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1.3 1650 Reviews

AirAsia Complaints Summary

132 Resolved
1516 Unresolved
Our verdict: If considering services from AirAsia with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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AirAsia reviews & complaints 1650

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H
12:10 am EST
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AirAsia live chat

Hi,
I have contacted you before about problems with my husband's BIG Shot ID: [protected]. If I book with my ID: [protected] then I am unable to add his ID during the booking process, it always say that the details I give don't match the ID. This week I tried to log in with his ID and then add mine at the booking process but had the same problem with my ID. This suggests it's a problem with your system, this has only happened since you update your website. I emailed about this in November but nobody gets back to me, it's very frustrating. I had one response which did not answer my question at all and when I replied I didn't hear back again.
Today I contacted Live Chat and was trying to resolve the issue and have the below flights added, your agent was unable to resolve and cut me off! He told me it was because the booking name and Big Shot ID name were different but this isn't the issue as this would not explain the same problem with my account. I tried to explain this and he cut me off. I had waited 30 minutes to be number 1 in the queue and then he cut me off. This is completely unacceptable so I want to complain about this.
I use you a lot and every time I have to use Live Chat to get my husband's points added. As well as the complaint I need to be put in contact with someone that can resolve this technical issue. Can you please put me in touch with technical support or escalate this issue to someone who can help?

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9:36 pm EST

AirAsia service

Good responsibility for the Airasia guard that standing infront of the boarding gate, but racial discrimination. Weighing is the symbol for Airasia, but the guard keep checking the Chinese people but others he just ignore and let them in. So this is the service or management for Airasia? I suggest tourists have to go for boarding first then only go for check in, so that Airasia won't charges us too much. Cause after check in all the price will be higher than our flight tickets.

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10:42 am EST
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AirAsia air asia — flight cancelled but no rescheduling/refund provided

I had booked flight with Air Asia Delhi-Pune(PNR-GWYT4N) for 01-Jan-2018. Scheduled departure was 22:40 PM 01-Jan-2018. Departure time was revised to 02:35 AM 02-Jan-2018. While boarding(1:15 AM), The flight(I5-735) was cancelled. Reason mentioned was bad weather at Delhi airport. Whereas all flights from other airlines as well as Air Asia were arriving and departing from Delhi.

No option for rescheduling/accommodation was provided. Forcefully I had to book new flight(Indigo-6E-769) PNR-VKGBKE that cost me Rs 14929/-

I contacted the Air Asia nodal officer(case reference: [protected]) on 02-Jan-2018. No response from them till date.

Per DGCA norms on cancellation(CAR, Section 3, Series M, Part IV), I am expecting following:

- Full refund for my cancelled Air Asia flight(I5-735)[Rs. 5361/-]
- Compensation for my Indigo flight(6E-769)[Rs. 14929/-]

Please help!

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Update by chetanshah29
Jan 10, 2018 4:42 am EST

Nodal officer offered to refund Air Asia flight but refused to compensate for Indigo flight that I had to forcefully book due to Air Asia's inability to provide alternate flight/provide accommodation. The case reference: [protected] was closed without proper resolution.

I have opened a new support case with them, case reference: [protected]. The fight for right continues.

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Update by chetanshah29
Jan 09, 2018 10:51 am EST

For further details, please contact me at: [protected]

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11:44 pm EST
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AirAsia airlines

Air Asia is the worst Airline ever. Their service is really poor. Even on the 9-hour flight, you need to pay for the water! This should be illegal - water is a basic need. When I wanted to purchase some food - the flight attendant told me that they do not have any food left (please mind that it was a 9-hour flight). Out of 6 toilets, 2 were completely broken and another 2 were unusable! And the overhead lockers were constantly open during the flight - a serious safety hazard. The temperature on board was so low that I nearly froze - of course, you can purchase = rent, a blanket if you are feeling cold. In addition, flights were always delayed and there was a chaos on board - the staff was completely not in the control. Thank God, there was no emergency on board! Never again! Terrible and disgusting experience! This airline should not be allowed to operate

