AirAsia
reviews and complaints

We had taken the air Asia on 18.8.17 morning 6.10am flight but it had delay until 8.45am and air Asia staff respond not confirm whether 8.45am can make sure can flight. Due to air Asia flight delay make us all plan need to reschedule. And need waste our more money and time on rearrange our transport and make our trip be shorten and disappointed. Our return flight already reschedule by air asia and delay the time. Now going flight also need us to wait more than 2 hours and don't have any action to taken for the arrangement. We will feel that our paid is not worse on this kind of service

My flight AK6222on today 18th August 2017 has announced delayed 2hour since 6.15am to 8.45am due to the reason of technical problem by the staff of Air Asia. I m truly dissapointed on your service! It affects and ruined my whole schedule of my Redang trip and increase my cost! In addition, my return flight on 20th August 2017, booking number HMHDWA has been rescheduled beyond my control.

Hi, we are Airasia's loyal customers and have always been happy with Airasia's service. Unfortunately, we were very disappointed with your staff's communication at Melbourne airport today. The agent number is 07303. She weighed our carry-on luggage and said we were 5kg overweight and suggested checking in one more bag. We asked how much we need to pay for extra 5kg. She said"$46." We decided it to check in one more small bag as it was only $46 extra. With full trust in her, my partner Sameera got the recipt and went to pay for it at the service desk. Then the lady at the service desk asked us to pay $230. We were shocked as the staff only told us "$46". The agent 07303 did not say the total amount of cost to us or explained it was $46 per kilogram. Her communication was unclear and misleading. If she communicated it was $46 per kilo, we would never check in another bag but throw something out instead.
We wanted to get that last bag back. The lady at the service said we would not be able to fly if we want to get the bag back. We saw our last bag was still on the conveyor belt and pointed out to the staff and asked her to help to give it back to us. She refused and said " it was gone through." There were three staff at the service desk talking to us and they insisted that the agent 07303 was an experience staff and would not have any communication issue and they basically told us pay for the cost or you can't fly. In order to fly, we paid for it at the end, but we really felt deeply hurt by your staff's unprofessional and misleading communication. We have never been treated by any airline staff like this. Although I like to fly with Airasia, I really feel disappointed from this experience.

We would like to receive reasonable resoluation at your earliest convenience. We will take this complain further if we do not receive a fair resoluation . Thank you!

Flight information:
D7215 melbourne to Kuala Lumpur
AK47 Kuala Lumpur to Colombo
Booking number:ZDL26S

My email:
[removed]

My phone number:
(61)xxxxxxxxx
(61)xxxxxxxxx

Your sincerely,
[removed] and [removed]

I redeem my points by making a booking (18.8.17) from Don Muang to Kuala Lumpur. Booking No TLQFFW. It took away 13000 points including seat choice and charge me thai bath 750.
I tried paying 4 times and was unsuccessful (Could be the app problem)
When trying to make payment again I realise that it is now charging me RM295 which is ridiculous. Therefore I am not going to get hit on this tactic and has decided not to fly. So is there anyway than you can pay back my points?
This is very unfair for me to lose my points

Our return flight from Kota Bahru to Kuala Lumpur had delayed from 16:50 to 21:45, total about 5 hours delaying without having proper annoucement or the reason given and there was also no person in charge to handle the situation on the waiting hall.

It had badly affected our business schedule and appointment set hence we hereby demand for the compensation.

We hope your good company will attend to this issue professionally.

Nicholas
[protected]

This goes to all the airlines in general but specially to airasia because of my recent encounter about the seats. Why can't airlines allow us to choose the seats at the time of booking? Is there a reason behind it?
I was made to sit far far away from my partner even though the ticket was purchased together. Inspite of us requesting to look for possibilities and seat availabilities, the person at the counter tells us that we need to pay for such seats and he can't help otherwise since we have not done webcheck-in. Why can't airlines allot seats for passengers travelling in a group atleast. Why are you making webcheck-in a compulsive option for travellers with companions. This problem exists in every airline. But I'm sure other airlines try to arrange seats atleast, but airasia is a straight NO.

My Booking reference: RLP23Q
Date of Travel: 13-Aug-17
Time: 21:40

I ordered Vegetarian meal for my aged in laws during booking itself and paid in advance. But they were server with non veg meal which they dont eat and was told that Air asia serve only that meal in that flight. In that case why were we allowed to choose Veg during booking and not even a courtesy extended to the old couple who was travelling. I need an explanation on this as they suffered with hunger during this journey in late night.

