Air Indiacheck in luggage lock broken and clothes stolen

with utter pain and damn disappointed to bring this to your notice, thats my checkin baggage lock was broken by the time when i wac collecting it in Muscat International airport.

it was told by the ground support team thats from chennai itself the baggage came in this situation.

after through look into my bag i found that not only the lock has been broken but my expensive clothes and shoes has been STOLEN at Chennai international Airport

is this how the system works

Date of incident: 29th Nov'18

Air India
Air India

Nov 29, 2018

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