recharge my phone for the past seven days. The customer care of Bangalore is one of the worst I have ever experienced in my whole life. The excuses are that the server is down ( for the past seven days), I should cancel my IST connection, I must wait, why did I not recharge before its validity ( the delay was on their account and now it has become the reason). I cannot believe that the No.1 service provider in India treats its prepaid customers with such contempt and poor service

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  • Sa
      19th of May, 2008
    0 Votes

    Hi,

    My mobile Number : +91 9940595954

    This mobile purchased on Nov 2007 with LG Handset with bundle of set
    From last week i have balance 1200 /=
    When i checked the balance amount on saturday its showing 000

    Saturday night i called up to call center at night 11.30pm

    1) M/s Usha she took the call and she informed that the offer was closed that whay your money will not be there
    i asked her with out information to the customer

    2) But she couldnt answer i informed her to transfer the call to Tem leader
    She transfer the call to Mahesh he is the team leader
    I told him same conversation to him but Mahesh has replay that sorry for happen this issue
    We will do it on wednesday you will get the amount back
    suddenly he told u chaged the SIM another handset N70 i told him when i taken this handset i didnt
    remove the SIM then i told him transfer the call to Manager

    3)Mahesh informed that there is no manager today sunday they call back to you
    then he put me on hold 10 min and informed that manager was the there then i spoke to sudkher he is manager
    he told same thing i told him i want mony back
    he coulnt able take this call and he replied sunday you can get the call from our end

    4)sunday 10.15 am Vinodh called up and asked what was the isse i told him there is no proper answer from your end
    i want mondy back thats it

    This is the way AIRTEL giving service to the customer

    I want monney back

    If you want to contact please call this number +91 99004444233

    Regards,
    Sabeel

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