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2.5 1309 Reviews

Airtel Complaints Summary

492 Resolved
816 Unresolved
Our verdict: Engaging with Airtel, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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ComplaintsBoard
K
12:00 am EST

Airtel airtelcallhome is not working - waste of money!

I have purchased AirtelCallHome for $10. After lot of effort, I have registered myself. After that I got a confirmation of Registration.Since then I am trying to call my India Phone number. It is NOT at all working. I tried to call their Customer Service Center [protected] ). I couldn't talk to them. It is a total waste of money. It is NOT working. I want my refund now. Consumers beware. Don't buy this product. It is a total waste of money. Airtel has started this business without proper infrastructure. Their website is pathetic. I am trying for the last one hour to update my Phone number. Every time it is giving error.

Kallol Sengupta
Cincinnati, USA

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ankit
,
Sep 22, 2008 10:24 am EDT

I totally agree with you. This is what happened with me and I ended up wasting money rather than make any savings. I have now switched to Vyke for making calls to India and the service is excellent! I recently got my family to enable Vyke on their phones - sounds unbelievable but we can make absolutely FREE calls!

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Thejas
,
Sep 14, 2008 10:39 am EDT

Well the reason why I am sending you this comments is just to share my bad experiece with airtel customer service and I would like to take your kind attention towards their irresponsible/fraud attitude.

From Sept 5 -08 morning onwards I was not able to make any calls to india from any of the phone number from US through airtel eventhough I have sufficent balance.I called airtel customer service([protected]) on the same day twice for telling the same issue and the executive who handled my case told they opened a ticket for the same and will be solving the issue within 24 hours and I will be getting the call within that period.More over the executive told they will be sending this ticket number/status to my EmailID which I updated in my profile and more over he collected the same on the same call, unfortunately I didn't get any calls/mails till saturday Sept 6-08 till evening 6PM and I called the same customer service number asking about the status..The executive to whom I spoke on saturday told still 6 more hours left for solving that and the ticket is still open.I waited till sunday moring Sept07-08 by thinking they will be resolving the issue.Unfortunately I didnt get any updates either through phone / mail.

Finally I decided to close my account and I don't want to continue the relation with airtel call home, before closing that ticket I asked the executive to pass the phone to any of his manager/supervisor and you know what how the executive replied "There is no manager/supervisor on the Floor".I really fed up with their services, then I came to know how importance they are giving to customers.

When I asked the status of my ticket(Close account) after 8 days the same executive team told account is still active but they block my account by keeping some of my money.If we are closing our account then that is their responsiblity to close our entire account information then and there and refund whatever balances we have till that date instead they are showing their fraud attitude.

So I would recommend you guys is think twice before you are proceding with airtel..They will cheat you ...

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Deepak Chawla
,
Jan 11, 2007 4:23 am EST

Dear Friends,

This company is big fraud with no customer service and poor connectivity. I don't want you should not waste your time in dealing with such a company.

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Suresh
,
Jan 05, 2007 1:51 am EST

Adding one more complaint. I did face similar issues like the rest. Support number always busy, initial attempts to make calls didn't succeed, not able to login to website, etc. As someone pointed out, big infrastructure issue: launching a service that's not ready for the call volume. However, after couple of unsuccessful attempts, I was able to make calls and I did indeed get the double the money offer they promised. The Call quality to the cities seem to be okay but to the rural areas, there is quite a bit of echo. I am trying to use up my money and go back to Reliance (although, those guys seem that they cannot make up their promotional offer - one day it is double the offer up to $50, next day it is up to $10, next day it is some arbitrary minutes based on the what the prepaid amount is). The Call quality of Reliance is definitely superior to Airtel and I never had any problems connecting. With Airtel, did anyone figure out how to update the registration numbers without getting any error. It looks like the stupid system asks for PIN even if you are calling from a registered number.

Suresh

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RAVI P
,
Dec 28, 2006 12:28 pm EST

Please be proactive ...after all its our hard earned money and we are the consumers...start below..most of the details are available on the AIRTELCALLHOME website..

https://rn.ftc.gov/pls/dod/wsolcq$.startup?Z_ORG_CODE=

Thank you for recent correspondence. The Federal Trade Commission acts in the public interest to stop business practices that violate the laws it enforces. Letters from consumers and businesses are very important to the work of the Commission. They are often the first indication of a problem in the marketplace and may provide the initial evidence to begin an investigation. The Commission does not resolve individual complaints. The Commission can, however, act when it sees a pattern of possible violations developing.

The information you have provided will be recorded in our complaint retention system. This computerized system enables us to identify questionable business practices that are generating numerous complaints and may be in violation of the law.

Thank you for providing information that may be used to develop or support Commission enforcement initiatives.

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Anil Kumar
,
Dec 28, 2006 11:08 am EST

I don't agree as expressed by other author regarding airtelcallhome service. I am having this service for last 15 days but i never encountered the problem. As promised they also doubled the talk time on signup. call quality is also crystal clear. Thanks airtell for bringing competition in india call. all major player in India call reduced the rate to less than 8 cents.

Thanks again.

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harpreet singh
,
Dec 26, 2006 2:54 am EST

I bought $200.00 calling plan from airtel from which I could not make a single call, and at another instance they charged me another $200.00 from transaction which they showed me as unsuccessful.
My total loss is$200.00 to a company we trusted the most for it's services backhome.
Please tell me the ways to recover my hardearned money from these scam masters theives.

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a
,
Dec 26, 2006 2:44 am EST

Does this company provides any kind of phone service? I don't think so. I bought a card from them two weeks ago and almost every other day, I try to use the service or try to call their customer service, but no luck.

