AirAsia / air asia flight
28 April 2017.
Senai Airport to KLIA2.
Depart time : 10.40pm.
My name is Mohd Izzat. I am supposed to board flight 6049 at 10.40pm. However the flight was delayed to 01.50am and I totally disappointed with Air Asia customer service. There was no sms or email notification. There was no proper explanation by any of Air Asia staff. No refreshment for waiting of additional 3 hours. One short announcement then all of sudden, could hardly seen any of your staff - all dissapeared. Customers were left puzzled here at Senai airport.
Please be more professional in future. Please take a serious actions in improving your customer care.
MOHD IZZAT MD AZMI
Air Asia super duper disappointed customer.
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