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4.3 1376 Reviews

Airbnb Complaints Summary

6 Resolved
219 Unresolved
Our verdict: If considering services from Airbnb with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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D
7:21 am EDT

Airbnb unfair refund policies

I cancelled my Airbnb booking 16 days prior to the check-in date. The host had a "strict" refund policy which only entitled me to 50% refund on the entire booking. This refund policy does not compare to what other accomodation providers offer in their refund policies. I urge all Airbnb users to read the refund policies carefully before booking as it could lead to a huge loss of money if you have to make any changes.

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10:09 am EDT
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Airbnb refund shortfal

I booked at place at Airbnb website on March 9, 18 at around 10 pm. I am a Canadian resident and my visa card is in Canadian dollar currency. I paid $1, 234 US dollars equivalent to CAN$1, 633.
The day after, I received an unapologetic text from the host stating that she had "forgotten" that the property was already rented and so a refund would be issued. I received a refund of $1, 234 US Dollars. However, when converted to Canadian Dollars I had a shortfall of CAN$92. Presumably, the credit card company used a different exchange rate for the refund generating the shortfall.
I e-mailed the host and she said that was not her issue. I then called Airbnb. After waiting on hold for about 20 mins, the customer service representative explained that they had no control over the exchange rate and that there was nothing that they could do. She suggested I contacted my bank as the shortfall was not their issue. I understood that Airbnb had no control over the exchange rate. However, I did explain that their host's negligence in cancelling the reservation for no reason had caused me to lose money. Had their host not canceled, I would have not lost the money.
As their Airbnb's wrongdoing caused me to suffer damages, I indicated that I should be compensated the CAN$92. They laughed it off and repeatedly denied that they had anything to do with my loss.
I asked whether there was an official complaint process so I could be compensated and they said they did not. No solution was offered, no one sympathized with my situation and no responsibility or assumed.

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J
11:47 am EST
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Airbnb cancellation and refund

I made a reservation through Airbnb for this coming August to Iceland. We paid half of the bill for $905, and the following morning I received a text from the host informing me her place was already booked and she apparently did not block it properly. I immediately called Airbnb, explained the situation and told them to cancel it and not process my deposit. The host also called them and explained what happened. Later in the day I called again as my deposit was still in pending and had not heard back from them. Of course I got another person, said she saw the comments and it would certainly be resolved. This morning I checked my checking account and, voila, they processed it. Called again, got another person who, thank God, resolved it in 5 minutes. She said all she had to do there on their end was cancel it. Now why couldn't they do that yesterday? Now, as we are a retired couple, we have to hold back on a few payments until the refund hits our bank, and that may take up to 15 business days. There is absolutely no way to email a complaint to the main office.

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C
7:12 am EDT

Airbnb airbnb

I booked a room for one night in Boston on Newbury Street. The title said self check in at any time. The ad had said check in at 3. When I submitted my booking a list of different time options appeared starting in the morning to afternoon because the owner allows additional check-ins, and would have to first confirm it. So I checked a time for the morning. An automatic message got a message from Airbnb had said that said the owner will have to approve before it is confirmed. a couple minutes later I got an email stating that it was confirmed. I show up to the walk up townhouse and call the owner. He says that it's not available. I tell him about the message on Airbnb and confirmed email. He says that it was an automated confirmation and he cannot honor it's because there's a guest in there until noon. I called Airbnb and I was on the phone with them for an hour at first they were trying to find an additional Hotel they said that they would pay for it. Then they came back and said I would have to pay for it and they would reimburse me. However I didn't have that kind of money so I was pushing for them she find something else. Well the short of it is they didn't reimburse me for the room in Boston. Nor did they put me in a hotel. They literally left me stranded. I've contacted them a handful of times within two hours. Their response was that the owner listed the check in at 3 p.m. and even though the title says you can check in at any time is meant to say after 3 p.m. I told him about how it gave me different options to choose my check in in that I would receive a confirmation email if you proved it which I did. They said to send me that confirmation and I did. However I never got the refund. Then I got an email from the guy who originally said he would refund me and he said he that he made a mistake. he meant to send that email to somebody else. Airbnb said that they have to honor the man's request that I don't get a reimbursement. I have sent emails and I've called the hotline and the case supervisor will not contact me back. It's been 2 weeks now

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S
9:01 am EDT

Airbnb customer support didn't do anything about rat living inside the airbnb reservation

I made a reservation through airbnb for 2months. After i get into apartment, there was smell inside apartment which makes it impossible to live there. I created a support ticket for it and provided some videos regarding sth like a rat living inside ceilings and walls which causes smell and noise.

