Menu
Airbnb Customer Service Phone, Email, Contacts

Airbnb
reviews & complaints

www.airbnb.com
www.airbnb.com

Learn how the rating is calculated

4.3 1376 Reviews

Airbnb Complaints Summary

6 Resolved
219 Unresolved
Our verdict: If considering services from Airbnb with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for Airbnb has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Airbnb. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Airbnb reviews & complaints 244

Filter reviews by rating
5
1140 reviews
4
1 review
3
0 review
2
1 review
1
9 reviews
Sort by:

Newest Airbnb reviews & complaints

ComplaintsBoard
K
3:29 pm EDT

Airbnb airbnb = no guarantee = no piece of mind

As many people have done... I did my research... Decided the area I wanted to stay in... Looked at apartments and booked one several months before my trip.
Then 10 days before my stay... As I am boarding my flight I get a text saying my reservation has been canceled. Airbnb gave me a 10% voucher to offset cost changes... But the problem was that there were no places available in the area I had booked.
I ended up having to book a hotel for $100 more. I asked Airbnb for the $100... You can guess how that went. They take no responsibility for resolving the situation.
So here is what gets me... If I had cancelled I would have lost all my money. If they cancel you just get your money back and your out of a place to stay.
So there is no piece of mind when booking with them. They could care less about the hardship they impose on you. There should be a piece of mind guarantee that insures that when things go wrong they will resolve it to your satisfaction. If this were Amazon they would have found me a place and provided it for free. If you read this... Be warned that this can happen to you and if you booked something during peak season you will have a hard time finding anything in the same price range.
This is not the kind of company I want to do business with or entrust with my vacation.
SHAME ON YOU AIRBNB...

Read full review of Airbnb
Hide full review
ComplaintsBoard
G
8:13 pm EDT

Airbnb gift card

Airbnb sells gift cards and they can only be used for the first 1/2 of payment. One half of the payments are made when a reservation is made and the final half is made at a later time. The Airbnb Gift Card is only accepted for the first half of the payment, meaning a credit card must be used for the second half of the payment. This is not stated on the back of the gift card and is a fraudulent way of selling gift cards. Customer service at Airbnb will only state company policy. So there is no help here. Don't buy Airbnb Gift Cards!

Read full review of Airbnb
Hide full review
ComplaintsBoard
A
6:09 pm EDT

Airbnb air bandb

I had to call the Air b&b customer service number on 8th April, as they charged me in full for a booking that my host had cancelled. I did not know the call center was in the US, so my phone company has charged me 25 pound for this 14 minute phone call, which I want refunded as Air b&b did not say the call would cost so much. I can provide evidence for the above, my call history, phone bill and air b&b account info of needed.

Read full review of Airbnb
Hide full review
ComplaintsBoard
T
5:05 pm EDT

Airbnb reimbursement from host for clothing and inconvenience of room use due to water damage by plumber

I had booked and stayed at an airbnb unit located at 1434 St. Andrew Street, New Orleans, LA from 3/13 - 3/19/19. Host name "Jim". On Thursday, 3/14/19, I informed "Jim" that the cold water shower faucet stem was broken. "Jim" stated he would send over a plumber to repair the faucet. Upon return to the room, I found that the bathroom rug, bedroom rug, a personal jacket wet, bedding wet, personal clothing was missing, luggage bags moved into kitchen/coach area, and personal clothing hanging on bedroom closet door. Apparently the plumber caused a flood while repairing the faucet and did not inform the Host "Jim". I informed "Jim" that we relocated the wet rugs outside the unit which remained there for over a day prior to removal. In additional, I also informed "Jim" that I found drugs and drug paraphernalia on the drivewall window sill of our unit. I informed "Jim" that I needed to launder the jacket and "Jim" agreed to reimburse me for the laundry spent for the jacket. I included a small compensation for the personal items that the plumber or maintenance staff discarded. The small compensation amount was only for a total of $10.00 which I did not receive. "Jim" replaced the box springs and bedding in the bedroom, but the unit began to take on a musty smell. I informed "Jim" that the musty smell was overwhelming and that we need a dehumidifier to properly reduce the effects of the wet areas within the room. "Jim" insisted that only the floor was wet and "Jim" installed three (3) liquid plug in air fresheners in the unit to abate the musty smell. Neither a dehumidifier nor any other mechanical drying device was placed in the unit. The consentrated smell of the air fresheners and musty odor was so overwhelming that myself and my quest had to unplug the airfresheners in the evening. The musty odor continued and we spend the major of our stay outside the unit. We did not use any of the unit's appliances other than the coffee maker and refrigerator due to limited time we could endure the musty stench in the unit. We rented the unit to reduce the cost of stay and spent additional costs for meals outside the unit that we could of had prepared if we were able to remain in the unit.
I am petitioning for compensation of laundry, discarded personal effects, inconvenience of unit use to to musty odor, and failure to reduce adequately reduce a health risk exposure to mold by the Host. This was first experience with an Airbnb and I am very disappointed with my stay.
I have photographic evidence to provide if necessary of the unit which will depict a failure to replace the shower tile area after faucet repair, visible water damage in the bedroom closet, visible blasted wallboard paint in the bedroom, visible bathroom vinyl tile damage, and visible warped bathroom door all caused by the Host's hired personnel.

