air conditioner / MAL FUNCTIONING
Sub:- Split AC 1.5 Ton : Make Samsung : Model AST18AJHD 1.5TR
Split AC: Set Serial No. AEXZPSCA100871B : purchased on 2nd Sept 2006
In continuation to the above subject, in spite of repeated repairing by you in the guarantee/warranty period of malfunction of the above air conditioner, no proper remedy has been done or AC replaced
You can check in your records, that in every month of summers, there has been some problem or another (cooling / thermostat/ compressor problem ). Some noise also used to come and your staff had put tape on the AC cover to rectify/ stop it.
After the guarantee/ warranty period was over, the air conditioner again started giving problems. Your authorized service department ‘Mariam Electronic Services (P) Ltd ‘ charged us Rs. 1809/- ( Rupees one thousand eight hundred and nine only) for gas filling vide Bill no. 247 CR No. 12304 dated 26th March 2009 giving three months guarantee.
But the gas leaked within less than two months ( i.e . on 16 May 2009, Claim No. [protected], BP No. [protected]).Again on 29th June 2009 and then on 2nd July 2009, the same gas leakage problem was detected . On 27th July 2009, we again lodged a complaint ( complain no. / BP No. [protected]) and the executive visited after three four days and detected the same problem promising to rectify it within twenty four hours. But since then, no executive has come inspite of repeated phone calls made by us daily ( four to five times) till date 7th Aug. 2009, 2.41 P.M. This leaves me with no other alternative but to put sticker saying ‘SAY NO TO SAMSUNG “ on all the four air conditioners in my office. Informing you that I am a reputed real estate agent which invites lot of prestigious clients who will in turn see the stickers.
Find enclosed photographs of the stickers on the air conditioners and scanned copies of the purchase bill/ complaints made / gas filling bills etc.
I once again request you to replace the defected Air conditioner to avoid me to take the drastic step of going to consumer court.
M/S RGPC (P) Ltd
SHOP NO 7 FF C BLK MKT SEC 41 NOIDA