E-Z Way Parking
reviews and complaints

I have recently been billed for unpaid EZ pass balance. However, you are UNABLE to pay through the phone or online. I waited over 45 minutes for an employee to tell me that I needed to call a collection agency. Absolutely incorrect. You cannot log in through the app, website or handle it through the phone. Absolute scam. Never sign up for this garbage

Avoid if you can
VERY difficult to contact by phone
Difficult login and password restrictions
Exorbintant fees
Should be eliminated

I'm an E-Z pass customer and I got a 50$ fine since my account wasn't working at the time and I tried to call them about it and I had to hold on the phone for an hour and was hung up on. This happened multiple times and they also have no email to reach them at so I was forced to pay a fine I couldn't dispute and I feel like they take money from people with fines that you can't dispute.

I have been trying to get a ny e-z pass and it is impossible. The web site has you complete an application only to be told the system is down or your credit card cannot be validated. Call the phone to talk to a representative? No go the call hangs you on for almost an hour and then disconnects! Try to go through the toll booth without one of these and see the violations fly! Typical ny money grab! As soon as I can i'm gettin the hell outta here!

I am a Staten island resident. My license, home address, car insurance, ezpass billing, all utility bills, and my HOV tag all prove my Staten Island residency. My husband also goes back and forth to work in Brooklyn every day. When we had carpool tickets for the last 8 years we never had a problem. Now that EZPass NY has implemented this new toll program - we are charged full price every day. Both of us. We are supposed to be paying HOV Staten Island residency prices. And my husband should be paying resident prices. Instead, instead we are getting destroyed with regular toll bills and violations because o have the HOV tag clicked over and the toll is not picking into up. We are drowning in debt with E-ZPass. I keep calling and the keep asking for proof of residence. I send everything they ask for and still receive letters from them that I need to send in more proof. Is this a joke? We are fed up. Please someone tell us what to do. We are being charged $35 a day for five days a week. You do the math.

Just got back from Orlando after parking at E-Z way for 4 days. I get to my car and the drivers door lock is broken out and all my stuff is thrown all over the car. My GPS which was in the locked glovebox is missing as they pryed that open also. Their website states patrol and video security, however when I asked about the possibility of the video seeing what happened, was told by the attendant "we don't have video cameras, we have a guy that drives around". Oh, and they held my keys until I paid them the $46 for parking there. Called AMEX the minute I got home to stop that charge. Was told to call the owner for what he will do; first number given to me was out of service, second number goes to voicemail with a full mailbox and you can't leave a message. Do not park there even if the rate is a good one, you will pay in other ways; it will cost me a few hundred bucks for repairs to my door and not even considering the GPS I lost. By the way Tommy Wilson the owner of E-Z Way is the owner of Vista Parking also. Here's Tommy Wilson's number that was given to me to complain; check it out yourself and see how it goes straight to a full voicemail with no way of leaving a message, not that I would expect a call back from him anyway, [protected].