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1.2 609 Reviews

Air Canada Complaints Summary

24 Resolved
585 Unresolved
Our verdict: If considering services from Air Canada with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Air Canada reviews & complaints 609

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D
12:44 pm EDT

Air Canada cancelled flight

i wish to submit a claim under EC.Regulations 261/2004 (as required by Article 14.2)for cancelled flight AC898 on 10/07/2008. Edmonton to Heathrow 4227 miles, due to mechanical failure which does not fit in to catagory "exeptional circumstances" it is in fact poor maintance or a coincidence Air Canada shed hundreds of flight attendents. Having sat aboard flight 898 for 2 hours then informed the flight was cancelled, rescheduled the following day at 3pm it took a further 3 hours for accomodation to be found the staff were less than helpful i was a female passenger travelling alone, they could not of cared less about my well-being, i was not offered or given food or refreshments or to make contact with my famiy via telephone, email telexes or fax. Air Canada has clearly failed in its DUTY OF CARE TO PASSENGERS. My journey home took 3 days, Thursday to Saturday, my connecting flight in England involved an 11hr wait in heathrow airport.
my claim is for the cancelled flight unnecassary stress, anxiety due to air canada's chaotic+ disorganised staff.
I am obliged to inform you i have taken informal legal advice on this matter.

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Airport_Insider
Vancouver, CA
Jan 18, 2009 8:37 am EST
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I think she thinks this is the complaint board to place legal complaints.

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A sethi
,
Aug 20, 2008 10:52 am EDT

Did they respond to your letter? What was the outcome?

ComplaintsBoard
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4:03 pm EDT

Air Canada air miles

You have taken my air miles away.
I had 24033 air miles and they are now gone.
Your customer service rep advised an email was sent Apr 8-08 advising me.
You have my email address, my phone number and address on my profile (still there today).
Why did you not give me a more recent alert that you were going to take them.
These are valuable to me, and this is tantamount to theft.
I want them back. How can you possibly justify this. Who got my air miles?
Where are they going with them? What rewards are you or someone else getting for them? This is absolutely ridiculous, and no way to treat a customer.
I am requesting a reply, and a return of my air miles.

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unhappykelly
North Vancouver, CA
Jun 28, 2010 9:58 pm EDT
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If you want to sign up for this class action suite you can do so online at:
http://www.merchantlaw.com/classactions/aeroplan.php
These thieves must be stopped. I lost 40, 000 points today, and only noticed when expecting to book a trip to Mexico for a family wedding, after years of saving points through business travel. Down with Areoplan! I will actively post everyone so you can all get involved also.

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Kevin Lennox
,
Oct 17, 2008 5:24 pm EDT

I too had over 100.000 air miles that were stolen from me by Air Canada. Thank goodness I had redeemed about 250, 000 points about a year before that or it would have been grand larceny.

As you can imagine with 350, 000 points I had done a bit of flying and was prettly loyal to trying to fly Air Canada so I could keep racking up my miles. I fly off and on depending on my job responsibilities and had a lull in my flying which resulted in my lost points. Now I have been flying quite a bit again and try and avoid flying with Air Canada but once in a while cannot avoid it.

From time to time I search online for a class action lawsuit to join which I was today which led me to this post. If anyone hears of one please let me know (kglennox@shaw.ca).

Air Canada if you read this. I want my points back. It was pure thievery on your part and I cannot believe your executive team actually believes you will win in the long run when you use these tactics on loyal customers

ComplaintsBoard
B
5:54 pm EDT

Air Canada price of tickets for funeral

In March of 2008, my beloved brother-in law passed away and the funeral was in Miami. tickets were full price and the total for just two of us was almost $2500.00. Had I had a wife and a few more children, you do the math.
The plane was virtually empty.
There used to be a policy in regards to deaths and sudden bookings but my understanding is that Air Canada no longer does this, period.
I find this deplorabel. It is bad enough to lose a loved one but to have it cause use substancial financial pain that is unwarranted makes the entire incident a hundred times worse.
If this is in fact getting to Air Canada, I would like a large portion of my money re-imbursed. You can find the details of his funeral by googling "Jack Levine, obituary and Miami Herald."
Sincerely,
Barry Rich

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aunty_pathy
Thatcham, GB
Dec 21, 2012 12:46 pm EST
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My mother has just flown Air Canada to resolve matters in Canada after her uncle's death, and despite the fact that she for some reason paid half as much again as her sister despite them both booking on the AC website within minutes of each other, Air Canada have sent a letter in response to her query, the gist of which is "We don't give a damn, you've already paid us."

I personally will never fly AC again. They are sharks.