Despite all the videos i have provided airbnb support just didnt approve my refund for the apartment. (Also the host just didnt return to any of my messages and calls)

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5:07 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Airbnb use of apartment building for airbnb

A resident of a 22 unit apartment building is running an Airbnb. The tenants in the building have been told it is a secure building. The Airbnb hostess is giving out keys to her Airbnb clients. The other occupants of the building are a vulnerable population. There are 5 residents with mental impairment's. In three cases the parents of these conditions have purchased apartments for them so they can live independently and still have security. The rest of the other residents are elderly. The oldest is 97. Most of the residents are in their 70's and 80's. The information on the Airbnb site shows 35 reviews. The review may represent two occupants. The reuslt is 35-70 or more unknown individuals have had access to the building. They have keys and may go anywhere into the common spaces. The elderly residents just see an unknown person in their "secure" building.
We request that the Airbnb remove Lori Allen at 720 Kellogg Ave. Ames, IA from their list of approved sites and take down her information on the internet/

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A
6:10 pm EDT

Airbnb no refund after canceling because the garden was damaged by landslide

I booked Villa Elena in Odessa Ukraine to stay one week in August 2017. As we were there, we relised that the garden of the house was demaged by landslide. There was no access from frontside of the house. The street does not exist because street was also landslided. It is danger to stay in this house that at next landslide the house will be demaged. All houses on same street were demaged. https://youtu.be/iPHclWbrg8U
https://youtu.be/LWNm2Sx4OpE
Indoor pool was also not available to use. On photos on Airbnb was everything ok.
I canceled in the first 24 hours and refunded also the rest of money 800 Swiss francs. Refund was not accepted by Airbnb.

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L
9:02 pm EDT

Airbnb lack of refund

We booked 5 nights ($4200) at a home in NYC https://www.airbnb.com/rooms/20775593
for a vacation over 2 months in the future. Within 1 hour of booking, we realized we had made a mistake (house only had 1 restroom and we were a family of 7). I immediately contacted the owner and Airbnb. After numerous emails and phone calls, they still kept over $1000.
Robert is a bad person who does not care about anyone. Do not rent this home. Further, Airbnb can and will do nothing to help you.

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S
6:23 pm EDT

Airbnb airbnb cancellation policy

I have done a reservation via airbnb to expend 5 days in SF . I booked it on June 9 2017 and I was traveling to Miami to get there .
I have asked the host to get instructions to access the place since I never been there before . she never respond to it .
when I arrived there the host sent me a message and ask me to lie to the security people and pretend I was her uncle to have access to the apartment I had reserved at airbnb ...
the host never told me about that until I get there ...I decided to leave the place and cancel my reservation ...the ad also was misleading ...but the host set me up with the cancelation policy and is retaining my funds .
I have escalated the issue to Airbnb and so far but Airbnb is not helpig me at all .
does Airbnb support this kind of activities ?
is it legal to ask people to lie to access places where Airbnb is not allowed to operate ?
why Airbnb does not allow people like me that refuse to misrepresent themselves to cancel their reservations on those cases ?

I need to get this straight ...I guess there is a confusion about been disruptive and act illegally ...so I hope someone needs to clarify that for me ..
Thanks

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7:13 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Airbnb payment not received

1 I am an active cost member of Airbnb since April 2017. I have 2 properties for rent in the listings of AirBnb . One is in Islamabad and Murree, Pakistan. Out of these one four-bedroom apartment in Islamabad. This apartment was booked by AirBnb for their client from 13-22 of April 2017, When these guests checked in, Airbnb informed me that after deducting their commission they have transferred $ 837 in my account on 14 April 2007. Upon my inquiry these guests confirmed that they have made the payment to Airbnb. They stayed for 10 days and left in time without any complaints or reservations.

2. On 14 to April 2017 I checked my account with Airbnb and found the transaction in order showing that $ 837 have been transferred in my account with Payoneer. (Copy of account statement attached). However, when I checked from my account in Payoneer (Copy attached), this money was never transferred. I kept on checking this account but when I found out that even after 5 months this amount was never transferred in my account. I repeatedly tried to contact them but they have made the system of complaints so difficult and complicated that I could not even report this deficiency in 5 months. Anyway, after a lot of research I finally managed to report this matter to Airbnb who promised that they will resolve the matter in 24 hours. Ever since I've been trying to contact them again but they always leave a message for me that the issue is being resolved ( a copy of the response is also attached for your reference).