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Vinai Singh
,
Dec 21, 2006 2:39 pm EST

I agree with Mr SenGupta. Completely pathetic service, can't register phone numbers. Customer no service is always busy. Don't buy this product.

ComplaintsBoard
D
12:00 am EST

Airtel airtel activating connection without verification with fake id!

My name is Dr. yogesh malhotra having cell no : sir there is person named manoj who previously work in ailtel as a coordinator of connect in matrix processing house, gurdev nagar pakhowal road, ludhiana and from whom we got connection he used my identity proof and got connection in my name for which no verification is done by ur agency. we came to know when we got call from airtel about non payment of bill of number [protected], so i told them that i have no such connection and bar the number. Then somehow i came to know about this person and then i call him and he agree to pay the money. when i again meet him he told that i pay the bill by check and it take some time in procedure. After a week we again got the phone from ailtel that bill is not paid. So i again contact him then came to know that he is not presently working there in office. I got his address from ailtel : Manoj Arora , 13812, street No. 2 , Parbhat nagar, Dholawal. ludhiana, i did not go there because i dont know how he will react as he already left the company.

I am doctor by prof. and did have much time to follow him. please tell me what to do. If anyone want to have no. u call him and verify address many time then how this can this happen so it not possible without internal involvement of the person in company.

You have detail of phone calls made by him and u already have bank check through which he had done payment. I also got notice from advocate this is quite humiliating and harrasing for me as someone came in my clinic and tell that u have court notice for non payment of bill and this all happen in front of my patient. This is quite insulting.

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dattatreyasarma
, IN
Jan 18, 2010 1:26 am EST

Subject: D.Dattatreyasarma Hyderabad
Date: 12/01/2010 08:27:23 PM
From: ddattatreyasarma@gmail.com
To: nodalofficer.andhra@airtel.in
Message body:

From:
D.Dattatreyasarma
House of sri M.Kondiah
Houseno 1-10-285 7 A1
Brahminwadi Begumpet
Hyderabad 500 016
Phone No:[protected]

To
Nodal officer
SPLENDID TOWERS
AIRTEL
Hyderabad
Andhrapradesh state

Respected sir Madam

Sub: Requesting - Mail- for - Rectification - in- editing of- customer name and -address -for-
Prepaid -SimCard -in your -Data

Ref: Name of - Customer - Divakaruni.Dattatreyasarma
Phone Number [protected]
Sim Card - Issued - in - the - year - 2005

With Refference to above the subject I D.Dattatreyasarma is going to request Please Rectify your data means my Account Information My Name and My Address in Your data iun a perfect manner.
Because It came to my vision that my Data means My Name and my Address whatever you entered in your data is wrong.
PLEASE RECTIFY IMMEDIATELY AS PER MY SIM CARD NUMBER [protected].
Here I am going to mention in a Perfect manner My name and My address Please edit

NAME OF THE CUSTOMER:DIVAKARUNI.DATTATREYASARMA
ADDRESS: HOUSE OF SRI M.KONDIAH
HOUSENO 1-10-285 7 A1
BRAHMINWADI BEGUMPET
HYDERABAD

I am going to submit xerox copy of my documents for proof

For address proof and Id proof: XEROX COPY OF ELECTION CARD Working Id card : XEROX COPY OF ID CARD WHERE I AM WORKING
I AM WORKING AS A INSURANCE ADVISOR IN ING
XEROX COPY OF SIMCARD RECEIPT FROM REDDY COMMUNICATIONS PRAKASH NAGAR HYDERABAD

PLEASE RECTIFY YOUR DATA AS PER MY SIM CARD NUMBER AT AN EARLIEST.

Thanking you Yours sincierly

D.Dattatreyasarma

Thanking you

--
D.Dattatreyasarma

ComplaintsBoard
B
12:00 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Airtel - pathetic service!

I have my account in the airtel call home where I can call India. Since the first day, the website doesn't work. If at all I am able to log in, I just can not even see my profile. I can not do anything there. The customer care number [protected] does not work. It is either busy or if by chance you get through it, you are put on hold. Once I was put on...

Read full review of Airtel and 61 comments
ComplaintsBoard
H
12:00 am EST

Airtel call to india system doesnt work at all

We subscribed to the Airtel India call home service because it is basically a Indian company and it was offering a good rate as compare to reliance India. The number given to access India phone number doesn't work at all. Customer care number comes as busy. The hard earn money which we spend on getting in touch with our loved ones is getting destroyed like such companies.

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Nick Jain
, US
Jun 28, 2011 8:44 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Cheaters, Cheaters and Cheaters. These Indian businesses give India a bad name. Sunil Mittal should be ashamed of himself and so should Shah Rukh Khan for supporting Air Tel. They are shutting down business in US and not refunding the money. They just swindled a lot of people. I guess, now I know how Sunil Mittal created his empire, by fooling people.

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Hitesh Patel
,
Apr 14, 2007 8:43 am EDT

Tried to log in website to take advantage of Double Talk Time offer in February-2007, till today [protected], the issue had not resolved. Talk with Floor Manager at Chandigadh , Mr. Manbir Singh on [protected], about the same issue about Double talk time as well about that Airtel have tried more then three attempts to withdraw 100 dollars each and was successful in doing so for 300 dollars which I never authorized on 3-3-2007.

Still waiting for refund from him and again talked with some customer representative on [protected] nothing done. So that's the customer service of Airtel which brags about lot of good stuff ,is really piece of ###. I will never recommend any one for this company or service and i am going to complain about this to attorney's office as this is related to consumer fraud.

