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2.5 1309 Reviews

Airtel Complaints Summary

492 Resolved
816 Unresolved
Our verdict: Engaging with Airtel, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Airtel reviews & complaints 1309

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3:35 am EST
Resolved
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Airtel sms not activated even after a week...

Hi,
I wish to place a complaint against the incompetence and negligence of bharti airtel, the mobile service provider. I bought two duplicate sims as the micro sims i had got damaged on 18 / 11 / 2013 from an airtel relationship center in jayanagar 3rd block, bangalore. I was assured that the sms services will be active on sims within 48 hours. However, its been a week since i had these sims and i have neither received a single sms nor able to send one. I have called the customer care for about 20 times and the response i get is very pathetic. Also, the so called supervisors, talk very rudely and even threaten instead of solving the issue. Its a shame and utter disgusting to see a largest mobile service provider failed to even have courtesy and inform customers about the problems. After repeated attempts i am able to at - least get hold of the compliant number (Partially) and it ends with '93200'. Most of my banking transactions are happening through sms and now i am left in dark. This is a real harassment and if the issue is not resolved asap i would be giving a complaint in police station for the difficulties you caused.

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Amer Singh
, IN
Jan 04, 2015 11:50 pm EST

I have taken the micro sim on 04-01-2015. But till now messaging system is not activated. This is making problem for my Job profession. Since this number has registered in of the client to get the OTP to connect Client network. Please do it ASAP.
My Number : +91-[protected]

-----Amrendra

D
D
Dev81
, IN
Jul 29, 2014 2:38 am EDT

Glad to see Airtel responding on this board.
I am facing a similar situation. To which email should I send my number?

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Airtel Presence
, IN
Nov 28, 2013 5:14 am EST

Namaste Srinivas,

This is with reference to your post dated 25 November 2013.

We were waiting to receive your contact details to enable us to address your concern.

Since we have not heard back from you, we trust your issue has been resolved.

If you require further information / assistance, please write to us at airtel.presence@in.airtel.com
Regards
Rakesh Kumar
Airtel.presence (airtel customer service team)
bharti airtel ltd
airtelpresence@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
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LinkedIn- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

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Airtel Presence
, IN
Nov 26, 2013 12:49 am EST

Namaste Srinivas,

This is with reference to your post dated 25 November 2013.

We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.

Look forward to receiving the required details at airtel.presence@in.airtel.com

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.presence@in.airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
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ComplaintsBoard
S
8:34 am EDT
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Airtel to request to on my phone number

my name is sanyogita bhatia i am reaqusting that plases on my phone numberthat is [protected] and my corent mobile number is [protected] please i am reaquesting you
thanking you

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Airtel Presence
, IN
Oct 01, 2013 8:51 pm EDT

Namaste Ms. Bhatia,

Kindly read the above date as 01 Oct. 2013 in place of 01 Sep. 2013. This was due to the human error. We regret for the inconvenience.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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Airtel Presence
, IN
Oct 01, 2013 12:38 am EDT

Namaste Ms. Bhatia,

This is with reference to your post dated 29 September 2013.

We will contact you soon to collect more information to resolve your concern.

You can also get in touch with us at airtel.presence@in.airtel.com.

Regards
Rakesh Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.presence@in.airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
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LinkedIn- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

ComplaintsBoard
S
10:14 am EDT
Resolved
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Airtel complaint of airtel customer care outlet cp, east park road, pusa road & punjabi bagh

Dear Sir/Mam,
I Sumit Dhamija is using your Airtel corporate no.[protected] for the last 9 years. Everything was fine till today, as i wanted to change my postpaid no. to prepaid one because my plan is going to get expire on 30th September 2013 & you are not offering me further benefit in my billing plan. Today i had visited 4 Airtel customer care outlets namely Punjabi Bagh, Pusa Road, East Park Road & Connaught Place. Customer care executive in Punjabi center was saying he is short of prepaid Sim card, then i visited the Pusa Road center they also said that they are not having the Sim card, then i went to the East Park Road outlet one of your executive Ms.Nisha said that they are having Sim Card but their id is blocked but she was not ready to give me the same reason in written & then finally i went to the M-5 outlet in CP for the same issue. There i met your executive Ms.Pooja who was again saying that they are not having the Sim Card with them, she was not ready to give me the same in written or mail & when i asked her that i want to meet the store manager she said that he is not there. I got the mobile no. of the store manager Mr.Manjeet [protected] from Ms.Pooja & he also said the same thing that they are not having the Sim Card as they have to go for store renovation for that reason they have not placed the order for issue of Sim Card & i can come in next month or can visit other outlet. I have also registered this issue with your Sr.Customer Care Mr.Manish on customer care no. the interaction no. for the same is [protected]. I want to draw your attention to this issue since it is AFFECTING THE REPUTATION OF AIRTEL IN THE MARKET. How come it is possible that your Sim Cards are available in the deep interior general store & not in your 4 leading outlets.
I need your action over this issue as early as possible, till the time my querry is not resolved i will not pay the bill as well as the penalty over bill or extra amount of rental apart for the rent till today 27th September 2013 & will go to the CONSUMER COURT over this issue.
For further querry over this please contact on My other Airtel No.[protected] or on the same e-mail id.

Regards
Sumit Dhamija

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sunil singh deputy director
, IN
May 03, 2011 9:44 am EDT

mobile no is-[protected]. pls start roming facilites. it is a group sim.

sunil singh
deputy director
department of public relation govt of chhattisgarh, raipur.

