AirAsia Philippines / customer service

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On 18 January 2017, between 0800 and 0830, we visited the AirAsia Baggage Drop Counter 13 in NAIA T4 with our online check in details. We were greeted by a very ill tempered female staff. Her facial expressions was evident of dramatic annoyance with any customer interaction.

Although I found the encounter quite comical, things got done regardless, and we dropped off our luggages with ease. Nonetheless, this left a sour memory with our Philippines AirAsia experience, and likely many others on the same day, when better customer service training could have prevented this.

Jan 17, 2017

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