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Air Deccan / Problems with cancellation of air tickets!

1 India Review updated:

I had booked a flight from Hyderabad to Kolkata online for 04th March 2007 in the name of Mr. Satyen Parida (PNR 1626926) in Air Deccan. Unfortunately, I wanted to get it canceled on 01st March 2007. However, I kept trying on the net to cancel the ticket online but to no avail as there is no option for cancellation. Further, I tried on the customer care line of Air Deccan as mentioned on their website at least 20 to 25 times. It appeared that all the lines were too busy (don't know in what). Therefore, I had to hire a cab from Gurgaon to New Delhi airport for Rs. 400/- and went to the airport to get my ticket canceled. The uncooperative staff of the said airlines were magnanimous enough to write on my ticket that it has been canceled, although they refused to register my customer complaint. However, the refund to my credit card account is still pending (after nearly a week after it has been canceled). I wonder whether the company is up to committing some fraud or is it just a callous attitude towards the customers.

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  • Ha
      12th of Dec, 2006
    0 Votes
    Air Deccan - Money refund delay!
    India

    I booked Air Deccan flight from Bangalore to Chennai, unfortunately the amount got transferred twice from my account to Air deccan. As per the Air deccan policy it should be refunded within 14 days. I registered complain about the incident and i got the complaint number also. But still my money is not refunded. If i call to customer care either no one is there to answer nor they are giving the improper answer. The delay of the air deccan is quite normal. Don't trust them!

  • Ab
      10th of Mar, 2007
    0 Votes

    Ya Sobhan, I completely agree with you. As like you I wanted to cancel two PNR no.s worth Rs 4400. I logged on to the site - no option for cancellation. No interaction with customer care executive on call centre no. for last 5 days.

    Then I went to air port office.at hyderabad.... there the AIR DECCAn lady gave me the excuse of " SERVER DOWN FOR LAST 8 DAYS, WE CANT DO ANYTHING".

    After requesting for 1/2 an hour she took the request & confirmed that PNR is cancelled & has given me the confirmation no also.

    But till date if I put the PNR no. & confirmation no. , the ticket status is live.. it is still not cancelled...

    If you go to there Airport counter at Hyderabad it is worse than a PRIVATE TOURIST TRAVEL BUS OFFICE.. the kind of excuses they give...

    GOD KNOWS HOW THIS AIRLINES IS STILL RUNNING!!!

  • Ba
      16th of Mar, 2007
    0 Votes

    Long customer care que response time on phone (infact i didn't get my que cleared at all...after waiting for more than 15 min i had to hung!)

    Cunningham road office too isnt responsive to any of the numbers provided in web site. Either they are engaged or phone keeps ringing. Website has outdated info. None of the service here have served the purpose. Customer care has to be taken care!

  • Ba
      16th of Mar, 2007
    0 Votes

    I forgot to mention the information: i wanted to get flight information that i have to board today from Bangalore to Mangalore. Customer care failed totally.

  • Ar
      16th of Mar, 2007
    0 Votes

    I have booked one air ticket of Deccan airways from mumbai to bangalore through on-line .

    I just wanted to confirm about the ticket , whether this ticket is valid or not but there is no option in Deccan airways to confirm about this.

    When ever i call to customer care no body picks up the call , always same message " plx be on-line we will response you soon " but never respond.

    Very poor service!

  • Vi
      22nd of Mar, 2007
    0 Votes

    Hello Everyone out here. I can understand how pathetic these situations are. I would suggest to visit " Consumer Online Resource & Empowerment Centre":

    http://www.corecentre.org

    And file your complaint there. I hope your problems will be sort out.

  • Ra
      25th of Mar, 2007
    0 Votes

    Take this story! I have a Air Deccan Ticket with a valid PNR Number from Bangalore to Delhi (Dated: 16-May-2007). I have the complete ticket with all needed details and Air Deccan Email confirming the ticket details. I want to cancel it. The website doesn't accept PNR Number for cancellation! Amazing. I went to Bangalore Airport. Air Deccan can't find the ticket in their records. And they say, they can't cancel and refund it. They gave some numbers of corporate office. As expected, no body picks up the phone there. This majestic guy at Bangalore airport was "honest" enough in saying that if instead of canceling the ticket, I had come to Bangalore airport on 16-May, they wouldn't have let me board the flight. This is a horrendous experience. I feel shameful to interact with Air Deccan and terrible to be an Indian where there is no law. This company should be sued. I am not now amazed with the allegation of CNN IBN on Air Deccan - the announcement that the dumb Air Deccan guys have tried to respond to on their website. None of their email addresses work. All are exceeding mail-box quota. No phones respond. No call center phone numbers work and on airports, they don't how to handle answers. It just can't be worse.