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S
SUSHIL GUPTA
, IN
Aug 31, 2009 6:25 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Respected sir
We have not received our monthly bills of 5 months i.e april, may, june, july, august. And we are unable to pay your bills. I request you to pls see this matter as soon as possible.
Thanking You
SUSHIL GUPTA
PROP.

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Airtel Presence
, IN
Oct 03, 2013 5:35 am EDT

Namaste Mr. Dhamija,

Further to our discussion dated 27 September. 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at airtel.presence@in.airtel.com
Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.Presence@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
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Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

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Airtel Presence
, IN
Sep 28, 2013 1:20 am EDT

Namaste Mr. Dhamija,
This is with reference to your post dated 27 September 2013. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively.
You can also get in touch with us at airtel.presence@in.airtel.com
Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.presence@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

ComplaintsBoard
R
2:58 am EDT
Resolved
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Airtel deposit taken but not not converted in postpaid.

I have paid deposit of (Rs.300/-) for converting my [protected] prepaid number to postpaid.
Representative from impression marketing came at my residence for taking deposit and collection of document On 12 September 2013 but did not gave receipt by them, so i had to visit impression marketing office to collect the receipt.
They told that within 48 hours it will get converted, But yet not converted in postpaid,
So i once again gave my documents at airtel goregaon east gallery, but they told that my number [protected] and request is blocked by impression marketing so i cant convert my number [protected] into postpaid and i tried calling the executive of impression marketing (Prachi [protected] / [protected]) they are not receiving the call by me.
i have attached receipt.

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mohsinkhan.mumbai
, IN
Oct 28, 2013 12:55 pm EDT
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Dear sir. I have purchased one airtel postpaid h2 card from your company my sim number is 8991921309131950175H2 . The boy named avdhish has collected my documents passport xerox and 300 rs security deposit in cash. The girl who called me up for getting postpaid connection through number [protected] is not responding my call nor giving any feedback. She has not even alloted me with number and it has been almost 5 days. Should i consider this as a fraud ? Request you to please arrange call back and activate my card. Else i would be forced to take tjis complaint to airtel and consumer forum. Quick revert is expected from your end.

Thank you

Best regards.

Mohsin khan
Mob : [protected]

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Airtel Presence
, IN
Sep 30, 2013 7:12 am EDT

Namaste Raviraj,

This is to inform you that your concern listed 27 Sept. 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, hence, we have sent a sms for the same. Please share the required details with us at airtel.presence@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.Presence@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
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Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

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Airtel Presence
, IN
Sep 28, 2013 1:22 am EDT

Namaste Raviraj,

This is with reference to your post dated 27 September 2013. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively.
You can also get in touch with us at airtel.presence@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.presence@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

ComplaintsBoard
A
11:09 pm EDT
Resolved
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Airtel balance related

Sir, I recharge my airtel mony account with my uco bank debit card worth rs. 200. My recharge was not succesful with this process and almost 200 rupees taken by airtel and send me a conformation massage. So humbly respected you that help me returnd my rupees any prosess with thankfull to you. Do u not belive my status that check my no. [protected] sms details back 5 days. Please

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9:10 am EDT
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Airtel outgoing calls are blocked from 10days for airtel's issue and not resolving inspite of constant followup for 10 days

Hi,

I'm Raghavendra Reddy. My mobile number is [protected].I was with Wipro Technologies till Jul'13. I have moved out of wipro post that and have initiated the process of converting of my connection from corporate to personal. The process of conversion has become big pain.

I have given all the documents to the guy who has come to collect the documents. Post that with in Airtel, somebody has updated the data in the their internal systems incorrectly and no verification was done and my outgoing calls were suspended I have launched complaint and i was told that it would be rectified immediately as it was issue from Airtel's side. This is on 29th Aug'13.

Again on 1st Sep'13, my outgoing calls were suspended and the reason i was told was that verification has filed. I can 100% say that no verification was done. I have not got any call nor the reference phone number i gave got any call. I did not get any prior intimation of suspension of my calls.I have complained against the same. I got the reply that it would take atleast 2 days to resolve this, inspite of the issue being from Airtel's side. They were not able to track why it was actually rejected as no data was updated in the system by the guy who rejected it.

on 5th of Sep, after repeated followups my address verification was done and the guy said he has updated the system as verified, even then my outgoing is not active. I spoke to them atleast 1hr a day and every time they say that i will work after couple of hrs but till now (8th), connection is not active and i'm not sure when it will be active also. I'm irritated to the core now. Not sure as to what to do.

Regards,
Raghav.

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Airtel Presence
, IN
Sep 10, 2013 1:06 am EDT

Namaste Mr. Reddy,

This is with reference to your post dated 08 September. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively.
You can also get in touch with us at airtel.presence@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.presence@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

ComplaintsBoard
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3:46 pm EDT
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Airtel mobile with international sim not working in usa

I am a AIRTEL prepaid customer with mobile number [protected]. I got an international SIM card on 4th July 2013 in Bhubaneswar, Orissa and got it activated. After reaching USA I found that the mobile phone is not working. I am neither able to call a call within USA nor can talk to anyone in India. However the phone shows that it has an active AT&T connection.

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Airtel Presence
, IN
Aug 25, 2013 7:59 am EDT

Namaste Mr. Kumar,

This is with reference to your post dated 23-Aug.'13. We tried calling you multiple time to get additional details to enable us to address your concern. However, there was no response.

