Air China
reviews and complaints

Dear whom it may concern,

Dear sir,
As regards as mentioned above, we would like to request a formal letter (sample as attach) about the flight CA4404 delay on 15-Jun-2017, chasa to chendu due to technical problem. Tha delaying cause our team miss air asia flight to Malaysia, hence we need to repurchase new ticket but Zurich insurance refused the claim without any formal letter from Air China.

They arrived 2 hours late to our destination (CA903 - HCMC airport, 22nd September 2017) with no explanation or apologizes at all. We arrive at 2am, which was really late for a foreigner who needs to look for a taxi to arrive safe to the Hostel.

In the same flight they broke my suitcase's handle what made more difficult to use it.

They don't offer any local number to contact with and make a complaint. There's no place in their website to make this complaint.

My name is Ginalie B. Langam and I booked my trip through Vayama, Trip ID : KUSW-1774274.I would like to file a complain and reasonable compensation for the following.
1.) My travel started Sept 7, 2017 and reached my final destination on Sept 10, 2017 ( expected arrival was Sept 9, 2017 ).This delayed caused my trip more expensive because I have to cancel and reschedule my local flights ( Manila-Dipolog via Cebu Pacific airlines ) twice with fees and penalties, and grievance because I missed my target days of important affairs to attend.
2. ) Reaching my final destination on Sept 11, 2017 after traveling for 5 days, I found out that my 2 checked in luggage ( B6049264 /B6049263 ) were misplaced/lost. I filed a complaint immediately (T# [protected]/2 )
3. ) Through out my stay from Sept 10, 2017, I got reunited with my luggage on Sept 16, 2017, a day and a half before I will fly back here in the USA.
4.) Through out my stay without my stuffs:
a.) I don't have any clothes of my own to wear, no personal hygiene to
use. I shopped in few local stores and borrowed some from my family.
b.) MY MEDICATION to be taken daily was in my luggage. I only took
enough for my expected travel in my medicine dispenser. I was out of
medication from Sept 10, 2017 - Sept 15, 2017.I started to feel the
out of medication effect lately.
c. ) Legal documents were in my luggage too that made this trip useless
irrelevant due to the fact that I am supposed to take care of time
sensitive legal matters. That didn't happen due to this unfortunate
circumstances I got caught into.
d. ) The gifts / items that were supposed to be delivered personally, I
ended up mailing it all through Cargo to each and everyone .
All of these inconveniences, not only jeopardize my health, but at the same time I was unable to take care of my legal matters/issues that was my focal point of this trip and put me in a very embarrassing humiliating situation to the people that expect their stuffs for me to hand on time personally.Now, I don't have any vacation days to use and no funds to make another trip to take care of my legal matters that I failed to do.I tried to attached corresponding report and Itinerary but the section where I would attache it will not take it.If any documents needed, please let me know where to fax /email or send.
Please advice.
Thank You.

Sincerely
Dr. Ginalie B. Langam
8431 Buffalo Avenue Apt #14
Niagara Falls, New York 14304
Tel No. [protected]
Email : [protected]@hotmail.com

Ref : Flight CA 890 July 19, 2017. Mumbai to SFO

I write to you with great regret the level of disappointment we had faced while recently travelling from US to India on your flight. The extremely poor service provided on your flights and negligence shown by your ground staff has caused me and my family great inconveniences. In short I outline a few of our grievances:
• We were not provided the vegetarian meals as requested by us prior to commencing the flight at the time of our booking, leading to discomfort and hunger during the long flight duration. The reasons explained by the flight attendants were absolutely unconvincing.
• Our schedule departure from Mumbai was on July 19, upon reaching the airport we were shocked to learn that our flight was cancelled. Your airline did not even exercise the least expected courtesy of informing us of the changes. This negligence has caused us the following:
o We had travelled to Mumbai 350 kilometres from our hometown in Gujarat and had to return back. There was no hotel accommodation provided to us in the middle of the night until I could have made arrangements to return back to our town. The inconveniences thus caused to me, my wife, and young daughters were unimaginable.
o Moreover, I had to spend excessively on the return journey as we obviously did not had any booking to return back to our hometown.
o We were re-booked on your flight CA 890 a week later on July 31st. I again incurred the expenses to come back to Mumbai.
o Further, on return back to U.S. not only did I lose the wages for the extra week that I had to stay back in India but I have also spoiled my good records with my employer.
We travel to India every year but this was the worst experience we had. I had been using American and Middle East airlines, but thought of exploring new options and thus chose your airline this time. My decision caused lot of hardships to my wife and daughters. I thus seek from you compensation by refunding our full fare. It would still be a wise decision for you to refund me in full what I had spent with you as a means of showing your good will towards regretting customers if you wish to grow on this sector.
I look forward to have a positive reply at the earliest.
Thanks & Regards,
Mr. Hashim Suleiman Mulla