Read full review of Airbnb
Hide full review
ComplaintsBoard
P
3:04 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Airbnb poor service and lack of response to have my funds returned to me

I am having trouble getting action for my escalated problem regarding my cancelled booking. When I made the booking in mid Jan 2019, I mistakenly entered my wrong email address. I did not receive a confirmation number and became concerned sending a few messages to airbnb saying I was concerned about my booking as it may be a scam. I called airbnb and was advised my email address was wrong. They advised me how to change it and said once changed I could not lonh in for 24 hrs and they would escalated my request to be reimbursed. What I got was a text message forwarding the return policy which I was already aware of. The message came during the night. I asked for someone to call me during the day. No one did. I called again and an individual helped me to change my email address and password. Again I could I not access the account for 24 hrs and was advised to cancel my booking I was to deactivate my account. I did this. Sometime later I called to request to be reimbursed as it was not showing on my credit card. They said they would escalate the call, someone would get back to me and I would receive an email regarding my conversation and providing a confirmation number. I did not receive the email or a call. That was the middle of last week. I called again today with my request to be reimbursed. Again my call is to be escalated. Apparently I was asked to send a link to the booking. I did not receive this request and cannot send the link as I do not have an active account. I tried to cancel this booking within the 48 hrs but I kept running into roadblocks. I want my approx 1100.00 reimbursed asap. My number is [protected]

Read full review of Airbnb
Hide full review
ComplaintsBoard
C
11:50 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Airbnb inaccurate personal data collected and published

Please refer to my open air bnb case. It's unethical and an abuse of power to not correct inaccurate data.

Dear Leo,
Air BnB has regulatory obligations to ensure data being collected is accurate and complete, (and personal and sensitive information is kept private).
One way Air BnB tries to collect accurate and complete information is through the development of web forms that are user friendly, and minimise the chance of guests filling out information incorrectly. The forms can't eliminate guests accidently filling in information incorrectly. When incorrect information is collected by Air BnB and published on your web site, and the data inaccuracy is brought to your attention you have an obligation to correct the data through an exception handling process. For example, you confirm with the guest whether the ‘feedback - suggested improvements' data is correct or should it have been recorded as ‘feedback - compliments?' If it is confirmed it is incorrect, then you should allow the guest to resubmit their feedback. You then republish the corrected information.
After a lengthy conversation your response was, "It is what it is." This is an inadequate response even if it aligns to your procedures, (as you say). If this comment is also a reflection of a widespread culture at AirBnB, then this is very concerning and I want to know if senior management are aware of such comments being made.
Regards
Claire

Read full review of Airbnb and 1 comment
Hide full review
1 comment
Add a comment
K
K
Klos
, CA
Mar 04, 2019 3:39 pm EST

unauthorized charges to our credit card we are a business and have never used the air bnb service
they are not checking peoples data properly 0/5 stars how dare you!

ComplaintsBoard
C
9:10 am EST

Airbnb avalanche/blizzard-airbnb refuses to refund says it is not extenuating circumstance/resort accessible

AVALANCHE/Blizzard-AirBNB refuses to refund says it is not Extenuating Circumstance/resort accessible
I had a reservation in Kirkwood Resort California from Feb 4-8, 2019 but could not access the property due to blizzard/avalanche conditions. The weather was so severe that Kirkwood resort officially closed 2/4 and its closure was so unusual that it was reported on ABC 7 news.
The only access road into Kirkwood is SR-88 east/west and it remained closed and did not reopen until 2/6.
I contacted AirBNB on 2/4 and they recommended that I cancel the reservation as avalanche was considered extenuating circumstances and therefore covered under the refund policy, I did wait one night for roads to reopen but ended up cancelling the reservation the next day as road continued to remain closed on 2/5.
In the end Air BNB did not honor their own refund policy, stating that avalanche/blizzard was not extenuating and property was accessible. But despite including cal-trans report, news report, map of property, showing SR-88 is only access and road was closed, they will not refund my reservation.