3. In view of the situation explained above, you are requested to help me in:-

a) Recovery of my dues, i, e $870 from Airbnb.
b) This company which is registered in United States of America and doing business globally should also be penalized for such missdoings.
c) I may also be paid compensation for the mental torture which I have been suffering for the last so many months.
d) Airbnb should also be advised to make their complaint system easy comprehensible for their clients and respond quickly and efficiently when they receive complaints basically related to money matters.

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Update by Shahrukh Lodhi
Sep 10, 2017 7:38 am EDT

I have downloaded my monthly account statements of April May and June 2017. The statement of April shows deposit /credit of $873. Where has this money gone I do not know?

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G
3:08 am EDT

Airbnb terrible service

I booked a three-night stay in Berlin for our honeymoon. However, it was cancelled by the owner stating that we weren't too trustful to let us it. That was very strange to hear counting that we have never been to Berlin. Oh well, we booked another place and everything went well. Our next stop was Bern. I received an email that the apartment was no longer available.

Airbnb, what's wrong with the information you provide? Maybe you start monitoring people who use your service for getting money?
If they don't own the property anymore, maybe they should notify you or maybe once some months you will call them to be sure?
I guess you just don't care.

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S
6:27 am EDT

Airbnb talk less and act more

Their idea is fine, but the realization is bad. I have never experienced worse customer service. What they say sound nice, but when it comes to a problem resolution they become rude for no reason. And they are absolutely useless and not helpful at all. Talk less and act more, guys, and take responsibility if issues arise. Till then your sweet talks will not be interesting to people.

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3:04 pm EDT

Airbnb payment methods

I will NEVER book with Airbnb again!
They are not the accommodations business they are in the banking business!
They charge your CC for the full amounts at the time of booking a full (4) months before I even step onto the property.
So they are making $$ on my $$ like a bank would do.
This is still with the option to cancel (5) days before the stay
I can call ANY hotel for nay city and just HOLD the reservation and they will NOT charge my CC until I actually step foot in the hotel.

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V
2:39 pm EDT

Airbnb 1 - unfair cancellation policy, 2 - untrustworthy lodging offering

I had a terrible experience with Airbnb:
1 - In March you confirmed reservation for September 20 - 25, in Berlin, for three persons: myself, my wife and our grandaughter. It was paid March 6. Code D8QP3A.
2 - On August 13 you notified me the reservation was cancelled - 5 months later.
You offered full reibursement - of course - for the exact amount of money and your "offer" to locate similar accomodations. This is not fair, as you should reimburse "in kind" and not just money. At this moment, 5 month later, it is natural that the availability is scarse and the prices are higher. What the client wants is a lodging in same area of town, in similar conditions. The money is not all.
Reservations are now critiacal in Berlin for Sept 20 - 25 because of the Berlin Marathon and the german General Elections. That's why I booked in March, 5 months ago ! (I am running the Marathon).
3 - Upon being cancelled, I booked a new Airbnb option (Beautiful Apartment in Berlin, host Ana) but was rejected within a few hours for "non-availability".
4 - When I searched your web-page again, my third try with Airbnb, I found the same apartment being offered (Beautiful Apartment in Berlin, host Ana), which was rejected to me as "non- available" the day before. The option was open and eligible to register and book.
Consequently, I re-rebooked that same apartment, hoping it had been a communications error before. But no, the reply came today: "non- available".
5 - I lost total confidence in Airbnb.
I booked at a regular hotel today, the Ellington Hotel, Berlin, for the same dates confirmed originally by Airbnb : Sept 20 - 25. It was done in the name of my wife, Ines Balze, me, and our grandauther.
Costs in Euros:
Ellington Hotel 992
Original payment to Airbnb 728
Difference 264

It is fair that Airbnb reimburses me for the Euros 264.
Thank you
Victor Recart

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Carlos Martin
, CN
Sep 08, 2017 5:00 pm EDT
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Is there any platform of people cheated.by airbnb? I was twice in the same trip in China.