We flew from LA to Beijing in July and ended up on the tarmac at LA for six hours as they supposedly had two flat tires. At the end of the flight in Beijing they offered us a piece of paper that would supposedly compensate us for the delay. When we took the piece of paper to the Air China desk in Beijing, they said the delay was due to weather (which was a lie), gave us a certification paper that we were indeed aboard and the delay was valid, but informed us that we had to take the paper to the U.S. to procure our compensation. When we did, they just told us to call their customer service line, which we did, and never heard back from them. So we contacted our travel agent, Mandy Woo with M & J Travel in LA who then contacted Air China, and had this to say about them: "No, I called the reservation and they don't take care of the refund. Then they gave me the email for customer service and nothing from them. This is the worst customer service I never experience."

Date of incident:
15th August: Departure from Singapore
18th August: Departure from Yantai, China

Upon arrival at Changi airport, the lady at the counter informed that there was my coworker’s name was misspelt. Last name being 'Jumaat' instead of 'Jummat'. The lady at the check-in counter said she'll help us change the name on the air ticket and handwrote it. I've asked if she could change it in the system somehow. She said she couldn't and that I'd have to call Air China to do it myself. However, I've tried calling Air China for other reasons but to no avail. I waited 2 hours on the line each day before but nobody picked up the phone. She then said that we'll need to get it changed when we're in China and that the people there can help us. We managed to get to China.

During departure day in China, people at the check-in counter said they can't help us. They said we have to call the airline and email in, somehow unaware or uncaring of the dire situation we’re in. She just dismissed my colleague and said she can't do anything. We were referred to a few people at the airport but none of them would help us. They just told us to buy a new plane ticket.

At the ticket counter, we asked to use their phone to call Air China. Nobody picked up on the English line but someone finally answered on the Chinese line. They then said there was nothing they could do because we flew with the misspelt name. We said we could send them a picture of the air ticket that was corrected in Singapore but they said we didn’t need to because there was nothing they could do. We gave them information that the lady from Singapore told us to but the effort was futile.

When we wanted to purchase a new air ticket, they said that it's impossible because my colleague's name is too long. We ended up purchasing the air ticket ourselves via another platform.

I've emailed to [protected]@airchina.com to complain about this but nobody responded to the email. I've never experienced such an unpleasant situation with an airline before. The lack of help, compassion, assistance and knowledge was immensely frustrating. The turmoil over a misspelt name was uncalled for.

Being given wrong information and having to pay for it is unacceptable. I'm asking for compensation for this unnecessary cost.

On September 3, flight # CA818 was delayed leaving Dulles international airport in Washington D.C. Upon arrival in Beijing we were not informed that our connecting fight, # CA821, to Phuket Thailand had closed the gate and was taking off. There was no-one from Air China to help or inform us what action was available to us, Very disappointing service at this point! After several hours of immigration and searching for lost luggage, still no help from Air China personnel, other passengers and myself finally found a duty officer. His unwillingness to help us through tbis monumental delay became very evident with his anger and frustration directed at inquiring passengers. He informed us there would be no hotel accomadations, and any connecting flight would be the following day, 24 hours later. We were finally offered 200 Yuan toward any hotel we could find, through no help from duty officer. I wish i had taken down his name. I did take his picture on my cell phone if you have any interest on correcting his service attitude towards customers. My group left the Beijing airport in search of hotel. We did find hotel 20 minutes away from airport for 628 Yuan. Very unfortunate the 200 Yuan did not cover hotel and meal. The frustration, lack of help, compassion and assistance could have been minimised with proper guidance from Air China personnel. I'm hoping for adequate compensation from your company. Thank you. Looking forward to your reply

