Menu
Airflow Appliance Repair
Airflow Appliance Repair Customer Service Phone, Email, Contacts

Airflow Appliance Repair
reviews & complaints

Learn how the rating is calculated

5.0 4 Reviews

Airflow Appliance Repair Complaints Summary

4 Resolved
0 Unresolved
Our verdict: With Airflow Appliance Repair's perfect complaints resolution rate, you can expect exemplary service. However, it's beneficial to read beyond the numbers. Explore detailed customer reviews to understand the context behind their success. Familiarize yourself with the full range of services offered by Airflow Appliance Repair and prepare clear communication for any interactions. Keeping a personal record of your dealings will help you navigate their services effectively and ensure your satisfaction with their performance.
Verify
Is this your company? Claim it and get a lot of features. Read more
Get notifications about new complaints and reviews of Airflow Appliance Repair. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Airflow Appliance Repair reviews & complaints 4

Sort by:

Newest Airflow Appliance Repair reviews & complaints

ComplaintsBoard
G
11:59 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Airflow Appliance Repair Poor Service

DO NOT DO BUSINESS WITH THESE PEOPLE. We called them out to diagnose and repair our GE refrigerator. Over the course of 1 1/2 years they were out numerous times. Each time they came out a different part was replaced and we were told the problem was fixed. After spending $1500 and still having the same problem we called GE who sent out a factory technician. He found numerous problems with the work that had been done including spliced wiring and a hole burned in the freezer door seal where a heat gun had been used to try and reshape it so it would seal properly. Everything was repaired by GE and the refrigerator works perfectly. While the GE repairman was working on the refrigerator I called Airflow and asked them to at least pay for the $219.99 labor charge I was having to pay GE. I didn't ask them to pay for any of the parts that GE had to replace. They told me to have the technician write down everything he was doing and for me to fax it to them. As the GE technician was working, I wrote down everything he told me he was doing and why he was doing it. I faxed this and the receipt for GE's charges along with copies of Airflow's receipts and the dates they were at my house. I called every couple of weeks for 2 months and there was always an excuse why they hadn't made a decision on my refund. Then they said they couldn't find all the stuff I had faxed to them and could I send it again. Now it's 2 weeks later and I just got the call that they are not going to pay the $219.99 I paid GE for labor. They said they talked to their repairman, who worked on my refrigerator, and he said he didn't do anything wrong. They also said that the information they requested me to get from the GE technician wasn't written by him so it wasn't relevant. They got $1500 of my money and didn't fix a thing. Then, they didn't have the decency to refund $219.99 for all my trouble. I see by my search on the internet that I am not the only one who has had problems with these people. Too bad they are still in business.

Read full review of Airflow Appliance Repair and 3 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
J
J
Johnny Xiong
, US
Aug 13, 2015 4:15 pm EDT

You are exactly right about "DO NOT DO BUSINESS WITH THESE PEOPLE" or Airflow Appliance Repair. The receptionist that I spoke to is very disrespectful, I asked to speak to the Manager and she just hangup the phone on me and we are schoolsFirst Federal Credit Union. The receptionist did a very poor job and in need of professional training. Management if you see this comment please reach out to me at [protected], Johnny.

Thank you

F
F
fighter8351
Van Nuys, US
Jan 11, 2010 10:48 am EST

Got my washer repaired. The technician was very proffecional and was able to fix my washer the very same day. Will use this company in the future.

J
J
Jodi Svec
Van Nuys, US
Dec 31, 2014 4:30 pm EST

Mr Dudley,
I do apologize for the problems you had with the company, and for the fact that you were not satisfied this time with the service you received.
Sadly, you have been a long time customer, since 2012, and its unfortunate we were not able to make you happy with the outcome this time on your refrigerator.
It does appear however it was usually a span of months between visits with the technicians here in the company, and one would only assume if there were issues with what we did for you a call back would have been made immediately, and not almost a year later.
Our technicians are human, and do make errors, and usually we are happy to issue refunds to customers if we have made a mistake. We did ask for proof from GE that what we did was not correct and we received nothing from them in return. Management does evaluate the technician's work and service and we are happy to reciprocate if we are in error. This was never proven and thus that is the reason no refund was ever issued to you.
We have been in business over 40 years and we do take customer complaints very seriously. And yes, on the internet you will see there have been some complaints as with most companies now a days who advertise on the internet. Unfortunately it is the nature of the business. We would like to try and reach an amicable agreement so please if you are able to get us the necessary documentation we asked for I would be happy to go to management for you to see what type of compensation I am able to get.
Again I sincerely apologize for the problems
Regards

ComplaintsBoard
D
7:26 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Airflow Appliance Repair Repair Service Viking Range

