Air India
reviews and complaints

Complaint : 7th Feb 2018 Flight N° AI 143
Subjet:Medical Negligence on 7th Feb in international Airport Terminal - T3
As soon as I boarded the plane, I realized some pain and congestion in my chest, at the same time I started heavily sweating. It was a serious Heart Attac so I immediately brought this in the notice of the Air Hostess who deboarded me from the plane on a wheel chair along with an Air India staff member, in order to get Medical Assistance as I was in a critical condition. After reaching in the arrival hall at 13:15 till 14h15 no medical assistance by doctor was available despite number of calls made for the Doctor. After desperately trying when I was not geting any medical aid or Doctor I left all hopes of my servival and thinking that I will die soon as I was not able to breeth now Finally doctor come after an hour of wait. By that time I was almost unconscious.
Realizing my critical condition they took me to the Medanta Hospital, Gurgaon in the ambulance but not before 14h 45 PM, by passing time my condition became from bad to worst. First Aid was offered to me in the ambulance and we reached the hospital at 3.15 pm. I was operated immediately by the cardiologist Dr Chopra and Dr Rajnish Kapoor.
Next day Doctors told me that my condition was extremely critical and another few minutes delay could have been fatal or too late.
But it is astonishing and extremely disgraceful on your part that this kind of incident happens in your International Airport of the Capital and you claim that your airport is the best (or one of the best) airport in the world. I feel ashamed as an Indian after this incident. Imagine I would have died in the Airport due to not providing medical attention in time?
Tell me who is to be blame? I spent two and half lac Rs due to LATE MEDICAL ASSISTANCE, apart from my Air india ticket of Delhi Paris Delhi
At least my medical expenditure could be eveted if I was treated sponteneously in the Airport (within 30-40 minutes)
I would like that proper investigation and prompt action would be taken from your side so that this kind of incidents does not happen in future
Your's aggrieved citizen
ISH SETH
ish. [protected]@yahoo.com
[protected]

CC to Airport Manager Delhi/Minister of Civil Aviation

I have made a payment on 5th Feb 2018 for my travel from Mumbai to Vijayawada on 27th Feb 2018 & return on 6th Mar 2018 by ICICI Debit card. The amount has been deducted from my account and the transaction is cancelled.

The PNR Number is JXE7C

Till now, i have not even received the acknowledgment from the '[protected]@airindia.in' on my query.

If you can't provide proper support to customers for mobile App. suggest not to start launch the app and spoil the value.
Not at all a professional way of handling the customer.

Thanks & Regards
Deepak Korrapati

May be it is high time that you check the track record of AI 609 to Bangalore that flies from Mumbai.

I have been a passenger of this flight over a year and never has it happened that we have ever flown on time.

Every travel the plane wouldn't have come - that of course is the main reason, subsequently missing slot ATC and so on and so forth.

For some reason or the other i have been extremely hopeful that there will be a next time

Continuing in vain

I traveled by air india on 15th and my one baggage is missing when i complaint they try to bring my baggage after 5 days .

when i open my baggage i found some items missing, so again i told the airport supervisor of Hyderabad how could you open a passenger baggage without his permission.

kindly solve this. i send emails but till now no response.

thansk

saleem

Possibly the lousiest airline I fly in. my work is such that I do 25-30 flights in a month http://akashgautam.com/motivational-speakers-in-india/. Being a motivational speaker and a corporate trainer in India you require to be on time always. Air India does not inform prior about flight delays through phone or sms. Thankfully I was always on time for my Corporate Events (thanks to my team's vigilance of flight schedules) but Air India will never be on time to inform.

Pls improve
Akash Gautam

Besides my family's vacation was spoiled as result of this cancelation but the hotel rooms booked for this trip in Manali was another waste that I had to deal with since free cancelation deadline was on January 26 at 6 pm India time. Besides that to book new tickets with Air India to Bombay and a new Hotel as well.

Attached are snap shots of Air India email for the cancelation as well as the Hotel cancelation which indicates no refund.

I look forward to hear from Air India on how will they compensate me for financial losses at least.

Firas

passenger details
passenger ticket no.(s)
adult 1 ritu bala 098-[protected]
adult 2 anil kumar 098-[protected]
infant 1 arnay pandey. 098-[protected]
infant 2 aranya pandey 098-[protected]

Above is my flight tickets details, seat numbers was 10 A-10 B
When we were travelling fromMumbai to Dubai, in flight services was so bad which we never experienced in our whole life, no one bothered to organize additional oxygen masks for kids or change seat, no meal was served, was insisted to have non veg even though we are pure vegetarians, we asked for blanket, they said we don't have any more, we asked for peanut, they said we only provide per adult one pc, when wanted to talk to flight in charge, Monica came after an hour and again disappeared suddenly and never came back even though called many times...such a rude staffs, bad and irresponsible service. We had bad times, please return our flight ticket money asap.