And someone mentioned above some email add one should complain their stuff to them also , email add are
domains.admin@bharti.com, harish.dua@bharti.com, manish.ranjan1@bharti.com, anayar@bharti.com, trdua@bharti.com, narender.gupta@bharti.com, anurag.joshi@bharti.com

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R Arukala
,
Jan 24, 2007 9:21 pm EST

I am also victim. Here so many complaints, simply i can say uglyyyyy phone service, and customer service, i am trying to reach home from past 3 days, it says my account is blocked and contact customer service, i still have 115 dollars in my account, i called customer service and they told they wil take 24 hours to fix the problem, till now they didn't fixed the problem, when i try to reach customer service, alwayssss busyyyy, it is actually dead phone, they don't concern about the customers problems even though they claim India's largest telephone service... I always recommend not to recharge and use this ### airtel service, believe me it is very ugly service

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Nirav Patel
,
Jan 18, 2007 8:20 pm EST

Guys,

I was victim too for $100. Even today I tried to call CSR ( 1/18/07) after my credit card company denied issuing credit to me. It looks like very organized scam. We should start sending emails to our local state attorney general's office. state attorney general are responsible for consumer related affairs.

I also tried sending emails to other bharti officers none of them bounced back and none of them replied. Feel free to flood their inbox with complains!

domains.admin@bharti.com, harish.dua@bharti.com, manish.ranjan1@bharti.com, anayar@bharti.com, trdua@bharti.com, narender.gupta@bharti.com, anurag.joshi@bharti.com

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vinod
,
Dec 19, 2006 9:23 am EST

Yes, u r right it sucks.I just wonder how about g3telecom. Is primis still better than g3.
Thanks for ur advise guys.

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parasad
,
Dec 18, 2006 3:50 pm EST

I had signed up for the same service. I signed up but I was never told my account name or account number. They charged my credit card though. Now when I try to place a call, it asks me for account number which I don't have. I try to log on to website but I don't have a username. I tried using their feedback form but it does not work. The customer service phone number is always busy.

I just hope to be able to recover my money somehow or the other but at this point, it seems highly unlikely.

I was also using Reliance but got suckered into using this AirTel by Shahrukh Khan's Ad...What a sap I am ...

I will never ever ever use this company again.

By the way, people, I started using Primus and it works out much better than Reliance. For $11.48, you get to 129 minutes compared to 78 minutes for $10.75 for Reliance.

Hope this helps somebody.

ComplaintsBoard
K
12:00 am EST

Airtel pitiful service, awful website

I recently purchased an airtel calling card. I was appalled at the proficiency the airtel team showed. Here are some major issues:

1. I created my account after struggling with their registration system for nearly 30 minutes. The website is slow like a snail.
2. Did not allow me to register my mobile phone for pinless access.
3. The customer care number is inactive and is not consistent through out the system.
4. ITS NOT ALLOWING ME TO LOG IN even after I provide my correct user id and password.

I would rather spend my additional 5 cents with reliance india call than go through all this hassle. I hope they would fix these before more and more customers get frustrated.

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subhash
,
Oct 03, 2008 12:08 pm EDT

customer service sucks. they bolcked my account and was tired of calling them .

they dont even want to solve the issues. they took 15days for letting me know that i cant unblock my account.

this service was the worst serve i have ever encounterd.

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Wally Williams
Pompano Beach, US
Dec 24, 2006 8:43 pm EST

I tried this service. I am similar problems.

-- Some times I can log-in and many times it gives bad userid/password error.
-- They do not show call log.
-- Access number gives busy signals
-- Customer service number is always enaged.

I believe it is due to
-- Very bad web site. Airtel should sue the software company for putting such a poor website.
-- Airtel should apologize its customers and should take corrective actions on war futting, before customer confidence nosedives.

All-in-all I was able to make phone calls after repeated attempts. Once connected, call quality is good. I did get benefit of the double offer. (I had put $25/-).

I believe they improve with time. I wish they realize they should improve a lot to measure up to international quality expectations, so that they can survive in international services arena.

Sincerely,
not so bad.

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Sachin B
,
Dec 22, 2006 3:40 pm EST

I truly agree with the people here who are complaining about AIRTEL service.

1. Customer service no. never work.
2. By the time website open person can fly to India, and come back in this jet age...!
3. Not clear description of product.

In contrast Reliance service is outstanding..Big clap for those guys..Keep it up. I am not reliance guy, If some of you might be thinking..try their service call / customer..No doubt No. 1.

Hope this help

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Another Unhappy customer
,
Dec 21, 2006 9:07 am EST

AirTelcall home is a big time cheat. Very bad guys. This Rajat Vashisht seems to be one of the owner of Airtel.
I have lost 50 $ with them.

guys, please try and complain with your credit card companies , they might assist us if they receive too many complains of the same merchant.

I wish I had read this forum earlier

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rajat vashisht
,
Dec 21, 2006 3:44 am EST

This is not like that. I completely disagree with this. Few days back I was a customer of reliance. Though costly but the quality is up to the mark as that of Airtel. It is lot cheaper & yet the voice quality is superb.

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Shailendra
,
Dec 19, 2006 7:53 am EST

It is a horrible site which provides only one service and that is raising you blood pressure. I lost my $50 on that site. I signed up on that site and after that nothing is happening. It have not got any email from them with any info. It does not allow me to login. Customer service phone line does not work. Customer service email id is black hole of email request. It sucks big time. I do not have any other way to get any information for me.

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inder
,
Dec 18, 2006 2:43 pm EST

I wish i had read this forum before signing up with Airtel.

I do not understand how they can advertise a service which is so half-baked and it seems they have no intention of making it work.

Fortunately, i wasted only 25 bucks - although i have signed up for automatic renewal, I am planning to just cancel my credit card since it is just impossible to get thru to customer service.

