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Aircel Prepaid / cut money and activate vale added service without inform

1 India

I don't know how it is possible that I press "9" and after that "*" without my knowledge what your customer care executive (biswanath) says to me.

I seems this is a style to cut money from your customer illegally.

Kolkata team not help about this matter. they want to say I am the culprit.

I am going to lodge a complaint against it either wise your gye's will do this many many times.

And we are be the sufferer.

Utpal datta
On mon, 15 feb 2010 19:03:42 +0530 wrote
>

Dear sir,


>thank you for writing to us.

>as per our conversation, your concern has been forwarded to the concerned department for actioning and they shall get in touch with you shortly as per the requirement mentioned in your mail.

Should you require any further assistance, please:


>call us at: [protected]/121

Or
>e-mail us at: care. wb@aircel.co.in

Yours sincerely,
>care wb team.
>customer correspondence - west bengal
>dishnet wireless limited-aircel.
From: utpal datta [utpalcalcutta@rediffmail.com]
>sent: monday, february 15, 2010 9:44 am
>to: care wb
>cc: appellate. wb; nodalofficer. wb
>subject: re: closing response from care wb team.
>
>
Dear manager,
>what request not done by me why I have to paid for that?
>this is not clear to me.
>I want return back the amount what was deduct from my account.
>also noted that today morning (15/02/2010) at 9 am. one of your customer care call come to me I close that call immediately
>but withen no time there are a sm's come to be to shows that 10 rupees deduct from your account for subscribe lkd. I dont know what is lkd.
>
>how this services are activate with out customer request? is this your profession /style to snatching amount from customer account.
>please reply me urgent.
>after your reply I have to lodge a complant at my local police station against this type of 420 cases.
>your customer care department not for solvingcustomer problem they are only to createproblem & snatching money from the customer.
>
>I want best reply from your side. as soon as possible, because after that I have to do some legal action against these types of illegal action.
>
>regards.
>
>utpal datta.
>
>on fri, 12 feb 2010 17:34:33 +0530 wrote
>
>

>

Dear sir,

>
>

Thank you for writing to us.

>
>

As per your mail, we would like to confirm it with you that your dialler tune was active on 08-jan-10 & there was no balance deduction for 7 days as a trial offer. as the dialler tune was still active even after 7 days thereafter renewal charges were deducted for the time the service was active against your number.

>
>

For deactivation of dialler tune you may send sms to 5800000, sms keyword is "dtdact".

>
>

We hope the information provided to you was up to your satisfaction.

>
>

It is our privilege to have you as our valued customer & would like to thank you for your continued patronage.

>
>

We look forward to a long and fruitful association with you.

>
>

Should you require any further assistance, please:

>
>

Call us at: [protected]/121

>

Or
>e-mail us at: care. wb@aircel.co.in

>
>

Yours sincerely,
>care wb team.
>customer correspondence - west bengal
>dishnet wireless limited-aircel.

>

>

>from: utpal datta [utpalcalcutta@rediffmail.com]
>sent: sunday, february 07, 2010 11:29 pm
>to: care wb
>subject: appellate. wb@aircel.co.in, nodalofficer. wb@aircel.co.in
>
>

>
>
Dear,
>
I am utpal datta one of your consumer with no. of [protected].

>
Last 15 jan one dialer tone is activated in my number. I was fully unknown with

>
That. this is my personnel no. and only used by me. so this is impossible to request for a dialer tone.

>
For this your team also deduct 7 rupees per week since then.in that time I want to talk with customercare manager but your executives are ask for hold to me but after some while line was disconnected many times.

>

>

>
I don't know how this types of mishap and malfunction can happend this types of big networking/communication company. I want the total value of money which were deduct from my account since last 15 th jan'10. otherwise I have to go at consumer forum and media bench to solve this problem in front of other customer by visualising this matter.

>
I also want that a necessary action to be taken against that fellow for this irresponsible work.

>

>

>
Regards

>

>

>
Utpal datta.

>

>

>
My another no is [protected].

>

>

>

>

>

>
>

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