We will appreciate if you could share your alternate contact details/Convenient time to call at airtel.presence@in.airtel.com.

Looking forward to hearing from you.

Regards,
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.presence@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services.

Twitter - www.twitter.com/airtel_presence
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Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

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Airtel Presence
, IN
Aug 23, 2013 6:42 pm EDT

Namaste Mr. Kumar,

This is to inform you that your concern listed on 23 Aug. 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at airtelpresence@in.airtel.com

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.presence@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

ComplaintsBoard
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2:00 am EDT
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Airtel bill disterbancy

I am postpaid user of aitel mobile no. [protected], I received sms yesterday on my mobile that usage of international roaming (voice + data) on my airtel mobile [protected] is rs. 7725 on 9th august 2013.
I traveled on 5th august to china, my isd roaming activated on 6th august.
In my blackberry phone I kept data services off. I did not get signal till 7th, error sos there was no service on blackberry. only emergency call. shown on mobile.
7th afternoon I changed my sim to another phone samsung and make two three calls from my sim.
I received many massage from aitel, I haven't used data service and also it could not access data services on samsung phone.
8th and 9th august I made 2 - 3 calls to india and 9th evening return from china.
I am surprises to see roaming bill, because I have not used data service. only 5-6 calls to india. how you can make this much of bill. as per my calculation it should not be more than rs. 750.00
I assume, airtel send me many sms, unnecessary and charging for the same. these sms send to increase my bill.
I hope aitel can check my usage and give immediate attention to resolve the problem

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pmk varma
, IN
Aug 26, 2010 2:48 am EDT

Sir

Lost mobile phone while getting out of the car.

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Airtel Presence
, IN
Aug 18, 2013 5:08 am EDT

Namaste Mr. Majoka,

We would like to inform you that your concern listed 11 Aug. 2013, has been resolved. Should you have any queries please contact airtel customer service at airtel.presence@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.presence@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
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Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

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Airtel Presence
, IN
Aug 13, 2013 7:31 am EDT

Namaste Mr. Majoka,

Further to our discussion dated 11 Aug. 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at airtel.presence@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.Presence@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

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Airtel Presence
, IN
Aug 11, 2013 11:43 pm EDT

Namaste Mr. Majoka,

This is to inform you that your concern listed on 11 August 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at airtel.presence@in.airtel.com.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.presence@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

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10:17 pm EDT
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Airtel 4g device issue

Dear Sir,

On 25th July, 2013 my Airtel 4G no. got activated which I've taken for my office work; and from the very first day I'm facing issues with my device. Most of the times it's not getting started. I found no way to resolve this issue. Even after plugging-out and plugging-in several times, the issue is not resolving. When it's working, if I continuously use it for 3 hrs., the dialler is stopping automatically. And no way to restart it again. This is seriously hampering my business.

I called customer care several times to change the device as it's under warranty for the first year, and they sent one support person for a few minutes to my place and I could not show him the exact issue (as at that particular moment it was working fine). But he found that there is poor 4G network in my place so he had taken a note on that.

After he left, like any other day, my device started behaving the same way after a few minutes and I again called their customer care (on that day and several times after that day). They said they will send the support person again but they never did that.

I put several mails to them regarding the issue. And got reply for each mail saying that they will contact me in 24 hrs. but not a single call they made. Also, they are saying that one complain has been already registered and they are working on that; and after resolving the network issue in my area they will inform me.

I tried make them understand that the issue is with the device not with the network, as most of the times it's showing NO DEVICE and the dialler is stopping and not getting started. But they are saying they can only see what their support person had mentioned; they don't bother about what issue I'm facing.

Before getting the connection, they assured me in an e-mail to give my money back if I'm not satisfied with the service. Now, they are simply CHEATING.
"Dear Sir,

As i dis guess over the phone about the Airtel 4G connection, i can assure you that if you are not getting speed of service as per plan i will take back your device and i will refund your money Rs 1500/- Device cost.

Regards
Devendra
Airtel brodband Services."

I'm always ready to provide all those e-mail communication between me and Airtel.

Please look into this matter and requesting you take some proper action to stop them CHEATING with customers.

Thanks & Regards,
Chandranath Mondal
Mobile: +[protected]
Email: [protected]@hp.com
Hewlett-Packard India Sales Pvt. Ltd.
24, Salarpuria Arena
Adugodi
Bangalore- 560030

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Airtel Presence
, IN
Aug 09, 2013 4:12 am EDT

Namaste Mr. Mondal,

This is to inform you that your concern listed 05 Aug. 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, hence, we have sent a sms for the same. Please share the required details with us at airtel.presence@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.Presence@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
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Airtel Presence
, IN
Aug 07, 2013 2:40 am EDT

Namaste Mr. Mondal,

This is to inform you that your concern listed on 05 August 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at airtel.presence@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.Presence@in.airtel.com

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11:14 am EDT
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Airtel poor customer/tech service

This is to bring to your notice that we have a serious problem as an Airtel iptv Customer.

On 9th June 2013, a request was made to Airtel (Request No. [protected]) regarding upgradation of our iptv/broadband plan so that more channels will be available to us (142 as against to 107 in current plan.

A series of painstaking phone calls were made as follow-up on different days to Airtel Customer service (Request Nos. [protected], [protected], [protected], [protected], [protected] and [protected]). On several occasions, the Floor Manager on duty was also spoken to.