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6:40 am EST

AirAsia refund to cc

Sub: refund subect to double booking

Dear I was in thailand, it's a great coutry. Had to fly to chiang mai,
So I used your air asia app to book a flight all went well and my credit card was charged, and I did't get a respond to my booking number, "aqhr5u"
So the next dat went to 7 eleven to book a flight booking number "mw2dyt"
As you see the there is a double booking under the same name
I checked in under the booking that was by 7 eleven "mw2dyt"
I request please kindly credit my credit card for the booking, "aqhr5u"
Thanks for your kind understanding
You're faithful
Mr moses reuben
Member [protected]
[protected]@gmail.com
From the day of travel I am trying for a refund they want to refund on the flight I flew and not I the flight by the airasia app
I want compensation for the delay $100000.00
Thanks

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6:13 pm EST

AirAsia * never flying airasia again *

* never flying airasia again *

I fly 3 times per month and have used airasia a lot. Two years ago, they were great. But now, their service and few structures are aweful! For my flight today out of tokyo, online/app check-in didn't work, the gate was a nightmare, the attendant was rude and they charged my 15, 000 yen (usd $150) to check a 17 kg bag. That's almost half the price of the ticket... Insane! I booked this flight months ago, my girlfriend and I didn't even get to sit together on the 6 hour flight, the computer placed us on different rows.

* never flying airasia again *

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12:52 am EST
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AirAsia refund

I originally booked a flight from Darwin to Bali for late 2017 but due to volcano activity I cancelled my booking in fear that I would be stuck in Bali due to ash clouds and was giving credit on my account. I later rebooked a flight for February 2nd 2018 and later in December 2017 received and email informing me that AirAsia will not be flying to and from Darwin to Bali. I would like for the credit in my account to be returned in my credit card for my intent for the money was to book a trip to Bali.

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6:52 pm EST

AirAsia refund-not able to submit eform for refund-george stanly lewkowicz

Tried many times to submit eform for refund of cancelled flights:
Darwin to denpasar qz 541 on 11 may 2018 and
Denpasar to darwin qz 540 on 21 may 2018
Names: mr george stanly lewkowicz and dr margaret ellen allen
Booking number xiwmxv
Paid by visa card peoples credit union to the amount of 613.28 aud
My email is : [protected]@yahoo.com com
I live in adelaide, australia

Response to attempt to submit on your website is unable to submit try again.
As stated I have tried many times via google.
My wife has tried on her apple computer but with same lack of result.

I phoned airasia's sydney number and talked to yuva but she could not help.
She also wanted to gain access to my computer which my technical advisers say is unacceptable. She also mentioned something about using google and deleting cookies
My wife sent a message re this matter via twitter but airasia couldn't help via this medium - case no. [protected]

Would appreciate attendance to this as my next recourse of action will be to go to the australian accc and make statements via social media re lack of action.

Looking forward to your help.

George lewkowicz

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Update by George Lewkowicz
Jan 02, 2018 6:56 pm EST

Waiting for response from AirAsia

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6:47 am EST

AirAsia refund

Due to volcano eruption, my flight to bali was cancelled and I had requested for full refund. It's over a month now, and I haven't recd refund from airlines.

As per airlines, they have refunded my money, but my bank is yet to receive the funds. I enquired airasia to provide the relevant transaction details for refund, which they are not providing.

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9:39 pm EST

AirAsia damaged luggage

Date of incident - 24th dec 2017
Flight from bangkok (don mueng airport) to klia2
Flight number - fd313
Name of passenger - kong/justin tek ming
Contact number - [protected]

Upon arrival at klia2 terminal, as we (group of 9 person) were waiting for our luggagges at booth 7 of klia2, we took all our bags except another one (kind of cream colour trolley bag) that we couldn't recognized. the particular bag was in the compartment roller turning for few rounds... is only that we dare not take because it was wrapped with a clear wrapper.

After waited for around 30 minutes, we decided to have a look at the bag and we found out that it was indeed one of our bags. but, sad and disappointed to say, the bag was damaged. the zipper and the handle was broken and damaged. the bag was wrapped in a clear wrapper.

