Air Deccan review: Problems with cancellation of air tickets! 136

WELL DONE. Keep fighting.

I have similar or even serious issues with Air Deccan. There are no operational controls. I have decided not to travel by Air Deccan till the time they are not fully taken over by some established player in all means. You know what I mean.

I totally agree with your views regarding this Airlines!

This is what i have written to air deccan people just read on!

HELLO,

I am writing you this mail because your refund system is very pathetic. even your call centre employees act as if they are boss. After waiting for nearly 30 mins on the phone the lady on the phone disconnects the line. this is not the way to treat your customers. If any of the head manager is reading this mail then please make a notice that if you people make any further delay in my refund then you people are going to have hard time of your lifes.

Please note down my ticket details.

PNR NO: DA09039469. Booked on 21/01/2007, flight no: DN-658 departure date from delhi was 16/05/2007 time 21.00 hours. Well the story goes on this way...

1) I booked 4 tickets online through my brother in laws credit card on 21/01/2007. Confirmation PNR no was given to me (i still have the soft copy of the same).

2) On 28th april I got a message from you people that my flight no. DN-658 has been cancelled and payment would be refunded into the credit card within 7 working days.

3) After that we followed up for nearly 15 days with your call centre.there was no response from there. You have employed all the illiterate people at your call centre office who only knows how to bark English. all of this is bull ###. i am tiered of this system.

4) Today its 30th May ' 07 and still now no refund has been made to the credit card.

If you people do not understand in this mail itself , i swere i will sue AIR DECCAN.

--
Regards

Jacky Savla
[protected]

My father had to go through the same experience. He booked an air deccan regular ticket(not even the apex fare) on 20/5/2007 for the same day and they wouldn't refund even the tax when his trip got ruled out. I fail to understand why these guys can't refund the money if we don't want their service. Anyway neither me nor our family will ever use their services again.

We appreciate you, mr preetham philip: because you have done a good job; u have thrown out mr prasad groundddd operations manager blr...

To be frank he is an utter waste.

Nice job!

I have had the same experience with Air Deccan. It is just not worth the money to go through such aggravation with them.

I bought a return ticket for my sister flying form Delhi to chennai on 2 march and return on 8th .
I had to reschedule this ticket to 4 march and 10 march. I did the booking through Reliance Web world counter and paid both the ticket cost and the rescheduling charge through my debit card.

The trouble started when I had to get the ticket cancelled. I started on the 26 Feb. and tried all avenues like web world, useless customer care numbers , online portal and finally had to go to the Chennai airport counter of air deccan. Their employees at the counter were totally useless and had no clue as to what was happening. Finally after 2 hours and being late for work I had to request one of them to keep a copy of the ticket and try cancelling it when the portal is operational again.

I confirmed that the ticket was cancelled on 2 March form the airport office just before flying out of the country for work. Its been over 2 months now I still haven't seen my money. Not only that, to add insult to injury, the customer care people are now telling me that not only does their system not recognize the rescheduled ticket , they claim that I was on board that original flight on the 2nd and 8th of March!

When ever some one tells me now that air deccan the "low cost fligher", I know how they make it run low cost ... only by cheating people out of their money.

I have traveled through air deccan from kolkata to delhi on 30th March, 2007and returned from delhi to kolkata on 8th April 2007. I rescheduled this ticket and I was supposed to get a refund amount of Rs. 1265. My case number for this registered with air deccan and the authorities told me that this refund will be credited to my credit card account in 40 days. but now its about 60 days are over and I have not received any amount. Everytime I am calling the customer care no I am getting a big call queue no and at later times they are closed at 5 pm. And I am doing this 20-30 times daily for last 2 weeks and nothing has happened. If this remains same with these people then what will happen for there tag name "AIR DECCAN- Largest low cost airline" Please help as because of this amount I have spent pretty good amount in telephone and also my credit card bill has incurred interest amount on this amount. Why should I bear this loss on the part of air decaan's carelessness or negligence? Please help.