Got name from Yellow Book, first mistake-big mistake. Was told over the phone there would be fee for service call that would be deducted from bill if accepted their estimate and they completed the work. They KNEW ahead what the problem with the oven was and came without igniters which should have been standard (I have since checked many other companies). THEN he needed my credit card # in order (he said) to pick up the parts and come back the next day. He charged $269 to the card and would get the $149 labor payment when he installed. He had arrived hours late and I was missing another appointment so I (stupidly) went along with his plan even when he couldn't explain to me how his labor charge was derived at and where was the service call fee deduction. Bottom line, next day late again, said he installed two of 3 igniters but "my oven doesn't work any more--there's no power and you will have to call a handyman or electrician." I said that I called an appliance repair specialist and he made matters much worse (all I had before was slow starting gas ovens and now I have no cooktop, ovens NOTHING). Basically he said (and his manager DANNY confirmed on the phone when I tried to appeal to the "corporate" side of this independent contractor in an unmarked truck who ran off with my credit card #) that I was just plain out of luck on this. Not their fault or responsibility and yes, they would be charging me anyway! I will be filing fraud charges with CITI Bank

Read full review of Airflow Appliance Repair
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
J
1:53 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Airflow Appliance Repair Repair did not work

Received estimate to repair clothes washer for $244.07. Parts installed. Washer still broken. Company says it will take another $250 to repair. Decline additional work and asked that they retrieve their parts from washer which did not fix the problem. Contacted main office and asked to speak with owner. Never received a call back. Called again and asked to speak with office manager. Never received a call back. Called a third time because repairman said it was out of his hands. Never received a call back to resolve the issue. I later found out manager is Danny Zusman. If I had know what the real problems were and received an accurate estimate of $500 I would have declined the repair and bought a new washer for $435. Airflow used an old technique of fixing the wrong problem then saying it will cost more to repair the real problem knowing full well it would be cheaper to buy new.

Read full review of Airflow Appliance Repair and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
R
R
reviewsmatter
Costa Mesa, US
Sep 15, 2011 6:09 pm EDT

DO NOT HIRE THESE PEOPLE! They lie every step of the way. They overcharge, they miss appointments, they do not return your appliance and complaints do not help at all. I would NEVER have hired these people but my 83 year old father did and I am going to make sure everyone with a computer knows what swindlers these people are. At this point they have told my dad THEY CAN"T FIND HIS APPLIANCE. It was supposed to be returned, fixed yesterday. My dad called and was told it was fixed but their delivery truck broke so they can't return it yet. My dad said he would pick it up and then they changed their story to a ridiculously feeble "we can't find it". So at this point my dad is out an appliance. DO NOT HIRE THEM.

ComplaintsBoard
V
12:00 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Airflow Appliance Repair Bad service!

The rep that came to my house was very rude. I paid for the service call and never received a quote for the job. Basically paid for a rep to come to my house to tell me what might be the problem in a very unfriendly manner. Good luck to anyone that uses Americas same day service, Very Unprofessional.

Read full review of Airflow Appliance Repair and 11 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
11 comments
Add a comment
H
H
HappyCustomersExist
Los Angeles, US
Aug 05, 2011 2:04 am EDT

I've been using Airflow for many years now and has always been provided a solid service and repair. Their technicians are always knowledgeable and professional and if a difficult appliance problem presents itself it's always solved. I thought I woul write a few positive words about this great company because it seems like everyone only finds time to complain and take good things that happen to us for granted. Thank you Airflow for always being there for me - late nights, early mornings. Thank you for accomodating my busy schedule and taking care of all my appliances I would not be able to survive without :)

J
J
Jerra Morris
Orange, US
May 29, 2011 7:39 pm EDT

I couldn't agree more with the previous posts. We had a problem with our Sub-Zero Freezer and Wine Cooler, and I wish I had read the reviews/complaints against Airflow before scheduling multiple visits. Airflow was consistently late to every scheduled appointment, and we had a total of 5 visits from their technicians. The first technician who repaired our Freezer had been to our home before and to be fair I have to say he was competent and professional. Our Freezer was repaired, although each time they were late for their appointments, and I had to reschedule due to other commitments several times. The first technician could not figure out the problem with the wine cooler, so he suggested having their expert come over to assess the situation. When the expert arrived he diagnosed it as needing Frion and on another trip, told us he had repaired the wine cooler. Within an hour of his departure the cooler started making horrible noises and stopped cooling altogether, so I called Airflow to notify them and they scheduled another visit. The next visit he was once again LATE and I had to leave the house, so I called them to notify them that I had another appointment. During my call to Airflow 20 minutes after their scheduled window time they advised me that the technician was "walking up to our door" and "what did I want them to do?" The manager was not at all apologetic for once again being later than promised ("we were only 20 minutes late"), so I canceled the visit and stopped payment on my check, notifying them that I had done so. Subsequently i hired Box Appliance Service, a factory authorized representative for Sub-Zero, and they took care of the refrigerator without a problem. I strongly advise the public not to use Airflow Appliance, who may be using other names in their advertisements. Last week I received a letter from "Danny Z", General Manager of Airflow, with a strongly worded collection request, so I decided to do a bit of research online to see if there were any complaints against their company. What a treasure trove of complaints! I guess I'm not alone. It's a shame something can't be done about these disreputable businesses.