Read full review of Airbnb
View 0 more photos
Hide full review
ComplaintsBoard
B
2:47 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Airbnb unreasonable accommodation

Booked accommodation through Airbnb, thought I cancelled due to host bad reviews, and booked another accommodation. Cancelled accommodation was cancellable at 1 days notice. Even though the host knew I had not shown up because I had no address or access details, Airbnb charged me for the whole 10 days. When I complained to Airbnb they offered a 50% return which I refused as I was prepared to pay for 1 or 2 days but not the whole time when the host obviously knew I was not there. Airbnb then refused to refund anything and closed the complaint without any more communication.
Be very careful when dealing with these guys, as they have your money in advance and do not refund.

Read full review of Airbnb
Hide full review
ComplaintsBoard
A
6:17 am EST

Airbnb compensation; terrible customer service

dear people of Airbnb...
I herewith would like to submit this complain, as I am ultimately upset with your service. One of your guests abused me, lied at me & cheated me directly, while your customer service did nothing, didn´t take my calls & complaints into consideration. I was totally neglected.
I am asking for compensation for the lost & insult I got, thanks to your bad way of tackling my issue
I am a host, I joined your community a year ago. I was in doubt to start with you, as I heard a mixed opinion about Airbnb. I called you to make sure that I am going to host descent guests & that you will be there to help in case of a problem. You assured me that you have control of the guests & that you will do your best to help. to my surprise, your platform consists of psychopathic guests...are you aware of this?

This is my story, for about 3 months ago, I hosted a sich person, this is what happened:
-She started doing a single reservation, meanwhile asking us for an extra key because her boyfriend will join her. We tried to tell her that this is against the roles, she was very angry & started treating us that she will write a bad review. What did the customer service do, basically NOTHING
- She broke the rules of the house, we asked her kindly to take care of the door handle, which has been broken by one of your guests. The door was supposed to be prepared by us in 2 days.
- She was very harsh, insulting & she canceled the reservation, assuming that she left the keys at the police station. I even had a stranger to call me telling me that he is from the police. She lied at you, the keys are gone. Since then we have been observing strange things in the flat as if somebody is trying to enter the flat. Where was the customer service in all this? very idle & careless
- I for some strange reason didn´t have the chance to review & justify my position. I didn¨t get that review notification. But she did
It is very obvious, that you don´t give a damn to your hosts & that you are biased to your guests. You claim that you are mediatores, but you are not in any sense.

I hereby acclaim a compensation of chip keys, changing the door lock, as well a compensation for the affront & offensive manner I was submitted to
Aida Nadeem
Phone: [protected]
aida.[protected]@gmail.com

Read full review of Airbnb
Hide full review
ComplaintsBoard
C
9:12 pm EST

Airbnb trust & safety department

I had guests stay at my home and they damaged a carpet (and a chair). I have hosted many times. I filed a complaint with AirBnb in a timely fashion and was appointed a case manager (Olivia) that was completely useless. She could not understand the case at all, made typos in her emails to me, and kept referring to the damaged chair that had been resolved. I asked repeatedy to be reassigned to a new case manager. I also called repeatedly the general customer service number, and could only speak to supervisors that although sympathetic could not reach the "Trust & safety" department. So they bungle my claim, then state that it was not filed on time and wash their hands of responsibility? This is appalling.