Date of the incident: 16th / 17th June 2017
Flight No.: CA 1886 / CA 0737
Customer: Iwona Kukla and Ewa Koczorowska

Our flight was deleyed for 2 hours what provide that we miss our next directly flight to Warsaw. Finally we were later at home for 12 hours and instead direct fly to Warsaw we need to travel by Frankfurt.
Finally we want refound from airlines each for 600 EUR so in total 1200 EUR.
We were very tired and frustrated.

Dear sir, madam,

On 21st July 2017, my flight CA 115 from HK to Beijing was cancelled.
I couldn't catch the flight CA 875 from Beijing to Paris on 22nd July 2017.
The flight was rescheduled the next day but i didn't take it because i can't trust all flights going to China anymore.
Because of this cancellation, i missed my other connection Paris to Venice 22nd July 2017 9 pm (Europe time)
This cancellation didn't only caused me loss of money but I lost 1 day of my holidays and it affected my children as well respectively 5 yo and 2 yo who traveled who were waiting from 3 pm Friday until 6 am Saturday. This is not acceptable. We were waiting without know what's going on and even after boarding at 1 am, finally the flight was cancelled. We needed to wait 1 hour before the bus arrived. I got home at 6 am. I don't think this decent.
I'm asking for compensation for this damage.

Hi - I am filing a complaint about customer service in the North American call center. I needed to change my flight, but when I spoke with an agent she told me I would have to pay $400 fee. I looked into the policies and found out I have a 24 hour window in which I could either cancel or change my flight. Since I was given the wrong information I have been calling everyday only to have a rude agent tell me I am just over 24 hours. On the fourth day calling to speak to a manager, I was on hold for 18 minutes, when an agent by the name of Tina, answered the phone I asked for a manager. She proceeded to hang up on me. I called again and spoke with a lady by the name of Shelly and she told me that managers only come in, in the morning and then leave right away. This is very frustrating as I have spoken to 6 different agents in which each time a manager was not available. This is unacceptable and leaves a consumer without any recourse or answers. It is the worst customer service I have ever had from any company.