Immediately after that, we took the damaged bag to the air asia baggage reporting centre at klia2, to make an official complaint. no reason was given on how the damaged happened and, only that the staff there told us to open the damaged bag and to check if any belongings were missing or damaged. she also taken our report.in front of the staff, we checked, and nothing was missing but the bag was a total loss! very very disappointed with air asia, on the baggage handle part.

Another bag (blue in colour), there was also damage at the handle part as well as some part of the bags also having damages in the form of broken. we just don't understand how all these can happen. both the bags cannot be used anymore. is a total loss and I want air asia to bear all the cost of the damages!

I will attached all supporting photos and documents for your kind reference and will await on your urgent reply on the matter.

Please let me know asap.

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7:18 pm EST
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AirAsia refund

I had booked a return flight from Singapore to Bali . Due to Volcanic eruption, I applied for refund after reading message on your website that 100% refund will be credited in my account. I confirmed the same from Customercare. Booking number NJCDQP. Cancellation reference number ref:_00D7F2WjH._5007F8Z37O:ref.
After 1 day I decided to go to Langkawi and called customercare to move my booking to langkawi but got the response that since I already applied for the refund I can't do so and have to book separately and I will get my refund. I booked a new return flight to Langkawi. Booking reference # NRZ92H.
Now I received mail that I can either move my flight or get credit which can be used within 90 days.
I won't be able to use it within 90 days as I booked for two families coming from India.
I feel that I am cheated and would like to register my complain and request the concerned team to look into this issue urgently.

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10:34 am EST
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AirAsia refusal to board bookng no. eibinc flight fd153 on 17 & 18 dec 2017

I went to check in at Air Asia counter with two friends on Sun 17/12/2017 around 5 pm and I was refused boarding due to discrepancy of my passport no AA3899439 to India e-visa (ETA) granted AA2899439 due to typing error on online application form. After explanation to staff and the long waiting then was told I was not permitted to board that flight to Chennai. I accept with great disappointment that I wasn't able to join my friends on the trip. The lady in Charge at Counter 2C told me the ticket will be held for 14 days and wrote me the flights schedule for the next few days and I will be put on the priority list when I return the next day.

I emailed the Visa Authority who granted e-visa in India and informed them of the trouble. I received a response email from them and told me to show it to the airline with the assurance that I will be allowed to enter India.

I went to Donmuang Airport the following night 28/12/2017 around 3.30 pm, I was met with s staff called Wi Wi and explained what had happened and handed the documents from Visa Authority. To my astonishment and surprised in her attitude, wording, and expression, she acted as she didn't believe the source of the email and told me no official stamp on the email so I told her she's insulting Visa Authority I didn't think she understood what electronic mail is? I asked her to look at an email address [protected]@gov.in should be adequate. I told her to talk to Visa officer in India to clarify the problem but she refused. She disappeared and came back after a long wait and when she returned and insisted on refusal me on board. So I asked if I could talk to that immigration person she said she talked to in Chennai what she admitted later it wasn't immigration she talked to but it was a staff in Chennai.

Despite my effort to get the supporting documents from the Visa Authority in India to enable me to rejoin my friends in Pondicherry/Auroville. I was refused second time to board the aircraft bound for Chennai. I decided I had enough with Air Asia.

I was disappointed, humiliated and very stressed with the trauma I suffered with Air Asia staff for the past two days trying to broad the aircraft as booked. On Tuesday 19 Dec, I contacted Air Asia office by phone and explained what had happened and what will happen to my unused plane ticket. The answer I heard was the ticket could not be re route or no refund and all I can get is 750 baht Airport tax. I was also charged for the accommodation which was already booked in India and could not be canceled due to short notice and all of these because I was refused to go to India by AIR ASIA STAFF'S DECISION.

This is the most unreasonable, most outrageous, most unfair treatment to me and to the customers who have been through the similar case.

I'm asking Air Asia for investigation into my case thoroughly and very looking forward to hearing the outcome.