Read full review of Airbnb
Hide full review
ComplaintsBoard
I
4:19 pm EDT

Airbnb host service

Hello, we had a problem with a host through airbnb. We have stayed at their flat with them. Late at night, they left the flat without any notifications and we have locked the doors for safety reasons. They returned past midnight around 1am and rang the doors which we opened and then yelled at us for locking the doors. That was a really unpleasant experience for me and my 60 year old mother. After that, they haven't apologized and made us feel uncomfortable at their home. And even after that they went and wrote the inaccurate and offensive review on our site based on their fault. We have sent them a message asking them what is the reason for doing that because we are the ones who also started to advertise and what they did was wrong towards us when they replied in an inappropriate way with swearing. They have also said as a part of the extortion that we should have been nice to them if didn't want that. Not only one of the hosts has acted inappropriate, put us in unsafe situation and used inappropriate and very offensive language, We have also contacted customer service department sending them all the details and conversation and all we received wee some generic responses and no adequate resolution. We have asked for this review to be removed and for this host to be warned upon their behaviour towards guests but there hasn't been no action from the side of Airbnb representatives. Then we have asked for official complaints procedure since we are not able to get any resolution and the people handling this enquriy haven't sent this to us after more than 4 attempts and asking. They have instructed us to send the information through this portal, ask for help and formal complaints procedure so we would appreciate if we could get help. Many thanks.

Read full review of Airbnb
Hide full review
ComplaintsBoard
L
8:28 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Airbnb cancelation

I enquired about a property on Air B and B sent the host an email to sayhad to check with my friends if location was ok could not get location until you reserved property cancelled it within 2 hours and now being charged full price for accommodation that I never wanted this was after the accomodation I had booked 6 months before cancelled 48 hours before I had to go and it was advertised on the site same day$400 more I don't see why I should have to pay for it hosts say go through Air B and B for refund Air B andB say hosts won't pay

Read full review of Airbnb
Hide full review
ComplaintsBoard
A
5:11 pm EDT

Airbnb reservation and cancellation procedure

I reserved a two bedroom condo in Tower 3 (8th Floor) of the Grand Venetian in Puerto Vallarta. The "Superhosts" were Fernanda and Sacha based out of Oregon. I booked the condo in January 2018 for a stay in December. Nearly one year in advance. I left a deposit of USD$1600. This holiday was planned with other families who are staying in the same complex.

On September 29th I was contacted by Fernanda and Sacha and was told that I would need to pay an additional USD$2500 if I wanted to keep the reservation. They confirmed that they quoted me the wrong price in January - they made a mistake - and now the owner of the condo is requesting more money. I naturally told them that they need to eat this cost because it was there mistake. I advised Fernanda and Sacha that I could not find similar accommodation so close to Christmas. Fernanda and Sacha did not care and advised they had the right to cancel pursuant to Airbnb rules. After lengthy discussions with Airbnb, Airbnb cancelled the reservation. Read the fine print: if an owner wishes to act dishonorably they can simply wait to the 11th hour to threaten cancellation of your reservation by demanding more money. During Christmas this could be ruinous. Because of Fernanda and Sacha and Airbnb, I had to reserve another condo at a higher rate for from the orginal resort and our friends.

You are better off booking through Home Away or with a hotel. And do not book any accommodation managed by Fernanda and Sacha. They word and agreement is worthless.

Read full review of Airbnb
Hide full review
ComplaintsBoard
H
3:00 am EDT

Airbnb inappropriate guest & review reporting

I have reported inapproreate and agressive behavıou abot a guest named Bilge Yasar (resevation Number: HMX43A8P9F / Villa Manzara Stone Villa 2.nd Floor/ 08/26-09/03).
She phoned twice in an hour saying her water is cut off- lying as it was for a few hours had a bit lees pressurized and asked for (2) days refund. When declined as the problem was solved immediately she offended me with shrewd language. I immediately reported the matter to Airbnb. On their departure morning, we checked the apartment and noticed (2) our our bathroom towels missing.saw from the high elevationthat their car was parked istill in town, we wanted them back. She kied that they were on the road and don't have any idea about it. Crook! Now she written a false, offensive, heavy languase 1* review about me. I want this removed by Airbnb and also I will sue her for defamation of my name as a Professor and US citizen.

Read full review of Airbnb
Hide full review
ComplaintsBoard
C
4:44 pm EDT

Airbnb policy and customer service

I have tried on several occasions to tell AIRBNB to change their policy. I am being penalized for not accepting reservations from people who have no ID and no reviews. Today i called customer service and complained and gave her examples. On one occasion i looked at a manʻs Facebook and saw he called his girlfriend a horrible name. I did not accept him. CS at AIRBNB told me i was engaging in discriminatory practices by looking into his personal life. I was furious. I am a single woman and i get to decide who i want into my house without being penalized for it. AIRBNB does not care about women hosts - this is obvious. They fully expect you to accept EVERYONE even those without ID, without reviews... I am leaving the community of hosts. Am sickened by their policies. Imagine! I am being discriminating because i did not want an angry man without suitable ID into my house. DISGUSTING.

