Aircell Mobile Internet / delay in activating 1month net pack

Am a pre-paid customer with mobile number [protected] in kollam district, kerala state and a regular user of aircel mobile internet packs. i put a 1month pack on 12th november 2012 and got sms showing activation of the pack. but after using internet for 1hr only i noticed that still money is reducing from my account balance. I tried the whole day to bring this in to your customer care but failed. still my problem continuing and not connecting to the customer care. this is a regular complaint regarding your customer care services. What should i do? The next day also i tried call but not getting your customer care. Please do the needful.

Thanking You

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