AirAsia / unperformed refund

AirAsia canceled my flight and gave me the option to "refund". Now, on my profile, the status of my refund is "Approved. Submitted to bank." On chat online, the AirAsia informed me that the refund was reverted to the bank on Oct 10 (see the attachment). However, my bank has not received the money yet! The bank asked me for an AirAsia voucher for the refund. I requested through the Feedback online but still did not get an answer (case number [protected])!! I need Air Asia to comply with the arrangement, as expected from a serious company, and SEND ME THE PROOF OF REFUND PAYMENT, so that I receive the canceled flight's value. I even had to pay for the ticket! I look forward to returning as soon as possible. My Booking number: CHF56C. Yonara


Nov 14, 2017

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