All of them did listen to our concern however no action has been taken to upgrade the plan. Few callbacks were received that clearly indicate the disconnect between Customer Service and Tech support at Airtel. As per the Customer Service, the plan has been upgraded but as per Tech support, upgradation is not done and they need a new request. But Customer service does not raise a new request for upgradation since as per their records, it is upgraded.

Furthermore, Airtel is shameless enough and has the audacity to send an update at the end of month that I have been charged as per the New bill plan. The ironical part is that I am still to receive the bill.

The only option left for me is to approach you like this for getting the needful done. Never expected such callous and casual attitude from Airtel. Am in no mood to pay the "hypothetical" bill till the issue is resolved.

Request early resolution of the matter, else I shall be forced to this up with Consumer Courts. I have all the Request numbers and names of persons I have spoken to.

Thanks.

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Update by Sunil Iyer
Jul 27, 2013 12:10 am EDT

We now have one more request number for this issue and till now the issue has not been resolved and could not find any move from Airtel to solve.

Dr. Sunil Iyer

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rajiv bagga
, IN
Mar 25, 2011 12:25 pm EDT
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remote not working

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Airtel Presence
, IN
Jul 28, 2013 5:26 am EDT

Namaste Mr. Iyer,

Further to our discussion dated 23 July 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at airtel.presence@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.Presence@in.airtel.com

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Airtel Presence
, IN
Jul 24, 2013 12:47 am EDT

Namaste Mr. Iyer,

This is to inform you that your concern listed on 23 July 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at airtel.presence@in.airtel.com.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.presence@in.airtel.com

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9:59 am EDT
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Airtel promised speed fraud

18 july, 2013 - recently, I subscribed airtel 8mbps connection. They have promised me a constant speed of 8mbps. Unfortunately, the speed I receive is 450kbs, i. E around 3.6mbps, when I lodged a complaint, they spend 2 weeks troubleshooting my router, their network. They always ask me to check speed through speedtest.net, it shows 8mbps - alright. But, whenever I downloaded something from other servers, speed is always around 450kbs, sometimes it drops to 230kbs. Interestingly, airtel has put speedtest.net website on special "route", which therefore is able to connect at 8mps speeds.
I contacted airtel many times, they always ask me to restart my router., they just waste my valuable time. I checked other forums, airtel engineers have been giving other subscribers very funny excuses - such as - 8mbps is available for only servers located in india, there is virus in your computer, blah blah! One person I spoke to on airtel cc told me 8mbps isn't feasible, but if it is not, why airtel is "lying" about speed. This fraud should be checked and reporte4d to trai - but, I guess they already knows, they might have already been bribed.

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Airtel Presence
, IN
Oct 22, 2013 1:16 am EDT

Namaste S. P.,

This is with reference to your post dated 20 October 2013.

We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.

Look forward to receiving the required details at airtel.presence@in.airtel.com

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.presence@in.airtel.com

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S P Comlaints
, IN
Oct 20, 2013 2:29 am EDT

The complaint is so true. Airtel definitely has special channels for speedtest.net it shows around the same speed as promised by airtel. But none other speedtest shows the same. It is generally half that promised.
I downloading a few files from good sites and for 8 mpbs connection, I get around or less than 400 KBps ie. 3.2 Mbps.
Probably, airtel together with speedtest.net is running this fraud.
And the customer care are told to tell customer to carry out stupid instructions like emptying temp files.
Common airtel, you can fool only a few with such instructions.

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Airtel Presence
, IN
Jul 21, 2013 9:46 am EDT

Namaste,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at airtel.presence@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.presence@in.airtel.com

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Airtel Presence
, IN
Jul 19, 2013 5:46 am EDT

Namaste,

This is to inform you that your concern listed on 18 July 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at airtelpresence@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtelpresence@in.airtel.com

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3:48 am EDT
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Airtel postpaid bill

I am having an Iphone which was not bought by me but given to me by somebody. I did not need internet (3G) coverage as I have computer at home as well as at the place of my work. In between work, I do not have time to access internet thro my mobile as I am a doctor. More than a year ago, somebody in airtel told that there is a package for Rs 99/month for internet package and whether they can activate. I said OK.
That is the time my headache started. I started getting internet usage fees of 1000 or even 2000 Rs even though I never surfaced the net. Only thing was in my phone 3G was enabled. I had a combined airtel pack with my husband whose no is [protected]. My husband prompty used to pay the bill. Even though he used to tell me that the bill is going high and high, he was not telling the details.
About four months pack, I went to one of the Airtel outlets in Chennai Kodambakkam Arcot Road to ask them to disable my internet package. They said yes. But it seems they never did it. On and off, I used to get a call from airtel customer service when I am busy (seeing a patient or in operation theatre). When I tell them, that I am busy and can I call them again to get details, they said they cannot be contacted again or give me the contact details, as again if I call, they may not be available and somebody else will be on line. If airtel is really working for the benefit of customer, they have to contact the customer by post, sms and e mail so that the customer can decide what is needed for them when they are free.
Last month, I went to Cochin for five days. That is the only time, I surfed the net for short time just to get some details. I returned on 28th May and I was shocked to receive a bill of over 5000 Rs. Somebody told me to disable the 3G on my telephone and so I did. I even went to the Nungambakkam airtel outlet, raised the complaint and told him to check whether my 3G was disabled and he looked at computer and said yes. After a week or so, somebody told me to disable cellular data also and I did so. I used to have note in my phone almost everyday that you cellular data is turned off, enable to get 3G. I never did so. I spite of having kept my 3G and cellular data disabled from the beginning of June, I got a bill for over Rs 5000 for the month of June.
We were shocked and so much traumatized by the billing activity of Airtel, that my husband reached the Regional office of Airtel at T Nagar and complained. He asked both of our numbers to be separated and switch of 3G from my mobile. Finally on 6th July at 10.43 AM I got an sms saying that GPRS has been stopped from my mobile from 6th July 2013.
The situation of Airtel outlets today is this. All staff in outlets know nothing except to collect money (Or they are asked to pretend so). Even if they know, they care the least about the customer. The staff at customer service have no interest in consumer and they are doing something because they are paid for that.
Please explain why I have to pay this enormous June bill.