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M
9:24 am EDT

Airbnb no place to park - unable to check in

08/11/17 Booked Airbnb “Riviera Maya Haciendas” and received a confirmation. This listing is included, and shows amenities including – Free Parking on Premises, note that the option Free Parkin on Street is lined out, and unavailable. This shows that the owner clearly intended to represent parking on their property, not on the street.
8/12/17 11:06 am. Received a message from Lara via Airbnb. She was welcoming us and providing confirmation of our expected arrival, and directions to the property.
8/12/17 3:45 pm We arrive at the property, and realize that there are signs indicating that parking is only for residents. We assumed that we would be included in this, and contact Lara to determine which spot we should park in.
Received a text message stating that we were not allowed to use the residence parking, but that we were welcome to park on the street.
We explained that the street has clearly posted no parking signs, and that their listing stated that on-premises parking would be available.
Another text stated ‘I park on the street all the time, don’t worry about it’
Lara said she would be at the property in 15 minutes.
We contacted Airbnb and spoke with an agent named Meaggan. She assured us that she would help us, and that she would call us back within 15 minutes.
We received an email from Meaggan stating that she was unable to reach us. She said that the owner confirmed that parking in the parking lot was only for residents, and that we would need to park on the street. The email also states that Airbnb warned the owner that they would be liable for any tickets or towing.
After 20 minutes, we again called Airbnb and this time spoke with Angelina. She stated that there was absolutely nothing that she could do, since Meaggan had been assigned to this case, and only Meaggan would be able to answer questions about it. Angelina tried calling Meaggan, but did not receive a response. I waited on the phone with her for about 20 minutes. Angelina finally gave up, and said there was nothing she could do, and that I would have to wait for Meaggan to return, since she had been assigned to this case.
After waiting another 30 minutes, we again called Airbnb. This time I requested to speak with a supervisor, and was connected with Tanner. Tanner was quite rude, and again stated that the only one that could help with this case was Meaggan, since she was assigned to it. He absolutely refused to do any more, and said that I would have to wait for her call. I explained that she apparently did not know how to dial a Mexican cell phone, since I had not received any phone calls from Airbnb. He stated that Airbnb is a worldwide organization, and they know how to call Mexico. My guess is that they were trying to dial a landline (prefix +52) instead of a cell phone (prefix 044), but I just couldn’t get him to listen.
Waited for Lara for 2 hours now. Called back Airbnb for the 4th time. This time, we were told right away, that we would be assigned a new case manager, since Meagan was unavailable. We were connected with Acel. Acel looked through the notes left from the other agents and asked if we would like to be booked into another property. We explained that since we were not able to check in to the current property, and since Lara never showed up, we would like something else. We were told that we would have to wait an hour for everything to be set up. I was, of course, not happy with this, but had no choice.
Received a text message from Lara, now 2 ½ hours overdue, stating that she was now at the property, and was surprised not to find us waiting for her. We had driven away from the area.
After an hour we received an email from Acel giving us two options for replacement bookings. We responded that we would accept the second of the two options that were sent, and assumed the matter was nearly resolved.
Another 30 minutes, and a new message from Acel now asked “Who told you that you could only park on the street?” She also states that the property has multiple places to park. And, of course, she states that she is unable to reach us by phone. She does, however confirm that they are trying to dial +52 999 xxx xxxx, which will simply not work, since the +52 prefix is for Mexico landlines, not cell phones. By now we were sitting in the dark near the main highway, and getting quite nervous. It has now been 5 hours since our arrival.
Another call to Airbnb. I’m told that the matter can’t be resolved unless I can receive a phone call on the confirmed number. They apparently are not allowed to dial the number in any other fashion, or call an alternate number. It’s the confirmed number on the account or nothing. I, of course, voiced by objections to this nonsense, since I was clearly on the phone with them. They stubbornly refused to transfer me to Acel, and said that if I was unable to receive her call, there was nothing they could do.
We contacted a hotel via hotels.com and booked a room in Tulum, Mexico (about a 30 minute drive away).
Received a message from Lara at the original property telling us that she had obtained special permission for us to park. However, it was now late, and we arriving at the hotel in Tulum.
Received a message from Acel stating that she was unable to call us, and was now going home for the day.