T
T
Todd Fuller
West Hills, US
Sep 28, 2010 7:33 pm EDT

Complete con artists. I needed someone to install new hinges on my oven door. They sent a 'repairman' who said he'd have to take the door and the hinges I had bought back to their shop. He charged $50 for this. He said they'd call later that day with the estimate for the work. He accidentally left his 'tool kit' at my house. When I picked it up to put it by the door I noticed it was very light for a repairman's bag. Looked inside and there was a roll of tape, a screwdriver and something else. In other words, this guy wasn't a repairman at all, just part of the con. When they didn't call me that day I called them. Got a serious runaround on the phone. Smelled fishy. So I went to their 'shop' and found it wasn't a repair shop at all. Just four indifferent knuckleheads working a phone bank and texting their friends. My guess is they shop the work out to others and pad the bill. DO NOT HIRE THESE GUYS. I took my hinges and the oven door elsewhere and got them installed the next day. The $50 was the price of learning that Airflow Appliance Repair is a con job.

S
S
Superman 42
Brea, US
Sep 16, 2010 5:11 pm EDT

These guys are a terrible! they put in a new ice make after three service calls trying to fix the icemaker, and finally put in a new Chinese made icemaker in my Subzero, that only lasted 90 days. We called to have them replace under the 1 year warranty, and they said they no longer have a 1 year warranty on those products, and we would have to buy a whole new ice maker. that may be correct that I may need a new icemaker, but I will have a reputable company do the work with Subzero parts that have a 5 year warranty standard.

S
S
Shirley Ann
Huntington Beach, US
Jul 04, 2010 2:02 am EDT
Verified customer This comment was posted by a verified customer. Learn more

They ripped me off and never fixed my washer. They just kept hitting me up for more money until I gave up.

My washer was not spinning. The repair guy promised he could fix it for $189.00.

When it still didn't work, he wanted another $86.00 to replace a bolt.

It still didn't work. So he said it was the timer and wanted $28.00.

It still didn't work and he hit me up for more money and I told him to forget it.

Sad thing was my washer still did not work and I was out all that money. He ran the credit card transaction each time before doing the work. So he obviously was planning to rip me off.

B
B
Bryan Z
San Pedro, US
Mar 30, 2010 6:50 am EDT
Verified customer This comment was posted by a verified customer. Learn more

BIGGEST CROOKS IN THE APPLIANCE REPAIR INDUSTRY IN THE HISTORY OF MANKIND!

On March 23, 2010, a service repairman came to my home to take a look at my Whirlpool Refrigerator that was no longer cold. After inspection, he told me that I needed to replace the starter. He said he didn’t have the exact part number, but he had something better that would work. He said it was going to cost $245.00 for the part and $55.00 for labor. It seemed a little steep, but I accepted due to the fact my family and I were going on three days without a refrigerator. The repairman finished the job inside of 15 minutes.

After he left, I looked on line for the parts that I thought he replaced. Starters cost around $50.00. This concerned me. Before I assumed the repairman took advantage of my ignorance and anxiousness to repair the refrigerator, I called Airflow Appliance Repair to ask them about the charge. I talked to an operator who said that a manager would get back to me the next day.

The next day Danny Zusman ( the manager) and I talked. He told me that I agreed to the contract and authorized the repairman to do the work. I told him regardless of what I authorized, now, after doing some research, I have found that the repairman charged me approximately $200.00 more than other retailers. Danny’s reply was that I should have looked and compared prices before hiring Airflow Appliance to do the work. I told him regardless of what I should have done, now that I have found that starters run around $50.00, and that his repairman charged me $250.00, I wanted to talk to him directly to see what could be done before I give him and his company bad press. Again, he repeated himself and stated that I should have done comparison shopping. He said that when you shop for a car or TV prices margins vary between businesses. I told him that I didn’t care about the price differences for anything else but what I was charged for a starter. I asked him how much do they cost them at wholesale. He declined to answer that. He told me prices vary and added that starters run from $10.00 all the way up to $300.00. I told him that for the life of me I did not see anything out there for $300.00. I added that if he could send me a link on line that proved what he was saying as true, I’d give him $1000.00. He said that he didn’t have time. “It would take you two minutes of your time, “ I said! “Obviously you know of a place that retails starters for $300.00. You mean to tell me that two minutes isn’t worth $1000.00 to you?! You must be a millionaire if that’s the case. Are you a millionaire, ” I asked? He didn’t respond to that, but at some point in the conversation he told me that the service repairman only charged me $55.00 when they usually charge $150 and also that I wasn’t charged any tax. I guess that labor rate fluctuates according to how much they feel they can gouge the customer. I asked if he had a boss. He said that he did. I told him if I was his boss I’d fire him. I asked Danny, who is identified as the “manager, ” if I could contact his boss. He said, “I am as high as it goes.” “You’re as high as it goes, “ I asked? “I’m as high as it goes, ” he repeated. “That’s right, you are high, ” I retorted. I told him that I’d find out who his boss was and that he should have a nice rest of his day, while he could. We then both said good bye and hung up.