Looking forward for immediate solution and action.

I have travelled from bangalore to stockholm on 06-dec-2017. On arrival at stockholm, i found that one of my baggage is missing. I have registered a complaint with sas baggage service in arlanda airport, stockholm. File reference number is arnai10052/06dec17/1759gmt.
Sas baggage service told us to check with air india as they have not received any details/updates from air india. Air india says that bag was dispatched on the same flight on which i have travelled. Nobody is taking the responsibility to search the same.
Air india & sas baggage service are not providing any info on the missing bag or compensation.

Dear Sir,

Ref: My e ticket -
AI 098-[protected] C4

I am an NRI staying at abroad since 14 years and a frequent flyer of Air India along with my family more often.

Today I am flying to Jeddah via Hyderabad from BBI through AAI -776 then from Hyd to Jeddah through flight-AAI -965.

I presented myself at check in counter of BBI Airport infront of the lady Surya Patra and submitted my e ticket, my passport and my re-entry visa printed paper issued from KSA containing all required information in english alphabet and english numeric as well in arabic.

She asked me to submit a translated papaer (I dont know in which language she wanted).

Then I suggested her to get verified those information from the office behind her and to issue me my boarding pass accordingly.

But without listening to me she was putting argument that I should provide her translated full page paper of my re-entry visa.

Despite my repeated request that though the paper was of a half page but containing all required information as required regardless of the size of the paper

She detained me upto 25 minutes at the counter in standing position and shouted me saying that she could hold my journey. I was standing at the counter and being a diabetic I was in hurry to pass my urine at any airport toilet, but could not as my boarding was not finished.

Meantime my paper was verified from the internal office and the concern office staff wrote the date of validity of my re entry visa as up to 14/02/2018.

Then also she did not agree to accept that date verfication written by her own office staff with pen on that printed paper from my HR department there at Saudi Arab and asked the office staff to give her in form of a new printing paper in an another A4 size paper.

After my repeated request that I am in hurry ned to go to clear my urine but she isuued baording pass to two other passengers and she continously detained me, I told her please go and bring print out as you want from your backside office.

Her (Surya Patra) behaviour was totally arrogant and not supportive, meantime her male collegue also from other boarding counters interfered and requested to issue me my boarding pass as my validity date of re entry visa was already verified from their back office.

Finally after 25 minutes she issued me my 2 boarding pass.

Intensionally she gave me back seats and not in any front rows. Window seats were avaialable in flight from BBI to HYD AI 776.She alloted me seat 68H in the flight AAI 965 HYD-JEDDAH.

Kindly coach/trained her well so that her behaviour would be normal and acceptable with all passengers irrespective of religion, caste & profession.

She need to be trained for respecting passengers and to treat all passengers as human being.

Necessary action as deemed proper may kindly be taken against her ( Surya Patra Air India ground staff of BBI airport) for her misbehaving with me
and corrective action to be taken for the improvement of data network system in AIR India for easy access the online network of visa validity converting the Arabic date to Georgian date.

Thanks,

Shaikh Abdul Aziz
India-[protected]
KSA-[protected]

Respected madame,

I am writing this mail to officially lodge a complaint about the irresponsible and rash behaviour of the Air India staff at Delhi Airport and finding the only avenue for complaints about the airlines, I am writing to you.

My daughter Miss. Krithika Venkatachalam, a student studying at BCU in vancouver was booked back through Star alliance, by Air India from bangalore to Delhi on 1st january 2018, and subsequent connection with Air canada from Delhi. Her Delhi flight was sceduled for 10.00 Am on 1/1/2018, with PNR LNJCMM, with Aircanada6419, scheduled to reach delhi at 12.45 with her subsequent connection to Vancouver from Delhi being at 5.20 PM by Air canada 0045, PNRLNJCMM.

She was issued her Boarding passes for both the flights from bangalore and her luggage was also booked to Vancouver directly.

The flight was late from bangalore itself and by the time she reached​ Delhi and did her immigration, the gates has closed and she was stranded in Delhi. Upon continuous interaction with the staff, who were trying to shake off responsibility, her immigration was reversed, but baggage was made available only after repeated follow ups. The airlines did not bother to even offer refreshments to the passenger and, the lonely girl was left to herself to find her way around. The airlines did not give her accomodation which was her right, and she was brushed off like dirt. Ultimately we had to from Bangalore get on line and arrange her hotel accomodation at Delhi Airport Holiday inn express hotel and arrange for her next flight on the next day through Air Canada.

