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Airasia / not letting me in

1 Malaysia, Malaysia

I booked a flight from hcm to kuala lumpur today at 1240 (flight AK529)for two and its operated by Airasia Berhad Msia. I understand the rules and regulations. The gate that I should wait was gate 19 but i got totally confused and waited at gate 16. Yes there was announcement before. But the only announcement that calling for our names was a minute before 1240. A MINUTE BEFORE. And i run from gate 16 to 19 and take about 2 minute which is i arrived at the gate at 1241! And your staff wont let me in! You let a woman before us in but not us two?!. And your crew wasted 10 minute to take our baggage out. Which it was easier and faster if you let us in! And the flight departed at 1250! What a joke.! AND I STILL STANDING INFRONT OF THE GATE. I need an explanation and refund.Because i was there and the plane wasnt even moving. And you dont let us in.

Nu
Aug 10, 2018

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