These guys are totally f***ed - they have lost my business for life - no matter what they do to fix themselves in future.

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Prakash
,
Dec 18, 2006 1:30 pm EST

I hate their registration process...it sucks soooo bad..!
pathetic site

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Nihal
,
Dec 18, 2006 1:00 pm EST

Terrible is one word for airtelcallhome service.
Finally I was able to register myself for an account and everything looked all set until I started making the call. The access number never worked and always give a busy sound.
Will try again today and see if there is any improvement ...

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Neha
,
Dec 18, 2006 12:47 pm EST

I haven't received registration email yet. This is horrible site. I noticed other calling service on localindya.com and found reliance and primus better.

Still waiting for airtel pin ...

Pinless ..Neha

http://www.localindya.com/showmessage/adid/40276.htm

ComplaintsBoard
S
12:00 am EST

Airtel atrocious customer service or a scam?

I signed up for Airtel Call home lured by their offer of 7.9c a min with double the talk time for the signup and the first recharge till Jan 31. making it an effective rate of ~4c a min to call India from the US.

Alas, I should have believed in the adage 'If it sounds too good to be true, it probably is'. My credit card has been charged (the website is funky or maybe even clever: it gave errors when i signed up in terms of providing proof of signup, but evidently functioned well when it came to charging my credit card!) and neither has my phone number been registered nor have I received any email acknowledging the signup. The only proof of my signing up is the charge on my credit card which was very prompt.

To add insult to injury, neither do they respond to email nor is their "24x7 Customer Care No. " [protected] working. Considering that they are a telecom company, the irony cannot be lost! Wondering if this is genuinely by Bharti which is a reputed telecom player in India or a scam perpetrated on us by someone!

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pious
Stafford, US
Jan 29, 2009 9:12 pm EST

somebody called from airtel and requested me to register in airtel to call india.i did so.for the last two weeks i am trying to call i couldnt, i am complaining but no use, i couldnt login to my account.it is too bad.i will never use airtel in future or recomment nobody to use it.i am using reliance for the last two years, till now not even a little problem.

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Satya
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Dec 20, 2006 12:00 am EST

The site is very slow. Call center is not accessible. But the voice is great. I had to wait for the account details to reach me but the as the saying goes all is well ends well. Good competition to Reliance. We benefit anyway!

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SunitaD
, IN
Jul 24, 2013 3:22 am EDT

I also got a call from the number [protected] and he said that he is some police station, for some pending bill of 2011 for tikona vendor. And that a case has been registered against for 35K fine. When i shouted on him he started fighting and disconnected i think these are hoax calls to make money out people who have defaulted on some bills or something like that. Please don't respond to such calls and complain about them.

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CPatnaik
, FR
Dec 20, 2012 6:04 am EST
Verified customer This comment was posted by a verified customer. Learn more

Below was my last communication on 7th November 2012 for which I have not received any reply yet. Today I have been receiving call from a number [protected], Ravi Sharma, introduced as an advocate from Delhi telling me on FIR and all legal proceedings if I dont make payment today itself.

I have written numerous mails on the subject and explained to many people from your esteemed organisation.Please go through the below and confirm.
1. I have not received either hard copy of invoice or soft copy through mail
2. I have been told about 2, 900/- outstanding by people from your office
3. I have also understood that the outstanding amount is high because of usage of GPRS (data usage)
4. I had activated the number on 11th September and used till 11th October
5. During 1st week of use I received messages from your office about limit over run
6. Enquiring I understood that activation of GPRS was not having any pack attached
7. I had requested to activate 99/-2GB pack from the date of activation of number i.e. 11th September
8. But GPRS pack was activated on 25th September instead of 11th September in spite of my repeated request
9. Invoice amount is high because of GPRS usage between 11th September and 25th September

Please note, my account is part of xxxxxxxx corporate plan. I am very much need and dependent on this number. But I am not been able to use the same because of discrepancy.

People from your office have been saying that I should not have used GPRS from day one. But I was unaware that pack was not attached from day one. On the other hand I had never asked for activating GPRS. Then GPRS should not have been activated from day one without my concern. I use a smart phone with Android OS which uses GPRS automatically.

At end I request you once again to prepone GPRS pack activation date to 11th September and regenerate the invoice and send the same across to me for payment. I assure you that I will make payment immediately after receiving the amended invoice.

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Rushab Mehta
, IN
Dec 07, 2012 12:53 am EST

One day a Sales man of Airtel walks upto me and says that "Do you have a Pan card number starting with Letter A" I replied yes and than he sells me a Postpaid plan of Airtel 249 monthly rental which he says its an Government plan for specific customers. In that plan he says the following call charges - 1000 Local Mins. free + 250 sms free+ 200 mb GPRS free+ Mumbai/Maharashtra/Goa/Gujurat roaming free. He also says that whenever i am in Gujurat or any of the above mentioned place, i call in Mumbai for free (i.e. my call charges would be deducted from the 1000 local mins. i have) Airtel to Airtel = free and Airtel to Other = 10p. He also told me that my bill amount would not exceed 249 rs. a month. HAHAHHAHA thats a joke because i have all the time my bill has exceeded 300. In 1st 8 days bill is generated of rs. 131.62 than 2nd bill is generated of Rs. 292.71. All this i paid in 1 month. than next bill comes of 315.52. i call up that person - he does'nt pick up. than all my bills are of 340 & 392 and what not. My mother is 57 years old where she uses this phone. I am absolutely sure she doesnt call more than 1000 mins a month. So there is no way my call charges should exceed. The funniest part is the customer service representative says that she has called Internationally... hahahahh an today There is this Number [protected] saying that he is an Advocate calling from Delhi to file a Legal complain for this. Let me tell you if I dont get any reply from you guys as soon as possible I will file a complain in Consumer Court. Please take necessary actions today.