  • Ay
      28th of Mar, 2007
    0 Votes

    My experience is almost same like Rakesh, even worse. From Deccan’s website I have got ticket of Hyderabad to Kolkata of 4th May 07 with all the valid documents like printed copy of ticket and email. But when I want to reschedule it amazing thing is happening. Their website is saying that there is no valid entry for my PNR. Their call centers are nothing but cheating or kidding. No operator is receiving the call. Just one recorded voice is being played for even more than 30 minutes. I have tried by sending mails to their refund or feedback Ids which are given in their website. But I am receiving failure notification saying the addresses are running over quota. I am afraid that the Email addresses are also like their call centers; just for kidding, nobody checks really. Finally I have tried in their Hyderabad Airport counter. From their counter –girls I have heard a peculiar and unbelievable news i.e there is no valid existence of my ticket in their Database as they have changed their Database on 27th Feb and I have purchased on 19th Feb. Tickets purchased before 27th are in an uncertainty zone. They may find it or may not and unfortunately in my case it’s lost. I was not agree to realize her explanation as myself is a web developer and long time working in E-Commerce / online booking / credit system etc. Without any accident data can’t be lost from such a big system and if lost then also there must be back up. This is I can say purely cheating and intentional and also may be considered as Cyber crime because we purchased the ticket from Internet and the transaction also made from Internet. Now I am very much agree with CNN ‘s report and appealing everybody to be active to stop one of the biggest legal scam in our country.

  • De
      28th of Mar, 2007
    0 Votes

    Same thing happened with me. I cancelled the ticket still it is pending. I didn't get my money back yet. Can anybody suggest me whom to contact.

  • Dh
      28th of Mar, 2007
    0 Votes

    I have cancelled two tickets for month of May25 ,2007. According to staff the money will refund back to the credit card within 3 to 5 working days... I had done that booking though one of my friend's credit card who is leaving india very soon and he is going to close his credit card now... BUT the problem is the money has not reverted back to his account till now even though i have done the cancellation on 17th March. My friend is closing the card 2 or 3 rd April. So i am afraid that i will loose the money.

  • Ma
      1st of Apr, 2007
    0 Votes

    Air deccan is the world's worst airlines. I have booked a return ticket for delhi to kolkata and back on 12 nov 2006. PNR number is DA07667754. Departure was on 2nd april 2007, arrival was on 5th april 2007. Now , when today on 1st april , i checked with air deccan, it says that I have no flight reservations and that if i have booked now i have to reschedule and pay the rescheduling fees and fare difference as well. The flight numbers that I have been assigned also dont exist. I have been screwed by air deccan like anything. I have been trying air deccan customer care for past 5 days and have been kept on hold for more than 3 hours and noone picks the phone. I wonder if anybody is really employed over there. The airport staff is so impolite and indecent that they deserve to be slapped on their faces. Air deccan took my money and now they are telling me that i have no reservations and that i have to pay for a new flight. I have all the details , printouts and emails from Air deccan with me. I have my credit card records which show that Air deccan took the money. Air deccan, you cant take ppl for a ride like this. First you over book flights and cheat people. CNN-IBN exposed this . and now u take ppl's money and just bluntly refuse that they dont have any reservation when i have got all the proofs. I am gonna take you to the courts and make sure you dont get away this time. Its time for a lawsuit and i am filing it right now. Cheaters...

  • Ds
      4th of Apr, 2007
    0 Votes

    I agree with all the comments above. Its high time that we do something about this. Here you go with my experience.

    I had booked a flight for my family on 3rd of April from Bangalore to kolkata and return on 23rd May. After hearing from CNN-IBN on what Air Deccan does by intentionally slowing down passenger queues for checking in, I choose to cancel the tickets and by a ticket in Kingfisher airlines for my family. My PNR number in Deccan was DA07966746.

    Now Air Deccan is just denying the refund. They are making stories that the refund will be processed after 40 working days. This is after this Gopinath character comes to air to say that all problems were due to his new reservation system which is now perfectly fine. My questions are as follows:

    1. Who pays the price of the money due to thee abnormal refund delays? Is Air Deccan paying the interest - answer is no.

    2. What is Gopinath doing with customers money? Is he planning to run his company with interests?

    I would also agree to lot of people that their customer service is completely screwed up and they are not responsible for anything it seems. CNN-IBN has exposed a major malicious company. Their cheating is preached from the top (read gopinath) to the bottom (read the customer care execs also). I think until there is a big gang of armed people going to their Bangalore office to beat up all the officers there, nothing is going to happen.

  • Ra
      6th of Apr, 2007
    0 Votes

    I also fully agree with the complaint, I am not able to cancel a ticket through web site. Earlier they used to accept the PNR number but the recent change made our life more difficult, no way I can cancel or reschedule. Does anyone have any idea how to cancel the ticket without going to the airport counter since the staffs working at the hyderabad airport counter does not know how to behave with people, they can only provides excuses.

  • Kl
      6th of Apr, 2007
    0 Votes

    I would like to expose the fraud that is being committed by Air Deccan in cancellation of tickets.

