Air Deccan / Problems with cancellation of air tickets!
I had booked a flight from Hyderabad to Kolkata online for 04th March 2007 in the name of Mr. Satyen Parida (PNR 1626926) in Air Deccan. Unfortunately, I wanted to get it canceled on 01st March 2007. However, I kept trying on the net to cancel the ticket online but to no avail as there is no option for cancellation. Further, I tried on the customer care line of Air Deccan as mentioned on their website at least 20 to 25 times. It appeared that all the lines were too busy (don't know in what). Therefore, I had to hire a cab from Gurgaon to New Delhi airport for Rs. 400/- and went to the airport to get my ticket canceled. The uncooperative staff of the said airlines were magnanimous enough to write on my ticket that it has been canceled, although they refused to register my customer complaint. However, the refund to my credit card account is still pending (after nearly a week after it has been canceled). I wonder whether the company is up to committing some fraud or is it just a callous attitude towards the customers.