Throughout the conversation/argument, Mr. Danny Zusman acted like this was my fault. I signed the contract, hired the repairman after I was told how much it was going to cost, and paid the money. He’s right. I am at fault for hoping that I was not getting taken advantage of. I had three things going against me that day. A repairman that wanted to gouge me with either over priced parts and/or over priced labor, a huge need to get the refrigerator that had been inoperable for three days to get fixed, and my lack of knowledge when it came to refrigerator parts. Oh, there was one more thing working against me; a company who the repairman works for that supports this kind of unethical business practice.

I was unable to find the “owner” of the Airflow Appliance Repair, and only found Mr. Danny Zusman’s name as the manager and contact source for the Airflow Appliance Repair main office on the Better Business Bureau’s website. They were rated a B to my surprise! A “B”?! Unbelievable. I find it hard to believe that this company actually has treated enough people fairly to earn that B. I find it more plausible that most people don’t have a clue that they have been taken advantage of. I wouldn’t have known it if I didn’t do my research after the service call. I did though, and found out the hard way. I should have done the research, then hired someone. After all, whoever comes out pretty much knows they have you because they are going to charge you for going out there anyway. Who wants to pay for just a diagnosis?

After more research, I’m running out of steam now and ready to wrap this up, the part that the service repairman used was not what he took out of the refrigerator. He removed a run capacitor that runs for $36.25 at Sear Parts Direct online, and a starter that costs $58.42 at Sears Parts Direct. That total came to $94.67 and they were the most expensive that I found. Instead, the repairman installed a device called a Relay Overload Start Capacitor Combination/3 n’ 1 Start made by Supco. I tried contacting Supco via phone and email through their website and have not heard back from them concerning the price of their product. I doubt it retails for over $100.00. After waiting until Monday to contact Supco, I received an email from them stating that they have suppliers and evidently don’t sell direct to the general public. So I called Johnston Supply in Long Beach and gave them the description of the part and the model number RCO410. The price they gave me was $13.00!

I really hope by posting this letter that I help keep people from making the same mistake that I made.

K
K
kolbkolb
Loma Linda, US
Sep 02, 2009 8:15 pm EDT

Tech spent 4 days and over 18 hours trying to fix our AC. I brought in a new company and they fixed it in 1 hour! I continually throughout the 4 days called to speak with the manager, and was greeted by rude receptionists, and the manager never returned phone calls until the end of the day. They continued to send the same tech who did not know what was going on, and denied my requests for a new tech, or additional techs. In the end the AC was not fixed, yet I was still charged a parts fee and service fee. This company never made any attempt to make better what they did wrong.

N
N
Not one to normally complain
, US
Jul 27, 2009 11:08 pm EDT

I had a rep come and charge me for repairing my refrigerator before giving an estimate. It wasn't professionally done, sorry to say. I was shocked at the charge and then it ended up not being fixed after all and I had to have him come back. This time there was no charge, but now I have the exact opposite problem with the fridge being too warm and need to have him come back. I made an appointment for a technician to come today, but no one ever showed up. I'm getting very frustrated with this company and wish I hadn't called them in the first place.

A
A
airflowsucks
Irvine, US
Jul 14, 2009 1:49 pm EDT

same thing. washing machine broke 2 days after repair. repairman came out 4 times and is unable to f ix the problem. refuses to refund money.

W
W
wolfwatcher
, US
May 05, 2009 10:15 pm EDT

Very unprofessional, poor workmanship. Showed up late for repair. Washing machine broke again - exactly the same problem - on the last day of the warranty - and they WOULD NOT HONOR THE WARRANTY. Insisted they would charge again. Do NOT use this company...they are a ripoff!

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Airflow Appliance Repair customer service

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Airflow Appliance Repair?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Airflow Appliance Repair Customer Service. Initial Airflow Appliance Repair complaints should be directed to their team directly. You can find contact details for Airflow Appliance Repair above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Airflow Appliance Repair. Discuss the issues you have had with Airflow Appliance Repair and work with their customer service team to find a resolution.