AirAsia / refund on excessive charges

Sepang, Malaysia
Contact information:

This is my 5th time writing in and follow up to Air Asia regarding the same issue.
I have been charged $780 (Hong Kong Dollar) by trying to edit my flight booking.
flight booking no: MJ29UA, flight no: AK 131 from Hong Kong to Malaysia on 22 July 2016.
In fact I was trying to search if i can add on to check in baggage
I did not change any of my booking details but was charged $ 780 at the
Hong Kong airport before checking in.

I have file in 3 times but did not receive my refund and appropriate explanation from your end.

Last 2 updates from Air Asia was 29 Dec 2016 (Case Acknowledgement - CAS-[protected]-H3WS96 CRM:0001869)
17 April 2017 (Case CAS-[protected]-GRYMHP: CRM:0798524)

Please proceed and reply my request promptly.


May 10, 2017

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