This was a very traumic and terrible experience for the child and us, as parents had her on mobile all the time to give her strength. This prepostorous behaviour from the Countries Premier Airlines is absiolutely unacceptable and I request you to look into the matter for strict disciplenary action and compensation in cash for the expenses incurred and the anxious new years night we had to endure with the child.

I have all the details available with me like tickets, rebooking from air canada, hotel bookings etc. I hope you will be kind enough to take up the matter with the appropriate authorities. I am a true Indian and its shameful that my airline is behaving so irresponsibly.

I am not really expecting miracles to happen on the complaint but it was my moral obligation to get this on record. may be some one some day will look into it and may want to act on it.

regards

Venkat

I travelled with my wife and daughter from Delhi to Pune on 16th July by AI 849. The ticket was booked on 22nd June through M/S Balmer Lawrie & co. and I was charged higher UDF . As per the government notification, the user development fees have been reduced . It also mentions that the amount will be automatically refunded by airlines if travel happens after July 7. I have been persuing the case with Balmer Lawrie & co since 28/7/2017 over the phone and emails but I have not received any refund even after 6 months. The travel agent i.e. Balmer Lawrie & co says they have not received any amount from Air india regarding the refund. Can you please let us by when will the refund happen. My PNR is H4WCD.

I booked an Air India flight from Mumbai to Jamnagar for 11th January 2018. The flight was scheduled to take off at 11am and so my schedule for all the work in Jamnagar was fixed accordingly.

On 10th January 2018, I get an email from Air India stating that the flight has now been rescheduled to take off at 1:10 pm. There is absolutely no reason provided for this delay and considering the fact that the reschedule happened a day prior to take off, I believe Air India is simply trying to cheat the customers of this flight in order to save some money.

As a result of this delay, I have had to cancel a few meetings and will now have to visit Jamnagar again in the following week.

On top of this there is not a single form of apology made by the airline. Such pathetic customer care and service is the reason why this airline is struggling to survive.

Thanks and Regards,
Rushabh Sheth

1st January 2018 I booked an AI-023 flight (Ticket No: [protected]/[protected]) to travel from Kolkata to Delhi domestic flight which was supposed to fly at 08.30 PM. I had a separate international KLM/Delta flight from Delhi to Miami at 3.25 AM (Ticket No: [protected]/[protected]). Around 5 PM Air India emailed me that flight is delayed and supposed to fly at 10 PM. We reached on time and after security checking waited for a long time. Around 11 PM the flight came and we boarded. Then again no response. The pilot said that ground staffs are not giving instructions to fly. Then after some time, one air hostess said that politician Sougata Roy is coming from another canceled AI flight, so they have to wait. Then after some time, he came. Still no response. Then they said that AI system crashed and as soon as they will get the manual information of all passengers and their luggage, they cannot fly. At last, the flight flew at 12. 10 AM and reached at 2.00 AM. It was delayed for 3 hours 43 minutes. We collected luggage within 2.50 AM and reached international gate within 3.05 AM. We were denied to enter because we were too late and advised to go to AI counter to collect delay certificate. We collected that and go to KLM representative to request for reschedule us for next flight. But he denied doing that because it was not their fault. We called the customer care of KLM and Delta to request the same again and they replied the same and advised to book a new ticket. We came back to AI and requested to give hotel as long we are buying a new ticket, but they did not bother to give us. At last, we bought a new next day ticket for Emirates (Ticket No: 176 [protected]/ 176 [protected]) which cost around $2000 and went to a hotel for one night which cost Rs.1500. At last, we returned USA next day. I lose a lot of money because of Air India and because I am a student, it is more loss for me. I need the full amount of $2000 plus Rs 1500 compensation from Air India.

Hello Air india, i would like to complain regarding a lost baggage which happened when i flew from chennai to frankfurt. I am not getting any proper response from you even after 4 months of waiting.My FILE number is FRAAI25279. Frankfurt airport baggage authorities have informed me they can not find my baggage and can not trace it anymore. I expect a response from your side to compensate my lost baggage

Hi,

Iam writing with despair at the ordeal your precious carrier has put me through. Thanks to you, I hadarrived in London via AI 161 on 16th Dec, 2017 at 6.50 am with one of my three bags missing. I was coming Kolkata via Delhi.

