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Air India / online reservation

1 India Review updated:

I booked the air india ticket online for Domestic route ( hyd - mum)My account was debited after the online reservation transaction failed due to air india system error. System issued me with incorrect PNR which call center people did not recognize. I had to make 25 calls to get hold of correct team to discuss my ticket status. I was told to book the fresh ticket and we will process the full refund in 3 working days. Today is the 10th working day and there is no sign of refund. I have send emails but there is no response. I am trying to get hold of the online ticket reservation help line but there is no response there too. Bottom line: air india customer service is the worst possible service i have ever experienced. I would not advice my friends and family to ever try and book the ticket again from air india site or travel with air india carrier

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Comments

  • Pr
      9th of Dec, 2010
    0 Votes

    While booking the air ticket i am facing a technical problem.

    When i try to input my child's date of Birth year is not reflecting in the combo box.for your understanding please find the attached snap short.

    I want to book air tickets for my family from Dubai to Delhi dated 25th Feb 2011 and my child date of birth is 11th January 2009 and during travel time he will become more than 2 years so in that case in your software there must be provision to select year 2009 which is not coming in the drop down menu.See the attachment.

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