Read full review of Airbnb
Hide full review
ComplaintsBoard
G
11:32 pm EDT

Airbnb airbnb services

I asked question to a host as it's in Airbab website and immediately received a declined, then why you having "contact host", if i do not get an answer?

I chatted with airbnb officers or customers services, said that the host must declined or accept within 24 hours. Very disappointed of such services as it's on my page that been declined for asking question, even not making any booking yet?

I have been told that they will escalate the matter and someone will contact me within 24 hours. No one did until now, I called this morning after 48 hours to flow up with the matter and I get the following:

After 25 minutes of waiting time to speak to a supervisor and Cathy asking of my authentication they in which i added when I made call, this is wearied this Philippine Call Center, unqualified center, I gave 4 of my authentication but was asking for my credit cards number, in which i refused, i had to disconnect the call as unqualified and wast of my time as can't wait longer.

This information to the managements, unfortunately in Australia many companies using this Philippine Call Center as very cheap, but thy are unqualified.

It's not possible that each time asking question it will be declined, even the host answering to my question!

YOU the management should delete contact host or keep it without having declined or accepted as it's not requested or confirmed booking!

Read full review of Airbnb
Hide full review
ComplaintsBoard
E
11:33 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Airbnb promised then denied referral fee

On my referral page I received a notice that my referral fee had been approved and I would receive it in 15 business days. After 15 days when I went to check on payment I was told I would not be receiving the payment. When communicating with one customer disservice agent she suggested to refer other hosts in the future to receive a fee. No one has ever explained why I was told I would receive a fee. They are insisting that I was never told that. I did not take a screenshot of the message as I mistakenly thought that airbnb was an honorable company.

Read full review of Airbnb
Hide full review
ComplaintsBoard
S
11:24 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Airbnb booking policies not followed by company

Airbnb policy indicates that all customers MUST have a photo id on file for all reservations. I am getting numerous reservations with no photo or pictures of art/animals etc... For security reasons this needs to be enforced.

In order to instant book, customers are required to have rented previously and have a positive review. We are getting instant books from 1st time customers. Fix This.

Also, Superhosts should have a phone number dedicated to them, not posted on the internet for everyone to use. Plus the CS rep should be seasoned person and understand the system and speak and understand english. One ones answering now cant find their way out of a paper sack.

Obviously Airbnb does not enforce its own rules or your IT department is inept and should be replaced.

Read full review of Airbnb
Hide full review
ComplaintsBoard
S
5:56 pm EDT

Airbnb agio anna studios

Unsatisfied customer and no th normally one for review, travel every year and no used air bnb fir first time, I feel sick at wh as t had happened to us.

Two friends came back to our place for a drink, we had not even had the drink when nicolas one of the sons of the place entered accommodation uninvited, we were on the front verandah and he accused friends of staying the night. This was not the case and the brother then called the other brother dimitri. They asked our friends to leave after they were rude and then said they would not give us a refund but friends can stay but not those friends as they were rude, witch they were not, they were abused by owners. We then had neighbors with 5 friends over singing and being loud we asked owners for them to be quiet as it was loud and they reactivity called us loud when we were not which they did not. We have it on film them being rude to us. They also threatened to call police which we invited them too as we knew were in our rights and had done nothing wrong. They arrogant sexist and homophobic host have turned us off air bnb.

They made us feel invasion of privacy, ripped off and unsafe. We will make this known for their absolute indecency.

Please help us we are leaving tomorrow as a result, sucking up the loss of inflated price for accomadation with no shampoo or conditioner, for most expensive acccamodation of our trip, which was mostly booked through booking.com. They guys were so rude I have never been treated this was, especially as a customer paying 3500 for 1 week. Refund please.

For more information please contact me on sarah. S. [protected]@hotmail.com or [protected]@gmail.com

Read full review of Airbnb
Hide full review
ComplaintsBoard
M
1:52 am EDT

Airbnb host

On August 19, 2018
AirBnB desiminates slander and libel from
guest reviews that are gross mischaracterizations and violate business ethics
in the name of profit. Linked to a guest reservation August 3 - 8, 2018.

