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1.2 609 Reviews

Air Canada Complaints Summary

24 Resolved
585 Unresolved
Our verdict: If considering services from Air Canada with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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12:29 am EDT
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Air Canada flight ac 8171

Dear team,

I am writing regarding a delayed/cancelled Air Canada flight.

Flight number: AC8171
Departure airport: Pittsburgh
Scheduled departure time: Fri 11/09/18 16:15
Arrival airport: Montreal

Number of passengers: 1

This flight was late in departure and made me late for my connecting flight to get to Frankfurt and finally Croatia. This resulted in me arriving one day late home and needing to stay for one night and day in Canada, and travel to Toronto to get to Zagreb. This made some really serious problems in my schedule.

Yours faithfully
Kresimir Petrinovic

Address: Frankopanska 47, Osijek, 31000
Phone: +[protected]

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11:04 pm EDT
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Air Canada rude stewardesses, 2 hour delay after landing

AC1861 flight from Las Vegas on Oct 2/18.

Ground crew did not have site ready for plane due to snow accumulation from previous night snow storm. Sat on tarmac for 1 hour with no beverage service even after the pilot said water service would be provided. Denied washroom service. Literally screamed at when stood up from seat. Was told to throw food on the food and return to seat immediately. Note, plane was not moving. Other elderly customers in the economy section were also denied washroom service even though first class passengers were using the front washroom.

After est 45 minutes, passengers were allowed to use washrooms. The rear stewardesses were ridiculing passengers in the French language. Unfortunately for them, some passengers clearly understood what they were saying. A conflict arose when a passenger was video taping the escalation of the situation. One stewardess insisting that the video be deleted and said passenger was given a warning card when they refused. Upon departure, said passenger was once again approached to delete video. Waited an additional hour for luggage. Total of 2 hours time lapse after the plane landed.

Overhead was falling apart was very damaged. Passenger had to press the tape to reapply adhesion in areas that were letting go. See pics

The complete lack of customer service, removal of basic human rights, ridiculous and appalling behaviour from the stewardesses are the reasons I will NEVER fly Air Canada again.

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9:16 am EDT
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Air Canada downsize of the plane and didn't get on

Tuesday, Oct 2, 2018 AC0009 Toronto - Calgary ETD 8:30 a.m.
Client Name: Mrs. Sharon M Dodsworth
Ticket No: [protected]
Booking No: XPDLRO-1S

Due to downsize of the plane she cannot get on. She is a frequent flyer of Air Canada. We want to know why and very disappointed with Air Canada systems and processes.

Can you please explain the issue as she said other people did not have the priority status were ahead of her in line?

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7:32 pm EDT
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Air Canada rudeness, delay, lost luggage, forced to change flight, missed rehearsal event

Names: Lin Karenweiru
Lin KennethTsungJu
Date: 8/31/18
Issues: 1) flight delay AC709, changed from AC145 to AC193
2) Delayed luggage from AC193. Baggage tracking file reference YYC AC 98241
Request: fair compensation

My entire family of 30 people were on our way to attend my niece wedding in Banff,
granddaughter was a flower girl, brother-in -law was wedding officiant.

AC 709 8/31/18 LGA New York to Toronto, it delayed from 11:15 to 12:30 noon for departure
Lin KarenWeiRu ETKT0142191427075
Lin KennethTsungJu ETKT0142191427076

We arrived Toronto, in time to get to gate to take AC145 at 14:05 from Toronto to Calgary
Lin KarenWeiRu ETKT0142191427075
Lin KennethTsungJu ETKT0142191427076
all my family members from AC709 were able to transfer and board the flight, except Kenneth and I were kicked out at the gate without explanation until AC145 took off, staff was very rude and won't allow us to notify family members who wondered what happened to us, and won't allow them to communicate with us at the gate either, we were forced to take 17:15 flight while there were other flights departing 14:05, 15:05 16:05.

AC193 8/31/18 Toronto to Calgary 17:15
Lin KarenWeiRu ETKT0142499858785 light and TV did not work
Lin KennethTsungJu ETKT0142499858786
By the time we landed in Calgary, waited for one hour for luggage which never arrived, we missed rehearsal dinner, filed luggage claim application at airport and pray the luggage would be delivered in time for wedding. The only person who was friendly was Jason at the lost luggage claim counter at Calgary, he checked the computer and told us our luggage was left at Toronto until placed on the last flight on 8/31 (11 pm) flight. We finally left airport to get rental car at 9 pm.

Passed midnight on 8/31/18
I received a phone call from delivery driver that he would deliver within 4 hours. I specifically asked not to ring the bell, called my cellphone to pick it up, of course, he rang the bell, and woke family members up around 3 am.

It was a miserable memory with Air Canada, we expect compensation!

