SUBMIT A COMPLAINT

Air Indiadamaged luggage

It has been months and i'm still waiting to hear back from the department. the only response I get is " we request you to kindly wait for some time for an appropriate reply. " following is the email communications and the details of the complain.

Thanks
Dilip kumar

On sat, dec 10, 2016 at 8:58 am, dilip kumar wrote:
Hi,

Please let me know whom should I reach to get a resolution to this. this has been pending for months now.

Thanks
Dilip kumar

On fri, nov 18, 2016 at 6:41 am, dilip kumar wrote:
Hello team, please provide an update

On tue, nov 1, 2016 at 2:28 pm, dilip kumar wrote:
Hello,

This is getting delayed a lot, how long am I suppose to wait for an appropriate reply.

On fri, oct 14, 2016 at 5:17 am, cochin baggage services wrote:
Dear sir,
Kindly advice where did you notice the damage (which airport) or which leg of travel.

Regards
Baggage services

— original message —
From: call del
Date: oct 14, 2016 11:43:50 am
Subject: fwd: damaged luggage
To: ord
Cc: cok, del, del, call. [protected]@airindia.in

Hi team,

Refer mail trail, please assist the pax accordingly.

Pax e-ticket number - [protected].

Warm regards,

Lakshmi,

Air india customer care / chennai.

— original message —
From: call bom
Date: oct 14, 2016 10:32:05 am
Subject: fwd: damaged luggage
To: "call. del"

hi team,

Please assist the passenger for the same at the earliest.

Regards,
Air-india customer care,
Bom/vaibhav

— original message —
From: dilip kumar
Date: oct 13, 2016 8:32:07 pm
Subject: fwd: damaged luggage
To: airindia airindia, call. [protected]@airindia.in, [protected]@airindia.in

Hello,

It has been 2 months since I reported the issue but have not received any concrete resolution.
Please let me know how this concern will be taken care.

Thanks
Dilip kumar

On sun, sep 18, 2016 at 12:42 pm, dilip kumar wrote:
Hi, it has been a month from the reported damage, please let me know the update on the issue.

Thanks
Dilip kumar

On thu, sep 1, 2016 at 11:44 pm, call del wrote:
Dear sir/madam,

Thank you for contacting air india. this is to acknowledge your mail.

In reference to your e-mail, we certainly understand your situation and hence we have processed your request/concern to the relevant department. we request you to kindly wait for some time for an appropriate reply.

Warm regards,

Vidya,

Air india customer care / chennai.
============================================================
On 09/01/16 08:52 pm, dilip kumar wrote:
Hello,

It's been a very long time after I reported the issue, can I get an update on the resolution?

============================================================
On sat, aug 20, 2016 at 5:04 am, airindia airindia wrote:
Dear sir/madam,

Thank you for contacting air india. this is to acknowledge your mail.

We are sorry for the delay caused in replying to your email.in reference to your e-mail we certainly understand your situation and hence we have processed your request/concern to the relevant department. we request you to kindly wait for some time for an appropriate reply.

Warm regards,

Arun,

Air india customer care / chennai.

============================================================
On 08/20/16 02:57 pm, dilip kumar wrote:
Please find my itenary email attached. this is what I received when I booked online

Thanks
Dilip kumar

===========================================================
On friday, august 19, 2016, airindia airindia wrote:
Dear sir/madam,

Thank you for contacting air india.

We are sorry for the delay caused in replying to your email.in reference to your e-mail, we request you to kindly share the air india e-ticket number with us for the appropriate information.

For any other query you can reach us through our air india customer care toll free number india: [protected] |usa: [protected] |uk: + [protected] | canada:[protected] |germany – [protected] (9am-9pm local) | france – [protected] (9am-9pm local) | singapore – [protected]| australia– [protected].

Or log on to our website www.airindia.in. have a wonderful day!

Warm regards,

Arun,

Air india customer care / chennai.
============================================================
On 08/18/16 10:48 pm, dilip kumar wrote:
Hi,

I would like to inform that I had received two of my good bags in damaged condition. it seems they were not handled properly and were thrown badly.
Both the bags have big tear and water leaked in to them ruining my clothes. please let me know the process for the repairs due to mishandling.

Attached are the imagesof the damage and below is the itenary of my travel

Travel information
Flight depart arrive class fare
Basis nvb* nva* baggage
Allowance
ai 126 / ai 48
booked chicago (ord)
Mon, 11 jul 2016, 13:30, terminal 5
Delhi (del)
Tue, 12 jul 2016, 18:05, terminal 3
Delhi (del)
Tue, 12 jul 2016, 14:35, terminal 3
Kochi (cok)
Tue, 12 jul 2016, 21:25, terminal i
Economy - s, economy - v
S2xsv37
Mon, 11 jul 2016
Mon, 11 jul 2016
Adult: 2 pieces
Child: 2 pieces
Infant: 1 pieces
Flight depart arrive class fare
Basis nvb* nva* baggage
Allowance
ai 47 / ai 127
booked kochi (cok)
Tue, 16 aug 2016, 21:30, terminal i
Delhi (del)
Wed, 17 aug 2016, 02:20, terminal 3
Delhi (del)
Wed, 17 aug 2016, 00:45, terminal 3
Chicago (ord)
Wed, 17 aug 2016, 07:25, terminal 5
Economy - v, economy - w
Whxap7
Tue, 16 aug 2016
Tue, 16 aug 2016
Adult: 2 pieces
Child: 2 pieces
Infant: 1 pieces
* all times are local to airport.
* nvb - not valid before, nva - not valid after
booking details
Booking reference no (pnr) : ymsmm
Web reference: aibe23139419
Issuing airline: air india ltd.
Issued date: wed, 27 apr 2016
place of issue: www.airindia.in / ibe


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Air India
Air India

  • Updated by DilipKR, Jan 18, 2017

    Please provide a resolution. I cannot use the bags anymore neither travel nor storage.

Di
Jan 18, 2017

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