AirBnB allows guest to post malicious lies yet guest never once complained while
living under my roof. Total despicable guest and for AirBnB to delete my complaint
and promote his malicious review of my property is criminal.

Read full review of Airbnb
View 0 more photos
Hide full review

Airbnb Customer Reviews Overview

Airbnb is a popular online marketplace that connects travelers with local hosts who offer unique accommodations around the world. With over 7 million listings in more than 220 countries and regions, Airbnb has become a go-to platform for travelers seeking affordable and authentic lodging options.

One of the most significant advantages of Airbnb is the variety of accommodations available. From cozy apartments to luxurious villas, treehouses, and even castles, Airbnb has something for everyone. The platform also allows travelers to filter their search results based on their preferences, such as location, price, and amenities.

Another positive aspect of Airbnb is the opportunity to connect with locals. Hosts often provide insider tips on the best places to eat, shop, and explore in their city, making the travel experience more authentic and memorable.

Airbnb also offers a secure and reliable booking process, with a robust review system that allows guests to share their experiences and rate their hosts. This system helps ensure that both hosts and guests are accountable and respectful, creating a safe and welcoming community.

Overall, Airbnb has revolutionized the travel industry by providing affordable and unique accommodations while fostering connections between travelers and locals. With its vast selection of listings, secure booking process, and community-driven approach, Airbnb is a top choice for travelers worldwide.

Airbnb In-depth Review

User Experience:

Website Design and Navigation: Airbnb's website design is clean and intuitive, making it easy to navigate and find what you're looking for. The layout is visually appealing and the search bar is prominently displayed for quick access to listings.

Ease of Booking Process: The booking process on Airbnb is straightforward and user-friendly. With just a few clicks, you can easily select your desired dates, review the listing details, and proceed with the booking.

Search Functionality and Filters: Airbnb's search functionality is robust, allowing users to filter their search results based on various criteria such as location, price range, amenities, and more. This makes it easy to find the perfect accommodation that meets your specific needs.

Mobile App Experience: Airbnb's mobile app provides a seamless experience for users on the go. It offers all the features and functionality of the website, allowing you to search for listings, communicate with hosts, and manage your bookings conveniently from your smartphone.

Accommodation Options:

Variety of Listings: Airbnb offers a wide range of accommodation options, from cozy apartments to luxurious villas and unique stays like treehouses and yurts. There is something to suit every traveler's preferences and budget.

Quality and Accuracy of Descriptions: The descriptions of listings on Airbnb are generally accurate and detailed, providing you with all the necessary information about the property. Hosts are encouraged to be transparent, ensuring that you have a clear understanding of what to expect.

Amenities and Facilities Provided: Airbnb listings often come with a variety of amenities and facilities, such as fully equipped kitchens, Wi-Fi, parking, and more. The amenities are clearly listed, allowing you to choose a property that meets your specific needs.

Availability and Booking Flexibility: Airbnb offers flexible booking options, allowing you to choose from various availability dates and lengths of stay. This flexibility makes it convenient for both short-term and long-term travelers.

Hosts and Guests:

Host Communication and Responsiveness: Airbnb encourages hosts to maintain good communication with guests. Hosts are responsive and readily available to answer any questions or address any concerns you may have before, during, and after your stay.

Guest Reviews and Ratings: Guest reviews and ratings on Airbnb provide valuable insights into the quality of accommodations and the experiences of previous guests. These reviews help you make informed decisions when choosing a listing.

Safety and Security Measures: Airbnb takes safety and security seriously. Hosts are required to verify their identities, and the platform offers safety features such as secure payment processing and a messaging system that allows you to communicate with hosts without sharing personal contact information.

Cancellation Policies: Each listing on Airbnb has its own cancellation policy, which is clearly stated on the listing page. It's important to review the cancellation policy before booking to understand the terms and conditions in case you need to cancel or modify your reservation.

Pricing and Value for Money:

Competitive Pricing: Airbnb offers competitive pricing compared to traditional hotels, often providing more affordable options for travelers. The prices vary depending on the location, type of accommodation, and season.

Additional Fees and Charges: When booking on Airbnb, it's important to be aware of any additional fees and charges that may apply, such as cleaning fees or service fees. These fees are clearly displayed during the booking process.

Discounts and Special Offers: Airbnb occasionally offers discounts and special offers, especially for longer stays or during off-peak seasons. Keep an eye out for these promotions to get the best value for your money.