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Edward Morgan.
, US
Feb 16, 2018 2:54 pm EST

Looks like the problem was in communications via the phones. I had to read through that 3 times to comprehend the details, but you did a good job considering your circumstance. The problem w/cell phones, texting, answering services, etc. is that a lot gets missed along the way. It only serves to complicate things further. Actually, the real problem or subject gets lost because of a that communication stuff.Waaayyyyy to many people involved in what would otherwise be a simplistic matter. Personality traits come into play, misunderstandings, tempers fly, data crucial to a simple conversation gets lots, etc... I was looking for Tanner Hospital complaints, but got your complaint. I wish you well, hope this has worked out for you. I have no idea who Airbnb “Riviera Maya Haciendas” is, but I can clearly see there is a communication problem, mainly technical, but also the people. Many people the world over are going through this type thing all over the planet the past few months.

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P
1:27 pm EDT

Airbnb my personal information may be compromised.

I am absolutely FURIOUS with Airbnb who have made an error with a booking and I am unable to speak to a PERSON to discuss.
The website Help section does not help at all. There is no apparant complaints procedure. They do not allow me to describe my problem and there is no telephone number or email address.

Recently I received emails saying: "A payment method was added to your account. The payment method below was added to your account on Thu, 10 Aug, 2017, 17:31". and another one " Your reservation is confirmed".
I made no such booking and am very worried and upset that my personal information may be compromised. What can I do?

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12:43 pm EDT

Airbnb reservation

Hi Madison, Kevin P or my current case manager,

Thank you for the email.

As I have been calling and writing to Airbnb, where at different points of time I have spoken with several people who handle my case at that moment, I would like to categorically reiterate my situation that would provide a better understanding of the big picture.

I am a graduate student from Tulane School of Public Health and Tropical Medicine, New Orleans, Louisiana. I got accepted to Kirby Internship Program in Oakland, California for a one-month unpaid internship. My internship dates were starting from 07/07/2017 to 08/10/2017. A previous intern named Emily Waterman suggested me to find a place using Airbnb and I started looking for places on Airbnb 2 months in advance of my booking to safely secure a spot. My approach to searching was based on two criteria.

1.) Total number and the kind of reviews listed on the post.
2.) If the host is responsive and if he/she is a super host.

Being a student visiting a new state for the first time brought a vulnerability to the situation. So I was looking for a place which is near my workplace in downtown Oakland, 94612. I found a place in Alameda that I liked and the host was a super host with great reviews. I contacted him and explained the situation (see attached message conversation) and made all the clarification well in advance. He agreed to all my concerns and approved my stay that clearly stated 2 adults (see attached original itinerary). The pictures on the listing looked beautiful and I also asked Jenson, my host, to provide a picture (see attached picture) of the kitchen as I could afford eating out every day.

I landed on 07/07/2017 and I saw some construction work was going on at his apartment and the building. There was long cloth hanging on his balcony and the apartment had several dislocated windows and other displaced hardware which was never shown or described in the listing. As I checked in, the first question he asked me was "What is your Nationality?" which I happily answered. I had no problem with all that and I was willing to happily stay there, appreciating my host. On my first day, I gave him some gifts (green Darjeeling Tea and Twilings tea ) as a gesture of goodwill.

One week smoothly passed and on 07/15/2017, 2.00 pm I returned from Trader's Joe with my groceries, he asked me "when is your brother coming?". I told him that as I mentioned in my messages that he would be joining later on 11th but now he is coming on 07/20/2017. He replied that he wants some more money as my brother is coming. I was shocked to hear that and clarified that I have already made the whole payment for 35 nights that clearly stated two adults. He replied that he made a mistake and now he won't be able to keep two people as he has other offers that are paying him more for this place.

My journey with Airbnb started on 07/15/2017, and my first call was received by Kevin, p. I explained all the facts and my situation and Kevin patiently heard my concerns and assured me to get it resolved. If Airbnb pulls outs the call recording, he clearly stated to me following things:

1.) He will try to contact Jenson and explain to him that without any specific reason or issue raised from the guests he cannot cancel the reservation abruptly in the middle.
2.) He further told me that if Jenson does that he will be penalized and can also be blocked for a specific period for the renting.
3.) To me, he reassured and clearly stated that in these circumstances where you are willing to stay at a place and the host wishes to cancel it, we will provide you a similar accommodation and bear all the transportation charges and no money will be charged out of pocket additional to what you have already paid.

In the evening of 07/15/2017, Jenson came to my room and asked me to leave as soon as possible or provide more money. I tried to get back to Kevin and also emailed him several times ( see previous threads) and had to speak with 7 other representatives (Zach, Marie, Abby, and others) who were not able to directly transfer me to Kevin. I was in a panic situation as I did not know what to do and where to go. Finally, Kevin called at 10.00 pm and offered me several new listings to choose from as clearly stated that your current will not get canceled unless you make a new one and find a place to go. He also reassured that if there is no option for you then we would provide a hotel to stay temporarily.

