Air India / Flight changed... No information

63 Trident Point, Harrow, England, Greater London, United Kingdom

I booked my tickets for a family of 3 - (I, my husband, my 2.5 yr old child) for 10th Jan 6:50 flight AI115.. All tickets were booked in August...almost 3 months back.We also received a message yesterday saying our flight is scheduled at 6:50 in the morning. We reached the checkin counter at 3 am. in the morning and stood in the line for more than an hour.There was only one person at the counter and people were just standing there ...just waiting for staff to come. But after standing in the line for more than an hour, we go to the checkin counter and we were told that no seat is available in this flight and they asked us to take the 2:45 pm flight.When we asked the reason, they just told, it is overbooked. Nobody was ready to give us anything in writing. We have a small child with us who was awake almost whole night to reach airport at 3 am. Also, the staff was extremely rude and the manager - incharge was giving such stupid excuses. The person incharge even said - " Do you want the afternoon flight or not"? There were no apologies compensation for the trouble it caused us. Air India did not even care to send us a message the previous night that seats were not available in this flight!!! AIR INDIA's carelessness and rude attitude has left us frustrated and hurt. I would never want to board this flight ever again. Today's behavior was like people board the local UP roadways bus... and not a flight. Even buses seem to better !!! . I DO NOT EXPECT THIS FROM AIR INDIA. ITS A SHAME ! Vibha Naryan

Jan 09, 2016

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