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vikrant sahu
, IN
Mar 14, 2012 11:54 pm EDT
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i applied for iptv connection in July 2010 but it was not installed, i m requesting for money refund, application no. is 2792668

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Bijay Samantasinghar
, IN
Oct 09, 2010 7:07 am EDT
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Hello sir,
my air tel no is [protected] . I receive daily 3 or 5 sms for deposit identity proof & photo in air tel office. Why ? & send me the address for deposit identity proof in Bhubaneswar, Odisha.

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Gutu
, IN
Sep 13, 2010 7:33 am EDT
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My Landline and Broad band connection is not working since last month.

i have put so many requets but no answer.
can any boy help?

040-[protected]

AIr Tel

Hyderabad

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Ismail Ahmed
, IN
Jan 22, 2010 3:45 am EST

I am prepad cutomer of airtel, my balance debited, by air tel, for name of tune without asking for that.

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santanu_67
, IN
Sep 15, 2009 10:49 am EDT

I had purchased Life time Air Tel Sim No [protected] from kolkatta a year back.Now the sim had become non oprative.On Enquiry Airtel personnel explains sice thre was no call for 3 months it has become non operrative.How Can a life time sim become non oprative.This is cheating.

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akbar mohammed
, IN
Aug 28, 2009 10:24 am EDT

I am using a Airtel prepaid, number is [protected] i want to get number [protected] a complete list of phone numbers (Both incoming and outgoing) list for last two month.
if possible please send me my email adress. thank
farid hussain a-mail add- akbar27@ymail.com

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sasidharan P.P
,
Jul 22, 2008 5:10 am EDT

Terminated the connection by giving an application, and payed the dues as decided by the dealer at the time of termination. but latter few months claiming that some amount is pending and furthur sending notices to the individual

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ALOK
,
May 05, 2008 7:22 pm EDT

hello
we are from urganagar, dist- godda, state- jharkhand, from last 20 days we have facing horrible condation due to use air tel connection. there are network problem, and i relise no one is the intrestet to solve it. pls rective the error as soon as possible.

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PUNIT
,
Nov 26, 2007 12:00 am EST

My Cell no is [protected].

I have chosen Plan 199. For last two/ three months the paln change to 250. I am not made aware of the same. If I have given consent, please show the confirmation in this regards or change the plan to 199. Give the refund

Regards,

Punit Rana

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Airtel Presence
, IN
Jul 22, 2013 4:24 am EDT

Namaste Chanpadma,

We would like to inform you that your concern listed 15 July 2013, has been resolved. Should you have any queries please contact airtel customer service at airtel.presence@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.presence@in.airtel.com

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4:01 pm EDT
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Airtel defame and abusing

I am a gazzetted officer working in the government and I was using the number : [protected] for more than 2 year and was using this number before for more than 5 years in Vodafone but shifted to airtel due to CUG scheme presented by them to all government officers from the day i started using airtel i and my co workers had an issue with the network and we all had made complaints regarding this but the issue was not resolved, in office we couldnt make a call more than a minute, then all of us opted for porting but then the customer executive called me and gave discounted offer and assured that your complaint will be solved but after compalining many times the issue was the same, even airtel executive could not talk with me properly over the phone as it got disconnected when i pick up due to poor network coverage. then they disconnected my number and for some reason i could not pay the bill, moreover i had got another add on card on my name from the company which worked good at home so i kept at home. One day i got a call from the legal department and it was around 3:45pm and she told me about the bill payment and i expalined my issues, i said that this number i am paying regular bill because i have no problem with it but the number which got disconnected was having problems with network then she told to pay the bill and port to another company today is the last date to pay and pay by 4:00 pm, i said it is just 15 minutes left and it would be impossible for me to pay by 4:00 pm i would pay by tomorrow without fail, but after that she again called the same number many times and used abusing words like baap, aukaat, why you buy phones, and also called many of my friends and family members and told them to tell me about paying the bill. This was really shocking when i got the calls from the people saying about my airtel bill, when the lady again called i said we had a talk about that then why you are calling my family and friends she said that i will call again do whatever you want i just want the money and nothing is concerned to me. I was a valued customer and was currently using another 2 numbers also but from this day i really thought that never think for airtel in mind even if i had to buy a prepaid card. I am a government officer and this was a real defamation and abusement and mental harrasement. As the bill amount is only 2000 Rs and for this mere amount i have been defamed and abused, I want the apology and call the people where i was defamed.