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Geronimo
, CA
Jan 18, 2010 8:51 pm EST

Barry,
Air Canada announced a while back that they would no longer have bereavement fares. It was a scam anyway. You had to pay for a full fare ticket and would receive a 50% reimbursement upon supplying a death certificate. The fare they quote as "full fare" is not one you ever actually saw. When my father died a few years ago three of his children had to return home from, Tel Aviv, Vancouver, and Toronto. We were all quoted this "bereavement fare". As it turned out 50% of the fare we were each quoted was more than any of us paid just by calling Air Canada and buying a ticket. In the case of Vancouver and Toronto for travel the very same day.

I can't recall the fare for the others but the full fare I was quoted from Tel Aviv at that time was $5000. (Yes this was Coach.) After being reimbursed it would have cost me $2500. By calling Air Canada in Tel Aviv directly, the fare on the flight the next day (same flight as the bereavement fare) was $1800.

So in an effort to help me in my sorrow Air Canada was graciously going to permit me to pay $700 more.

I used to be loyal to Air Canada (one year I flew 103 flights) but now I fly whichever airline has the best fare and schedule for when and where I need to be. It is a lot less of a problem to just purchase access to airline lounges when I choose to. That seemed to be the only benefit. In all my flights with Air Canada I have been bumped up to Business class a grand total of twice! And unlike other airlines that I frequent, one is not able on Air Canada to use air miles to upgrade to Business class.

They have a virtual monopoly in Canada. Their motto should "We Don't Care, We Don't Have Too!".

ComplaintsBoard
P
12:00 am EDT

Air Canada delays resulting in miss connection

Delay in departure from Quebec City to Montreal resulted in missing connection to Toronto and subsequent missed connection to Sarnia. Sitting in an airport for 5 hours is now my idea of a way to end a trip. Ticketing agent in Montreal was all but blaming me for being late (the plane was still sitting at the door and she would not let us on) Air Canada should include the saying "PAY YOUR MONEY - TAKE YOUR CHANCES" with any of their booking regulations. No sense of responsibility on their part.

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12:00 am EDT

Air Canada cancelled flight due to weather... no other airlines cancelled

Flight AC222 , June 5.. scheduled to depart at 6:15 pm... checked in... looked at ticket.. departure changed to 8:05 pm. Reason as per AC clerk... and announcement... Mechanical issues. Waiting for plane from SanFransico to arrive and then depart with this plane. Waited till 8:00 pm... announcement that flight is cancelled due to the fact that Calgary Airport had a power failure and all incoming flight are cancelled... I went on -line later... the only flights cancelled was AC222 and the one later... that was it... all other airlines reported minimal delays or on-time... NO CANCELLATION. No report by the airport of a power failure. I feel totally ripped off... i think Air Canada did not want to or could not fly and used weather as a way to not pay for hotels and food. In other words... I want a third party explanation! I am sure many people will want an explanation once they look into the real status of arrivals into Calgary Airport. This just does not add up!

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thd
, US
Dec 07, 2009 12:15 am EST

I too have experienced Air Canada's LAME excuses for canceling flights. The solution is...NEVER fly with them again.

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Airport_Insider
Vancouver, CA
Jan 18, 2009 8:41 am EST
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Not meaning to be rude, just giving you the way they think, and Xmas 2008 wasn't any better and fully shows exactly what I just posted above.

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Airport_Insider
Vancouver, CA
Jan 18, 2009 8:40 am EST
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That's actually a tactical money saving technique deployed by Air Canada, the reason being that the flight might have been over sold and there fore by delaying or cancelling they might annoy enough people who will use another airline and of course most of their tickets domestically aren't refundable. So they way they see it is that they can create circumstances that allow them to shed people at the same time keeping their fares, so either put and shut up or use someone else.

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Jasmine
,
Oct 15, 2008 8:52 pm EDT

The EXACT same thing happened to me with Air Canada! They STILL won't give me my money back! I missed my whole honeymoon in Cuba! Can you BELIEVE THAT!?!?!

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A
12:00 am EDT

Air Canada unfair service charges

Why should I have to pay extra $20 per reservation for making my booking over the phone when Air Canada web-site " seems to be experiencing some trouble finding a flight date for me... is it not enough with all the EXTRA charges already? I tried many many times to book it on line but it was impossible... and the people who have no internet have no right either? NOT FAIR

I want Air Canada to give me my money back

Thank you

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Tim
Edmonton (1270), CA
Feb 08, 2009 2:21 pm EST

Lsat week i booked a flight to London, England, which i had seen a few days earlier for 980.00. At the time of booking the price had gone to 1040.00. A day later i checked the fare, and it had gone back to 980.00. This turned out to be a difference in the fuel surcharge. How can this be, when the price of oil had been dropping all week? Should they refund the difference?