I never use Air Deccan for any flight on which i expect any minimum reliability !

HI All,

Yes the complete story is very much true, coz when it is the time to refund the money to customers, the AirDeccan people behaves completely like a BIG BLOODY CHEATER, i my self have very bad experiences with Air Deccan.

They shall be punished and complaints shall be lodged against them in consumer court.

Contact [protected] for refunds, if you ever get through. Hope it helps

I wonder if Air Deccan is doing anything to refund the money. I too am waiting for my refund for tickets canceled two month back. My Case # is 58300. I am ready to join anyone who wants to go to consumer court to file a case on this airline.

Regards

I had booked a flight from Bangalore to Delhi online for 18 th January 2007 in Air Deccan. Unfortunately, I had to get my ticket cancelled on 7 th March 2007. I have not yet received the refund payment even after 60 days. I tried to contact customer care/refunds section of Air Deccan many time but all my efforts went in vain. I had been told that the case is resolved on 13 th April 2007 and the amount is transferred to my bank account. I am amazed to know that the refund amount has not yet credited to my bank a/c even after 60 days from the date of cancellation.

I had cancelled my tickets Goa-Delhi on 20/Feb/07, the flight was for 23/Feb/07. I still have not got the refund (as promised) credited back to my credit card. These are a bunch of thugs who are out to cheat people and rob them of their money. The crooks never pick up the phone and even when they do, the phone never seems to connect to 'refunds' department. I am presently searching if there's an air deccan office in delhi so that i can pay them a nice visit.

They never pick phone on customer care call center.

This has reference with the mail below. I tried to book a ticket on 1st March'07 through the Air Deccan site. (www.airdeccan.net) from Kolkata to Ranchi Flight no. DN577 at 11:00 am. My ticket no. is 1616581. But due to some server problem of Air Deccan, my payment process could not be completed. After giving all my Credit Card Details, the page did not proceed.

For confirming this, I called up the Airport authorities at Kolkata Airport at the Ph No.-(033) [protected]. The concerned person told me that no booking of Air Deccan is going on since the last 3 days as the Server is down. I even asked him whether I should come to the Airport and check. He said it was of no use.

But to my surprise, I received the mail below at 9:49pm on 1st March, and the flight was at 4:20 pm.
So, what should be my next step? Why should I pay for a booking which I could not use because of Air Deccan's Server problem? You can also see the Itinerary Time which is 5:13 pm.

-----Original Message-----
From: reservations@airdeccan.net [mailto:reservations@airdeccan.net]
Sent: Thu 01-Mar-07 9:49 PM
To: Ghosh, Saurav
Subject: AIRDECCAN Confirmation #1616581

Air
Deccan
Ticket number: 1616581
Ticket and Itinerary as of 01Mar2007 05:13
All Air Deccan passenger bookings are issued as electronic tickets
(E-tickets). At check-in you will receive a boarding pass. Please bring
a valid photo identity card.
SAURAV GHOSH
XXXXXXXXXXXXXXXXXX
XXXXXXXXXXXXXXXXXX
XXXXXXXXXXXXXXXXXX
KOLKATA

ITINERARY:
FROM/TO FLIGHT DAY DEPARTURE ARRIVAL
CCU ( KOLKATA) / IXR ( RANCHI) DN - 577 01Mar2007 16:20
17:20
Passenger(s) Charge Description Original Amount Amount
GHOSH, SAURAV V - COACH - 824.00 INR 824.00 INR
WFEE - Web Consumer Fee 50.00 INR 50.00 INR
TAX - PSF: Passenger Service Fee - CCU 225.00 INR 225.00
INR
FUEL - FSC: Fuel Surcharges - CCU 750.00 INR 750.00
INR
FUEL - CS: Congestion Fee - CCU 150.00 INR 150.00 INR

Reservation Totals: Air fare 824.00 INR
Tax 1,125.00 INR
Special Service 50.00 INR
TOTAL 1,999.00 INR

Payment Summary: 01Mar2007, VISA
XXXXXXXXXXXXXXXX 1,999.00 INR
TOTAL PAYMENTS 1,999.00 INR

Contact Refunds Executive Mr Shyam - [protected]. I got my refunds after a delay of 57 days from cancellation.