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11:16 am EDT

Air Canada lost bag delivery

On Sunday September 23 rd Mrs Aiche El- Masri took the AC 881 flight from Paris to Pearson Airport
when she arrived at 3:40 her two luggage were missing
she made a report and filed her two lost luggage this is the report details
Station YYZ AC 66567 this is the file number
On Monday September 24 at 7 pm
I Nada the daughter of Mrs Masri who lives with me
I called the luggage lost center and spoke to Leon asking about the luggage
Leon answer was the two luggage just arrived to the delivery center
Even though the plane arrives from Paris at 3 pm
it took the luggage 5 hrs to arrive to the delivery place
I asked Leon are we going to receive the missing luggage tonight ?
Leon said I am not sure but most probably it is late for any delivery
Leon said you will get a confirmation call before any delivery to make sure someone is there to receive the luggage
my home address is 8 Batt crescent Ajax L1T 4M2

I didn't call again on Monday to check on the luggage as it was 10:30 pm and I was getting ready to sleep
At 10:45 pm I received a call on my landline [protected] from a driver saying I am coming now to deliver your luggage
I said to him now at this time
he said yes
I asked him to give me time range
he said before midnight

I stayed awake till 12:30 am waiting for this Air Canada driver to show up
No show up
I called the luggage center
Leon answered me again
I asked him where is the driver and how come he didn't deliver the luggage
He kept me on hold for like 10 mins to get in touch with the driver
Leon answer was sorry we can't reach the driver
Wow He can't reach the driver
Because maybe the driver is sleeping now
and He kept me the customer awake till after midnight
Leon said I am not sure if your luggage will be delivered that late

As a working mother that needs to wake up at 6 am to get ready to go work
I was outraged by your company unprofessional delivery style
How inconsiderate this driver to call me and keep me awake waiting
and not to bother to call back saying sorry we can't make it tonight

Please note that my mom is 82 yrs old her medicine is inside one of those two lost luggage
I had to go and secure her medicine on Monday knowing that her luggage might arrive late on Monday
I am glad I was proactive because till Tuesday sept 25 no luggage yet
Please note that Paris flight AC 881 arrived on Monday 3 pm
and we got a call at 10:45 pm saying the delivery is now
and of course no deliver no show up nothing

It is unacceptable to treat your customers this way
Meanwhile I am writing this complain the two luggage didn't make it to my place
I had to call again and check I got an answer saying it will be delivered today before 3:30

I am half asleep at work can't focus because I had to stay awake till 1 am

Thank you for reading my complain
I hope you will be taking some serious measurements
As I don't want other people to suffer the way I suffered with your delivery system
Have a great day

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7:38 pm EDT

Air Canada fraud on the air canada website

I had wanted to book at flight from Vancouver to Hong Kong in Nov 13 and return in dec 17 and the web site shows a price of $HK4670 but when you book it, it turns to $HK6420 and not $HK4670. As a result, I kept on booking until the price match what your web site stated which is Nov 13 and Dec 16 for $HK4860.

I think this a case of bait and switch which is fraudulent. I have spent over 4 hours sorting this matter out. I think Air Canada should reimburse and give me the tickets for free.

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3:13 pm EDT

Air Canada delayed baggage

I am writing concerning a very upsetting experience I had on my recent Air Canada flight 996 from Vancouver to Mexico City, on 27 August 2018. When we arrived in Mexico City and my bag did not show up on the carousel, I contacted an Air Canada staff person. She informed me that my bag had been left in Vancouver because of weight considerations on the aircraft. She recorded my information, and told me my bag would be delivered to me on the following day. She noted my email address, as I did not have a phone that would work in that country, and in any case my phone was in my bag. She also gave me an email address to follow up with if I needed: baggage.[protected]@aircanada.ca. I was not given an overnight bag or any items to help deal with my missing bag.

I did not hear anything further from Air Canada that evening or the following day, so I sent a number of emails on the 28thto the address I was given, enquiring as to when I might receive my bag, as I was without clothing and personal items. When I received no response to those emails, I phoned the number given on the Air Canada website for missing baggage. I was connected to a call centre that I believe is located in India. The contact person put me on hold a few times while trying to determine the location of my bag. She finally told me that the bag had arrived in Mexico City but needed to be officially recorded before being released for delivery. After some further pressing, pointing out that I could not wait in the apartment all day waiting for my bag, I secured agreement that the bag would be delivered to the apartment door between 9 and 9:30 a.m. the following day. I waited until noon., missing an early meeting of my convention, but the bag did not appear.

I emailed again, several times during the 3 days without my bag, asking what was happening. There was no reply, so once again I phoned the baggage centre in India in the evening. The person attempted to call the Mexico City baggage office, but there was no answer. He gave me the phone number as well. I was also unable to get my call answered. The number I was given for the delivery company was invalid. I also placed an email complaint on the Air Canada website.

I finally received an email reply on Wednesday, three days after my arrival without luggage. I was given the name and number of a person who would deliver my bag if I called him and arranged a time. I did that, and then waited until close to 1 p.m. for my bag to be delivered.