Best regards,
Supeeporn Watcharathai

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6:53 am EST
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AirAsia rescheduled flight

Your pathetic customer service. No chat support, email support and phine support in philippines. Tried ringing your useless hotline # it will ring once then hungs up. I will never ever use your service again!
You tell me whats is the status of my [censor] flight! Heres the details that you may be needing for my complaint

Michelle Juanites
FFV6NL

Contact me now!

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6:27 am EST

AirAsia cbtblr17a00113 - damaged my trolley bag, cant use it any more.

My Name - Syed Sadiqulla Nadeem
Flight details - I51130
Flight Date - 11/Dec/2017
Origin-Destination - Cochin - Bangalore
Booking #: BRPQHE
Tag #: BLR046337
KG(s) - 23
Brand - VIP
Color - Black
Type - 22-Upright Design Soft Material

Complaint - My Trolley Bag was absolutely functional while check-in and before boarding the flight.
However, when the luggage was received at BLR, the trolley bag was damaged, my stroller/baggage handle was jammed.

When the same was complained to the AirAsia Staff at BIAL/KIAL, Ruman Sajjad denied any damage and I was sent back after 2 hours of conversation, with the PIL.

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10:54 am EST
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AirAsia travel/service

Flight was delayed almost 1 hour with no notice, which caused me to miss my connecting flight. Staff did not seem to care about this matter and nobody would help me. Also, 7kg for a carry on weight is absolutely insane! I travel with the same pack every flight and have never once had to check my bag. This only added to my wait after landing, when it was already delayed! What's absurd, is that I flew this airline 5 days prior with the same exact pack and didn't have to check it! It's a way for your [censor] company to just make extra money. If you don't refund my money for this terrible experience, I will honestly never fly this airline again. Worst airline ever! With the absolute rudest staff too!
I'll make sure all of my travel friends know of this awful experience and will recommend every other airline except airasia!

I want a refund!

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4:09 am EST
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AirAsia flight timing was changed without informing/notifying me

my original flight from KUL to PEN was book online by me as below details:
Air Asia : AK-6136 ( 1 Adult + 1 Kid)
Date: Sunday, 10 Dec 2017
Time: 20:10hrs (8:10pm) KUL (KLIA2) - Depart
Time: 21:15hrs (9:15pm) PEN - Arrive
Booking Code: EKKNQJ

I arrived at KLIA2 and was in the queue at 5.50pm. There was only two counters operating at that time and there was along queue waiting. when came my turn ( at about 6.20pm ), I was told that I had missed my check-in time and the boarding gate is already closed.
I was shocked, as my flight was only at 20:10pm but why I can't aboard.
The attendant told me that my flight was changed to an earlier time which I was not aware off. I was totally caught unaware of this change as no notification was sent to me to update me of this change prior to my departure. It was a long tiring day and we were hoping to reach home timely after a long exhausting day with my kid. It was so disappointing to me that there was a change without notifying me timely. Though the flight details were correct and my contact number was my hp number, the e-mail was totally not me.
The attendant told me that there was a mail sent to an alien e-mail address which is '[protected]@gmail.com', about the change. This e-mail in not my email address. My email is '[protected]@yahoo.com'.
I immediately tried to send a mail to this e-mail address but it was invalid. How can Air Asia send a mail to an alien e-mail address and claim that customer is already informed.
There was a name given to me which is "NISA" /Penang, who had attempted the change. But why was there no notification to me to inform me of the changes made.
All I know and all I had was my booking of Flight AK-6136 @ 20:10pm from KUL to PEN.
I pleaded to the attendant, to allow me to get on the scheduled flight as there was enough time though (6.50pm), but she told me that the gate is already closed. She directed me to customer service to ask for help.
I rushed to Customer Service and again there was a long delayed queue, with just two counters. Again I had to wait for my turn and it took me more than 30 minutes before it was my turn.
I explained my situation to the attendant and asked her if I can still get on to the 20:10pm flight which I had booked, and showed her all my documents. But unfortunately she told me that its too late and there is nothing I can do but to reschedule my flight to the 21:00 (9:00pm) and I had to make a payment of RM295/- at the Service Counter.
Though I was very angry, frustrated and disappointed with Air Asia, I still had to pay the RM295/-, as I just wanted to go back home and moreover my kid was already very tired, restless and hungry.
Being a single mum with 3 kids, I still can't overcome my disappointment and frustration over Air Asia, for doing such a thing to me. I really feel that its cheating customer and robbing customer of their money.
Is this how Air Asia is earning and making profit out of innocent customer's hard earned money.
I once had believed that Air Asia was one of the best that can make everyone fly, but I now realize that its all not true. If I am a rich person I might not feel this painful, but I am not. The extra money that I had to pay was my hard earned money which I needed for my family but was forced pay Air Asia.
I am now so afraid to fly by Air Asia as I have experienced bad experience.
I would really appreciate if the person looking into my case/complaint will look into my matter asap and consider my appeal for a re-fund of my RM295/-.
Please contact me if you need more details.