I had finally received the refunds after a long delay of 57 days, but that too when i went to there office, literally fought with the executive, and asked him to give it in writing that the refunds will be given to me in 4 working days.

Hence the moral of the story is : If you are in bangalore, go to there corporate office, take up a fight with the executive and then only you can hope of getting your money back, otherwise forget it.
The person whom i contacted there at Air Deccan's office is Mr. Shyam - [protected]

All the best to all of you who are still waiting for there refunds.

I had faced a same problem, but finally i went to their corporate office as i'm staying in b'lore only, there i met a person who assured me the refund within 5 days but once again the refund didn't came, so again i went there and created a scene out there in front of 5 other passengers who had come for the same cause, so today i have received the refund but only for one of my tickets, now other refund is still pending (both the tickets were cancelled at the same time,one which is pending is of greater amount), i think i need to go there again and fight with them.

I have similar experience. Due to their server problem same ticket with four passengers was booked twice. I tried calling their customer care and its is the worst experience of waiting for an average 40 minutes to get through.

I was promised for an 100% refund and for that I would need to call their refunds. Which is impossible to get through. E mails have generated a response that I would get a reply in 40 working days, but After 70 days there is no response.

Worst service by an airlines.

Inspite of 11 mails and endless phone calls, they have not refunded my money. Its a shameful act that with middle class public they are running there low cost airlines. May god close there business with high debt and bankruptcy.

Dear friends I faced a serious problem with this airline recently so I decided that to share with you all so that you can beware that type of air lines. I booked four tickets of this airlines from goat to Ahmedabad on 19 Jan 2007 of 25th April 2007 worth Rs 5666/- (as that was in the scheme of that month) we planned all our journey according to that we purchased a majaroda resorts trip of 3 nights & four days from 22nd April to 25th April 26, 2007 and make necessary reservations for this tour first we have to go to

Mumbai there was our stay of three days than to Goa and than goa to ahmedabad directly by this flight

Now the main problem arise when I reached Mumbai on 19th with all my family we received a call (only information call) on 21st night that the flight you have booked from Goa to Ahmedabad is withdrawn and you can claim refund if you want (no options given) I feel shocked at the time of vacation when we reached Bombay they are telling just 3 days before journey that your flight is withdrawn from that sector and you have no option to collect the same amount which you have paid to them 4 months before, I call their call centre from Mumbai and asked for the details for my tickets status they told that tickets are confirmed but we are not operating that flight from last one month ie 20th march 2007 I again shocked they if they are not operating flight from last one month than why are they telling me just 3 days before journey when I asked for the option they told that they have no options they have flight from Goa to Mumbai and Mumbai to Ahmedabad but according to their business policy they can not transfer my tickets on any other sector

Friends I find myself very helpless and trapped that time I spent more than 15000/-to get back from Goa I have to waste my complete fourth day of my majaroda trip I have to come via Mumbai and to take hotel in Mumbai again a lot of harassment, tension, stress, wastage of time and money both and they people on phone are so rude they says that you are getting full refund than what is your problem I don’t understand that by paying my own money back which I have paid to them four months advance what they wants to prove in their efficiency and they wants to give my money back through my credit card whose payment is already made three months ago no wi have to spent six thousand to recover my money from credit card otherwise my money was blocked till than.

I decided to take this matter to consumer protection shell but friends I need your help regarding this matter that how can I proceed in this matter I have all proofs and documents to support my case so waiting for your comments regarding this miss happening with me, please take care and beware of these type of low cost airlines

I think that we the "travelers", "users" of this air line are fool "manager’s" "telecallers" of this airlines are idiot "owner" ceo of this air lines are beggers or robbers govt. or the authority who looks it are blind.