I was distressed to find, when I unpacked my bag, that my iphone was missing, along with one out of a pair of slippers that had been packed in the bag. I can only assume that somewhere my bag was opened, and these items fell out or were removed. I have since searched thoroughly all my bags, and there is no sign anywhere of my phone or the missing slipper.

I have been a loyal Air Canada customer for many years. I travel a lot in connection with my work as a university Professor, and always choose Air Canada if I am able. This may well be the end of that connection. That my bag would simply be left behind was shocking to me, but I thought I could live with that if it was promptly delivered to me. It was not, and I was put to very considerable inconvenience, distressed my family and missed some meetings time, in attempting to recover my belongings. I felt that the recovery was pretty much left to me. I can hardly believe that Air Canada simply leaves baggage behind, but would expect that if for some reason that was necessary, some immediate arrangements would be made to minimize inconvenience. That did not happen. I have maintained a record of the nine emails I sent, and the single email response I received. would say this is entirely unacceptable for an operation with the reputation and resources of Air Canada.

I expect that Air Canada will replace my iPhone, a 5s 64GB. I would also expect that Air Canada will recognize my costs in time and inconvenience, at an important academic meeting in a foreign country, with a suitable credit toward a future Air Canada flight for me and my husband. I am already committed to be in Denver, CO, and London, England, in the next three months.

I look forward to hearing from you.

Ana María Peredo, PhD
Professor of Political Ecology
University of Victoria

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11:01 am EDT
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Air Canada baggage / flight delays

My mom Denise Rucker am Kendra Rucker already put in a complain of all the things and trouble we went threw. I called to check to see if they had are bags the supervisor told me that they close are case after 5days and contacted you again because they have no clue where are bags are. We would like a full refund and two free flights because this is getting out of handle at this point and we are tired of keep contacted you guys about all the inconvenience that are flights delayed and baggage lost has caused.

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2:55 pm EDT

Air Canada case number is: cas-1021210-w0d9z5

Please review my request and the lack of response from air canada, is to my last 2 emails.

Sept 7th, 2018
Ryan Dickson
Customer Relations

I sent a reply to your offer below on June 26. To date I have not even received an acknowledgement. This is not professional customer loyalty be any means.

Please respond to my second letter or my next one will be public.

Sharlene MacDonald
— Original message —

From: Customer Care

Date: 2018-06-26 9:28 AM (GMT-03:30)

To: Sharlene G MacDonald

Subject: Service included not provided AC:[protected]

Your case number is: CAS-1021210-W0D9Z5

Dear Ms. Sharlene G MacDonald,

Thank you for writing about your recent experience with us. We are really sorry for disappointing you. We know our customers expect a comfortable and enjoyable trip, while also being provided with exceptional customer service.

From what you've described, we can understand why you wanted to contact us. Your comments have been shared with our Management Team for their review.

As a gesture of goodwill, we are pleased to offer you a one-time saving of 25% off the base fare on your next booking at www.aircanada.com.

To receive your discount, enter the one-time-use promo code 3HTMUJZ1 in the Promo Code box at aircanada.com when you make your booking. If booking with your travel agent, they may enter the code at aircanada.com/agents.

This discount offer is valid for one year from today. This means you must complete the booking and travel within one year. You may use your discount for a new booking only, not an existing booking. The discount applies to a maximum of two passengers, provided both passengers' tickets are booked at the same time.

The discount applies exclusively on the published base fares for Air Canada, Air Canada Rouge and Air Canada Express designated flights (Economy Standard, Economy Flex, Economy Comfort, Economy Latitude, Premium Economy or Business).

The final base fare can be found on the screen ‘Fare Summary'. To the right, displayed in red, you will find ‘See fare details'. Please note that when you see the fare displayed on the Select Flights screen, the discount has already been applied.

Promo codes cannot be combined with other discount codes and are not valid on Air Canada Vacation packages.

We would like to thank you, once again, for contacting us. We recognize we did not leave you with a favorable impression on this occasion but we hope you will allow us the opportunity to provide you with a more positive travel experience in the future.

Sincerely,

Ryan Dickson
Customer Relations

To serve you best, I kindly ask that you do not change the subject line if responding to this email.  
—    Original Message   —
From: [protected]@live. ca 
Sent: 2018/06/01 8:10 AM
Subject: Service included not provided