AirAsiaGo travel confirmation - 26 Aug - (Itinerary # [protected])

I booked 3 nights ( 26-29 Aug ) at Jen Hotel Orchardgateway Singapore for MYR4561.77 through AirAsia Go, because the hotel's website was temporarily down. When the website came back on, I found the same booking made directly with the hotel was MYR1, 775 cheaper ! I understand that the tie-up is for convenience but it's a major rip-off at a 39% premium !
DO NOT MAKE ANY BOOKINGS AT AIRASIA GO !

Hi, i am flying to Kuala Lumpur flight AK 6433 date 13 August 2017, my flight is actually in the morning and i have been told to wait till plus minus [protected]/3- 4 pm which the crew say to wait for the tire which is coming from Kuala Lumpur to Kota Bharu.
The delay is too long and i have tight schedule at Kuala Lumpur from morning till night.Dont you guys have spare tires at the airport?

On Thursday 3 August 2017 at time 1820 I took Air Asia flight FD502 from Bangkok DMK airport, Thailand to Hong Kong. Upon arrival and collection of my check-in bag on the Hong Kong baggage collection belt, my bag was already open, and then when I looked inside, my navy blue coloured purse was missing that contained a Rolex watch, Cartier silver ring and cash held in multiple currencies. The navy blue purse I originally got from another airline so it had a square 'Sky Spa' emblem / logo showing at the bottom right hand side. I went straight to HK Air Asia customer service counter and reported the theft, but they said they take no liability for lost items. I also went to HK Airport Lost and Found office and filed a missing items report but nothing has been found or returned.

Obviously one of the staff, likely the baggage handling crew, have stolen these items. We are talking about very significant dollar value of items stolen here. I am seeking some form of compensation or restitution for this theft. I think it is disgusting and sets a poor standard if an airline can passively standby and allow its staff to steal from its passengers.

Brendan from Australia
+[protected]
[protected]@gmail.com

I was taking the flight from chengdu transitting kl to singapore on the 10aug 2355hrs. The flight was delayed for an hour and I reflected to the aircrew twice. And requesting that whether I could alight first when the plance reaches the klia2. Twice I was rejected and referred to the transfer counter at klia2. I ended up running all the way to the plane about to leave klia2 at 610am withe my plane from chengdu arriving at around 530. It was a very bad experience and the last time I would ever transit and take a flight w such a irresponsible airline! (Details of flight attached)

I am taking AsiaAsia flight AK884 on 11 /8/2017 from KLIA to DMK.

Flight should be depart from KLIA at 1330 but schedule is delayed without early informing and no reason is given also.

Boarding gate open at 1315 but waiting for boarding for more than one hour at the waiting area. AsiaAsia staff is only standing there without explain/comfort passenger what is happenings even some of the passenger is querying.

The most sarcastic part is Airasia keep announced "happy journey" where Airasia is the causes of our unhappy.

Dear Airasia, I would like to make a feedback on the online booking system. On 5th of august 2017 I was looking for flight ticket from kota kinabalu to kl on 10th of august. After purchasing the flight ticket on 10th of august, the whole page blanked out. I waited for 10 minutes and the page was still blank. I then refreshed the page but it went back to the airasia online booking main page. Later I checked my email that an itinerary was sent however I did not check the date of flight properly. On 10th of august I was boarded on the flight I thought I bought on the 10th. Just before the plane took off an officer came and asked to show my boarding pass. Only then they realised that my boarding pass was on the 12th. Due to that reason I had to step down from the flight. I was 100% sure that I purchased the flight ticket on 10th but when I checked over the counter they told me nothing was wrong to the purchasing system and I purchased the ticket on 12th. I'm writing on this to inform this issue and really hope that the airasia would look into it and review system.

Best regards,
The unfortunate passenger

This is to complain about the sudden cancellation of my parents and my flight today on 10.8.2017 from Sibu to Kl. Our flight which suppose to fly at 10.15am was cancelled and moved to 7.20pm. Short notice which send to my brother HP at 1205am... Midnight when everyone is sleeping... This cancellation of flight further affect our connecting flight from Kl to hatyai at 3pm. When we on the way to airport only we see the msg... Thanks for such a short notice... This cancellation of flight cause me waste one day of my annual leave, wasting time and wasted my homestay money at hatyai. All my tour become so messy... I am always a loyal customer of air Asia. This is very disappointing... Will very appreciate if air Asia able to inform us few days ahead... And will very much appreciated if air Asia able to give a reasonable reason why there is cancellation of flight last minute. Thanks.