I completely agree with the people's complaints about Air Deccan. I also have similar harrowing experience.

I had booked a ticket from Hyderabad to Delhi on Feb.26, 2007 on phone. My PNR No. is: DA09609220 and the flight No. is: DN-677. Maximum refund of 85% of fare can be obtained if cancellation is done before 72 hours of flight departure. I tried to cancel the booking on March 03, 2007, but the Airdeccan website was being updated and I could not get access to my PNR No. I tried to cancel it on phone. The customer care executive told me that she also could not access the PNR No. because their website was being updated and I should try to cancel on March , 07, since till then I can get 85% of refund. On March 06 and March 07, 2007, I tried repeatedly innumerable times to access my PNR No. for cancellation on the website as well as on phone. The phone lines were continuously busy and I was unable to speak to any customer care executive since morning till night for two days. When someone picked up the phone, he/she would keep on hold for 30 minutes at a stretch. Finally, one executive agreed to file a case for cancellation and gave a No. 24201 for the case. Since then, I have not been able to contact any customer care executive on phone because the lines are constantly busy and the website is also not fully functional yet. I am unable to understand what should I do. I tried to contact a representative at the airport but she replied that airline is suffering. I don't know whether I will get refund back or not?

It is evident that CNN-IBN are true in their allegations against the airline and AirDeccan is running a fraud and cheating people.

I had cancelled one air ticket bearing PNR no. – DA07928683 of AIR DECCAN on 16.03.07 in Kolkata but the amount is not yet credited to my bank account. I booked the ticket on 24.11.06 through their online booking system and paid the fare from my ICICI saving account.

I had tried a lot to reach them but failed each time. As per their refunding system, somebody has to contact their customer care centre for refund over telephone. I tried and spent lot of money to get the refund and to register a complaint too.

A copy of email to Air Deccan:

I am a regular customer of your respected flight service of Deccan Airways since February 2006, in this 1 year 2 months period I traveled almost more than 25 times by Air Deccan along with my family and so far the hospitality and services from Air Deccan was very good and that was one of the two reasons I choose your service, the other reason is obviously low cost fair.

But, during my last scheduled travel(unfortunately I couldn't travel on that flight), the response I got from the Flight Supervisor was very disappointing and unexpected.

I was scheduled for flight DN-675 dated 15th April, 2007 from Chennai(MAA) to Kolkata(CCU) at 05:55 am.(Ticket Number-2261148) I reached the airport at 02:15 am. As it was too early for the flight,we waited for the check in counter to open. My co-passengers were:
1. DHAR S. R. - Age 61 - My Mother.
2. DHAR SANJOY - Age 27 - My brother.
3. DHAR MITU - Age 20 - My wife.
4. DHAR S. L. - Age 67 - My Father.

As my parents were aged and ill, it was difficult for them to move fast, we were having 18 Kilo's of luggage all together which we thought of taking as cabin baggage as we were 5 passengers and allowed upto 50 kilo's. We reached the Check in counter at 5: 15 am. i.e. 45 minutes prior to the departure and that was enough time to get the boarding pass and get into the flight. As my co-passengers were slow for any movement, I alone went to the Check-in counter to get the boarding pass for all the 5 passengers along with the luggage.

The Flight Supervisor named Saik as well as the person in the check in counter told me to get the luggage for the Xray and put it to the luggage counter, as there were many other flights the queue was very big and it was not possible for doing the Xray there within that time, moreover, we were considering them as cabin baggage, so there was no necessity to go to that counter. Still the flight supervisor as well as the person from check in counter told me to go and get it X-rayed and then they will give the boarding pass. The moment I finished the X-Ray and came to the counter along with my other co-passengers it was 5: 50 am. i.e. 5 minutes to departure, the person in the check in counter told us that they cannot provide the boarding pass because it is only 5 minutes left for the flight to depart, we can talk to the flight supervisor and if he permits they will issue a boarding pass.