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12:00 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Air Canada - Aeroplan sucks!

Business class ticket goes from 7500o points to 432000 points! When will someone start a class action suit against Aeroplan.

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ComplaintsBoard
V
12:00 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Air Canada Points were canceled without notification!

I have been a Aeroplan Card holder since 1993. At that time I was using Air Canada for business trips and the point system seemed like a great way to save up for free trips.

I had hoped to save enough points so that when I retired I would be able to go on a nice Holiday. It is now 2007, I am now retired. I hadn't used my Aeroplan card since 2002. I phoned the 800# to see how many points I had... they said 0. I found my 2002 statement and it showed 36,835 points. I phoned them back and they said if your card was unused for 3 years that the points were canceled and the only way to get the points back is by buying them. A starting fee of $30. Plus 1 cent for each point I wanted back... that would be $398.35 (Ca). I was shocked to say the least. I asked why they hadn't notified me of this cancellation. They said it was posted on their website. So much for my retirement holiday. The decision is do I pay the money or has anyone found a better way to deal with this problem?

Plz advise smb!

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Atin007
, CA
Jun 13, 2016 2:02 pm EDT
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I recently purchased a laptop from DELL.ca using aeroplan website, but i did not get any points for that. I tried calling them again and again and every time they put me on hold and cut the line. I am really frustrated that i made a purchase of $1300 and did not receive what they promised me!

PLEASE, DON'T PROMOTE AEROPLAN IF YOU CANNOT HANDLE THE CUSTOMERS!

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Fug
, CA
Mar 10, 2016 11:14 am EST
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I have just lost 83000 points from these thieving Bassterds. No prior warnings before my points disappeared.
After speaking to two agents my in box suddenly had two notifications of points cancellation because of a year of
inactivity.
Has anyone started a class action of some kind against these "THIEVES".

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Srach
Langley, CA
Aug 17, 2014 2:23 pm EDT

Does anyone have a copy of the original Air Canada Aeroplan contract/sign-up?
If so please email me at mike.maryn@shaw.ca

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Carl HK
Calgary, CA
Jul 20, 2012 8:20 am EDT

Google "Aeroplan class action lawsuit" and add your name to the list. The happiest day in the history of humanity will be when this den of good-for-nothing, cheating, scheming, lying, shameless parasites will be closed down for ever. My family lost points because this two-bit outfit was too cheap to use snail mail to let us know but send emails which (rightfully) went into my spam folder. I hope a judge crushes this outfit like a bug. Some of us have no way of buying long haul tickets because many foreign airlines partner with Air Canada exclusively.

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Brent Gibson
Regina, CA
Jan 02, 2012 2:16 am EST
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Go to this website to sign up for a class action lawsuit by Tony Merchant of Regina who has been successful with many class action lawsuits in the past. http://www.merchantlaw.com/classactions/aeroplan.php

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schallmail
Hamilton, CA
Mar 07, 2011 1:36 am EST

Aeroplan just stole 714, 000 points from me! After 13 years of making an effort to use their VISA and their partners, this is how they reward their customers. shame on this company. Shame on the executives that have absolutely no spines. Shame on our me for placing my trust, and the future of my family's vacations in this company.

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Unhappy customer!!
, TH
Sep 26, 2010 3:41 am EDT

i agree this sounds to be a reasonable assumption. has anyone had success with small claims? i would think this would set a precedent which they would eagerly avoid should it be used as grounds for larger litigation.

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dino angel
montreal, CA
Sep 26, 2010 1:11 am EDT

for any hard earning aeroplan miles to collect back, easiest way to complaint to small claim court. this way they must give back their point because it is less expensive to return the miles then search for attorneys.

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unhappykelly
North Vancouver, CA
Jun 28, 2010 9:55 pm EDT
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If you want to sign up for this class action suite you can do so online at:
http://www.merchantlaw.com/classactions/aeroplan.php
These thieves must be stopped. I lost 40, 000 points today, and only noticed when expecting to book a trip to Mexico for a family wedding, after years of saving points through business travel. Down with Areoplan! I will actively post everyone so you can all get involved also.

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blairc
yorkton, CA
May 13, 2010 11:59 am EDT

same thing happened to me 70, 000 for retirement. Does anybody know how to contact the group for the class action suit and what is the status of this. I would gladly add my name to it and I have taken it on myself to boycott all supporters and sponsors of aeroplan. Maybe we should all do this

ComplaintsBoard
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12:00 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Air Canada - unwarranted change in itinerary

On 1 September 2006 i booked an online return flight ticket from st. john's newfoundland to boston massechausettes under a seat sale offered by air canada. Departure date: 29 October 2006; Return 4 November 2006. I purchased the ticket in good faith understanding that my flight departures and arrivals (aka the scheduled flights) would be honoured unle...