Sir/ma'am I would like to file a complain because of your delayed flight I missed my meeting in Manila. The flight supposedly is 11:25 am but the plane took off at 1 pm. We were inside the plane for almost an hour. The door is open and the temperature is very warm. I ask the flight attendant but the attendant did not answer my question with satisfaction. This is very inconvenient for us. We pay for your services we hope you could cater us well.

Thank you for ur time. I am writing this complain as I am not happy with air asia. First last minute cancellation of my flight today 10.8.2017 from Sony to kl... Initially my flight on ten something. When I on the way to airport for my flight. I got to know tat the flight actually was cancelled... Then I check the msg and e mail... The msg was sent by ur team at midnight... K u all improve the system. And I actually had a connecting flight from Kl to hatyai at three pm... Did u know I actually booked my Hatyai hotel... And ur stuff happily ask us standby.. At the end no seat available... And need to reschedule us to Tomorrow 11.08.2017 flight... And what air Asia compensate us. A hot seat. Did I actually need that... After all the hazard went through... Hard getting leave from work. And need to deal with all the [censor] that happened... Is actually depressing... Thank you air Asia for making my life and my trip a miserable one. Thanks... Undeniable, air Asia did made a GOOD JOB in other part. Do hope that u all can improve ur system... To make other people's life less miserable. Thanks for ur precious time...

I would like to know the status of my refund request of booking number NFK7NI and the flight number is XT7689 from Surabaya to Jakarta, I already submitted my refund request since june 13 2017. Call center said that i will get my money back to my account in 30 working days, and 2 days ago (aug 4 2017) i called call center again and she said that i have already got the transfer from bni to my account but after i checked it, i didnt get any. I tried to check it on air asia website by refund status but i cant find it. Could you please help me to find out. How can i get my refund. Because i didnt get any email or notification about my refund request. Ive requested some refund request in other airlines but it was not this hard. I think Air Asia have to improve the service. Please inform me soon.

Regards

Tiwi pramesti

I would like to complain for flight AK6049 which I commune from JB to KL every Friday. This flight has been delayed almost every week from past 6 months which is really unacceptable! The flight can be delayed from 10.30pm to 11.30pm and from week to week it become worse and later until recently from 10.30pm to 12.15am which is too much and irresponsible! Just imagine, waiting for the flight delayed for hours and the time wasted is just unbearable and haven't said about reaching pass midnight is so troublesome as there is no train and only Taxi are available at this hours.. who would pay for all this time wasted and money! I would want to voice out my dissatisfaction as I have been patronizing for the past 6 months and this is how you treat your passengers!
I request that AA to improve this lateness and frequent delaying the flight as soon as possible!

I have a reservation with AirAsia and cancelled the booking due to unavoidable circumstances. I have requested almost 6 times for cancellation confirmation from AirAsia which they didnt even care about. I have purchased an Insurance while booking flight tickets and I thought of using my insurance to claim my refund.

All I requested from Air Asia is just a CANCELLATION CONFIRMATION Letter which they failed to provide me in all the 6 scenarios. I feel frustrated and disappointed with this Air Asia airlines. They cant even provide what customer is requesting for.

Arrogant and Ignorant Customer Service. I lost almost 8000 because of Air Asia negligence. You guys dont know the value of hard earned money.

I feel pity on you guys. I never want to even think of Air Asia in my mind for future bookings and would never want to suggest to anyone.

*** TOTAL DISAPPOINTMENT ***

my booking no is MHSTQC. I think AirAsia overcharged me 80.00 AUD for my upgrading luggage 20kgs (previously part of value pack(VP) ) to 30kgs. if my 20kgs VP worth 39 AUD and if I upgrade to 30kgs, I 'd be happy to pay for 29 or 58 AUD in total for the extra 10 kgs for 2 passengers. Instead, AirAsia system charged me x2 passengers 136 AUD( 2x68 ). Please see AirAsia 3rd page tax invoice.

I think Airasia should not penalise me for upgrading from 20kgs at (2x39=78 AUD) to (2x68=136 AUD). By paying value pack say at luggage portion 20 kgs worth 39 AUD and now to upgrading to 30kgs at 68 AUD now cost me 39+68=107 AUD per 30kgs. (note 2 passengers here)
Please reconsider this and credit back 80 AUD to my account. Thank you.

Van Le 03/08/2017 email address : [protected]@gmail.com