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They list one list on their website and then charge another, of course higher. i spent months and way too much time disputing it with the credit card company. i'm now having to spend way too much time submitting reviews so others won't get ripped off. they are deliberately deceptive in order to rip to you off. they use iceland air to europe. if iceland air isn't aware of who they're dealing with they're blind. my advice would be to steer clear of these scammers.
The complaint has been investigated and resolved to the customer’s satisfaction.
You need to take the situation up with the airlines that isssued the tickets it's their responsibility to honor the tickets not Airtech.
Earl out of hawaii
Here is my recent personal experience with trying to get a refund on 'no-expiration' FlightPass tickets that I purchased a few years ago, and which now cannot be honored because the program has been terminated:
A few years ago, I bought 4 one-way FlightPass tickets valued at $129 each, which can be used on a space-available basis under the company's FlightPass program. The tickets had the following written guarantee: "Upon purchase, the Air-Tech FlightPass will never expire or be subject to price changes."
When I decided to use my tickets earlier this year, I was informed that the FlightPass program has been terminated, and the company stated they will not honor the FlightPass tickets. I then requested a refund. The company stated that they will impose a $100 'cancellation' fee for the refund. They offered an alternative to the refund: the value of the tickets can be credited to ticket purchases in their new program.
I looked into the new program, and found the prices to be even higher (buy $200 roundtrip) than conventional vendors like expedia.com. So, through no fault of my own, I am caught in a lose-lose situation: either swallow a $100 loss or pay $200 over the market price.
Finally, I asked the company to at least treat my refund as a 'refund'
under the conditions of their new program (which meant a $50 fee instead of $100), since they were the ones who terminated the program and refused to honor the guarantee of the tickets. That request was also denied.
I don't believe the company was right in charging a 'cancellation' fee, since they were the party responsible for terminating the original program. Also, the alternative of making me buy into their currently over-priced system smacks of the bait-and-switch tactics of less reputable ventures.
On the plus side, they held good on their promise to issue a refund (minus the $100 fee)...