Mid way through the flight a person became ill in the far rear of the plane. I was closer to the front but each time I looked back there was family members and staff attendants tending to this patient. First class had many seats open so I'm not sure why this ill person wasn't brought there to be taken care of where there was more room. Instead the person was left in the rear. I had no issue with this until it started affecting service to all others on board. First of all many of the attendants were back and forth from front to back many, many times, tied up with what looked to be completing paperwork. Fine. Then it was announced for all passengers to use the front washroom while the medical issue was being taken care of, which continued for the remainder of the flight with long lineups to the front washrooms. Even this was fine considering. However a couple hours before landing it was announced that the last 'included service' of a hot breakfast would not be served to allow the attendants to deal with the medical issue and that a snack like pretzels would be passed around with a beverage. This was an overnight, cross Atlantic flight, of which I had paid for an upgrade. I was depending on the hot breakfast before I started my long day in London, England. Not even an airport voucher was offered to compensate, just a bag of pretzels. I don't feel that it was necessary to cancel the service as there were several attendants on board that could serve. If the problem was getting through the isles why wasn't the ill person moved to the big seats up front to allow the carts to get through the back. This was a disservice not only to the people on board but also to the ill person who was left in the crowed back area with a Doctor attending, when there were many empty seats towards the very front of the plane. This is not acceptable and I am requesting compensation or go public. Yours sincerely Sharlene

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6:51 pm EDT

Air Canada ac796

Accidentally clicked the wrong date while booking the flight. Called in to try to get the date changed within 24hrs and could not reach through their system and also left my number on their system to be called back. Could only reach them after 24hrs and was charged the full change fee of $100, and they tried to switch me to a more expensive flight so they could charge an additional $70. I had to look up the flights myself to show that there was flights that was the same price. Overall very unpleasant experience.

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10:52 am EDT
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Air Canada food

Hi I flew to Toronto from Israel yesterday and when I got home I had severe diarrhea all night . My husband was also ill. We were both in business class on AC 85 . I just saw my doctor and he is pretty sure it's food position. My cousins were in economy on the same flight and they have had the same symptoms! I'm wondering if anyone else on the plane was ill and how to proceed? Sam Nirenberg

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3:31 pm EDT
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Air Canada customer service

I wanted to add to my previous complaint that no Air Canada representative would not give us the correct information on the gate with their customer Service. It is not clearly defined where their customer service and my husband spent valuable time looking for them and was unable to find them.

We will not be flying with Air Canada again. The service was extremely poor on all levels.

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Update by Fatimasyedahmed
Sep 09, 2018 3:19 pm EDT

1. Our flight from Montreal to Denver was severely delayed due to an issue on the wing
2. We told the rep at Dorval Airport that we would miss our connection, but she refused to help us and told us to board the delayed flight and figure things out in Denver.
3. In Denver, we were directed to the United counter by an Air Canada agent, where we were told that we were booked on a flight 6 hours later.
4. At the United counter we were told to go back to the Air Canada and try to get scheduled on an earlier flight to SFO instead of SJC
5. At the Air Canada counter, Virginia Parks, an Air Canada rep told us that she could put us on an earlier flight to SFO and confirmed seats, and cancelled our existing booking to SJC
6. She afterwards told us that we were no longer on any flight, that what she had previously told us was incorrect and followed up by refusing to acknowledge her mistake and told us to go back to the United counter to get on a much later flight to SFO
7. She was extremely rude, unhelpful, and completely ruined our itinerary instead of helping us

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2:35 pm EDT
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Air Canada nerve wrecking flight from edmonton to calgary in broken aeroplane.

On May 15 2018 15:30 my daughter Teodora Radunovic and I Leposava Laban have flown from Edmonton to Calgary on Air Canada Flight # 8151 at the gate # 49A and with window seats #13A and 13C with final destination Belgrade Serbia. From the moment that we have sat down in our seats in this small aeroplane operated by Exploite Par Jazz, air conditioning didn't work. Air conditioning did not work at all during the flight and that concerned me a grate deal since May 15th was a very hot day to begin with and we were hoping for this flight to be a pleasant flight for two of us.
As soon as the plane got air born loud noise could be heard from the right side of the plane that was very loud and scary. My doughtier and I were seated on the other side of the plane so we couldn't see what is happening but when we looked at the face expressions and comments of the passengers on the right side we started questioning our own safety mid flight. Constant turbulence during the flight did not help our anxiety because we thought that turbulence is the outcome of the bad noise from the same engine.
Propellers noise on this plane is very loud but this banging noise has over powered the propellers noise. Sounded like the metal bending and crushing just before the plane crash in the movies. Teodora asked me what I think that noise is and I had to tell her that I was very afraid for our life. Noise was getting louder as the flight went on and there was no explanation from the crew or the Pilot what is going on.
As soon as the plane landed on the Calgary airport, we left the plane and looked from the inside of the airport's window and saw 5 mechanics opening the front cover of the plane.
That image is in my had then, will be there tomorrow and it will be there for the rest of my life because that moment I have realised that that noise was a very serious problem and we all could have died. I have taken a few pictures of the mechanics rushing to the engine and removing the covers of the engine. I have shown this pictures to my family in Serbia and Montenegro and they are admiring our courage to get back in the plane and fly back to our home in Edmonton
Today I am very mentally unstable thinking about making plans to go visit our family in Europe again in future.
I hope that Air Canada organisation read this email and understand that this fears of flying again are nothing less that real and contacts us and in some way help us over come our anxiety of flying.

