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Airsplat.com / Dishonest business and customer service

1 CA, United States Review updated:

Airsplat consistently misleads and doesn't come through.

I ordered an air gun on July 6th. Internet said it was 'in stock'. July 7th, they immediately notified of backorder status - 5-10 business days to ship. After 30 days I emailed asking for update. Rec'd standard delayed order status. Called and was told the order 'just arrived yesterday'! They promised to send out next day. No shipping notice. Called after weekend, spoke to a different agent who said, 'um... don't know why it didn't ship -- I'll make sure it goes out tomorrow and call you'.

You can guess the rest, called and was told that due to 'unforseen processing delays it could be 1-2 weeks before it shipped'. Agent got mad and disrespectful when I pressed as why the gun couldn't be shipped out. Was actually hung-up on. No ability to escalate. Company will put you on hold for up to an hour.

I have a lot of experience with web-based companies. This one has all the signs of being a poorly-run, dishonest, out-of-control company that is overselling and underdelivering. The word will spread and I predict they will be out of business in under a year. Go to you local store and pay the extra 20-30 dollars and get decent service.

J
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Comments

Ha
  25th of Jul, 2009
Agree Disagree 0 Votes

They sent wrong gun, it looked used and missing parts. It took them 3 days to send return lable via email! They sent the right gun this time but it to was damged (clip looked as if it was hit with a hammer) and it was also missing foregrip.
These people don't care. The owner is a disgrace to let his "customer service" ###s treat paying customers as they do.

Th
  22nd of Apr, 2010
Agree Disagree 0 Votes

### AIRSLPAT THEY STOLE MY BIKE

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