I requested the supervisor for allowing us to board the flight, he was saying I was suppose to report before 30 minutes, now it is late, my old father also requested him a lot, he begged him for helping an old person, but the supervisor didn't listen and continuously telling that it is not possible and we should learn a lesson from it, my wife requested him to help us as she has to visit her ill mother in Kolkata, infront of hundred's of people near the check in counter we requested the Flight Supervisor but he was saying it is not possible, among the other passengers one senior person who was waiting for air Deccan flight for some other destination was also requesting the supervisor, but none could make him to consider us to board the flight.

At last the flight supervisor said the flight has departed and go for a fresh ticket!.

The points I would like to note:
1. I lost 10,000/- Rs. Paid for the ticket.
2. I waited till evening 4:25 pm in the airport to get another flight to Kolkata paying 13,000/- to Indio.
3. Due to improper sleep and food from the airport shops, I got food poison after reaching Kolkata and went to Apollo Hospital and treatment went for 3 days to get well.
4. Being a Information Associate in EDS an MNC one amongst the top 3 Software companies of the world, I Lost my prestige infront of thousands of people in the Chennai airport.
5. My 67 years old father suffered from illness due to marathon waiting in the airport for getting the flight and so was my mother who is 61.
6. My wife suffered for more than 12 hours in tension waiting for a flight to reach Kolkata to meet her ill mother.
7. I lost an hour in writing this mail not knowing whether it will reach the appropriate person who can take necessary action on this.

Hope, Air Deccan has a respect towards it's passengers and their comforts. I thank you for providing all the facilities in the past, it was good to be with air Deccan as a passenger.

Kind Regards,
Rajeeb DhÄ?r

I had booked a round-trip ticket from Che-Blr-Che. On the day of departure I get a phone call that the flight is cancelled. So I had to pay a hefty sum on some other airlines and reached Blr. Later kept calling up to the Customer Care to reschedule / cancel the return flight but NO RESPONSE.

Now my money is also stuck there and no one seems to answer my queries. Very bad service!

This is regarding the bad service rendered to all the customers on refunds and customer service for the tickets purchased for airdeccan flights. There is no response from these executives once you ask for any service after the payment is made. They keep telling us various excuses for blaming their inter departments for not providing the service. I was later broadcasted through various media that airdeccan is cheating customers through over booking, which was denied by airdeccan, i really hope that this is not true, they have claimed not so, they are upgrading their software system to be made more sophisticated for more superior access and service for customers. Today, after 40 days have been completed when the ticket was booked and trust me I have been misguided and I have been tested for my patience by the airdeccan executives. The call centre is very though to get through, after 1:15 minutes they refuse to solve the query and blame it on other departments for not meeting the service. The company corporate numbers aren’t working, email ids mentioned in the website are bouncing back and permission denied status. I have no clue as what is going on with these executives, then when I reached the airport to, their glass window is broken and their staff’s refuses to answer and hide from the problems and direct us to customer care. It’s going on the loop within the company. I think we need to stop this and come to a solution and hide from us and buy time from us. If they cant themselves, how can they manage airlines? Can we ask someone to be made answerable to all this and help us out or at least made answerable.

VIJAY KUMAR.
Vijay-kumar@india.com

Someone should take this to the highers ups of the government. Anyone has email id of aaa?

Very very wrong in all this doing from Airdeccan. This is the least time they are doing this, they should be punished for this.

I too fuly agree with all of you. Even i had a same experience, i had cancelled 2 tickets from jaipur to bangalore (Ref no. 43146 and 43147) on 7th Mar, the total amount to be refunded was 4236 which i was told will be reverted back in 14 days, when i called after 14 days they told me that due to software upgradation it might take 30 days, afer waiting for 30 days i called again and then again they told me it gonna take 40 working days now even thats over, now when i called them they told ur case is resolved on 9th April and within ten working days you will receive the refund, and now on the eleventh day when i'm trying to call them nobody is picking the phone even after holding the line for 56 mins my call was not responded, i've lodged a complain on the website http://www.core.nic.in/ and waiting for their response to come but even three days have passed and no response has come from there side also, i'm feeling very helpless now, i don't know what should i do. Now i'm planning to write to times now about this on their mail id citizenreporter@timesnow.tv, and i even request you to do the same, as i hope this may help us.