    I booked a ticket on the Mumbai-Coimbatore-Mumbai sector on March 6,2007 through their website. On March 7,2007, I wanted to cancel the ticket and thus got into their website. But the website would not allow me to cancel the ticket.I called up Air Deccan three times, but after waiting for half an hour each time, no representative came on the line. I sent a mail to them canceling the ticket, but the mail bounced. I went twice to the Mumbai airport to cancel the tickets, but was told that the system was down and it would take a week to bring it up again. Thus in spite of my best efforts, he ticket could not be cancelled. In the meanwhile, the flight dates had come and gone. I finally managed to get their Bangalore phone number and was informed that I had actually traveled on the Mumbai- Coimbatore sector when I was still in Mumbai!!!

    The entire episode has left a bad taste in my mouth.

  • Bi
      9th of Apr, 2007
    0 Votes

    I am trying to reschedule my ticket from last one month. Tried to contact in almost all phone numbers available, but nobody is responding properly. Tried to do it through internet and failed.

  • Sh
      10th of Apr, 2007
    0 Votes

    I have cancelled my tickets but not received any information about my refund. The helpline is never answered. Very poor service!

  • As
      12th of Apr, 2007
    0 Votes

    Hi, Myself Ashok Kumar (Bangalore along with lot of my friends have not yet got refund of our tickets from Air Deccan on our credit card and they do not pick up ever the call if u call them up. Can we register some complaint or involve media in this as this is hitting huge no. of people. This is FRAUD!!!

  • Ye
      14th of Apr, 2007
    0 Votes

    I am a frequent air traveler and for the first time choose to Book ticket from Air Deccan. That is what has been my biggest mistake

    Let me give you the details in the chronological order.

    1. I had booked an Air Deccan ticket on 13th Feb for 4th May, 2007 from
    Bangalore to Hyderabad from the website. The transition did not go through successfully. I called your customer care and they confirmed that the transaction was not successful. But on 17th I notice that the amount has been credited from my account.

    2. I call the customer care and he promises that the amount will be returned to my account as no ticket is generated and suggests me to book a fresh ticket. On his advice I book a fresh ticket.

    3. After that my nightmare starts and my numerous calls to the customer service. One of your agent gives me you corporate office number and asks me to Speak with Mr.Vinie . The number is 080- 41148190. Mr Vinie asks me to call your customer support back ( which is a one hour wait every time I try to call) and quote a complaint number 36340 and I will get full 100% ( he specified the amount of Rs 1184) to me.

    4. I call the customer care and they say they cannot do anything till I give them the Transaction ID number.

    5. Now again I call back your customer care with the Transaction ID,which is a one more hour of wastage of time. Your representative promises me that within a week 85% of the amount will be refunded and the remaining 15% would take 40 days. Now they say that the earlier ticket was generated and would need to be canceled. However they still maintained that I would get 100 % refund.

    6. But I was not surprised to see that nothing has been done. When I call back after a week I am told that because your systems have been changed now the entire amount will be refunded in one go after 40 Days.

    7. What has surprised my now is that I received a refund of Rs 51.35 on 28th Mar. I shall be getting 100% as I cannot travel twice on the same plane and I am not fat to occupy two seats

    Can anyone help me how to get this money or how to approach Consumer court to get this resolved.

  • Ye
      14th of Apr, 2007
    0 Votes

    I am a frequent air traveler and for the first time choose to Book ticket from Air Deccan. Let me give you the details in the chronological order.

    1. I had booked an Air Deccan ticket on 13th Feb for 4th May, 2007 from Bangalore to Hyderabad from their website. The transition did not go through successfully. I called the customer care and they confirmed that the transaction was not successful. But on 17th I notice that the amount has been credited from my account.
    2. I call the customer care and he promised that the amount will be refunded to my account as no ticket was generated and suggested me to book a fresh ticket. On his advice I book a fresh ticket
    3. After that my nightmare starts and my numerous calls to the customer service. One of air deccans agent gave me the corporate office number and asks me to Speak with Mr.Vinie . The number is 080- 41148190. Mr Vinie asks me to call your customer support back ( which is a one hour wait every time I try to call) and quote a complaint number 36340 and I will get full 100% ( he specified the amount of Rs 1184) to me.
    4. I call the customer care and they say they cannot do anything till I give them the Transaction ID number
    5. Now again I call back your customer care with the Transaction ID,which is a one more hour of wastage of time. Your representative promises me that within a week 85% of the amount will be refunded and the remaining 15% would take 40 days. Now they say that the earlier ticket was generated and would need to be cancelled. However they still maintained that I would get 100 % refund
    6. But I was not surprised to see that nothing has been done. When I call back after a week I am told that because your systems have been changed now the entire amount will be refunded in one go after 40 Days
    7. What has surprised my now is that I received a refund of Rs 51.35 on 28th Mar.

    This is unfair as I have two tickets booked for the same person on the same flight that too becasue Air Deccan Customer Support agent suggested me for it.

  • Ab
      18th of Apr, 2007
    0 Votes
    Air Deccan - No response from the call center
    India

    I have booked tickets online in air deccan, in which the gender of one of the passengers has been mistakenly put wrong. Its been months that i have been trying to contact air deccan customer care office, but only happen to listen to music of one of the favorite english songs. If my copassenger faces any problem while entering into the airport, its not me who has to be held responsible for this. 24 hour customer care numbers are not replying. Hope someone pays a heed to this and help us.

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