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Air Asia / refund not received and unethical behaviour

Indonesia, ID
Contact information:

I am a travel agent and have been trying to get a refund back for my clients. Air Asia cancelled the flights and offered a full refund. I have been through though the proper channels. The flight was cancelled back in March. I have sent several emails, web chat, facebook, I have attached numerous amounts of documentation, but still I have no refund. This has been going on since march 2016, when the flight was cancelled. you continue to ignore my many requests for this refund. It is unethical how you are treating my clients. You have taken their money and are making no attempt to refund, no attempt to communicate. I have about 4 different case numbers but still nothing happens. im sure you have been collecting interest on everyone money. give their money back!. it is wrong on every level!!

Air Asia
Air Asia
Air Asia
Air Asia
Air Asia
Air Asia
Air Asia
Air Asia
Air Asia

Jo
Nov 08, 2016

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