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7:58 pm EDT

Air Canada flight from dublin to vancouver /calgary on september 3 2018

I was returning from Ireland with my disabled sister 62 years and daughter 21 after attending my eldest daughters wedding. We left Cork at 3:30 to catch the flight at 10:10 out of Dublin. There was a major construction on the M8 and we were delayed by over an hour. I was not too concerned as we had left early and I had checked in the night before. I had trouble booking on my iPhone and it seemed to keep refusing my checked bags. I rechecked the 3 passsangers three times to try to get the bags accepted. You can check your computer records. We ended up arriving at the end of the line at the baggage desk to submit our bags about 50 minutes before departure. The agent was cold and unhelpful saying the bags were not checked. She the asked why we were late getting to the airport I explained about the traffic delays at Nass on the M8 she shrugged and then she said the flight was closed. I told her my daughter had classes starting tomorrow and her and my sister needed to get home. She asked a supervisor that just looked at us with contempt and said no. In afterthought I thought the very least she could have said leave the bags with me and I could fly out later and the girls could go ahead. Instead she said it was a 20 minutes walk to the gate and we would have to rebook . If I hadn't been so shocked I should have given the the electronic boarding passes and sent them to the gate myself but I listened to the agent and assuming we were ow screwed. This would still have given us ample time to board. She made an attempt to send us through Toronto and said no seats and we were to go to Swiss port to rebook. Swissport quoted us 1600 euros per person. I was livid at this point and called AC direct. I explained our predicament and he booked us on the same flight next day for $185 PP . I accepted this and decided it was not his fault and that I would take the issue up with AC upon my return to Calgary. We left the airport and found a $65 hotel room for $200 and came back the next day. Seeing many aircrew at the Travelodge hotel I knew it was one of the cheapest airport hotels in the area. It took us only 15 minutes to clear security and get to the gate including about a 5 minute walk not 20 minutes as the agent seemed to use to justify her position. We checked the bags at 8:45 and sat at the gate over an hour. The flight was still boarding at 10:00 FYI
We were lied to and humiliated. Helpful is the last adjective I would use for the agent. Several years back my daughter Kaely and I flew first class on AC and had a connection in Toronto. There was a huge walk across the airport and they actually held the connection flight for us. There seems to be two classes of service plebe and vip. This return trip was a complete disaster in comparison. We were on an antique aircraft and my seat was so uncomfortable I had to fashion a seat cushion out of pillows because the seat was like sitting on a sheet metal chair. I'm sure the cushion was 25 years old. The foam was completely collapsed and the pocket was full of garbage on both outbound and return legs. From being a proponent of AC where my father worked for 25 years I am now disgusted and seeking redress. I am asking for reversal of the 3 x $185 fees and the $200 hotel room. FYI My sister had an aneurysm in the brain and is seriously disabled requiring a lack of stress and orderly timely sleep and rest. I am a senior and have been looking after her for 30 years. Your young heartless cold agent and her supervisor are a disgrace and poor representation of the company. Please advise me of your response so I can govern my future actions as I do not plan to Absorb the cost. Weddings are expensive enough for the FOB and this has left a sour taste in me leaving me to question my allegiance to AC. I am a very disappointed Calgary resident and thinking of shopping around for a new Canadian air carrier.
Regards, David Zaluski

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3:43 pm EDT
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Air Canada prepaid seats were not available

Upon returning from San Diego to Toronto, flight AC 1886 on September 3, we realized upon checking in that none of our prepaid seats were available. My family of 9 was separated even though I showed the ticket agent that all seats had been prepaid and confirmed prior to departure. Several passengers on board were complaining that they were not given their prepaid seats and the stewardess told us rather coldly that we should take it up with Air Canada. I am, therefore, requesting a total refund for all 9 prepaid seats.

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stuart-melanson
, CA
Sep 21, 2018 2:33 pm EDT
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I WITNESSED THE the same unacceptable experience. BECAME OMBUSMAN TO My 85 year old Aunt who I drove to the London Ontario airport yesterday Sept 20th. She came from out of town and we drove her to airport. Lucy Ann Brien's flight 8660 London to Ottawa was paid for over one month ago. She had the reservation sheets and confirmation with her. She is not tech savvy so for them to say to her as they did that she doesn't have an assigned seat and someone at AC had "pushed" all the elite AC passengers from an earlier cancelled flight onto her plane and because she didn't have an assigned seat she got bumped. Ridiculous and caused my Aunt much distress. She was meeting elderly friends at the other end in Ottawa. I said they had to find a way, and that that procedure - that to guarantee you have a seat you have paid for and have written confirmation, you have to go on computer 24 hours before & do a seat selection - was totally unacceptable and prejudices those who are not tack savvy. That got them got them hopping and they apparently went up to the Elite passengers asking them to take a later West Jet flight and be compensated (it was a Dash 8 plane so only around 38 seats I think). Air Canada wise up - passengers should be prioritized in order of payment into your fat bank account for the flight intended. We were there at your check in in London the documented recommended time before flight. NO EXCUSE FOR THIS TREATMENT.

