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1.0 3 Reviews

Airportrentalcars.com Complaints Summary

0 Resolved
3 Unresolved
Our verdict: Engaging with Airportrentalcars.com at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Airportrentalcars.com reviews & complaints 3

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ComplaintsBoard
F
3:28 pm EDT

Airportrentalcars.com Website no longer allowing me to enter discount, corporate or leisure code

I have used airportrentalcars.com many times. I would like to continue to use it because I love it. I noticed that your website is now different. When I try to book a car I would put in my discount code like a corporate or leisure code. However it looks like that is taken off the website. Is this actually the case or is it in a different area? If it is taken off, why? Without being able to put in a discount code I will no longer use this site. Please let me know. Thank you, Freddie Dutrieux

Desired outcome: To be able to enter a code on the website and receive a discount on a rental car like the website used to offer.

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F
2:46 pm EDT

Airportrentalcars.com hertz car rental at jfk airport through airportrentalcaars.com

9/20/18 - 9/25/18

Rented a car from Hertz through Airportrentalcars.com. When I turned the car in Hertz charged me taxes and fees which I already prepaid through airportrentalcars.com.

How do I get the money charged me by Hertz for the taxes and fees I already paid for?

airportrentalcars trip number [protected]

hertz conf number H7814878067

Through Hertz I did buy the prepaid gas and had no problem paying for that.

I do have a problem paying for something which I already paid for
Suzan

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T
2:50 am EDT

Airportrentalcars.com The customer agent's response is highly inexcusable.

Airportrentalcars.com invoice showed 2 rental car charges for my business trip when I had only reserved and used one. The first customer agent was very helpful. Unfortunately, I had to call again since the invoice that was resent still showed the two car charges. This time, person was of no help. The customer agent's response is highly inexcusable.

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