AirAsia / flight ticket booking and processing

Selangor, MY

I was really unsatisfied in this time service, please refer to the below reason:

I had won four flight ticket from myfm radio station, and I have submitted the flight ticket redeem forms on 10.03.2017, around 5pm. But I only received the flight ticket on 17.03.2017 (Around 3pm)!!

The reason for flight ticket issued in delay due to mistake in booking the flight ticket destination!!! Suppose is wuhan, but they booked to hangzhou! If I didnt remind them, I might fly to hangzhou?!?!?!?

Further, the office line 03-[protected] never pick up from your staff!! I tried to call almost 50 times!!! Never pick up!!! Never!!!


Now i'm facing another problem,

I cannot check in via online due to the system already assigned our hot seat to the other passengers. I have no idea, why they all fix the seat but the system still assigned the seat to others passengers (Customer service michelle told me). Now I need to go airport with my parents early because want to check in via counter!!!

That really is an unacceptable matter happen from airasia!!

Terrible and trouble experience ever!!!

James koh


Mar 20, 2017

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