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3:57 am EDT

Air Canada denial of boarding

Flight Number: 7372
Flight Date: 2018/08/30
Departure City: YYZ Toronto Pearson
Arrival City: IAD Washington Dulles
Ticket Number: 014-[protected]

Hi
I was stranded alone in Toronto airport as I was denied boarding the flight.
I am from India and had traveled to Canada on Aug18th on tourist visa.
I had booked air Canada tickets from Bangalore to Canada and back.
I was able to fly out of Bangalore without any issues. Air Canada operates in Bangalore with Luftansa as partner airlines and I was able to travel hassle free to Canada. But on my return journey from Toronto I was denied boarding stating that my last name was not complete on the ticket by Air Canada flight.

If this was really a requirement, I would have ideally been denied entry in Bangalore airport or at least at the Canada immigration which was not the case. I contacted the Lufthansa support and they confirmed that there was no issue with my name or any other details I had provided. I don't understand how can Air Canada deny my return journey. I did even raise a ticket with them but no response on that.
There is not even a customer call center number that is reachable.

I have no idea how I can reach out to them since they have no office in Bangalore.

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2:53 pm EDT
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Air Canada getting bumped from connecting flight and then lied to about it and then and then

Hello,

On July 24th of this year we were to fly from Poland to Newark thru Toronto. Our flight AC 827 was to leave Warsaw at 11;10 Am Warsaw time and land in Toronto in time to let us(me, my wife and our son) connect to ac 7686 to Newark. After rushing thru customs and getting our photo cards we were ready to head to our gate but were informed we had been bumped and they had arranged for us to fly to Ottawa and then Newark. While being informed of this we heard our names being called over the intercom and asked why they would not let us go to our flight(which appeared to be looking for us) we had booked and payed for in February. The supervisor "Anna" rudely blamed us and indicated we were not going to get our flight as once again we heard our names to get to our gate. She also said there were no other options but to go to Ottawa and then Newark. We were told to hurry to a shuttle that would take us directly to board this plane and handed a thin computer printout of my wife, myself and our sons new itinerary that was supposed to get us to Newark asap. Once on the shuttle we realized the small printout indicated we would have to spend the night in Ottawa and then go to Newark the following day. Once realizing this would not work(I needed to be back to work early the 25th as well as my wife)we left the shuttle to head back to the counter who bumped us, to find a better remedy.. In addition we were supposed to bring my stepmother(who has cancer and Alzheimers)'s brother (73years old), who was landing in Newark(from Warsaw) the evening of the 24th back to York, pa from the airport to help care for my stepmother. My father (84 years old had to drive to Newark(3 1/2 hours each way) to get him when we realized we had a problem). When we were going thru customs or passport check the 2nd time numerous officers asked us why we were there again and upon hearing what was going on let us thru, but not before radioing and asking whoever why they were doing this to us. There are many flights from Toronto to Newark so why would they send us to Ottawa for the night? Upon finding our way back to the counter where they gave us the Ottawa flight we were scolded by Anna and when I indicated staying in Canada the night of the 24th was not an option for us she kept indicating she put us on the Ottawa flight so we could be at work the next day even though this was not the case. I then asked for a manager and was told to wait. By the way our original flight had still not left at this point. Over a half hour later a nice lady came to us and offered food voucher$45 and said she was going to see what she could do. After not hearing anything for another half hour I started looking at the board not only for flights to Newark but also LaGuardia figuring we could take transport from LaGuardia to get to our car in Newark. When I approached the United Airlines lady, operating next to your workers about o flight which would have put us in Newark 9pmish she looked at her screen and thought she might have something. She then went to Anna and after a few moments came back and indicated she could not help us. I then started asking(Air Canada) about the flights to LaGuardia and we finally found one AC 728 "which had room" and was to leave Toronto 8:55 pm. After eating dinner (2 burgers and a salad and soda and coffee) from the vouchers I still had to pay $15 to cover our dinner we headed to our gate. Upon arriving 3 hours before our new flight, there were people there waiting for an LA flight which was supposed to take off at 8:50pm. When I asked the AirCanada employee how they were going to do this they said they did not know but to keep an eye on the board and listen for any changes.At this point our LaGuardia flight was not even listed on the board. About 7;45 pm an Air Canada employee made an announcement that anyone who wanted to take an earlier flight to LaGuardia but did not have checked luggage they could go to that gate and board. This flight ended up leaving about 8pm half full. In addition we watched as an Air Canada employee started offering $300-$400 to people on the now delayed LA flight to give up there seats and go later. I then witnessed the lady at the counter taking $800 from people who wanted to go on the earlier flight but were scheduled for a later flight . I approached the lady asking her about the LaGuardia flight and she told me to go sit down and there would be an announcement soon. The announcement finally came indicating once the LA flight left the terminal they had another plane for us LaGuardia passengers and it would hopefully be loaded and ready to go by 9:30. The flight still was not listed on the board and many people were getting frustrated. At 10:30 pm an announcement came indicating they had a plane landing from Vancouver and as quickly as possible they would clean it and get us going asap. Our plane left after 11:30pm and landed in LaGuardia at 1am. We payed $100 + to get to Newark 2:15 am and even owed an extra $36 for parking as it was now the 25th of July. We drove home 6am and collapsed only to have to go to work after 1 hour of rest.