Cecilia Anthony
hp#: [protected]

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7:23 am EST
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AirAsia customer service representative couldn't speak english and hung up on me!!

I contacted customer service Air Asia to add a ticket to my one way itinerary from Jakarta to Singapore for my 4 year old son. I had booked this ticket through Expedia but was required to call the airline to add a ticket for a child his age. After choosing the English option I spoke to a man who could not speak English. I had to repeat everything 3 times and speak slower and slower each time. I asked for someone else who may speak English and he said there was no one. After finding out I would be charged more for my 4-year old son's ticket than my ticket AND that I would have to pay extra for him to sit next to me, I was upset but agreed. After getting a seat selection I was told I would have to purchase the ticket and then hang up and call back to pay for the seat selection. At that point I asked for his supervisor and he said there isn't one. I asked if he were the only person there and that I wanted to speak to a manager and he purposely HUNG UP ON ME. Poor service and horrible not user-friendly policies. This was Sunday, December 10 2017 around 7:45-8:10 p.m. Sumatra Indonesian time. Booking HHTL7S .

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8:17 pm EST

AirAsia my baggage

Last Friday the 1 December we checked our luggage into the Denpasar airport at 4.30am as we were schedu;led to leave for Perth at 7.05AM. Our flight was delayed many times which was totally understandable we ended leaving at 12pm. My complaint is that my luggage has been opened and several pieces of my jewelry including my engagement ring and wedding band along with several other MIOMCO pieces and my FITBIT with charger.
My bag was unlocked as it always is when I travel to Bali at least 2 times a year. As you could understand I am terribly distressed and would like whoever the person was that stole it to be taken off your staff. I would hate for this to happen to another customer flying with Air Asia.
I am not insured and would like you to follow up on this complaint with the POLICE. My flight was QZ 534 PER [protected].
I emailed Air Asia on Saturday 2 Dec have not received a reply.
THanking you
Sue Sheridan-Brown

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12:07 pm EST

AirAsia rude cabin crew

Flight: D7
Date: 7 Dec 2017
From: Incheon (depart - 3.55pm)
Destination: KLIA2

Details : One of the air stewardesses was particularly rude and patronising. I couldn't catch her name but she is a Malay, with straight hair (shoulder length), darker and shorter than the other female crews. The way she talked to the passenger was completely nasty, arrogant and without any respect to the person she was addressing. I have never seen such behavior by an AirAsia crew before this and it certainly tarnished the image of AirAsia as a friendly service provider. Please make sure you retrain this person or get rid of her before this kind of behaviour is emulated by other cabin crews. Tq

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10:47 pm EST
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AirAsia rude staff

Date : 7 November 2017
Time : Between 3.00 p.m. - 4.00 p.m.
Location : Penang Airport (Airasia Self Check-in Kiosk) - Please check your CCTV

The ground Airasia staff (Indian lady) is very rude.
The Self Check-in Kiosk is not working/faulty and could not print.
I asked her nicely to look into it with low tone and she answered by yelling as if to let everybody hear her "Can't you see I have only two (2) hands?" then she ignored me and pretending to be busy serving customer at the lane of kiosk that is not even faulty! What an attitude!