Dear Sir / Madam,
I am writing to complain about my experience of flying with Qantas Airways and Air China Limited. I would like to express my deepest disgust and aggravation for Air China Limited and its handling of customers and overall attitude.
I went on a trip to the Shanxi Provincial Cerebral Palsy Rehabilitation Hospital Taiyuan China, with my disabled 5 year old son on 17.06.2017 (see attached booking). Our luggage had been lost on the way, and we were left without any change clothes and personal items for 3 days until it was finally found. Being extremely busy with my son’s treatments I did not have time to lodge a complaint or compensation claim in this case.
But it was just a minor inconvenience comparing to our trip back to Australia. Upon our arrival to Taiyuan airport on 15.07.2017 I discovered that our flight CA 3434 Taiyuan-Shenzhen was cancelled without any notice, no e-mail, no text messages, no phone calls. The ground staff just gave a terse answer that all Air China flights leaving Shenzhen that day was cancelled due to typhoon, even though all other companies were departing that night, with a bit of delay but they weren't cancelled.
Furthermore Air China ground staff did not want to provide any alternative solution, replacement flight, nothing at all. This meant we could lose our connection flight CA 767 Shenzhen-Melbourne on 16.07.2017 as well.
The ground staff was very uncooperative and spoke very limited English. They tried to use all sorts of excuses to ignore us, such as: we were not in the computer system, or our names were not correct in the computer system, or call Air China land number to get new tickets with waiting time over 20minutes, or call our booking agent, etc.
I called to our agent in Australia, through which we booked our flights, but since it was the carrier, Air China's decision to cancel the flight, the agent could not rebook us on any other flight to Shenzhen even though we explained that we would lose our connection flight. They were not able to offer anything to us. Neither a rebooking later that evening nor change of air carrier.
After nearly 2 hours of asking for any available options and assistance I was offered to board the flight of another air carrier Shenzhen Airlines flight ZH9132. The plane departed that evening with two hours delay without a fear of typhoon and endangering its passengers. But as soon as check-in for the baggage had already been closed I was allowed to carry our hand large only.
I could not take much into our cabin bags as I had only 5 minutes to get to the airplane and it was not easy with 5 year old disabled child to do. Medication was not allowed as there was an ice block in the cool bag and liquid volume limitation due to security reasons.
I had to leave our suitcases and medication behind with the hospital staff who accompanied us to the airport. Nearly all our clothes, presents for the kids and family members, and mostly important a cool bag with medications for my son were left in China. I was not offered any solution on how to send our check-in baggage to Melbourne, except to call Air China Limited after arriving into Australia.
When I called Air China Australia Customer Service Number [protected] and asked help to get my baggage from China, the staff offered no solution, showed zero customer care and cooperation. I was offered to go back to China to send baggage, or use someone else to send it from China.
I am extremely disappointed with the service I received. I am asking to send the luggage back to Melbourne, and a compensation for the medication (worth CNY 2500) which has expired without proper storage.

Regards,
Mansur Fardiev and Timour Fardiev +[protected]

This is an email whereby I would like to place an official complaint against Air China on record. This is of such high importance and hence felt it absolutely necessary that you are aware of the situation. Request you to please take up this matter very seriously with the airline. I am confident that there will be more such complaints from other passengers regarding the same incident.

Complaint 1

My wife and myself were travelling on Air China. The flight CA 890 on 03rd July, Mumbai – Beijing was on time and landed in Beijing on time. However when we went to take the connection which was on Air China itself we were told that the flight has departed.

Please note that at Mumbai itself we were given boarding passes for the Beijing – Washington sector. Also important to note is that we actually ran to make this flight without any time wastage whatsoever since the connection was short but still missed it. Please review if this is a feasible sector for Air China to have as an offering when it is known that the connection time is not at all possible to make the connection for the transit passengers.

So now that the flight was missed we were at the mercy of Air China to put us on the next available flight. It is important to note that Air China staff are extremely rude and do not care about passengers. After extreme persuasion they put us on another flight a few hours later the same day to SFO (please note my wife and i were not given seats together for this long flight and were put at 2 ends of the aircraft). We then had to take another flight connection still a few hours later from SFO to Washington. We finally reached Washington Dulles at 23.45 hours on the 3rd July. It may be noted here that Air China made us go to another terminal without any assistance and made us identify our bags and made us carry the check in bags and drop to United Airlines counter. Please note that at Bejing this should have been handled by Air China itself as the mistake was theirs. It is unbelievable how rude the staff are and how they have offered no help what so ever.

Complaint 2

The return flight on 20th July from Washington to Bejing was perfect and there were no issues however the flight from Beijing to Mumbai was a nightmare experience. Let me share with you the entire turn of events.

CA 889 on 20th July was initially scheduled to depart at 19:40 hours which was delayed to 20:50. When we boarded the flight we were told by the captain that the aircraft was not getting ATC clearance. Please note that the passengers were kept in the aircraft for almost 6 hours (YES YOU READ THAT CORRECTLY) before passengers started getting paranoid and demanded that we were de-planed.

Finally we were let out of the aircraft at 4.30 in the morning. We were then informed that the flight would take off the next day at 1500 hours to our horror. All passengers demanded a hotel stay with food etc. however we were told that Air China cannot provide any of this and we were all confined to the terminal like animals. There was no help what so ever from the Air China staff regarding this and no updates on the situation.

