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AirAsia / immigration que in airport

Kuala lumpur airport, Malaysia
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We are 7 person who missed our flight becouse of que of immigration. We take our boarding pass at 16 o'clock and the flight was 19:05. But we reached at 19:20. Also the flight had delayed but they don't open the gate for us. We lost much money in your damn airport. We are not crazy person to buy ticket, come to airport, take the boarding pass and then didn't go to gate and miss our flight. You should arrange us to refund our money

Re
May 7, 2017

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