SUBMIT A COMPLAINT / ground arrangement overbooked

Malaysia Review updated:
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Booked & paid for Mt Kinabalu climb package for 4 paxs, received email confirmation stating booking confirmed.
However, one month later they called & informed that we are not able to climb on the chosen date because it is fully booked. When asked for refund, no respond from them since May 9th.
Now it is already June 11th. Our trip is suppose to be in Mid July. So what are we going to do now?
Their call centre wasn't helpful. Did not solve the problem. Instead, asked us to wait for their email reply. Really poor customer service. Sad isn't?

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  • Gi
      Nov 24, 2011

    Do not book anything with AirAsia Go as you will never get any satisfaction from them. The savings you might get outways possible problems. They have a standard answer ALL SALES ARE FINAL! I will never book anything with them again. They are quick to take your money but if legimate problems arise they will not even give you a credit to be able to book something else. Go to reputable companies that are flexible and look after their customers. This company is a RIP OFF! I hope everyone begins to realise this before more people lose their money!!

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