I got reply from air deccan:

Sub: Could not load a valid user

Dear AirDeccan Customer Care,

Hi, can you please look in this matter and tell me when i will getting the money back for cancelled tickets.

1. Your customer care desk is pathetic and i called them but they are behaving as boss.
After waiting over a phone for half an hour the lady is cutting the phone without listening and giving an explanation.
2. I am totally tired of this non sense refunding system. I dont understand where is the problem and why you guys have not informed me .
3. Becoz of this last month i had to bear 1000 Rs and this month also i have to pay 500 Rs extra as interest fee charges on my credit card...
4. This is last mail i am writing to you people.
5. For your kind information after that i am not going to write any mail to you.
6. I am going to inform media that you people are purposely cheating people under IPC 420 , and misusing the some one's money.
7. I am not going to travel through air deccan in future and same i will suggest to my friends
And if you are not going to give refund mention clearly so that i can pay to credit people and i will recover from you people later.

Please investigate the matter and come up with good solution dont say we have moved from this system to that system.

Otherwise i will move to consumer court.
Thanks in Advance,
Ashok Kumar Dhakar
Mob :[protected]

--------------------------------------------------------------------------------
From: ashok dhakar [mailto:ashok_dhakar@yahoo.co.in]
Sent: Sunday, April 22, 2007 9:13 PM
To: Dhakar, Ashok K (GE Infra, Aviation)
Subject: Fw: [airdeccan.net #78117] AutoReply: Refund for PNR DA08022928 ,DA07809526,1780016

----- Forwarded Message ----
From: Air Deccan - Refund Queries via RT
To: ashok_dhakar@yahoo.co.in
Sent: Friday, 20 April, 2007 11:21:59 PM
Subject: [airdeccan.net #78117] AutoReply: Refund for PNR DA08022928 ,DA07809526,1780016

Dear Passenger,

Greetings from Air Deccan!

This message has been automatically generated in response to your email to Air Deccan - Refunds regarding:

"Refund for PNR DA08022928, DA07809526, 1780016", a summary of which appears below.

Kindly note your Refund Reference Case Number for this email is #78117 and this needs to be quoted in all future interaction.

Please include the string:

[airdeccan.net #78117]

in the subject line of all future emails about this issue. To do so, you may reply to this message.

We have migrated to a new reservation system on the 27th of February 2007. As a process of migration, we foresee some delay in the refund process, which we deeply regret.

In view of the above, we expect that a refund case, once logged with us, should be refunded within 40 working days.

- Locating PNR - Please call our 24/7 Call centre on [protected] prefixed by your City code.

- To enable us to process your case at the earliest, please provide the following information:

Date and time of booking
Old and New PNR
Names of passengers
Date of Travel
Sector
Flight number
Exact amount
Card number
Trace number ( can be obtained from your bank)- wherever applicable
PG number ( can be obtained from your bank)- wherever applicable
Your complete contact details,- mobile and landline numbers

We thank you for choosing Air Deccan as your preferred Airline and look
forward to see you on board Air Deccan soon.

Thanking You,
Air Deccan Customer Relations Team

-------------------------------------------------------------------------
Hi,
I have cancelled three ticket PNR NO DA [protected], DA07809526, 1780016
I have not received refund till now the first ticket I cancelled somewhere around 19th march and
Last ticket I cancelled on 4th april .
For first ticket the complain id :72343 (pnr DA [protected] ).
What should i do ,Should i wait for ur response or let me go to consumer court and show it to the public
the Response from call center is like waiting for one hour for single call and call center people are not responding properly.
What is system error in case of air deccan is it special case. (which will take 40 days )
Whenever I called air deccan customer care those people are cutting the phone why they are doing like this.
Or Should i forgot the money which i paid through credit card.
The whole drama looks like cheating.

