SUBMIT A COMPLAINT

Air FranceClaims for Air France Flight Delay

1
M Apr 17, 2015

I have been an Air France customer since 2004, and my husband, since 2009. I have been flying to Paris once or twice a year and I have never experienced
a flight delay with Air France before.

On 30 Jan 2015, the daily Air France flight from Singapore to Paris was due to take-off at 1.05am and was delayed due to
the fact that Air France had not got clearance from air traffic control to fly over Afghanistan or Algeria.

Because of that, all passengers who were on board the flight had to wait in their seats at Singapore Changi Airport for over an
hour before the plane could take-off.

Our flight AF259 was due to arrive in Paris Charles De Gaulle airport at 8.05am on the 30 Jan 2015. However, the flight arrived in Paris at 9.30am.
As a result of Air France's flight delay and with the luggage only being released at 9.45am, by the time we rushed to the connecting terminal, the plane had already departed.
Because of our previous flight delay by Air France, we had missed not one but two connecting flights for Edinburgh via London at 10.40am.

We had to purchase a new set of tickets immediately in order to reach our destination.

Upon arriving back in Singapore, we wrote in to the customer service just as we were told at the Air France office in Paris. Two weeks passed with no response
from Air France so we called up the customer service hotline.

We were shocked to be told that no one was assigned to handled our case ever since we lodged our complaint two weeks ago.

The next day, Air France e-mailed us and said that they are unable to accept any liability for any loss due to the "unexpected nature" of this incident.

There is nothing "unexpected" if this is a daily routine for a daily flight from Singapore to Paris.

Due to the fact that Air France has one of the shoddiest customer service (The customer service department is only opened weekdays from 9.30am to 11am and 1pm to 2.30pm) and prefers to avoid all blame than admit that they made a mistake, fess up and reimburse
their clients for any loss incurred due to the irresponsibility of Air France staff and/or management, we are sad to conclude that this airline does not value loyalty or customers.

Therefore, we are unable to fly with such an airline. neither would paris be the anchor destination in any of our future vacation/ plans.

Goodbye after 11 years.

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