Immediately I lodged a complaint in London with ref no. AHL LHRAI : 14364. After about an hour, we were told, while we were still at the airport in Heathrow, that a baggage was traced at the Delhi airport which seemed similar to my baggage since it was an American tourister baggage. I was told that it would arrive by 6.30 pm (London time) on 16th dec itself. While I am writing this mail on 17th Dec, after numerous follow ups with your helpline [protected], I was told that my bag did not carry a baggage tag. Every time I called the Delhi number, mentioned above, I was told it would arrive by the next flight. Assurances after assurances but now I am told told that Customs DC has not cleared it.

The baggage contains my medicines and warm clothes because Iam meant to travel all over Europe for the next 15days in sub zero temperature. I am freezing and my blood pressure has shot up coz I dont have my medicines which is in my lost bag. My holiday is royally spoilt but now Iam fearing risk to my health. I am acutely stressed which cant be explained.

Please note that you will be responsible for my health and harassment and life issues and severe inconvenience caused due to your inefficiency. Please consider this letter as a formal communication which I will take up under Consumer Protection Act of India with a minimum claim value from Air India of Rs. 2, 500, 000 (Indian Rupees Fifteen Lakhs) on account of my loss, threat to my health, mental stress and extreme harassment.
Note that I shall be leaving London on 19th Dec night for Edinburgh.

You may reach out to me through email or my UK/Europe No.+[protected].
PLEASE DO NOT CONSIDER THIS AN EMPTY THREAT. I am a senior banker and belong to the service industry and hence know all the technicalities of addressing such issues. I WILL ENSURE YOU PAY FOR THIS. I WILL LEAVE NO STONES UNTURNED, REST ASSURED.

Regards,
Shampa Chakraborty
[protected] (India no. unavailable till 30th Dec)

Hi I would like to raise a complaint against air india for missing my baggage and for not printing my tag number in back of passport or boarding pass from mumbai to london. I'm 7 months pregnant and I was in wheelchair while checking in. I'm currently in denver (USA). I wanna find my tag number for the baggages through my booking reference or using passport number

I have tried on numerous occasions to seek help with a refund that I am entitled to regarding a special seat (11c) booked for a return flight from Mumbai on 4 Nov 17 for my sick father. We did not use that seat as our flight was bought forward to 2 Nov 17 due to his health deteriorating and the customer services agent at Air India Nariman point advised me that as we had given more than 24 notice, a full refund would be granted from London.

I have tried on many occasions have had to wait hours for someone to help and I am being passed from one place to the next.

The e ticket number is [protected] and the feedback reference is WB-IBOM111217036

Please can you help resolve this once and for all.

Dear Sir /Madam,

I hereby Rizwan Rakhangi, My frequent flyer card no : [protected], Last 6 to 8 month I am struggling for my KYC, I am receiving only OTP PIN, on mobile phone, email acknowledge not receiving that is reason I am not able to open my ff flyer account and I cant redeem my miles,
Three to Four times I submitted my documents for KYC but not successes .
so many times I call Dubai office [protected], office staff not ready to pick up the phone and luckily if the pick the phone they are not giving proper answer, not supportive, not giving proper guidance,
Now really i am frustrated with this issue,
Kindly help me
Thanks and Regards
Rizwan Rkhangi

My Brother was travelling from Dubai to Mumbai International Air Port on 28th October 2017. He was carrying 43 inch TV Set LG which was damaged by Air India baggage employee. Please note that TV Set was packed in non-breakable box. We tried to reach out Air India Officers through email as well as phone numbers given by them. However, we are not getting any responses from them. Please investigate it at the earliest and arrange our compensate.

Tried to reach on:
BOM.[protected]@airindia.in
022-[protected] / 08

Pathetic Services from Customer Care:
Hema, Yasmin & Pratiksha
Escalation: Brijesh

Please find attached an authority letter of on-site officer as well as other details related to TV Set for your reference.

In 01/07/2017 I booked 4 tickets for travel on 27/11/2017 from MAA to HBX via BLR. Today I received an SMS advising me that the connecting flight from BLR to HBX had been advanced from 15.45 hours to 14.10 hours. As my MAA- BLR flight would reach BLR only at 14.20 hours I clearly had a mis connection. When I contacted Air India they offered to put me on a flight to BLR on 26/11/17 ( the previous day) but refused to provide me accommodation for the night. They also turned down my request for putting me on a suitable flight of some other airline. Further their action in contending themselves with mechanically sending me an sms which could have been so easily missed and their handling of the issue clearly bring forth their customer unfriendliness nay contempt for customers. I am really hurt to see the depths to which this once proud airline has sunk.