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UnsatisfiedCustomerOfAIRTEL
, IN
Aug 17, 2012 3:09 am EDT

I hate AIRTEL. They have pathetic Customer Service and the poorest communication one can expect.

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UnsatisfiedCustomerOfAIRTEL
, IN
Aug 17, 2012 3:07 am EDT

A complaint with Airtel is pending since 19th July 2012 vide REF NO. [protected] DATED 19TH JULY 2011‏ (no network coverage at home in Gurgaon).

Shockingly despite more than 100 mails in last 13 months, Airtel has been ignoring my requests and have not made any efforts to resolve my problem because it costs them. However, they have been charging me monthly rental for my 7 mobile numbers.

Their Customer Service, Nodal Office & Appleate officers are pathetic.

Now have written to Manoj Kohli (manoj.kohli@bharti.com)‏ for help.

I guest going to Consumer Court is best option now.

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vdsj
, IN
Nov 10, 2010 1:56 pm EST

I have taken [protected] from airtel 2 months back. Till date they have not activated the number even after submitting all the documents at Kanhaiya chowk airtel office. The office maintains they have sent the documents to their central office, the central office says they have not received the docs. Very poor customer care, no body should subscribe to airtel services.

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vdsj
, IN
Nov 10, 2010 1:51 pm EST

I have taken [protected] from airtel 2 months back. Till that they have not activated the number even after submitting all the documents. lousy company lousy standards. no body should subscribe to its services.

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sanjiv chaubey
, IN
Apr 17, 2010 3:41 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Same is the case with Airtel Digital TV . Initially they call to customer to take the consent of the consumer in unlawful manner and then they try to present there new package.
I was availing Airtel's Economy Package of 185/- plus taxes (Total 204/-)
till 13 april 2010 . I received a call from there customer care that if you
recharge our digital tv with Rs629/- for three month I will get some more
channel in addition to my previous channels. No channel will be deleted.
I made a fund transfer of Rs650/- to avail the offer. After sometime when
I started my tv I come to know that my 6 to 10 favourate channels were not available. I again contacted helpline they asked me to make a top up for the same. what a fraud company!
sanjiv Chaubey
yamunanagar

ComplaintsBoard
A
12:00 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Airtel - wrong 1-8877 number

I can't make call using the number provided. It is having busy signal. I am keep trying. It is waste of time to sign up with these kind of bad customer service.

Read full review of Airtel and 35 comments
ComplaintsBoard
H
12:00 am EST

Airtel customer service sucks

I wanted change my rate plan, for that i called customer care, they said i need to send a mail with rate plan N my office id proof to [protected]@airtel India, i did that they replied they will get back to me 24 hrs, they dint i send again again n again 25 mails but they never bothered to get back to me, N everytime i called up they said "don't worry sir, u just need to send a mail N thats it,it will done", finally after a month they send me a bill with my same rate plan, when i called up reported that, non of the executes were ready to take responsibility n said we will arrange a callback from managers, non of the managers bothered to call, i reported this 20th of nov, N i used to call everyday day N they use to commit me that they will call me next day N they never, finally i was totally fed up, N i walked to customer care (divya shree towers, Bangalore), i spoke to mr. aswin at the airtel office, told him everything, he said me sorry many times N committed me that they will change my rate plan N give the discounted N were every sorry that this happened. Again tis been 14 days today i haven't received even a single call, i keep calling Mr.Ashwin everyday N he as different stories to tell me everyday. I am seriously fed up of airtels sucked service, i never thought airtel as such an sick service. i have 5 connections in my name from airtel n give them a business of 10,000 every month i get back this, it as almost taken 2 months to change the rate plan N solve my problems N i still have no solution. I would serious recommend people to not to go for airtel. IT SUCKS!

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anil singh
,
Sep 26, 2008 10:53 pm EDT

Sir, My GPRS service not to prope work and i am pripade costmer my service active start on 10sept but not to prope work and my costumer service stope. My mobile no. [protected]. Please my service activite counti.

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sameer saxena
,
Aug 07, 2008 10:09 pm EDT

hiiiiiiii dear
sub. - complan for TM {avinash shrivastva
ambikapur {C>G>}
sir yeha k jo TM hai vo lazy hai
use baat karna nahi aata aur
kisi bhi custemer se thik se baat nahi karta vo bolta hai jo chahu main kar sakta hu main airtel ka boss hu
yeha tak ki retailer ki bhi baat nahi manta hai
isliye airtel ambikapur mai fail ho. syad vo yeha kuch din aur raha to kitne counter close ho jayege
kisi bhi retailer ko starting mai bolote hai aap ko comission milega baad mai kabhi milta hi nahi hai
kabhi free sim hai aur comission k time paise lagege
ambikapur mai kisi bhi retailer ko sahi benifit nahi mil pa raha hai
plzzzzzzzzz as soon as
hamare problem ko sol. kare
plzzzzzzzzzz change for 'TM '
yur retailer

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O
omkar reddy .D
,
Jan 10, 2007 2:25 am EST

I am using Post paid connection from past 11 months i dont have any problems ,but yesterday i received a call from ICICI Credit card department saying that [protected] this number wants to block. The reason is in 2003 Wasim has used same number to take the ICICI Credit card and he made credit purchase 70,000 and he did't made the payment so now i am facing threat from the concerned department sentencing to prison and penalty of three months . All this happening because of the duplicating effect of the sim.

