Air Lingus / Delay in flight and unable to contact anyone to complain to!
Re: Air Lingus
I wish to lodge a complaint regarding my flight Jersey, Chanel Islands, U.K. to Dublin Ireland on 16th June 2007. Flight E1245 was delayed for a considerable number of hours with no explanation offered to any passenger. The weather in Jersey was quite awful and the initial assumption was that flights were delayed due to bad weather. However the rain did not seem to interfere with any other flight so I inquired from airport officials and they did not know the reason for the delay. There was no Air Lingus representative present to whom I could direct an inquiry.
When on board, I asked a hostess and she informed me that there had been a ground-staff strike in Dublin airport from 6.00a.m. that morning. Why, as they had my telephone number on my booking form, did they not telephone me and advise me of this delay instead of causing me to sit in Jersey airport for hours and hours?
I an extremely cross with Air Lingus. I spent a lot of money on this short flight and cannot understand why they treated me so shabbily. Furthermore when I sent my complain by e-mail to the booking office, it was returned to me as 'failure to deliver' . I do not have any other contact address to write to, nor a telephone number, nor can I find any such detail.
I wish to lodge my dissatisfaction with Air Lingus and make a formal complaint about this.