The flight timing was then changed from 1500 hours to 1700 hours. Please note there was just a revised flight time mentioned on a cardboard piece and kept there regarding this flight change time. There were no Air China staff around to even enquire. This was done on purpose.

Please note this entire time we had to fight and demand for food and water and only then it was provided to us.

Quite a few of us contacted the Indian embassy also to try and intervene since they were treating us like dogs. The embassy was notified of the situation and they were trying to help in whatever way possible.

Finally, we boarded at 1700 hours and took of at 18:50 in the evening. It may be noted here that it was almost a 24 hour delay with no accommodation etc provided.

I am sure you would have definitely received the same complaint from a whole lot of other people as this was a serious hostage like situation.

Please note on our return sector I also had my mother who is a senior citizen travelling along with my wife and me and she 2 was made to go through this entire episode.

Note:
In Air China defence they will say that due to bad weather the flight was cancelled. When they deplaned us it was indeed raining. However at around 8 am we could see from the terminal we were held hostage that Air China planes to other destinations were taking off. So the question of bad weather at 8 am does not arise at all and there was no proper reason given to us as to why we finally took of at 18:50 in the evening when there were clear skies from 0800 hours the very same day.

Request you to please take this as a very serious complaint and take the necessary action. Looking forward to your feedback at the earliest.

您好，在这里，我要投诉air china国航（中国国际航空有限公司），事情具体情况如下：

我本人事先购买了7月14日晚上从20:35分，CA1821北京飞福州的航班，到7月14日当天上午，因为担心晚上的航班会延误，所以致电国航客服希望改签，并在国航客服确认下午16:25的航班处于正常状态后，加价并支付改签费改签了7月14日当天16:25的CA1807航班，并早早于13点多感到首都机场T3, 但一直等到当天晚上23:00左右，国航才通知说天气原因取消航班，（而我同事购买的厦门航空16:20的航班却可以当天起飞，同时厦门航空另外一架18:55的航班航虽然延误，也在凌晨起飞）。之后，国航值班人员通知将安排我们乘坐第二天早上8：00的CA180S, 让我们去改票，然后我们去排队，在凌晨1:00，我们的票才换好了，又通知我们排队安排住宿，到我的时候，国航值班人员却说是天气原因，不安排住宿。（问题是如果天气原因，为什么厦航的两趟同样北京飞往福州的航班却可以飞？）。

事情还没完，当时我们就询问7月15日早上的CA180s什么时候值机，国航工作人员说最好提前3小时，当时已经凌晨1:30多，距离她们说的时间只有3个多小时，离开机场住宿再往返机场已经不合适，所以我们就在机场星巴克呆着短暂休息一下，以为早上应该能准时起飞，结果到了7月15日早上，8:00的航班又延误（与此同时，昨天延误的飞往杭州的航班也早就飞走），一直到中午11:30分，CA180S才开始登机。到现在还没有起飞。

从7月14日中午13:00多我到达机场，一直到现在11:30分还没有起飞，持续将近24小时，国航只是推说天气原因，不安排住宿，不提供补偿，甚至都没有道歉，很理直气壮，请问为什么同时间段，同目的地其他航空公司就不是天气原因，就可以飞，到国航这里就变成天气原因？