On 07/16/2017, 5.00 AM, I received a call from Madison who told me that your current reservation has been altered and 16th was my last day. She further provided an option of listings to choose from and a $420 code to use for the payment. She suggested me to make a booking from 16 to 19th waiting for a refund of $933 to get credited. Here, I would like to make clear that I clearly stated that I don't need a refund but a place where I can continue my stay and complete my duration of booking until August 11th. However, she explained to me that as my booking was a business trip alteration could not be made. I booked the cheapest place available so that I can stay longer using the coupon code.

In the morning of 07/16/2017, Jenson came to my room and asked me to leave as soon as possible as a new guest was already booked for that day. He also apologized in the Airbnb message chat (see attached). I was standing outside his house for 3 hours (see pictures) as my check-in time for the new place was 3.00 pm. The pictures clearly show my luggage near his apartment which I had to transport using the elevators alone down to the building.

Currently, I am staying at a new place where several other Airbnb tenants live and share a common bathroom. I had to climb a long stair to the third floor with all my luggage. The host of the new place has stated that she will not allow anyone to check-in after 8.00 pm. My brother is coming on the 21st morning at 1.00 am doing a journey of 30 hours from India (attached itinerary).I have to book a hotel for him for one night as the current place wouldn't allow him inside.

I request Airbnb to investigate and meticulously review my case reading the chat message history with the host, call recordings made during Airbnb conversations, pictures and documents attached understanding the mental and physical stress experienced during this abrupt cancellation. I don't demand any unrealistic compensation from Airbnb but give a permanent place until August 11th, which is similar to my original listing (private bathroom and room for 2 adults) appreciating the location and fundamental amenities. I have been offered a refund of $933 that would be soon credited and I expect Airbnb to add any other difference in cost to make a new booking.

Airbnb has provided a partial refund and no accommodation for this cancellation.

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3:37 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Airbnb bait & switch pricing, vancouver www.airbnb.com/rooms/12755323

We reserved a house in Vancouver using a credit card on AirBnB, when the host cancelled, the credit card was not refunded but was applied to a credit on AirBnB without our assent. When we reserved another house, it was marketed and advertised as $262/night with Instant Booking. (See https://www.airbnb.com/rooms/12755323). In the charges area of the house listing they specified that if you have more than 13 guests there would be a $21 per person additional charge. I was delighted by the price and entered my dates manually without use of the calendar and was instantly booked via Paypal. I had in my mind the $262/night cost promised and marketed. Vulnerable to bait and switch, I quickly booked it while traveling on the road (in a bit of panic about not having housing for a festival my band was performing at in Vancouver) and did not see that the price had been tripled. The AirBnB Customer Service explained that there is a new "feature" on AirBnB for seasonal rates that can change daily, but this feature is only visible if you mouse over the calendar which I did not need to do since I knew my dates. There was NO mention of Seasonal Pricing on the AirBnB site or on the house listing; there was NO note that there were variable rates that applied; there was not note of a new "feature" for pricing; there was ONLY the misleading Instant Booking advertising $262/night. Please advise on any legal recourse, would like the help of an attorney to file complaints where effective.

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L
2:31 am EDT

Airbnb no viable complaints department directly related to company.

The Property owner of 5321 NE Ainsworth St., Portland, Oregon 97218, finds no issue moving away and renting both the small one bedroom house and the ADU ( converted garage) out on Airbnb. That said, it is in violation of the general contract rules that Airbnb outlines. The "property manager", is two squatters living in a tent in the back yard.
I have filed complaint with the city, but the wheels of justice turn slow.
This property has MULTIPLE code, permit, and zoning infractions. It is not permitted by the city of Portland to operate as an Airbnb facility. It has not had the proper safety inspections. It was cited for several electrical code violations today, before the squatters terrified the inspector to leave. I have no idea why law enforcement was not called. These people deficate in a bucket and empty it in the house when they change the sheets.
The home owners are completely unresponsive despite the fact the city has a lein against their house.
It is beyond my imagination why anyone would stay there, or why it has yet to be shut down.
I was told by a city official to file a complaint directly to Airbnb. I have tried. It is a pointless loop of BS.

