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AirBNB / fees not reimbursed and you can't contact them

1 San Francisco California United States, United States
Contact information:

On the 17th January 2016, I made an enquiry to book a place for my family of 6 in Hawaii. I didn't hear anything back so the next day at 3.55pm I did an instant booking with Rebecca.S.[censored]asa (Hawaii Dream Realty- Property management). At 6.47pm a text came through saying congratulations your enquiry is now a confirmed booking from the 17th January enquiry. I quickly panicked as now by accident I had booked 2 places! I then cancelled Rebecca's place at 7pm that I had booked that day at 3.55pm. The booking was not until the 27th June so plenty of warning. On the 19th January I looked at my paypal account and saw that they had reimbursed me the $1, 872.00 but kept $1, 457.00 of my money. I can't call or email airbnb...there are no numbers! I tried to email Rebecca but my message bounced back! I need help into how to get my money back! PLEASE, Sheri

Jan 18, 2016

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