Details for reference
Ravindra J Parmar
[protected]
[protected]@gmail.com

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patty jackson
Goodyear, US
Oct 05, 2013 4:00 pm EDT

Also, yourtel and telecom all out of India and all the same people. They stole peoples i.d's and said they would fix the problem, but when you you call that number, it is the same indian people. I proceeded to ask for their corporate number because they say they are out of Oklahoma, and guess what I got the same people from India. SCAM!

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Airtel Presence
, IN
Jul 14, 2013 7:58 am EDT

Namaste Mr. Parmar,

We would like to inform you that your concern listed 11 July 2013, has been resolved. Should you have any queries please contact airtel customer service at airtelpresence@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.presence@in.airtel.com

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Airtel Presence
, IN
Jul 13, 2013 1:44 am EDT

Namaste Mr. Parmar,

This is to inform you that your concern listed on 12 July 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at airtelpresence@in.airtel.com.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtelpresence@in.airtel.com

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Airtel refund for return of high defination stb

Dear Sir/Madam,

With reference to above subject this is very painful to write a mail to you.
I have return my Airtel STB no. [protected] to Airtel on dated 12/6/2013. Airtel's representative told me that I will received cheque of amount 1000/- within 1 week.
Till date I have not received any cheque and we have given 3 nos. for communication on receipt as follows,
022 [protected], 022 [protected], 022 [protected]
We tried to above numbers and all nos. are wrong and not of Airtel. These nos. are from IDEA.

We are fed up with this situation. I have write 3 mails regarding this but no body is replies on this.

My Details are as follows,
Name - Rohan Bhaskar Thanedar
Airtel STB no. - [protected]
VC no. - 6061927
Receipt no. - 0142
My mobile no. - [protected]

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Chandresh Mesvaniya
, IN
May 08, 2012 1:47 am EDT

From 4th May 2012, The airtel dth Set top box is not Receiving signals even though the cables are connected properly. Also the Balance is Rs.200 The Customer Id allotted to us is [protected] Please find the solution to this problem as soon as possible. 

Customer Care Services also does not work on the complaints even after calling them 25 times. Please act on this problem as soon as possible or we will cancel the connection.

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arun malhotra
, IN
Aug 19, 2011 12:06 pm EDT

I applied for the Airtel Digitel TV HD + DVR two weeks back. I made payments over phone (airtel Customer Care agent had called me)
It’s been 14 days since I requested for HD+DVR. Since then have called up 5 times and spoken to 5 different customer care agent but to no avail.

I don't understand why take the money if you don't have the product.

Digital TV Customer ID - [protected]

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HIMANSHU.D
, IN
Aug 14, 2011 5:11 pm EDT
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had Booked one AIRTEL DTH on 10th of august from Vriti info .Today 4 days has been passed, there is no clue of my Product and money.Even no phone call regarding the delivery & installation of DTH.This company is a big cheater, and the person who contact me is SUNIL GOSWAMI. and when i call on their number no one pick the phone. please help me for refund of my money

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Rahul J
, IN
Jun 12, 2011 12:11 pm EDT
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I have did a payment for a new DTH connection on 6th June. and told them that on weekdays i cannot install kindly do it on saturdays and sundays. They committed the time of 11.00am and now since morning they have been delaying for 1hr and till now they have not come to install. I am a consistent customer of Airtel. I have Airtels Net, their DTH and booked a new DTH... It is really very painful if such treatment is given.

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ANOOP R LAL
, IN
Jun 10, 2012 11:32 pm EDT

i am reported to costumer care of airtel dth dt:6/06/2012.system signal problem and show error code B001.Again contact custumer care dt:8/06/2012, but service engineer not come my home and airtel dth daily rent cutting by my account without service.

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Suresh Arora
, IN
May 23, 2011 1:59 pm EDT
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due to bad service of airtel dth, it is very inconvient for the people who are using airtel digital. it usually remains off even if we have recharged it. from the last 5 days, it is not working. we have also called the customer care but no steps have been taken by them.

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Airtel Presence
, IN
Jul 13, 2013 8:12 am EDT

Namaste Mr. Thanedar,

We would like to inform you that your concern listed 10 July 2013, has been resolved. Should you have any queries please contact airtel customer service at airtelpresence@in.airtel.com

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.presence@in.airtel.com

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Airtel Presence
, IN
Jul 11, 2013 1:02 am EDT

Namaste Mr. Thanedar,

This is to inform you that your concern listed on 10 July 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at airtelpresence@in.airtel.com.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtelpresence@in.airtel.com

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Airtel - sim access error

my airtel no. is [protected](bihar) i switched off my cellphone and then i switched it on since then the sim card is not working and it is showing sim access error i've lost all my important contacts and i cannot contact anyone i need my contacts urgently

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Airtel worst service in mangalore

im using airtel broadband service from last 8 months .they said they will provide me 3g speed till 6gb but now im getting 3g speed till 4gb only . customer and technical support also worst. they said in the begining its unlimited but end of the month i got a bill 6000+ its really confusing their plans, speed also very low in evening hours, below im posting my 2 mbps plan speedtest result

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Airtel Presence
, IN
Sep 24, 2013 7:11 am EDT

Namaste Ankita,

This is with reference to your post dated 20 September 2013. We were waiting to receive your contact details to enable us to address your concern. Since we have not heard back from you, we trust your issue has been resolved.
If you require further information / assistance, please write to us at airtel.presence@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.presence@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
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Airtel Presence
, IN
Sep 22, 2013 12:34 am EDT

Namaste Ankita,

This is with reference to your post dated 20 September 2013.