我们投诉到这里是希望大家能对国航这种行为有所了解，并希望国航就 改签时说航班正常的欺骗行为，以及之后取消航班，不安排住宿以及后续的延误等行为作出道歉及赔偿。

Reservation code : pyfhgb
Air line reservation code : pw74dp (Ca)
1. Boarding pass was not issued for entire travel to pakistan (From vancouver to islamabad)
2. Wheel chair was not provided to my sick wife, boarding passes were issued to my family and kids for islamabad flight but were not allowed to be on board, for flight # ca 0945 july 07, 2017 @ 6.10pm, though delay was on part of air china crew on airport for not providing proper assistance, wheel chair etc.
3. I remain in contact with air china customer care/airport crew for all nights but all useless, no proper reply. I was asked to rebook flight for family for islamabad on july 09 @ 3.30pm, I was surprised to know that how a sick woman with kids under teen age can stay on airport for three days without hotel as hotel request was denied.
4. I lost contact with my kids on july 06, 2017 and no one from beijing airport customer service was giving me clue about my kids situation. To my all request the response was that my family and kids are no more in system as they missed flight. Finally I was informed that my kids will depart to bangkok and then further to islamabad. Which also involves more then 17 hrs in transit/travel. Finally they arrive to pakistan on july 08, 2400 hrs which means july 09, 2017. So this travel was from july 05-july 07 2017.? I keep on calling bankbook airport as well all on july 07, 2017 but no result.
My family all bags lock are broken, badly tears off bags all damaged. Hotel service was so poor at beijing, hotel shuttle service on their way back to airport for islamabad flight drop them on wrong terminal though they know language barriers and other problems for foreigners at airport. I just want to know that why so much stress, discomfort, and harassment were given to my family and kids in this travel though on ticket all request for assistance were recorded properly but all went wrong. My kids are still in shock/fear with this bad experience. I have gone through huge stress here in canada (Vancouver) with no contact with family, no response from airlines/airport authorities at beijing and bangkok airport. I will be waiting for response. Thanks
Asif saleem
[protected]
[protected]@gmail.com

I would like to express my high disappointment with Air China. I was flying from Shanghai to Paris last Saturday 01/07/2017. Not only my flight was delayed - we spent almost 3 hours in the airplane waiting for a signal to start (I barely caught my transferring flight to Warsaw) but also the temperature in the plane was low. That resulted in a cold.

Above all, my luggage had been lost. The person at the airport didn't give me another ticket for the second flight and didn't include the information in my suitcases about my final destination. Although I discussed my flight with him and confirmed my final stop. Therefore my luggage hadn't been transferred in time as the information about the destination was unknown. I've been through a lot of stress. All in all, I managed to receive my luggage yesterday however it was an extra, unpleasant stress after the long, equally unpleasant journey.

I request at least a partial refund for the inconvenience caused, together with the improvement of the service. I'm reluctant to take this airline in the future.

I look forward to hearing from you.

My name is Olivera Zivic and I am wrting this letter if complaint to express my deepest disgust and aggrivation for Air China and its handling of customers and overall attitude.
Namely, on June 12, 2017 my husband and I were supposed to be on the flight from HKG to HNL via PEK (flights CA116 and CA837). We had hotel bookings paid for two-week vacation in Hawai'i with interisland flights between three Hawai'i islands, as well as rentacar reservations.
At noon, on June 12 we got a phone call from the agent, CTrip, through which we booked our return flight to HNL to tell us that Air China cancelled our evening flight.
Since it was the carrier, Air China's decision to cancel the flight, CTrip could not rebook us on any other flight to HNL even though we explained that we had hotel reseravtions and rentacar paid for for two weeks vacation as well as interisland flights and that they were costing us thousands of dollars by this impromptu decision. They were not able to offer anything to us. Neither a rebooking later that evening nor change of air carrier.
We went to the HKG airport just to receive the same information from Air China ground staff, who were rude, unapproachable, insolent to say the least. What made the matters worse and more agrivating is that I was in my 25th week of preganancy and that was un immesurable stress for both my baby and me.
The ground staff just gave a terse answer that all Air China flights leaving HKG that day were cancelled due to typhoon, even though all other companies were departing that night, with a bit of dalay but they weren't cancelled. They offered no solution, showed zero customer care, compassion and cooperation.
The only thing that we got was the refund for the tickets in full and only becuase we had booked throught an agent.
What happened to my family on that June 12 is unheard of. I worked for Emirates Airlines thus I am familiar how airline companies operate or at least how they should behave towards their customers. Also, my husband I are fervent and intrepid travellers and have flown with different airlines over the years but we have never encountered this type of irresponsibility and neglect from an airline towards its clients.
At the end, we managed to find a flight that would take us out of HKG to HNL, Korean Air. The plane departed that evening with two hrs delay without a fear of typhoon and endangering its passangers.