Is that the right way to service your customers? I feel humiliated. You can imagine how unhappy I was, when I saw this behavior. After this behavior, I was in shock for couple of minutes. I am very disappointed with your airline. Please send your staff for anger management and the right way to answer/explain to customer!

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meenachizzz
, US
Dec 07, 2017 2:00 am EST

@muze, if your kiosk is not working, go and find another kiosk. Is not that simple? That airline staff was serving another customer right? What makes you think you deserved to be served first rather than the other customer?

AirAsia In-depth Review

Company Overview:

AirAsia is a leading low-cost airline based in Malaysia. Established in 1993, the airline has a rich history of providing affordable and convenient air travel options to millions of passengers. AirAsia's mission is to democratize air travel and make it accessible to everyone. The airline's vision is to be the largest low-cost airline in Asia and to continue expanding its network of destinations.

Over the years, AirAsia has achieved several key milestones and received numerous accolades. It has been named the World's Best Low-Cost Airline by Skytrax for 11 consecutive years and has consistently maintained high customer satisfaction ratings.

Flight Services:

AirAsia serves a wide range of destinations across Asia and beyond. Whether you're looking for domestic or international flights, short-haul or long-haul journeys, AirAsia has got you covered. The airline operates frequent flights to ensure convenience and flexibility for travelers.

When it comes to on-time performance, AirAsia strives to provide reliable service. While occasional flight delays may occur due to unforeseen circumstances, the airline makes every effort to minimize disruptions and keep passengers informed.

Onboard, AirAsia offers comfortable cabins with well-maintained amenities. Passengers can enjoy a pleasant flight experience with ample legroom and cozy seating. In-flight entertainment options and Wi-Fi availability ensure that passengers stay entertained and connected throughout their journey. Additionally, AirAsia provides generous baggage allowance and handles luggage with care to ensure a hassle-free travel experience.

Booking Process:

AirAsia's website is designed with user-friendliness in mind. Navigating through the website is a breeze, making it easy for travelers to find flights and make reservations. The booking process is straightforward, allowing passengers to quickly select their preferred flights and complete their reservations.

With AirAsia, travelers have access to different fare options, including economy, premium, and business classes. The airline offers transparent pricing, ensuring that customers are aware of the total cost of their tickets, including any additional fees.

Flexibility is a key aspect of AirAsia's booking process. Passengers have the option to change or cancel their bookings, providing them with peace of mind in case their travel plans change. The airline also offers a convenient mobile app that allows travelers to manage their bookings on the go.

Customer Service:

AirAsia's customer support team is known for their responsiveness and helpfulness. Whether you need assistance with flight changes, refunds, or any other inquiries, the customer service representatives are readily available to provide support.

The airline offers multiple contact channels, including phone, email, and live chat, ensuring that passengers can reach out for assistance in their preferred way. The customer service team is well-trained and proficient in multiple languages, ensuring effective communication with passengers from different backgrounds.

AirAsia takes customer feedback seriously and strives to resolve complaints promptly. The airline values its customers' opinions and continuously works towards improving its services based on their feedback.

Pricing and Value for Money:

AirAsia is known for its competitive ticket prices, offering affordable options compared to other airlines. The airline frequently offers promotions, discounts, and special offers, allowing travelers to save even more on their airfare.

What sets AirAsia apart is its inclusion of additional services in the ticket price. Passengers can enjoy complimentary meals, seat selection, and baggage allowance, ensuring a value-packed travel experience. The airline also offers loyalty programs that provide benefits for frequent flyers, such as priority boarding and exclusive perks.

Overall, AirAsia provides excellent value for money, combining affordable prices with quality service.

Safety and Security:

AirAsia prioritizes safety and adheres to international safety standards and regulations. The airline maintains a modern fleet of aircraft and ensures regular maintenance to guarantee passenger safety.

