SUBMIT A COMPLAINT

AirAsiaGo.com / hotel paid but not available in ho chi minh

kuala lumpur, Malaysia

Dear Sir/ Madam

Itinerary No: [protected]:
I've made my flight + hotel booking at Anthena hotel, Ho Chi Minh for 28th to 30th Aug, 2015.

I've just returned from Ho Chi Minh on 30th but was so disappointed that the hotel I've booked with has no rooms available for me with the reason the air-condition is not working! I was transferred to another older & worn out hotel called Bel Ami hotel which is 10-15 minutes away from Anthena hotel without any other options!

Fyi, contact person that I've met & spoken from Anthena Hotel HCMC;
STEVEN NGUYEN (MR.)
Sales Manager Assistant
H/P : +[protected] /0008
Skype : thinh.nguyenhuu
Yahoo ID: nh_thinh
Email : [protected]@athenahotel.com.vn
ATHENA HOTEL SAIGON
280 To Hien Thanh street, Ward 15,
District 10, Ho Chi Minh City, Viet Nam
Tel : [protected]
Fax : [protected]
Web : www.athenahotel.com.vn

How could this possibly happened when the main reason I'm booking with AirAsiaGo.com is to get the best hotel room rates & Anthena hotel is the biggest reason why I've visited Ho Chi Minh as it was a brand new hotel & besides, it's mentioned in your website, confirmation with hotel is NOT necessary???

I've sent in e-form, email to [protected]@airasiago.com but no further action or reply from your airlines! Pls look into this matter very seriously & revert your very soonest!

Thank you.

Yours truly
Belinda

Re
Sep 10, 2015

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