Travelling from canada to ho chi minh city got 2 delayed flights in total about a week ago. The delayed is okay, since it is a high season. But losing items inside the luggage is unacceptable.

I was so mad when figure it out since those items are presents for my cousin. Luggage was found to be taped as well? I just don't get it.

Never want to take air china again.

This is to write to Air China on my experience last month travelling to USA and the inconvenience that has caused throughout the trip and no support from your team .

I was travelling along with my son from Mumbai to Washington on 31st May and the first flight to China on 31st May took off late from Mumbai which made us miss the connecting flight to Washington. At China airport the staff was not at all helpful in getting us the next flight . We had problems in Visa as the next flight was only after 24 hours and then providing hotel was another issue and after a long wait that was given to us .

While travelling back to Mumbai on 19th June from Washington when I reach the airport we are told that flight is delayed again and obviously we cant take it as again our connecting flight will be a problem. No flight available for next 2 days to Mumbai . When I asked for cancellation and refunding back the amount so we can take another flight completely denied and was told that you put request we don’t know if we can give the money back . Why is that why would I not get the REFUND ? Then they gave us a flight after 2 days from China after waiting for so many hours at the airport as they were not ready to help and assist at all. I had to stay for another day in Washington .We were also told that we can get seats together or also the food requested we will not get as we are extra passengers . How can such treatment happen ? Your flight was delayed it was not our fault. Also we had to stay 24 hours more in China after reaching but your staff was not even sure of the accommodation
Then we travel to China on 20th June and on reaching again issue with VISA that we will not get that now to say for 24 hours and can’t move out . Then we get Visa and your staff gives us a Hotel to stay overnight which was completely PATHETIC with no FOOD & WATER also available . How can you give anyone some place to stay like this and not even safe .When stay is provided it also with food as mentioned in your terms but there was just nothing in that Hotel . In the night we can’t even go out in a new place to search for places .
We sent mail from China itself for meal in the flight to Mumbai and we were denied staying it is not possible. In the all flights we were not given any food as per our request and the things available is what we couldn’t eat . Long flights without food such a torture.

Losing 3-4 days of my work and my sons college and also spent so much money on these days to travel both the ways. If your staff would have allowed cancelling tickets and refunded there itself I would not have to lose my days and money . So please now compensate for the same.

We had another passenger travelling to Washington who got the entire refund for the travel after reaching Washington --- Poonam Gehani .

[protected] Sushma badlaney
[protected] Shlok badlaney

Flight CA1360: from Zhangjiajie to Beijing
Delay caused by traffic control, staff very limited in communication and laughing around while passengers are exhausted. Plane is here and we are still at gate waiting.
This is not the first time i have delays in china but most airlines provide proper communication and assistance. Air China is by far the worst in customer service and reflects really bad on your company. I will not book a air china flight any time soon and will advise against anyone i know to do the same as long as you guys treat paying customers like this.

Regards,

Nikita

Dear Air China Officer,

I like to raise a complaint against the Air China for the cancelation of CA1884 on June 10, 2017.

First, I like to know what was the reason for the cancelation which made me a miserable trip via your company.

Second, I request a compensation to the cost which resulted from the cancelation which brought me to NYC JFK, instead of Newark International Airport in New Jersey.

On June 10, 2017, after I had waited two hours, I got a notice that CA1884 was canceled without any explanations. Then, your staff asked us to get my checked in luggage and asked us went to previous check in desk to make another reservation. When I got to the desk, the desk staff said, they were not doing a new reservation. Asked me get to another place to do the new reservation. At that time, with two big luggage, I was totally messed up by your company. One of airport staff (not your company staff) helped me switched to China Eastern and brought me to NYC JFK which is not my home state - NJ. At the middle of night of June 10, I need to find transportation from JFK to my home in New Jersey. This trip was so miserable. Not only caused my emotional upsetting, but also cost my extra to get to home. Therefore, I need a explanation and compensation.

My Invoice/Ticket Number: 999-[protected]

I can be contacted at [protected]

ZhiXiang Hu