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Airtel - no response from the company to handle complaints

I have my account in the airtel call home where I can call India. Since the first day, the website doesn't work properly. It nearly took me 3 hrs just to log in. I have paid 50$ for registering in it. Now my password is locked and the customer care number [protected] does not even work. There is a place in website where we can lodge complaint or give...

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Airtel - no customer care number active, website full of errors!

I recently purchased the Prepaid card from Airtel for making calls to India. They have great rate of 7.9 c per minute with a promotional offer of doubling your balance on the first purchase and the first recharge before Jan 1st and Jan 31st respectively. But what is the use of all this, when businesses rush in to cash in on the holiday season and come out...

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Airtel not able to recharge

I m prepaid customer of Airtel Maharastra and now I m not able to recharge. I got recharge voucher but due to some problem it was not responding thats why i send many request for same. And when now i m trying than Airtel is not allowing me showing me message "You are BARRED from this services".

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DO CARE FAST
, NP
Jul 06, 2009 12:56 pm EDT

Airtel services & systems for customers :- BAD /NO CARE/ ABUSIVE LANGUAGE /CHARGE EXTRA MORE ?

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kareem
,
Aug 25, 2008 10:26 pm EDT

this happened in my case also

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Subramanyam BV
,
Sep 26, 2007 1:41 am EDT

My Name is Subramanyam BV & my mobile no [protected] in Andhra pradesh. when i have visited in madhya pradesh, I have recharge the same by Rs.100/- and i have recd the sms from air tell but still not i have not greeting the credited the same in my mobile. Then i have another recharge of Rs.100/-

Please look into the matter, and clear the same. for this i have already sent 3 to 4 mails in 123 but i didn't get any reply.

Regards,
Subramanyam BV
Hyderabad - [protected]

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Airtel no money refund!

I am staying in BTM. I & my friend has applied for broadband connection. Prasand was the guy,who came from airtel office. He told,he will arrange the connection within 3 working days. After one week, he said there is some problem in connection. It will take some time. I said him, to return back my Rs500. Till now he has not given the money. Airtel is a cheater!

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Saravanakumar
,
Mar 10, 2008 8:26 pm EDT

I have applied for new connection in the month of Jan 2008. One Mr Manohar ([protected]) has collected Rs 500 on Jan 25 2008. he has promised to give the connection within 3 days but till now i have not received any call from him. i have also made several complaint in the airtel call center my complaint ref no is 3697050. now today is March 11 still i have not got the connection. AIRTEL is a cheating company.

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Airtel - incoming calls blocking!

I am a holder of the Airtel pre-paid card. For the past one-week my incoming calls have been blocked. On contacting AirTel executive at customer care I was informed that this was due to the reason that my card was not verified. I had been contacted for verification prior to this and had given AirTel executive my address and had set a time for him to meet me...

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12:00 am EST

Airtel not able to connect any other network in the evening time!

I have been using AIRTEL Mobile No. [protected] for quite some time. Right now I am facing problem with network congestion problem in the evening times. Evening times from 6 PM to 8.30 PM I can not communicate any of IDEA and BSNL Mobile Numbers. Its' highly impossible to conduct my business in the evening time as most of business clients collection points are having either IDEA or BSNL Mobiles. In fact I have interacted with airtel customer care for number of times. But no communication from side. right on i communicated to Nodal officer as well as ceo helpdesk, no response. I have been sending mails to concerned departments and no reply. I might have send 20 mails to 121 & Nodal and ceohelpdesk, No one responding on this issue. I am very prompt payee and all the time my bill ranges from INR 4500/ to INR 7000/-. But I am loosing lot of business due to this connectivity problem. How one can on this type of Mobile network?

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Airtel making fool of customers!

I got two Airtel connections of Airtel and so as my colleagues. The executive told us that it is a corporate connection and we will not be charged if we make calls in the group and we can also send SMS between the group. He also told us that we can make STD calls at a cheaper rate when compared to others. but to our surprise we found that our connections were not corporate and we were billed heavily. Many of us sent many mails and called the Airtel customer care, but it was of no use. So we decided to not to pay the bill amount until and unless it is billed appropriately under corporate connection rates. These people do anything to sell their products. They play all this type of cheap tricks to sell their products and if we do not pay the bill they send notices. Something must be done to stop this kind of activities.

Regards,
Paul Samuel.

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Rajesh_
, IN
Jun 13, 2011 12:21 pm EDT

I have a airtel prepaid mobile number from Delhi region, This time I am in Bangalore. What the airtel do, they activate any service and charge from talk time, they even dont send me any SMS as information. When I try to call 121 they say call at [protected](Delhi customer care) for that they charge STD call rates, after a long wait, customers care representative comes on call and disconnects call after 5-10 seconds or say should have complaint same day when money was deducted.

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Narendra
,
Nov 27, 2007 11:11 pm EST

I am cheated for 56 rs. Easyrecharge by saying 35 mins STD call free... But not seen in my balance inquiry. Also my balance shows 5.85 balance and still I am not able to call any of the number. Also I have been blocked to call customer care. What a hell this is? Do something gr8 to avoid this harassment. My mob no is [protected].

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KAPIL
,
May 29, 2007 7:25 am EDT

I know the trick to make airtel GPRS for free! Contact me i will tell u the my no. is [protected] this trick 100% working on pc or on ur fon u just have to activate airtel live AND MMS that is absolutely free to activate.

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Satya Naratyan Mukherjee
,
Apr 26, 2007 8:51 am EDT

I took an airtel prepaid lifetime connection with my phone. I have some complains against airtel...

1. (i) While roaming in chennai i was charged rupees 4 per sms (but i should be charged rs for a sms of 130 words). I told them to solve this problem but 121 the customer care of chennai told me that they can do nothing because my connection is from westbengal. (ii) At that time in chennai when i was trying to call 121 the voice told me to sms my query to 121 (toll free) number [i have the sms from them saying it]. But when i sms them i am charged rupees 2 for that SHOCKING for me.

