Air Asia / not refunding

Auckland, New Zealand

Air Asia cancelled my flights on 14 November and changed to a schedule which didn't suited me so i went with some other airline and ask for a refund from Air Asia. they never refunded me a single penny yet it been over 2 and half months. i am very pissed and have been charged for interest twice from my bank. i have contacted air asia customer care more than 20 time via e-mails and there is not any convincing reply from them other than we are sorry and we are working on it. I think there should be a some legal athority where i can complaint against air asia. NOT RECOMMENDED AT ALL TO ANYONE. VERY BAD SERVICES, VERY BAD EXPERIENCE.

Jan 27, 2015

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