We are asking for compensation for half of the value of our round trip tickets 3 x ($920) which we payed for and reserved back in February.

This comes to $1460 us dollars. We held up our end by being at the Warsaw airport 8 am (2am est) We also did have plenty of time to make our original connection only to be bumped. Air Canada was wrong to bump us in the first place, secondly to be ushered to a plane to Ottawa and lied to many times and given many different excuses (weather, overbooked planes) and thirdly given bad info time and again to the point our total travel time took 30 hours instead of 18 . There was no storms or rain in Newark area the 24th of July. Toronto had storms between 6-7pm this day but we were supposed to be in Newark at 5;15 long before this would have affected Toronto.There were flights leaving all of this time. We feel in the name of trying to have your planes as full as possible, Air Canada compromised honesty and did not fulfill there end of the agreement . We work hard and cannot afford to go to Poland but every few years. To plan as long as we have and coordinate to help my father get his brother in law to York, pa to care for his ailing sister as well as hearing our names to come to a gate even though we were already bumped is not something we consider acceptable. To be HONEST all of this is truly unacceptable. After battling cancer last year and keeping my family from going anywhere we were looking forward to traveling and enjoying a trip together
this year. What happened to us in Toronto was really stressful and disheartening and all could have been avoided had Air Canada held up there end of the agreement or at the very least came up with a better remedy when they bumped us. I am submitting this in hope Air Canada makes this right. My wife submitted a complaint AC000133000165173, 30 days ago pertaining to this and has not yet received a response even though Air Canada promised to respond in 30 days. My phone number is [protected] and email [protected]@gmail.com

Regards,
Michael M. rawicz

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Air Canada flight canceled, no, help

On the 17th of August, 2018, I had a flight from Warsaw to NYC with a connecting flight in Toronto. The plane from Warsaw was an hour late. Flight#AC 827. When asked what I should do given that I had a connecting flight from Toronto to NYC that I had missed because of the late flight I was not given any information and just told to talk to an agent in the airport. When I got to the gate with departing flights to NYC, I was told that the next flight would be at 5:00pm and that I should wait. Flight #AC722 When I got on the plane that was supposed to depart to NYC, the plane stayed grounded for 3 hours. Finally, they told us that we should get off the plane and go back into the airport. At this point everything was a mess and when I finally found an Air Canada agent to speak with, at midnight, I was given a hotel voucher and told to return at 6:00am for another flight to NYC. When I returned to the airport in the morning, it was packed with people trying to fly to the US and no one would provide us with any information as to what was happening. After 3 hours of waiting in line in one aisle, I was told to go wait in line at another aisle. Then after an hour of waiting I was told that I should go back to the first aisle. After another hour I finally found out that they couldn't book me a flight and I was again sent back to the second aisle. I asked for a manager and after an hour the manager finally showed up and rudely told me that I need to call Air Canada customer service. When I called customer service, the line was busy. When I found an alternate number on my own, I spoke with an Air Canada agent who told me that the next flight was Monday and that I had to wait. Air Canada agents and representatives were unhelpful, rude, and showed no interest in my issue whatsoever. Finally, I decided to take a Greyhound bus so I can get to NYC since I was not getting anywhere with Air Canada and was just being given the run around by rude representatives. By the end of my experience with Air Canada, I watched other customers in the airport crying and I myself had a panic attack due to the situation I was put in by the agents of Air Canada.

Elzbieta Buczek

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Air Canada long delays

I'm a frequent flyer but this was my first experience with air Canada. I had a return flight from London to Toronto. My flight from London ac848 on 18th July was 1 hr 45 mins delayed. I was travelling with kids and no food vouchers or compensation was offered. The return flight ac859 on 8th Aug was even worse and longer delays. I'm extremely unhappy with ur service and would like a compensation for all the delays and hardship I had to face due to air canada

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Air Canada airlines

This is the worst airlines I have ever encountered. Never again will I fly with them. My husband paid for certain seats and when we checked-in we found that we were assigned different seats. We asked an agent who made some sort of excuse and said we just had to call to get a refund. We would have preferred that they honored our seats. Our flight was then cancelled and we were amongst the handful of people that were not rebooked on the next flight. We were rerouted on a much later flight and not even told what to do as our connecting flight wasn't even going to be until the next morning. Also we were given even worse seats that were now 30 rows back from the ones we purchased. So now we are stuck in the airport not even knowing what will happen next.