We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.

Look forward to receiving the required details at airtel.presence@in.airtel.com

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.presence@in.airtel.com

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Antika
, US
Sep 20, 2013 8:12 am EDT

I am from Premiere Motor Garage.Our airtel broadband is not working from last 30 days n we are suffering due to this problem.Kindly check our connection as soon as possible. we shall be very thankful to you.

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Airtel Presence
, IN
Jun 25, 2013 7:58 am EDT

Namaste Manish,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at airtelpresence@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.presence@in.airtel.com

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Airtel Presence
, IN
Jun 21, 2013 10:01 pm EDT

Namaste Manish,

This is to inform you that your concern listed on 21 June 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at airtelpresence@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.presence@in.airtel.com

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2:09 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Airtel high billing on data usage and non information of exceeding account limit

Resp sir,
With due regards I want to draw attention to the irregularities in ur services... I am regular post paid user and using the 2 g data pack on phone. This billing cycle from 18 may to 18 june. My data usage crossed my limit.. And to my utmost surprise.. My bill crossed my amount credit limit. It went to whooping 5200 rupees. And I was not informed at all regarding my account crossing the credit limit of my account that is presently 2500 hundred. Due to non intimation I had to get so high billing amount.. Such cheap things are not expected from company of ur repute.
Kindly look into matter and take pains to inform me about the negligence cause.. Further I want to discontinue my services with air-tel with immediate effect. Kindly inform me the procedure also. Thanks.

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Airtel Presence
, IN
Jun 21, 2013 4:07 am EDT

Namaste (docrdeep ),

This is to inform you that your concern listed on 19 June 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at airtelpresence@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtelpresence@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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7:22 am EDT
Resolved
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Airtel fixedline/broadband new connection fraud

Hi,
I am Ramani K N from JP Nagar-7th phase, Bangalore and this mail is regarding the Airtel Broadband connection I had applied for. My application number is TBLR645496 & Installation ID is [protected]. This was the first time I opted for Airtel connection with high expectations but sorry to say I got a pathetic experience in return.

A representative from Airtel franchise at JP Nagar-7th phase came and agreed to provide the connection within 2-3 working days and took Rs.500/- as security deposit but after taking money he didn’t come back at all. I got some lame excuses from him when called several times. The representative’s name is Gopi his number is +91-[protected] & his manager is Gowda whose number is +91-[protected]. It seems that just for the sake of achieving targets these people are cheating the customers.

I hope Bharti Airtel Ltd. takes disciplinary actions against those who attract the customers just by words and not by their service & ensure thst such cases does not happen again.

Below are the details, which might help in tracing and cancelling my application and return my money at the earliest if the connection would not be possible.

Name: Ramani K N

Application number: TBLR645496
Installation ID: [protected]
Date of filing application: 27-05-2013
Tariff Plan opted for: Flash 30GB (2mbps)

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Airtel Presence
, IN
Jun 19, 2013 9:16 am EDT

Namaste Ramani,

We would like to inform you that your concern listed 02 June 2013, has been resolved. Should you have any queries please contact airtel customer service at airtelpresence@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.presence@in.airtel.com

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Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

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Airtel Presence
, IN
Jun 04, 2013 9:05 am EDT

Namaste Ramani,

Further to our discussion dated 02 June 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at airtelpresence@in.airtel.com

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

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Airtel Presence
, IN
Jun 03, 2013 12:50 am EDT

Namaste Ramani,

This is to inform you that your concern listed on 02 June 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at airtelpresence@in.airtel.com.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtelpresence@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
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Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

ComplaintsBoard
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3:59 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Airtel non receipt of bills

This is to state that in spite of making repeated calls to airtel on 121 and 198 i do not receive my bills on time. The problem started in May 2012 when i shifted my residence for which i provided the address proof to the company also.Ever since last year i do not get my bills on time. I will get a message on my phone that the bill has been delivered at my billing address but no bill reaches me.When ever i spoke on 121 or 198 they have quoted the wrong address to me.
This time, till date i have not received the bill for the month of April.I got a message fromAD-ARWSVC on the 3rd of May that the bill for my phone no. [protected] had been delivered at my billing address on the 30th of April. But i had received no bill. On 13th may i lodged a complaint at 121 for non receipt of the bill foe which my reference no.is [protected].I was given time till19th. I did not receive my bill till the 19th of May also.On 20th I spoke to the Nodalofficer (ref.no. F [protected]) Who asked me to wait till 72 hrs to resolve the issue.After speaking to the nodal aOficer i got a message from AD-ARWSVC stating that the duplicate bill for your airte mobile [protected] has return due to DOOR CLOSED FOR THE FOLLOWING INVOICE NO. [protected]. Please let me know that would i sit in my house with the door open? It was a totally false message for which I again spoke to the nodal officer(ref. no.F1281907552. She also asked for 72hrs to resolve the issue.The 72 hrs get over in the evening and till date i have not received my bill. Today again i get a call from [protected] stating that i would receive my bil lin another eight days.
Please tell me are we a joke ?I again spoke to the nodal officer(ref.no.[protected]).Please see that my correct address is updated in my records and i get my bills on time without having to call airtel otherwise i would have no other option but to change my service provider as i do not wish to waste my precious time calling airtel every time to complain about non receipt of my bill.
I have always paid my bills on time. I only wish to get my bills on time at my residence.