Your photo file is too small.

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11:01 am EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

Airbnb rent

Ms Dominika Grupka promised me and my familie a great stay in Dubai for which we paid a fortune, the room that was promised was untidy, many things were leaking and the size advertized on Airbnb was false too, myself my mother and father had to squeeze in this room as she had mentioned 3 people can easily stay in the room. Its not only the advertisement but when i went to see her and meet her she completely denied that she is Dominika whereas i had a picture from airbnb of hers, she lied on my face about she not being the person. This dishonesty and fraud is an example of how she is lieing. on further research on her she doesnt have any license to operate as a real estate agent in UAE and she is subleasing and trying to sell properties. Please be beware of this woman Dominika Grupka(German national, 35-39years of age). She has 2 companies named DMG Invest and Digital Rebel online, with no offices in Dubai.

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Airbnb Customer Reviews Overview

Airbnb is a popular online marketplace that connects travelers with local hosts who offer unique accommodations around the world. With over 7 million listings in more than 220 countries and regions, Airbnb has become a go-to platform for travelers seeking affordable and authentic lodging options.

One of the most significant advantages of Airbnb is the variety of accommodations available. From cozy apartments to luxurious villas, treehouses, and even castles, Airbnb has something for everyone. The platform also allows travelers to filter their search results based on their preferences, such as location, price, and amenities.

Another positive aspect of Airbnb is the opportunity to connect with locals. Hosts often provide insider tips on the best places to eat, shop, and explore in their city, making the travel experience more authentic and memorable.

Airbnb also offers a secure and reliable booking process, with a robust review system that allows guests to share their experiences and rate their hosts. This system helps ensure that both hosts and guests are accountable and respectful, creating a safe and welcoming community.

Overall, Airbnb has revolutionized the travel industry by providing affordable and unique accommodations while fostering connections between travelers and locals. With its vast selection of listings, secure booking process, and community-driven approach, Airbnb is a top choice for travelers worldwide.

Airbnb In-depth Review

User Experience:

Website Design and Navigation: Airbnb's website design is clean and intuitive, making it easy to navigate and find what you're looking for. The layout is visually appealing and the search bar is prominently displayed for quick access to listings.

Ease of Booking Process: The booking process on Airbnb is straightforward and user-friendly. With just a few clicks, you can easily select your desired dates, review the listing details, and proceed with the booking.

Search Functionality and Filters: Airbnb's search functionality is robust, allowing users to filter their search results based on various criteria such as location, price range, amenities, and more. This makes it easy to find the perfect accommodation that meets your specific needs.

Mobile App Experience: Airbnb's mobile app provides a seamless experience for users on the go. It offers all the features and functionality of the website, allowing you to search for listings, communicate with hosts, and manage your bookings conveniently from your smartphone.

Accommodation Options:

Variety of Listings: Airbnb offers a wide range of accommodation options, from cozy apartments to luxurious villas and unique stays like treehouses and yurts. There is something to suit every traveler's preferences and budget.

Quality and Accuracy of Descriptions: The descriptions of listings on Airbnb are generally accurate and detailed, providing you with all the necessary information about the property. Hosts are encouraged to be transparent, ensuring that you have a clear understanding of what to expect.

Amenities and Facilities Provided: Airbnb listings often come with a variety of amenities and facilities, such as fully equipped kitchens, Wi-Fi, parking, and more. The amenities are clearly listed, allowing you to choose a property that meets your specific needs.

Availability and Booking Flexibility: Airbnb offers flexible booking options, allowing you to choose from various availability dates and lengths of stay. This flexibility makes it convenient for both short-term and long-term travelers.

Hosts and Guests:

Host Communication and Responsiveness: Airbnb encourages hosts to maintain good communication with guests. Hosts are responsive and readily available to answer any questions or address any concerns you may have before, during, and after your stay.

Guest Reviews and Ratings: Guest reviews and ratings on Airbnb provide valuable insights into the quality of accommodations and the experiences of previous guests. These reviews help you make informed decisions when choosing a listing.

Safety and Security Measures: Airbnb takes safety and security seriously. Hosts are required to verify their identities, and the platform offers safety features such as secure payment processing and a messaging system that allows you to communicate with hosts without sharing personal contact information.

Cancellation Policies: Each listing on Airbnb has its own cancellation policy, which is clearly stated on the listing page. It's important to review the cancellation policy before booking to understand the terms and conditions in case you need to cancel or modify your reservation.

