AirAsia / tax invoice error

Kuala Lumpur, Malaysia

Dear Air Asia

i have submitted a complaint regarding an error in my tax invoice. I have also received a reference number (CAS-[protected]-VZHNLG) from your customer service however i have not heard from you since then. i would like to know the process of my complaint and the solution that Air Asia will provide. i will attach my flight tax invoice and insurance tax invoice. Please notice the error of amount. Thanks. For your knowledge, the insurance policy amount is in-equivalent with the amount stated in the tax invoice hence please advice the error in tax invoice / amount paid. Please deal with this issue with no further delay. Thanks.

Sep 15, 2017

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