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Airtel Presence
, IN
Jun 06, 2013 1:50 pm EDT

Namaste Ms. Seth,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at airtelpresence@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
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Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

A
A
Airtel Presence
, IN
Jun 03, 2013 8:59 am EDT

Namaste Ms. Seth,

This is to inform you that your concern listed 23 May 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, hence, we have sent a sms for the same. Please share the required details with us at airtelpresence@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.presence@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
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Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

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Airtel Presence
, IN
May 24, 2013 12:19 am EDT

Namaste Ms. Seth,

This is to inform you that your concern listed on 23 May 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at airtelpresence@in.airtel.com.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtelpresence@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

ComplaintsBoard
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2:14 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Airtel change of ownership without written consent

About two yrs back I was using the same no.. As we were going out of country so requested for disconnection but the line was still working. We rented that place and left. After 2 yrs when we asked for new connection they denied and told me about some due amount (without any usage of mine). After 1 month one of the Air tel person committed me to provide the same no. with full waiver and reinstalled the same within 2 days.
4-5 days later they disconnected my no. and asked me to pay the amount. After many ifs and buts they started the services. But that was not the end, THE SAME PROCEDURE continued for about 2- 3 months. Means I had to pay the full rental for 2 percent of usage. After a big struggle the waiver issue resolved.
AND NOWWWWW Internet is not working, the connection comes for 15-20 seconds and then drops. One of Air tel technician visited and after 2 days when I used it, the same problem persists. The bill is coming properly without any delay.
But the services are totally dump. If we are late for paying the bill for 2 days, they charge Rs. 100.
Now wat about our charges, , , , , , , , If the customers are only for paying?
I m totally fed up. Plz help.
Naveen Mittal
Ph. No. [protected]

Read full review of Airtel and 11 comments
Update by Navmittal
May 10, 2013 2:45 pm EDT

Sorry, The subject of the complaint was wrongly entered and now I am not able to change the same.

Navmittal

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piyush agarawal
, IN
Jan 30, 2012 12:38 pm EST

To,
The Customer Care,
Airtel
raipur (c.g)

Sir,
it is my humble requst to u that please disconnect my airtel landline no. [protected].from 30/01/2012.i want you to disconnect my connection of broadband at the earliest, as i had alredy posted a complaint.kindly do the needful.

mayank agrawal
[protected]

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ram chand marchanda
, IN
Jun 27, 2011 6:11 pm EDT

last month we wetre had a call from airtel that by charging rs50 more frm the present charges n decreasing calls to 100 instead of 150 they will provide us greater speed of internet of 1mbps bt it didnt incresed instead charges are incresed...so we want our old plan back...plz take action fast..

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ashish samant
, IN
May 10, 2011 3:06 pm EDT

our landline is not working .airtel people have changed instrument several times and also last time they changed wire.but still it is not working.every one month this problem occur.ur people r least interested and after calling sevsral times they visit once.so the customerservice is very bad.
please look into the matter
my e-mail id is-ash_samt@yahoo.co.in
my mob no.[protected]

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Sunil Sharma
,
Jul 30, 2007 12:00 am EDT

This is a reminder & request for the restoration of syntax amongst our 3 connections. You will take note that we have already gone through unamounted loss because of the lack of this service. We will applicate aquick response on the issue to prevent further disillusionment. Please make improvement to prevent user from taking resourse to any other way of solving the problem

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durriya
, IN
Oct 01, 2011 11:01 am EDT

past 4 days my landline is dead
land line no [protected]
i did register my complaint no 4951808
no action taken.
i mailed also at wecare.mp@airtel.in

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Satish Kumar Jain
, IN
Feb 11, 2011 5:10 am EST
Verified customer This comment was posted by a verified customer. Learn more

Despite my complaint on this Complaints Board yesterday, the 10th Feb., 2011, my complaint has not been attended to till now

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shilpa rajamanickam
, IN
Dec 29, 2010 1:06 pm EST

My fixed landline no. is 044 [protected].I have centrix or intercom service in my phone.Since i have shifted to a new apartment im no longer in need of this facility which was activated in my old apartment.Please remove the centrix facility from my phone and do the needfull as soon as possible.

K
K
kameshwarrao
, IN
Sep 01, 2009 6:45 am EDT

sir u given a return complaint on 11th august till date no response. if i call customer care they are not respond properly.i have inconvinent due to airtel service .i keep call them twice a day. so far i spent on this process rs. 250 so kindly.pls do the need full

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Dipika Poddar
,
Nov 13, 2007 12:00 am EST

Dear sir,
My landline is deaed since past 3 weeks.
can someone please rectify it soon
Thanking you,
Dipika Poddar
033-[protected]

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Sahildeep
, IN
Jul 05, 2011 10:35 am EDT

Our airtel landline and broadband is not working appropriately since two weeks.On making a complaint to the airtel people in person through phone was not entertained during the first week and in the next corresponding week the reasons given were that their are lack of workers to assist.Finally after 2 weeks of ignorance i made a complaint on the airtel toll free number 121 and made a complaint telling them all the details.I was told that my problem would be solved within 24 hours but there is no assistance provided till date.I was also not given my complaint number at the time of making a complaint saying that it was taking time to be generated and my complaint number would be messaged on my mobile number which still hasnt reached me.If this is how AIRTEL provides services to the customer then i would please want you to discontinue my phone as well as the broadband connection because i am highly dissatisfied.

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