Pilots undergo rigorous training and possess the necessary qualifications to operate flights safely. Onboard, AirAsia implements strict safety measures and procedures to ensure a secure travel experience for passengers.

The airline has a commendable safety record, with a low incident and accident history. Additionally, AirAsia maintains robust security measures at airports and during flights to provide a safe environment for travelers.

On-Ground Experience:

AirAsia aims to provide a seamless on-ground experience for passengers. The check-in process is hassle-free, offering options such as online check-in, self-service kiosks, and counter check-in.

Airport staff are efficient and handle baggage with care, ensuring a smooth journey for travelers. Lounges and amenities are available for passengers to relax and refresh before their flights. Airport facilities are accessible and maintained to a high standard of cleanliness.

The boarding process is well-organized, allowing passengers to board the aircraft efficiently. Ground transportation options to and from airports are readily available, providing convenience and ease of travel.

Partnerships and Alliances:

AirAsia has established collaborations with other airlines and travel agencies, offering passengers seamless connections and expanded travel options. Through codeshare agreements, travelers can enjoy the convenience of booking flights with multiple airlines.

Partnerships with hotels and car rental services allow passengers to integrate their travel arrangements, making it easier to plan their trips. AirAsia's loyalty programs provide opportunities for passengers to earn and redeem points with partner companies, unlocking additional benefits and rewards.

Sustainability and Corporate Social Responsibility:

AirAsia is committed to sustainability and corporate social responsibility. The airline actively engages in environmental initiatives to reduce its carbon footprint. Community support programs are in place to give back to the communities it operates in.

AirAsia prioritizes employee welfare and has implemented diversity policies to ensure an inclusive work environment. The airline maintains transparency in financial reporting and upholds ethical business practices. Its sustainability efforts have been recognized through various awards and accolades.

User Reviews and Ratings:

AirAsia receives positive reviews and high ratings from users across various sources. Customers are generally satisfied with the airline's services, praising its affordability, reliability, and customer support.

Common positive experiences shared by users include the airline's competitive prices, comfortable cabins, and friendly staff. Negative experiences are relatively rare, but occasional complaints may arise regarding flight delays or customer service issues.

When compared to its competitors, AirAsia consistently receives favorable reviews, further highlighting its commitment to providing a quality travel experience.

How to file a complaint about AirAsia?

1. Log in or create an account: To begin, please ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, you will need to create one by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, succinctly summarize the main issue you have encountered with AirAsia. Make it specific and clear, such as "Unexpected Flight Cancellation by AirAsia without Refund".

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience with AirAsia. Include key areas such as booking issues, flight delays or cancellations, customer service interactions, baggage problems, or any discrepancies in charges or refunds. Mention any relevant transactions, including dates, flight numbers, and booking references. Clearly articulate the nature of the issue, steps you took to resolve it, including any communication with AirAsia's customer service, and the company's response or lack thereof. Explain how this issue has personally affected you, whether it be missed events, financial loss, or stress.

5. Attaching supporting documents: Attach any relevant documents that support your claim, such as receipts, boarding passes, correspondence with the company, or screenshots. However, be cautious not to include any sensitive personal information that could compromise your privacy.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue with AirAsia. In the 'Desired Outcome' field, specify what resolution you are seeking, be it a refund, compensation, or a formal apology.

7. Review before submission: Before submitting your complaint, review it carefully to ensure that all information is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all details are presented in a logical order.

8. Submission process: After reviewing your complaint, click on the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Following the submission of your complaint, make sure to check back regularly for any updates, responses, or requests for additional information from either ComplaintsBoard.com or AirAsia. Stay engaged with the process to maximize the chances of achieving a satisfactory resolution.

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Contact AirAsia customer service

Phone numbers

+60 160 085 8888 +1 (844) 727-4588 More phone numbers

Website

www.airasia.com

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Is ComplaintsBoard.com associated with AirAsia?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with AirAsia Customer Service. Initial AirAsia complaints should be directed to their team directly. You can find contact details for AirAsia above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about AirAsia. Discuss the issues you have had with AirAsia and work with their customer service team to find a resolution.