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AirAsia / refund

United Kingdom

i booked flights and then some months later while i was in Thailand i was text to say the flight had been cancelled and guests moved from 31st august to the 3rd of september
i later asked if i was to cancel the flight would i get refund and was told yes due to it been changed my yourselves i then canceled the flights and bookes some different ones
on 25th of august i went o live chat and was told a refund had been approved and was on its way to my credit card
i have been on live chat lots of times now each time been told my refund is on its way October now and still no refund
i have taken it up with you again and now told i cant have one??

Jm
Oct 14, 2017

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