AirRattle
reviews and complaints

We bought a new airsoft gun for our nephew from www.airrattle.com he opened it Christmas day and it broke after 15 shots. After we looked at the gun closer we realized it was a used gun. airrattles website doesn't have an address or phone number listed. They responded to our e-mail 2 days after we contacted them with the "72 hours after purchase sales are final no refund" These guys are criminals stay away from them.

Bought an Air Soft gun from them for $140. Charged the battery as instructed, but it did not work out of the box. E-mailed them the day after receiving the defective gun/battery, it took them 8 days to respond as follows, "I do apologize but the battery and charger that is provided with the guns are not covered by warranty/return". Convenient that it took 8 days to respond when their return policy is to return within 7 days." DO NOT BUY FROM THIS COMPANY!

I made my order and went to pay there paying online system messed up and they keep the money from paypal called the next day the lady said she cant see if it went throw but she dont think it did and got rude with so i had to call paypal and get the paypal guy to call them and the lady acted dumb and said she will send a fax torefund my money but she still has not and i may haft to wait 5 days to get it back... ill post more soon..

Along with other reviewers, I bought a air soft gun for my son for Christmas 2011. This was his main gift, and the gift that he wanted most. He used the gun 2 times before the power quit working. We emailed Airrattle on December 29th and they immediately started giving suggestions on how WE could fix the gun. At this point, we had not read any reviews and trusted they were just trying to help us. They finally gave us the same option they gave other reviewers 1 - return it and they will look through it to determine if we did something wrong (basically stating that there is no way they will issue a refund because they will find that we damaged the gun) or 2 - buy another gun for extra parts at cost (which happened to be $20 less than what I paid for it. They only respond to e-mails about every 3 days and there is no way to reach them by phone either. There is also no option to leave a message. After I started to realize this site might be a problem, I started looking and found many, many negative reviews and most of the people have very similar problems that I have. This is obviously the normal way that this company does business. I have filed a complaint with the BBB in OH. This site had 33 complaints against them through the BBB in OH in the last 12 months! I have disputed the charge on my card and hope the transaction is reversed. In the mean time, my son has no use of his Christmas gift, and I am out $153.00! DO NOT TRUST THIS SITE AND DO NOT GIVE THEM YOUR MONEY! IF YOU HAVE TO SPEND MORE MONEY AND MAKE SURE YOU ARE DEALING WITH A REPUTABLE SITE, I WISH I HAD!

I ordered several items for my son for Christmas 2011. They arrived in damaged packaging. I assumed that someone at Airrattle had not taken the care to use bubble wrap and that they were damaged in transit. Having read of others' experiences, I now question whether they were already damaged items when they were placed in the envelope and shipped to me. When I contacted them I was told, days later, that they needed me to send pictures of the damaged items. I let them know that I saw this as very unprofessional, but I did so. Days later after I contacted them again, I was told they would send a prepaid shipping label so that I could return the items and that they would "inspect" them and send new items. I never received the label. I contacted them AGAIN and was told this time that I had 2 options: 1. Return the items at my own expense, with no guarantee that they would send me new items (but I have only 72 hours to do this) or 2. Buy the same items from them again and use the first as "spare parts". WHAT? These items shouldn't require "spare parts". The other issue was that upon closer inspection the batteries in the scope were corroded. I wish that I had read others' reviews of this company before I ordered. I will report them to the BBB and will tell everyone I know that this is a company to be avoided. Now that I have learned of others' experiences, I realize that they truly are crooks and should absolutely be shut down!

I purchased an AK-47 airsoft gun as a Christmas gift. When it was opened, it stopped working immediately on Christmas morning. I emailed airrattle support immediately on the first business day after Christmas, and heard nothing back. I emailed another 2 times, and called on several occasion. When I call, I can't leave a message or speak to a human, all I get is a message saying to email customer support, which I did and I haven't heard back! In the meantime, the dates are getting further away from the day I bought it. I paid a $#@%-load for shipping and I think it's pretty hopeless that I'll get a replacement for the gun they sent me. The boy who got this for Christmas is very disappointed and has no working gun that he got as a gift.

This site sucks- if you're reading this to decide whether to buy something from them, RUN- STAY AWAY from this website!

I ordered and received an AK-47 rifle which I had a week before even opening the box, it was a Christmas present and I gave it early to my son. Well, the stock folding mechanism was broke right out of the box, the gun was not even fired. I sent e-mails asking for help I suggested shipping another which I would pay for and then get a refund later for the broken unit. I explained that this was my sons Christmas present and that he was very upset and please help me out here replacing it. After several days, I have not received a response. Their web site states that "e-mails received on the weekend will be responded to first thing Monday Morning", obviously not true.

I ended up purchasing another rifle from another web site who shipped immediately. I will keep the defective unit and won't bother wasting my time on these thieves. It's hard to believe they can stay in business with the way they treat customers. Needless to say, they have received the last dollar they will ever get from me.

I hope that this post is read and taken serious by anyone thinking about purchasing from airrattle. They are unethical and should be avoided.

I ordered a scar from this website (300 $ gun!) and it broke right when I got it. Guess what happened? The trigger just broke off. I went through about 5 weeks of emailing them (or some socalled person named Amber) and finally got a replacement. It broke also. I was like wtf man. I tore it down to check out the inside. The whole gearbox is coated in elephant snot, there was a bullet jammed in the spring (did I even ever use .25 gram bullets with this gun?), a stripped gear, and the safety selector gear was broke. I am going to get the charge disputed and send it back. This company is bull $#*!, do not buy from them ever.

These guys sent me defective merchandise, so they sent me an RMA, then I get an email accusing me that I broke the material and they would not exchange it. Kind of funny how the product was not working out of the box. It is also real funny that they said I used a plastic clip to bend a metal gun. I am doing a chargeback after they sent me a nasty email and I reported them to the BBB.org.

Do your homework, these guys had many complaints at the bbb.org and the bbb rep told me they have opened an investigation at the attorney generals office on this company already. I guess this company has a lot of complaints at the Ohio Attorney Generals office and they are monitoring this company closely.

I bought a Christmas gift from this website. Item did not work out of the box. Informed the company and they sent me a list of suggested steps to fix it (take gun apart, test the electricity with a volt meter, etc). All ridiculous since the gun was brand new and the suggestion was I basically rebuild it. Told them no and they suggested I buy another gun so I could use that and have back up parts. Told them no and they said return the gun (I have to pay for postage) and there'll determine if it is broken. I'm going to return it but fully expect they won't send anything back. I've already disputed the charge with my credit card company and expect that's the only way I'll get my money back but will be out the return postage. Customer service is awful and I think the website is more of a scam than an actual business.

DO NOT ORDER FROM AIRRATTLE.COM. I purchased a birthday gift that I left in the original packaging until it was openend at the birthday party 2 weeks after I received it. The AK 47 electric airsoft gun would not work right out of the box. I notified the company within 24 hours of opening the package that there was a problem. I received a notice that I was outside the 72 hour return period. I received the same poorly written e-mail that I see other unsatisfied buyers have received re: the 72 hour policy. The company insisted that the gun's malfunction was due to buyer mishandling. All I did was open the package -there was no buyer misuse but they continued to blame me for the problem. The customer service was nothing more than a few unhelpful e-mails. "Technical support" was just as useless -with them suggesting that I start disassembling the gun to look for wiring problems. This is ridiculous with a new product. This company is unprofessional and untrustworthy. Buy your airsoft products elsewhere.