SUBMIT A COMPLAINT

Airtel Broad Band / worst service from airtel broadband customer care

India Review updated:

Hi,

My name is Vishwanath and i am from Bangalore.

Sub: No Proper response from Airtel Broad Band Customer care.

I had applied for Airtel broad band connection on 28/12/09 ref # TBLR
0066115 in my dad's name i.e Subramanya Hegde.Amount paid: Rs 3995/-.
Direct sales from Airtel have taken 20 day s to attend my request after 20 days
they have called up my dad's number, at that time it was not reachable and
they themselves have raised a request for cancellation.

After the cancellation request has been accepted one person from Direct
sales comes to me and promises for the connection in 1 day and asked me to
resubmit the document, I have replied that I cannot resubmit the document, later
I decided not go for airtel connection and let the refund comes back to me.
One week later i have received a courier from Airtel, One letter attached
with one cheque. The cheque should have been in my dad's name that is
Subramanya hegde, but the cheque is in the name of Ranjitha BC and the
cheque # is 151332 for Rs 500/-. The cheque # mentioned in the letter is
151333.

I have raised a complaint with Airtel customer care # [protected]. It has been
15 days over i have not got the right check back.Nobody is responding me properly.

Below is the chain of mails between me and Airtel customer care. Please go through and kindly help me.

Thanks and Regards,
Vishwanath.
Bangalore
Ph:+[protected]


Dear Mr Vishwanath,

Thank you for writing to us at Airtel Telemedia Services.

We acknowledge the receipt of your mail dated 16th Febraury 2017.

With regard to your below mail, this is to inform you that as per reference
number [protected] relevant team has confirmed that the cheque has
been delivered already and as confirmed by courier department they have
informed that the cheque is already been received by
Mr Subramanya Hegde on 2nd Febraury 2017.Kindly confirm us on the same.

For further assistance, please.
• Call us at 080-[protected]
• E-Mail us at - [email]care.[protected]@airtel.in[/email]
• Fax us at 080-[protected]

Assuring you of our best of services at all times.
Yours sincerely,

Kirthi,
Customer Relations
Airtel Telemedia Services

Go Green

Take a small step towards a greener planet! Subscribe to eBill now!! To opt
for eBill, log into [url=http://www.airtel.in]Mobile Prepaid, Broadband, Postpaid Mobile, DTH Services in India: Airtel[/url] and

register for free by clicking on 'Bill Guide' located on the left panel of
the 'My Account' web page. This will take

you to the 'Bill Preference' page where you can select the radio button for
'Receive bills by email'. Please enter your

email id and click on submit or send SMS as startebillfl <email> to 121
from your Airtel mobile. Once you have

Opted for eBill, paper bills will be discontinued and you will receive your
bill via email month.

>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
Mail received from Vishwanath Hegde <vishwanath.[protected]@db.com>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

Hi,

Can anybody resolve the below issue. How long should i wait.


Thanks and Regards,
Vishwanath
*************************************************


[email]Care.[protected]@airtel.in[/email]

02/13/10 04:04 PM

Please respond to
Care Karnataka <Care.[protected]@airtel.in>


To
Vishwanath
Hegde/db/[protected]@DBAPAC

cc

Subject
Re:
Concern
and
Escalation


Dear Mr.Vishwanath Hegde,

Thank you for writing to us at Airtel Telemedia Services.

We acknowledge the receipt of your mail dated Feb-13-2017.

As per telephonic discussion with regards to your below mail, with refrence
number-[protected] we have intimated our relevant team to speed up the process
to get theIssue resolved as earliest.the SAf number-TBLR 0079366 is under
process for activation.

For further assistance, please.
• Call us at 080-[protected]
• E-Mail us at - [email]care.[protected]@airtel.in[/email]
• Fax us at 080-[protected]

Assuring you of our best of @services at all times.
Yours sincerely,

Mudassar Ahmed
Customer Relations
Airtel Telemedia Services

Manage your Airtel broadband and fixedline account online- view current
bills, unbilled usage, and make payments. for more details call 121 from
Airtel fixedline
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
Mail received from Vishwanath Hegde <vishwanath.[protected]@db.com>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

Hi,

My Name is Vishwanath.

I had applied for Airtel broad band connection on 28/12/09 ref # TBLR
0066115 in my dad's name i.e Subramanya Hegde.Amount paid: Rs 3995/-.
Direct sales people have taken 20 day s to attend my request after 20 days
they have called up my dad's number, at that time it was not reachable and
they themselves have raised a request for cancellation.

After the cancellation request has been accepted one person from Direct
sales comes to me and promises for the connection in 1 day and asked me to
resubmit the document, I have replied I cannot resubmit the document, later
I decided not go for airtel connection and let the refund comes back to me.
One week later i have received a courier from Airtel, One letter attached
with one cheque. The cheque should have been in my dad's name that is
Subramanya hegde, but the cheque is in the name of Ranjitha BC and the
cheque # is 151332 for Rs 500/-. The cheque # mentioned in the letter is
151333.

I have raised a complaint with your customer care # [protected]. It has been
15 days over i have not got the right check back. I need an explanation on
this.

I have applied for Airtel broad band connection again TBLR 0079366 on
05/02/10 today i am getting the connection i.e. 12/02/10.

I just wanted to know is this the service what you are providing let me
tell you one more thing I have been a customer for airtel from last 5 years
and have got 3 post paid connections in my name and Airtel DTH but never
faced such kind of problem. Please give me a solution before i could take
any further action.


Thanks and Regards,
Vishwanath
Ph: [protected]

Sort by: UpDate | Rating

Comments

  • Mi
      4th of Nov, 2010
    Airtel Broad Band - for new connection
    Airtel Broad Band
    India
    Phone: 8088537234

    Hello sir,

    I am saurabh mishra from bangalore I needed a broadband connection so I approached one of your agent.(Mr. Gopi mbo.998057740) on 28/10/2017 after taking Rs. 500/- and my sign on a plan document he said my new will be connected on 31st/10/2017 but when I called him after that he is saying not to contact him and call another agent and gave me his number and that guy when I called said me to call directly to customer care number and not to him. After that I called to customer care also but they are also not responding to me saying you should have application number I asked him to query my application No. by using my name and my mobile number but he also refused. Now whom shall I go to no one is responding to me. Please look into the matter.

    Thank you,
    Saurabh Mishra,
    8088537234

    0 Votes
  • Ra
      6th of Jul, 2011
    Airtel Broad Band - internet new connection
    rav tools and components
    India

    This side your customer rav tools & components company.sir or madam we submitted our compliant new internet connection in 24b/13 industrial area and internet line transfer in 26d/1, industrial area on dtd 30.06.2011but up to till date there is take no any action about this matter.what the hell is going on.when we consult your person the Sr.of airtel Mr. Shahnvas they never pick up our phone any time and mr. ranjeet bali they pick up phone and told that we callback you after 10 mint ya 15 mint evevry time but they do no any callback.and mr. dharmender the exicutive of airtel saying they also not pick up our ph and when we call him another phone thay talk us in rubbish manner.Mr. Bali and Mr. dharmender talk in rubbish manner.So take action on this matter and this three persons.Reply me within the 5 minuts on mail id [protected]@gmail, com


    Harminder Singh
    9311170793

    reply on

    0 Votes

Post your comment