Menu
Airsoft GI Customer Service Phone, Email, Contacts

Airsoft GI
reviews & complaints

Learn how the rating is calculated

1.0 3 Reviews

Airsoft GI Complaints Summary

0 Resolved
3 Unresolved
Our verdict: Engaging with Airsoft GI at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
Verified
The authenticity of the customer service contact information for Airsoft GI has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Airsoft GI. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Airsoft GI reviews & complaints 3

Sort by:

Newest Airsoft GI reviews & complaints

ComplaintsBoard
M
10:17 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Airsoft GI King Arms M1A1 Paratrooper CO2 GBBR Airsoft Gun/ magazine will not cycle

We ordered the above gun as a Xmas present for my son. When it arrived it did not work, it appeared to be a problem with the magazine. We shipped the gun back which cost us $65.00. The new gun arrived approximately 6 weeks later. Once again there was a problem with the magazine, it would not cycle bullets. Rather than spend another $65 we decided to try to have it fixed locally. We got the gun back today. It is the magazine that is not working and it could not be fixed. I immediately called Airsoft G.I. but was told by customer service that it was a couple weeks past the 45 day warranty and there was nothing Airsoft G.I. would do. I stated we simply needed a new magazine, could they not call the manufacturer and request a new magazine. I was told by the customer service rep "no". I was assured by the customer service rep, that there manager, Alfred, would do nothing either.
It's really sad, that was my sons main Christmas present. We now have over $400 in the gun and we have never been able to shoot it a single time. I feel like a new magazine would fix the problem. However I was told repeatedly by customer service at Airsoft G.I., they would do nothing.
Any help would be appreciated.

Read full review of Airsoft GI
Hide full review
ComplaintsBoard
S
12:19 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Airsoft GI SCAM

Please DO NOT purchase from this company ! I bought a gun. It never worked. I tried several times calling to get an RMA (required) to return it. Everytime I called they said it was on it's way. After calling for 2 months and getting nothing in the mail I contacted my Visa company and initiated a chargeback. Visa investigated complaint and ruled in MY favor. I then get a collection notice in the mail and now it is on my credit report ! I still have not received the RMA and the last time I called after repeatedly calling for 2 months I was told it had been to long to return it and they wanted me to give them the money back for the chargeback. Are you kidding me ! I have never had to file a complaint about a purchase with Visa and you know they would not have ruled in my favor if after thoroughly investigating they realized also that this is a SCAM of a company. They will rip you off ! Please be careful. Buy products from a different company.

Read full review of Airsoft GI
Hide full review
ComplaintsBoard
E
12:11 pm EST

Airsoft GI Do not purchase product from this company

Do not purchase product from this company. They do not stand behind their merchandise. My son’s gun fell apart on the third use and injured his finger. I spent 8 months trying to get the company to take responsibility for selling a defective and dangerous product. All I wanted was a refund in exchange for the gun so they could analyze the gun and improve safety/design or pull the item off the market. They refused and hid behind a “48 hour dead on arrival warranty”. PLEASE, do not take the risk that your child too could be injured by a dangerous toy. The gun was $200 retail and cheaply manufactured (made in China). Airsoft GI’s customer service is inferior and dishonest. Patronize another retailer who truly cares about their customers and stands behind the products they sell. Airsoft GI does not care about their customers or their safety!

Read full review of Airsoft GI and 1 comment
Hide full review
1 comment
Add a comment
S
S
samloric
Mount Juliet, US
Aug 02, 2011 12:21 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I totally agree with your complaint ! This retailer is a total scam. I have already contacted the A.G's office in California.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Airsoft GI contacts

Phone number

1 (909) 869-0671

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Airsoft GI?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Airsoft GI Customer Service. Initial Airsoft GI complaints should be directed to their team directly. You can find contact details for Airsoft GI above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Airsoft GI. Discuss the issues you have had with Airsoft GI and work with their customer service team to find a resolution.