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airSOCOM / Poor service and bad product

1 United States
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My son purchased an airsoft type BB gun from, it came late, communication was poor at best. The gun arrived, the trigger didn't work properly. It took a month to get an RMA and only after I filed a complaint with paypal. So I go to pack the gun and the orange tip splits in half, I clip it back together pack the gun and send it in. They deny my claim, saying it was abused, this gun was used maybe 5 times in my back yard under supervision so it was not abused, second they claim the tip was removed, well it fell off, upon inspection there was in sufficient adhesive to hold the tip on, now they have confiscated his toy, no warranty and he can't get his gun back, he is out $250.00. The tip is assembled so poorly it must be designed to void the warranty.


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