2. While my uncle took the same type of connection of airtel 3 years ago from mine but as mine his lifetime time expires at 01/jan/2025. And my question is why i not get that extra 3 years though i took a LIFETIME connection.

3. Today 26 apr 2007 i got a strange massage saying that i have downloaded the a r rahman's song as my hello tunes. But the shocking part is THAT I DIDN'T ORDERED IT ! When i tried to call 121 or [protected] it told me to sms to 121. I sms them but i get a massage saying that i have subscribed to airtel hello tunes service and i was charged rupees 30/month for that service and rupees 15/song.

4. When i called to the airtel for asking what was the speed of airtel internet the man other side harasses me and talked ### with me. I have a computer degree in software hardware and networking FROM NIIT. I am using bsnl broadband, reliance mobile's internet together for many years and THAT KID TOLD ME THAT I AM A FOOL, A NONSENSE AND I AM A NOOB TO THE COMPUTER WORLD and CYBERWORLD. SHOCKING ISN'T IT ?

Thanking YOU,
Hope you will convey my anger to the ### NET that doesn't WORK in the world.

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aditi taneja
,
Jan 08, 2007 1:47 am EST

Recharge doesn't give full talktime as mentioned! Less validity than mentioned at the website. A definite tool for fooling customers.

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12:00 am EST

Airtel worst network coverage

I time complaint about the Airtel's Network Coverage in the Kharadi MIDC, IT Park, but yet no action has been taken.

There are many IT companies in this area such as Zensar, Synechron but the network quality is worst in this area. Only 1 or 2 bars are shown in the mobile and sometimes there are no bars shown. I am not able to receive any call as well as i can't make any out going calls due to the poor network quality.

So, can any airtel guys look into this matter and resolve the network problem. I also recommend to all the new customers that don't buy the Airtel card as their services are very poor and they don't care about their customers. Even their customer care center does not bother about the customer. Airtel don't had any complaint number system, which is the worst case scenario.

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Airtel - harassment of consumers by all mobile phone cos

Dear fellow harassed mobile users. Please make a request to telecom regulatory authority of india (Trai) to implement 'number portability' rule. By this rule's implementation millions of mobile users will be spared from daily harassment by mobile cos. This rule says that a mobile user may change a service provider while not surrendering or losing hi...

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Airtel lack of clarity in the schemes!

I have taken post-paid connection (Rs.999 for 2 years) plan from Airtel Delhi in Oct'06. I have not received any bill so far. Also, I am told whenever I want to avail roaming facility, I have to visit local Airtel office and deposit Rs.1500/- to activate and on return deactivate. Is it true? The problem is, the customer care executives themselves are not clear on the schemes. When we inquire, they start checking with themselves and give us some odd solutions on their own.

Beware!

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P.BOOBALAN
,
Nov 03, 2008 6:11 am EST

i need new postpaid connection pls send details of plans and call rates.

T
T
teji
,
Sep 30, 2008 5:53 am EDT

postpaid connection plane

A
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ashishmangal
,
May 11, 2008 9:16 am EDT

bahut acha hai airtel

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sreekanth
,
Nov 14, 2007 6:59 am EST

Hi,

I have been trying to access Airtel site for the last 15 days, but every time turns in vain. I got to watch my bill online but unable to do so.

Can someone please revert to me on this, or what do I do to see my bill.

Regards,
sreeaknth
[protected]

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Vivek Mishra
,
Oct 30, 2007 12:09 am EDT

I have taken 4 months back post paid connection [protected], Account No. 102-[protected] & I have paid & settle all the bills till Aug'2007.

I have requested 2 times also in Customer Care to close the connection as I don't require this anymore.

My problem is that in spite of paying all the amount due, I am getting unnecessary Invoice from last two months. For your information your SIM is also not in use & connection is also closed from last 3 months.

Pls help me & close this connection as I dont require this anymore. I am more than happy to use your Prepaid connection [protected]

Regards
Vivek Mishra

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Anil P. Gajakosh
,
Sep 26, 2007 3:14 am EDT

Hi,

I did not get my summarized mobile bills in physical or online for the months of July and August 2007. But Airtel had charged the full bill amount against my credit card. As I submit my credit card detail at the time of submission of form. This phone is used for official purpose and my company wants me to produce the same. This is not fair that Airtel charges their bill against my credit card and they are not even send me a summarized bill in physical or not on my email ID as well. Will you please send me the bills on my mail id. looking forward for a quick response.

Regards
mob.no.[protected]

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ravinder singh
,
Sep 11, 2007 12:58 am EDT

I have got a airtel corporate on Friday, but it has not been activated till today i.e Tuesday, my entry in to airtel world is looking pathetic.

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Naveen Varma
,
Jun 22, 2007 6:38 am EDT

Kindly give me detail about the airtel distributors in delhi for submission of postpaid bills!

A
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Anwarul
,
Jun 13, 2007 10:07 pm EDT

Hi,

I have been trying to access airtel site for the last 15 days, but every time turns in vain. I got to watch my bill online but unable to do so.

Can someone please revert to me on this, or what do i do to see my bill.

Regards,
Anwarul.

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Aabshar Alam Ansari
,
Jun 09, 2007 1:13 am EDT

Can any one tell me that Airtel to Airtel free STD calls to anyone number or From Kolkata (W.B) to Jamshedpur (Jharkhand)... Kindly tell me on my mail:- aabshar72942@hotmail.com or Contact:- [protected], [protected] Thanks.