I want these transaction should be processed as urgent.

Thanks
Ashok Dhakar
Mob no: [protected]

I called the lady after all this drama that bogus lady gave me some complaints numbers:
[protected] for ticket no: 1780016
79366 for ticket nos: DA08022928, DA07809526
total amount :close to 8000 Rs
She also gave me two phone no's those are : [protected], [protected]
Which are junk the first one was some hotel no...
Look at way the deal with customer i seriously want to sue them. Please help in this regard.
How can i contact media for this...
Thanks..
Ashok

I agree with all of these comments. Air deccan might be the cheapest flight playing in India. But they should not think that their customers are also cheap. 6 months back I had a bad experience with Airdeccan. I had booked a ticket from Calicut to Bangalore. Just before 30 minutes of take off of time they announced that the plane landed at Calicut is a 40 seater one instead of 60 seater. So nearly 12 passengers cannot board into the plane. No one was taking the responsibility to solve the issue even we contacted higher authority of airdeccan. Their apologized that by mistake they sent 40 seater flight from Bangalore and are ready to give back the ticket fare.

Later I came to know that lot of peoples had this kind experince.

Better, please don't believe airdeccan

I had cancelled my Air Deccan resv# 1567530 for 5 passengers on March 1, 2007, but no refund has been received yet.

I cancelled my Airdeccan Air ticket for the journey dated 23.03.2007 travel between Chennai to Coimbatore. Airdeccan gave me the Cancellation Number as 58128. But still my refund is not credited on my credit card, it was already 30 days over. Very poor service!

Air Deccan - I had cancelled 5 round-trip tickets from Bangalore to Hyderabad on March 1, 2007 but still has not received the much promised refund. This airlines is good for taking money but lousy in returning it.

Sub: Not received ticket cancellation amount

I (G Srinivasarao PNR NO: DA08461355 ) have booked ticket for Delhi to Hyderabad date on 17th March 2007. But my planning has been changed due to that I have cancel this ticket on 07 th march 2007 at IG Air port at New Delhi . So many times I have tried to cancel this ticket through internet. But it does not cancel in net service and also His given (9818178000and [protected]) phone numbers always says busy. I have contact to travels agent about this cancellation. He told me that this cancellation was done in Airport only. I am working in Indian Oil Corporation Limited,Panipat Refinery, Panipat. I am living in Panipat Refinery Township. It is around 150 Km from IG Airport New Delhi. I have suffered journey and also Put an one day leave to company about this cancellation. Upto to this time 0/-. Even though I have not received money from Airdeccan service.

People ,

Air Deccan Sucks, I had a more bad experience was supposed to fly from Delhi to Pune on 1st March 2007, my plan was postponed two days before I was supposed to fly. For the next 24 hours I tried on internet could not get the ticket cancelled. I finally went to the Delhi Airport at 10 in the night on 28th Feb. When I went to the Air Deccancounter I was shocked to see the attitude of people standing at the counter they were so damn rude i can not explain. When I said I want to speak to your manager this guy said that the manager is at the back side of the airport he is not ready to walk up and come here he is busy. I said OK and left. After 15 minutes I came back with the clerk of Airport manager and was allowed entry inside the airport. I went up to this Air Deccan office inside and spoke to this manager and asked him what was he doing that he was so busy that he cannot come outside this guy said I am doing some work on my computer, and when i saw the screen it was only the desktop background I could see. The mangers name was Arnab his employee id is: 4536 , when I was talking to him he seemed least interested to me , so I said I would get the press in he said please do so. I was shocked. Then I said I am a corporate customer and I gave him my contact details and whom I was he stood up and spoke to me and realized I gotta have some power that I have come inside the airport to meet him without a valid ticket. From that day 28th Feb 2007 till today 18th April all he has promised me is that in next 10 days the amount will come, as per him the server is down and the technology team is working on it. I am myself a Tech guy but I fail to understand what kind of technology they are using which takes two months to start. ### off Air Deccan u can never change and ur customer service would always be as pathetic as it is today. And to add I have recorder conversations I have had with this guy Arnab his number is [protected] so I am not just bluffing this is all true and air deccan people change or u along with ur aircrafts would be thrown out of the country and then u would be made to sleep in them as well. U people say u r not scared of press trust me the day they cover u, ha ha what would happen to u only God knows.