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Update by SuBe
Aug 15, 2018 9:38 am EDT

Addendum: We finally reached our destination and are now dealing with lost luggage. We have never dealt with this much incompetence in all our travels put together and will never fly Air Canada again.

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Air Canada In-depth Review

Overall Rating: Air Canada provides a satisfactory overall experience for travelers. While there are areas for improvement, the airline generally meets expectations.

Booking Process: The booking process with Air Canada is straightforward and user-friendly. The website allows for easy navigation and offers a variety of options for flights, including flexible dates and destinations.

Flight Experience: Air Canada offers a comfortable and enjoyable flight experience. The cabin crew is friendly and attentive, and the seats are generally comfortable. The airline provides a good selection of in-flight amenities to enhance the journey.

Customer Service: Air Canada's customer service is generally reliable and helpful. The airline has a dedicated customer service team that is available to assist passengers with any queries or concerns. However, response times can sometimes be slow.

Baggage Policy: Air Canada's baggage policy is reasonable and allows for a sufficient amount of luggage. The airline provides clear guidelines on baggage allowances and fees, making it easy for passengers to understand and comply with the policy.

In-Flight Entertainment: Air Canada offers a wide range of in-flight entertainment options to keep passengers entertained during their journey. The selection includes movies, TV shows, music, and games, catering to various interests and preferences.

On-Time Performance: Air Canada generally maintains a good on-time performance record. While delays can occur due to unforeseen circumstances, the airline makes efforts to minimize disruptions and keep passengers informed about any changes to their flight schedules.

Food and Beverage: Air Canada provides a satisfactory selection of food and beverage options on board. The meals are generally of good quality and cater to different dietary preferences. However, the variety could be improved.

Loyalty Program: Air Canada's loyalty program, Aeroplan, offers a range of benefits and rewards for frequent flyers. Members can earn points on flights and redeem them for various perks, including upgrades and free flights.

Safety Measures: Air Canada prioritizes the safety of its passengers and adheres to strict safety protocols. The airline regularly updates its safety measures to ensure a secure and comfortable travel experience.

Destinations and Routes: Air Canada offers a wide range of destinations and routes, both domestic and international. The airline provides convenient connections and options for travelers to reach their desired destinations.

Pricing and Value for Money: Air Canada's pricing is generally competitive, offering good value for money. The airline frequently offers promotions and deals, allowing passengers to save on their flights.

Accessibility and Special Assistance: Air Canada provides accessibility and special assistance services for passengers with disabilities or special needs. The airline offers support and accommodations to ensure a comfortable and inclusive travel experience for all passengers.

Business Class Experience: Air Canada's business class experience is top-notch. The airline offers luxurious amenities, spacious seats, and personalized service to enhance the comfort and convenience of business travelers.

Economy Class Experience: Air Canada's economy class experience is generally satisfactory. The seats are comfortable, and the airline provides basic amenities to ensure a pleasant journey for economy class passengers.

Frequent Flyer Benefits: Air Canada's frequent flyer program, Aeroplan, offers a range of benefits and rewards for loyal customers. Members can enjoy priority boarding, lounge access, and other exclusive perks.

Website and Mobile App: Air Canada's website and mobile app are user-friendly and provide a seamless booking experience. The platforms offer easy navigation, real-time flight updates, and convenient features for managing bookings.

Airport Facilities: Air Canada operates in airports with modern and well-equipped facilities. The airline provides comfortable lounges, efficient check-in counters, and other amenities to enhance the overall airport experience for passengers.

Sustainability Initiatives: Air Canada is committed to sustainability and has implemented various initiatives to reduce its environmental impact. The airline focuses on fuel efficiency, waste reduction, and carbon offset programs to promote eco-friendly travel.

Complaints and Resolutions: Air Canada handles complaints and resolutions in a professional and timely manner. The airline has a dedicated customer service team that addresses passenger concerns and strives to find satisfactory resolutions.

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3. Writing the title: In the 'Complaint Title' field, briefly summarize the main issue you have encountered with Air Canada. Make it concise yet descriptive enough to convey the essence of your complaint.

4. Detailing the experience: Provide a detailed account of your experience with Air Canada. Include key areas such as booking issues, flight delays or cancellations, customer service interactions, baggage problems, or any other service-related concerns. Mention any specific transactions, including dates, flight numbers, and any correspondence with the company. Clearly describe the nature of the issue, the steps you took to resolve it, and how the company responded. Explain how this issue has personally affected you, such as causing missed connections, additional expenses, or significant inconvenience.

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