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12:00 am EST

Airtel excess bill problem!

I am already using Airtel Landline Connection. But i m not satisfied with the service they provide. My bill exceeds every month. I had a talk with costumer care & they suggest me to change my plan but this time bill exceeds from the last time.in the bill they also charged hutch tunes which i never activated. If i call to costumer care phone remain on hold for long time. I don't find any other way to contact them so i made this complain!

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pawan kumar singh
,
Oct 26, 2007 12:00 am EDT

instead of repeated complain ,airtel landline has not provided 2 more connection the no.alloted was [protected] & 4 not installed.

pawan singh

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Gsehgal
, IN
Mar 14, 2011 11:41 am EDT

Office land line number is 4635047 which i want to move to another room with the in the same office address. I did call thrice to your customer service number 198, and 121 but nobody has shown up as on today.

Thanks,
Gagan Sehgal
Gsehgal@nath-mds.com
Mob [protected]

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Charanjeet
, IN
Aug 26, 2011 11:25 am EDT

Hi,

I have taken broadband and landline no .My outgoing calls and broadband service have been barred without any notice.I have raised a request on 19 Aug for reactivation of my number .On 26 i was told that you need to deposit yoyr outstandind. I deposti 552 Rs(reciept no 14-[protected]) on same day.
Then i called on customer care. The customer care told me that request no does not exits in the system and askming me raise a new request which will take another 10 days
. I was shocked to hear this .
My no is [protected]
This is what the Bharti provide servcice to the customer

Request NO is [protected].

I was shocked by this and really frustated with that attitude

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angela sharma
, IN
Apr 12, 2011 2:18 pm EDT

Completely agrees with the useless bhaviour of the airtel customer care. They misguide people by giving fake answers that the cable wire has been dropped in the area, whereas my friend in the same are, apartment as mine can access.

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chand kailash
, IN
Feb 13, 2010 1:02 pm EST

i am an old person, i can not go to deposit, the bill on ur cash counter, where i find that, excuse that the server is down, hence they can not accept my cash payment, than i have to phone to 1999 or121 on further on calling and going to all option, i hear that, the
line is busy and the attending person is talking for a long tine, wht is option left for me
except to pay, delyed charges .

can i request that every month bill, may be collected in cash, as i am not getting the bill
in black and white, and i some time forget to phone on help line . on request from u r office
i accepted to see the bill at my comptur, that also goes wrong or fail due to so many causes
so i will request, if u wnt that i should, use airtel and keep the relation, which r going,
for the last 4/5 year, i will request that either bill may be sent or near by cash counter
be informed so that i can go and deposit the bill or may be collected from my residence, so that, delyed charges aare not levied on me
my no is [protected] and addrs i s c-112 shakti nagar exten delhi 52
kailash

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bharath hs
, IN
Sep 08, 2009 11:59 pm EDT

Airtel landline [protected] is not working.

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Sujith.G
, IN
Sep 03, 2009 4:13 am EDT

i have an airtel landline (080 [protected])as well as broadband connection. For the7 days the landline outgoing is blocked. After several complaints they have not released it.

I have lodged several complaints and do not know where else to put this statement!

K
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kshitij
, IN
Mar 17, 2009 8:43 am EDT

my landline (no. [protected]) got disconected, but the internet is working proper .
what to do ? help!

H
H
Haritha Enterprises
, IN
Mar 16, 2009 3:06 am EDT

i need a detail bill of every numbers for my number

V
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Vishakha Das
,
May 30, 2008 5:07 am EDT

I have an airtel landline as well as broadband connection. For the last one month the landline incoming and outgoing is blocked. There was a delay in payments last month which was duly paid in some days and informed to the call centre. Even the incoming calls are barred due to some days in delay!and even after several complaints they have not released it. It is really amusing to see that a second bill has now been raised without providing service!
I have lodged several complaints and donot know where else to put this statement in the service line!

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12:00 am EST

Airtel easy recharge facility problem

This is with regard to my Airtel Prepaid connection number-[protected]. Today i.e. 27th of November 2006, it was my last day including grace period to recharge my number. I went to many airtel dealers who could use the Easy Recharge Facility to recharge my number but they are saying that the Server is down for the whole day and they are unable to do so today. Currently i am on Lifetime plan(monthly recharge of Rs.99) with balance of Rs.395.

I want to register my protest and ask the company to take serious and effective steps to refund my balance as it is completely their fault. They are taking their customers for granted.

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Kevin
,
Sep 01, 2008 11:27 am EDT

Hi Shoaib Panjwani,

You can recharge your prepaid from www.fastrecharge.com its available in net 24x7... hope this website will be usefull wheneve u need it...

S
S
shoaib panjwani
,
Aug 08, 2008 2:58 am EDT

i just want to know how to recharge from internet

J
J
jagdish
,
Jul 17, 2008 4:38 am EDT

dfqwef

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A
Asadullah Khalid
,
Apr 14, 2007 2:46 pm EDT

This is with regard to my Airtel Prepaid connection number. Yesterday i.e. 214/04/2007 it was my last day including grace period to recharge my number. I went to many airtel dealers who could use the Easy Recharge Facility to recharge my number and thereafter is subscribed by activating to access of internet upon my GSM mot flip hand set but after receiving SMS from airtel customer care for said activation service of internet upon my hand set but inspite of showing the SMS of activation of said internet service, you did not provided the said service up on my hand set in spite of several reminder and you have unlawfully and by adopting unfair trade practice in deduction my balance .. Currently i am on one monthly validity recharge of Rs.216 with balance of Rs.50.

I want to register my protest and ask the company to take serious and effective steps to refund my balance as it is completely their fault. They are taking their customers for granted.

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