Value for Money Compared to Hotels: Airbnb often provides better value for money compared to hotels, especially for larger groups or longer stays. With the option to book entire homes or apartments, you can enjoy more space and amenities at a lower cost.

Customer Support:

Availability and Responsiveness: Airbnb's customer support is available 24/7, ensuring that you can reach out for assistance whenever you need it. The support team is responsive and strives to resolve any issues or concerns promptly.

Help Center and FAQ: Airbnb's help center and FAQ section are comprehensive and provide answers to most common questions and concerns. It's a valuable resource for finding information and troubleshooting common issues.

Resolution of Issues and Complaints: In the rare event that you encounter an issue or have a complaint, Airbnb is committed to resolving it fairly and efficiently. They have a dedicated team to handle disputes and ensure that both hosts and guests are satisfied with the outcome.

Support for Hosts and Guests: Airbnb offers support for both hosts and guests throughout the entire booking process. Whether you need assistance with listing your property or have questions about your reservation, Airbnb is there to help.

Trust and Safety:

Verification Process for Hosts and Guests: Airbnb has a verification process in place for both hosts and guests, which helps ensure the safety and security of the community. Hosts are required to provide identification, and guests can also verify their identities for added peace of mind.

Trustworthiness of Reviews and Ratings: Airbnb takes measures to ensure the trustworthiness of reviews and ratings by verifying that they come from genuine guests. This helps you make informed decisions based on reliable feedback from previous guests.

Insurance Coverage and Protection: Airbnb provides Host Guarantee and Host Protection Insurance, offering coverage for certain damages and liabilities. This provides an added layer of protection for both hosts and guests.

Handling of Disputes and Refunds: In the event of a dispute or the need for a refund, Airbnb has a resolution center to help facilitate communication and find a fair resolution. They aim to handle disputes and refunds promptly and fairly.

Community and Social Impact:

Local Community Engagement: Airbnb encourages hosts to engage with the local community and provide recommendations for local attractions, restaurants, and experiences. This helps guests have a more authentic and immersive travel experience.

Sustainability Initiatives: Airbnb is committed to sustainability and has implemented various initiatives to reduce its environmental impact. This includes promoting eco-friendly practices and encouraging hosts to adopt sustainable practices.

Support for Non-Profit Organizations: Airbnb has partnered with various non-profit organizations to support social causes and make a positive impact in communities around the world. Through initiatives like Open Homes, hosts can offer free or discounted stays to those in need.

Cultural Exchange Opportunities: Airbnb provides opportunities for cultural exchange by connecting travelers with local hosts who can share their knowledge, traditions, and customs. This fosters cross-cultural understanding and enriches the travel experience.

Overall Satisfaction:

Overall Rating and Feedback: Overall, Airbnb receives high ratings and positive feedback from users. The platform has revolutionized the way people travel and has become a trusted and popular choice for accommodation worldwide.

Likelihood to Recommend: Based on the positive experiences of many users, Airbnb is highly recommended for those seeking unique and affordable accommodation options. It offers a personalized and memorable travel experience.

Comparison to Competitors: Airbnb stands out among its competitors for its extensive range of listings, user-friendly platform, and commitment to trust, safety, and community engagement. It has set the standard for the sharing economy in the travel industry.

Personal Experience and Recommendations: Personally, I have had great experiences using Airbnb for my travels. I appreciate the variety of accommodation options, the ease of booking, and the opportunity to connect with local hosts. I highly recommend giving Airbnb a try for your next trip.

How to file a complaint about Airbnb?

Here is a guide on how to file a complaint against Airbnb on ComplaintsBoard.com:

1. Log in or Create an Account:
- If you already have an account on ComplaintsBoard.com, log in. If not, create a new account to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue with Airbnb in the 'Complaint Title' section.

4. Detailing the Experience:
- Mention key areas such as transactions with the company, steps taken to resolve the issue, the company's response, personal impact of the issue, and nature of the problem.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Ensure your complaint is clear, accurate, and complete before submitting.

8. Submission Process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Follow these steps to effectively file a complaint against Airbnb on ComplaintsBoard.com.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Airbnb customer service

Website

www.airbnb.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Airbnb?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Airbnb Customer Service. Initial Airbnb complaints should be directed to their team directly. You can find contact details for Airbnb above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Airbnb. Discuss the issues you have had with Airbnb and work with their customer service team to find a resolution.