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Airtel / harassment of prepaid mobile phone users

United States Review updated:
5
I am an Airtel prepaid phone subscriber and trying to recharge my phone for the past seven days. The customer care of Bangalore is one of the worst I have ever experienced in my whole life. The excuses are that the server is down ( for the past seven days), I should cancel my IST connection, I must wait, why did I not recharge before its validity ( the delay was on their account and now it has become the reason). I cannot believe that the No.1 service provider in India treats its prepaid customers with such contempt and poor service
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Sa
  19th of May, 2008
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Hi,

My mobile Number : +91 9940595954

This mobile purchased on Nov 2007 with LG Handset with bundle of set
From last week i have balance 1200 /=
When i checked the balance amount on saturday its showing 000

Saturday night i called up to call center at night 11.30pm

1) M/s Usha she took the call and she informed that the offer was closed that whay your money will not be there
i asked her with out information to the customer

2) But she couldnt answer i informed her to transfer the call to Tem leader
She transfer the call to Mahesh he is the team leader
I told him same conversation to him but Mahesh has replay that sorry for happen this issue
We will do it on wednesday you will get the amount back
suddenly he told u chaged the SIM another handset N70 i told him when i taken this handset i didnt
remove the SIM then i told him transfer the call to Manager

3)Mahesh informed that there is no manager today sunday they call back to you
then he put me on hold 10 min and informed that manager was the there then i spoke to sudkher he is manager
he told same thing i told him i want mony back
he coulnt able take this call and he replied sunday you can get the call from our end

4)sunday 10.15 am Vinodh called up and asked what was the isse i told him there is no proper answer from your end
i want mondy back thats it

This is the way AIRTEL giving service to the customer

I want monney back

If you want to contact please call this number +91 99004444233

Regards,
Sabeel

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Bharti Airtel Logo Bharti Airtel
Customer Care Service
Overall Satisfaction Rating

1400 Reviews
20, Sarakki Main Road, JP Nagar 1st Phase
Bangalore
India - 560078
+91 11 4666 6100
+91 11 4666 6411
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