The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Airasia / damaged luggage

1 KOTA BHARU, KELANTAN, Malaysia

Date of incident - 24th dec 2017
Flight from bangkok (don mueng airport) to klia2
Flight number - fd313
Name of passenger - kong/justin tek ming
Contact number - [protected]

Upon arrival at klia2 terminal, as we (group of 9 person) were waiting for our luggagges at booth 7 of klia2, we took all our bags except another one (kind of cream colour trolley bag) that we couldn't recognized. the particular bag was in the compartment roller turning for few rounds... is only that we dare not take because it was wrapped with a clear wrapper.

After waited for around 30 minutes, we decided to have a look at the bag and we found out that it was indeed one of our bags. but, sad and disappointed to say, the bag was damaged. the zipper and the handle was broken and damaged. the bag was wrapped in a clear wrapper.

Immediately after that, we took the damaged bag to the air asia baggage reporting centre at klia2, to make an official complaint. no reason was given on how the damaged happened and, only that the staff there told us to open the damaged bag and to check if any belongings were missing or damaged. she also taken our report.in front of the staff, we checked, and nothing was missing but the bag was a total loss! very very disappointed with air asia, on the baggage handle part.

Another bag (blue in colour), there was also damage at the handle part as well as some part of the bags also having damages in the form of broken. we just don't understand how all these can happen. both the bags cannot be used anymore. is a total loss and I want air asia to bear all the cost of the damages!

I will attached all supporting photos and documents for your kind reference and will await on your urgent reply on the matter.

Please let me know asap.

Airasia
Airasia
Airasia
Airasia
Airasia
Airasia
Airasia
Airasia
Airasia
Airasia
Airasia

Tm
Dec 26, 2017

Post your comment