I am a frequent air traveler and for the first time choose to Book ticket from Air Deccan. Let me give you the details in the chronological order.

1. I had booked an Air Deccan ticket on 13th Feb for 4th May, 2007 from Bangalore to Hyderabad from their website. The transition did not go through successfully. I called the customer care and they confirmed that the transaction was not successful. But on 17th I notice that the amount has been credited from my account.
2. I call the customer care and he promised that the amount will be refunded to my account as no ticket was generated and suggested me to book a fresh ticket. On his advice I book a fresh ticket
3. After that my nightmare starts and my numerous calls to the customer service. One of air deccans agent gave me the corporate office number and asks me to Speak with Mr.Vinie . The number is 080- [protected]. Mr Vinie asks me to call your customer support back ( which is a one hour wait every time I try to call) and quote a complaint number 36340 and I will get full 100% ( he specified the amount of Rs 1184) to me.
4. I call the customer care and they say they cannot do anything till I give them the Transaction ID number
5. Now again I call back your customer care with the Transaction ID,which is a one more hour of wastage of time. Your representative promises me that within a week 85% of the amount will be refunded and the remaining 15% would take 40 days. Now they say that the earlier ticket was generated and would need to be cancelled. However they still maintained that I would get 100 % refund
6. But I was not surprised to see that nothing has been done. When I call back after a week I am told that because your systems have been changed now the entire amount will be refunded in one go after 40 Days
7. What has surprised my now is that I received a refund of Rs 51.35 on 28th Mar.

This is unfair as I have two tickets booked for the same person on the same flight that too becasue Air Deccan Customer Support agent suggested me for it.

I am a frequent air traveler and for the first time choose to Book ticket from Air Deccan. That is what has been my biggest mistake

Let me give you the details in the chronological order.

1. I had booked an Air Deccan ticket on 13th Feb for 4th May, 2007 from
Bangalore to Hyderabad from the website. The transition did not go through successfully. I called your customer care and they confirmed that the transaction was not successful. But on 17th I notice that the amount has been credited from my account.

2. I call the customer care and he promises that the amount will be returned to my account as no ticket is generated and suggests me to book a fresh ticket. On his advice I book a fresh ticket.

3. After that my nightmare starts and my numerous calls to the customer service. One of your agent gives me you corporate office number and asks me to Speak with Mr.Vinie . The number is 080- [protected]. Mr Vinie asks me to call your customer support back ( which is a one hour wait every time I try to call) and quote a complaint number 36340 and I will get full 100% ( he specified the amount of Rs 1184) to me.

4. I call the customer care and they say they cannot do anything till I give them the Transaction ID number.

5. Now again I call back your customer care with the Transaction ID,which is a one more hour of wastage of time. Your representative promises me that within a week 85% of the amount will be refunded and the remaining 15% would take 40 days. Now they say that the earlier ticket was generated and would need to be canceled. However they still maintained that I would get 100 % refund.

6. But I was not surprised to see that nothing has been done. When I call back after a week I am told that because your systems have been changed now the entire amount will be refunded in one go after 40 Days.

7. What has surprised my now is that I received a refund of Rs 51.35 on 28th Mar. I shall be getting 100% as I cannot travel twice on the same plane and I am not fat to occupy two seats

Can anyone help me how to get this money or how to approach Consumer court to get this resolved.