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Air Canada In-depth Review

Overall Rating: Air Canada provides a satisfactory overall experience for travelers. While there are areas for improvement, the airline generally meets expectations.

Booking Process: The booking process with Air Canada is straightforward and user-friendly. The website allows for easy navigation and offers a variety of options for flights, including flexible dates and destinations.

Flight Experience: Air Canada offers a comfortable and enjoyable flight experience. The cabin crew is friendly and attentive, and the seats are generally comfortable. The airline provides a good selection of in-flight amenities to enhance the journey.

Customer Service: Air Canada's customer service is generally reliable and helpful. The airline has a dedicated customer service team that is available to assist passengers with any queries or concerns. However, response times can sometimes be slow.

Baggage Policy: Air Canada's baggage policy is reasonable and allows for a sufficient amount of luggage. The airline provides clear guidelines on baggage allowances and fees, making it easy for passengers to understand and comply with the policy.

In-Flight Entertainment: Air Canada offers a wide range of in-flight entertainment options to keep passengers entertained during their journey. The selection includes movies, TV shows, music, and games, catering to various interests and preferences.

On-Time Performance: Air Canada generally maintains a good on-time performance record. While delays can occur due to unforeseen circumstances, the airline makes efforts to minimize disruptions and keep passengers informed about any changes to their flight schedules.

Food and Beverage: Air Canada provides a satisfactory selection of food and beverage options on board. The meals are generally of good quality and cater to different dietary preferences. However, the variety could be improved.

Loyalty Program: Air Canada's loyalty program, Aeroplan, offers a range of benefits and rewards for frequent flyers. Members can earn points on flights and redeem them for various perks, including upgrades and free flights.

Safety Measures: Air Canada prioritizes the safety of its passengers and adheres to strict safety protocols. The airline regularly updates its safety measures to ensure a secure and comfortable travel experience.

Destinations and Routes: Air Canada offers a wide range of destinations and routes, both domestic and international. The airline provides convenient connections and options for travelers to reach their desired destinations.

Pricing and Value for Money: Air Canada's pricing is generally competitive, offering good value for money. The airline frequently offers promotions and deals, allowing passengers to save on their flights.

Accessibility and Special Assistance: Air Canada provides accessibility and special assistance services for passengers with disabilities or special needs. The airline offers support and accommodations to ensure a comfortable and inclusive travel experience for all passengers.

Business Class Experience: Air Canada's business class experience is top-notch. The airline offers luxurious amenities, spacious seats, and personalized service to enhance the comfort and convenience of business travelers.

Economy Class Experience: Air Canada's economy class experience is generally satisfactory. The seats are comfortable, and the airline provides basic amenities to ensure a pleasant journey for economy class passengers.

Frequent Flyer Benefits: Air Canada's frequent flyer program, Aeroplan, offers a range of benefits and rewards for loyal customers. Members can enjoy priority boarding, lounge access, and other exclusive perks.

Website and Mobile App: Air Canada's website and mobile app are user-friendly and provide a seamless booking experience. The platforms offer easy navigation, real-time flight updates, and convenient features for managing bookings.

Airport Facilities: Air Canada operates in airports with modern and well-equipped facilities. The airline provides comfortable lounges, efficient check-in counters, and other amenities to enhance the overall airport experience for passengers.

Sustainability Initiatives: Air Canada is committed to sustainability and has implemented various initiatives to reduce its environmental impact. The airline focuses on fuel efficiency, waste reduction, and carbon offset programs to promote eco-friendly travel.

Complaints and Resolutions: Air Canada handles complaints and resolutions in a professional and timely manner. The airline has a dedicated customer service team that addresses passenger concerns and strives to find satisfactory resolutions.

How to file a complaint about Air Canada?

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3. Writing the title: In the 'Complaint Title' field, briefly summarize the main issue you have encountered with Air Canada. Make it concise yet descriptive enough to convey the essence of your complaint.

4. Detailing the experience: Provide a detailed account of your experience with Air Canada. Include key areas such as booking issues, flight delays or cancellations, customer service interactions, baggage problems, or any other service-related concerns. Mention any specific transactions, including dates, flight numbers, and any correspondence with the company. Clearly describe the nature of the issue, the steps you took to resolve it, and how the company responded. Explain how this issue has personally affected you, such as causing missed connections, additional expenses, or significant inconvenience.

5. Attaching supporting documents: Attach any relevant supporting documents such as receipts, boarding passes, correspondence, or photos. Please ensure you do not include sensitive personal information in the documents you are uploading for your own security.

6. Filing optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred as a result of the issue with Air Canada. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it be a refund, compensation, an apology, or any other form of resolution.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all information provided is correct.

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