Pricing and Value for Money:

Competitive Pricing: Airbnb offers competitive pricing compared to traditional hotels, often providing more affordable options for travelers. The prices vary depending on the location, type of accommodation, and season.

Additional Fees and Charges: When booking on Airbnb, it's important to be aware of any additional fees and charges that may apply, such as cleaning fees or service fees. These fees are clearly displayed during the booking process.

Discounts and Special Offers: Airbnb occasionally offers discounts and special offers, especially for longer stays or during off-peak seasons. Keep an eye out for these promotions to get the best value for your money.

Value for Money Compared to Hotels: Airbnb often provides better value for money compared to hotels, especially for larger groups or longer stays. With the option to book entire homes or apartments, you can enjoy more space and amenities at a lower cost.

Customer Support:

Availability and Responsiveness: Airbnb's customer support is available 24/7, ensuring that you can reach out for assistance whenever you need it. The support team is responsive and strives to resolve any issues or concerns promptly.

Help Center and FAQ: Airbnb's help center and FAQ section are comprehensive and provide answers to most common questions and concerns. It's a valuable resource for finding information and troubleshooting common issues.

Resolution of Issues and Complaints: In the rare event that you encounter an issue or have a complaint, Airbnb is committed to resolving it fairly and efficiently. They have a dedicated team to handle disputes and ensure that both hosts and guests are satisfied with the outcome.

Support for Hosts and Guests: Airbnb offers support for both hosts and guests throughout the entire booking process. Whether you need assistance with listing your property or have questions about your reservation, Airbnb is there to help.

Trust and Safety:

Verification Process for Hosts and Guests: Airbnb has a verification process in place for both hosts and guests, which helps ensure the safety and security of the community. Hosts are required to provide identification, and guests can also verify their identities for added peace of mind.

Trustworthiness of Reviews and Ratings: Airbnb takes measures to ensure the trustworthiness of reviews and ratings by verifying that they come from genuine guests. This helps you make informed decisions based on reliable feedback from previous guests.

Insurance Coverage and Protection: Airbnb provides Host Guarantee and Host Protection Insurance, offering coverage for certain damages and liabilities. This provides an added layer of protection for both hosts and guests.

Handling of Disputes and Refunds: In the event of a dispute or the need for a refund, Airbnb has a resolution center to help facilitate communication and find a fair resolution. They aim to handle disputes and refunds promptly and fairly.

Community and Social Impact:

Local Community Engagement: Airbnb encourages hosts to engage with the local community and provide recommendations for local attractions, restaurants, and experiences. This helps guests have a more authentic and immersive travel experience.

Sustainability Initiatives: Airbnb is committed to sustainability and has implemented various initiatives to reduce its environmental impact. This includes promoting eco-friendly practices and encouraging hosts to adopt sustainable practices.

Support for Non-Profit Organizations: Airbnb has partnered with various non-profit organizations to support social causes and make a positive impact in communities around the world. Through initiatives like Open Homes, hosts can offer free or discounted stays to those in need.

Cultural Exchange Opportunities: Airbnb provides opportunities for cultural exchange by connecting travelers with local hosts who can share their knowledge, traditions, and customs. This fosters cross-cultural understanding and enriches the travel experience.

Overall Satisfaction:

Overall Rating and Feedback: Overall, Airbnb receives high ratings and positive feedback from users. The platform has revolutionized the way people travel and has become a trusted and popular choice for accommodation worldwide.

Likelihood to Recommend: Based on the positive experiences of many users, Airbnb is highly recommended for those seeking unique and affordable accommodation options. It offers a personalized and memorable travel experience.

Comparison to Competitors: Airbnb stands out among its competitors for its extensive range of listings, user-friendly platform, and commitment to trust, safety, and community engagement. It has set the standard for the sharing economy in the travel industry.

Personal Experience and Recommendations: Personally, I have had great experiences using Airbnb for my travels. I appreciate the variety of accommodation options, the ease of booking, and the opportunity to connect with local hosts. I highly recommend giving Airbnb a try for your next trip.

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3. Writing the Title:
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4. Detailing the Experience:
- Mention key areas such as transactions with the company, steps taken to resolve the issue, the company's response, personal impact of the issue, and nature of the problem.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filling Optional Fields:
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7. Review Before Submission:
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8. Submission Process:
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9. Post-Submission Actions:
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